Rated 1 out of 5 by LABiz2015 poor example of the quality of the Westin brand
i having stayed at all of the San Diego Starwood properties and have to say this was by far the poorest experience on a number of levels
From the issue of cleanliness in the room, which would of be unacceptable at any establishment; the failure of the management to act on commitments; finally for taking the time to simple find out if i had even stayed in their hotel by senior management when they reached out to discuss the mater, The entire experience was far below the standards i have enjoyed at other SPG properties.
January 29, 2015
Rated 1 out of 5 by JJJJJJJJJJ Old
Old and not comfortable hotel
January 16, 2015
Rated 5 out of 5 by Jessica2011 Memorable Experience
Tiffany really made me feel welcomed and a part of the hotel. Lupe went out of her way to check a couple lost and found items and had them mailed to my home address. Every interaction with staff was extremely pleasant. I will definitely stay here when I return to San Diego.
January 10, 2015
Rated 5 out of 5 by CathySS This Hotel Gave Me A Great View of San DIego
I love my stay with Westin. The hotel is exquisite. The location is superb. The people are very accommodating. I could not ask for more. They made my stay very worthwhile
December 27, 2014
Rated 5 out of 5 by Beus33 THE EXTRA MILE
We spent the night of my husband's birthday at the Westin and were treated wonderfully. The front desk staff, Timo and Isabelle, were so welcoming it really got the evening off to a nice start. Then the concierge was able to get us a last minute dinner reservation at Flemings which proved to be a perfect venue. We will definitely return.
December 24, 2014
Rated 5 out of 5 by Roadwarrior24 Friends Getaway
I have to say I will not be staying any where else while in San Diego. The valet to check in to room Service was amazing, but I have to say what topped everything was Catherine at Concierge. She not only found a place for me and my friends to have our hair done last minute, but booked the appointment. Then helped me make arrangements for dinner to honor my friends. Thank you thank you. Also, even though there was a conference there m services was not any lower. Only bummer was I still had Suite nights left for 2014 and they could not let me use them so I will be expiring 7 nights, not this hotels fault but still makes me a little let down.
December 9, 2014
Rated 4 out of 5 by GardenGuynGal Staff great, but a few small issues
The staff was first rate. The room was clean, and the bed was very comfortable. We were surprised that, being on the 6th floor, we heard a great deal of noise from what sounded like a party or gathering outside (although we could not determine where the source of the noise). For a 'better' hotel, we found it absurd that they would charge for Wi-Fi in room. Even McDonalds, Denny's and Motel 6 have free Wi-Fi. Also found it odd that they have a list of "services and amenities" they offer for guests, included cell phone charger. Problem is, you need to leave your phone at the front desk, where they charge it for you. Really? You can't trust me with a $5 charger? Kind of defeats the purpose - one wants to charge their phone in their room so that they don't miss calls. Also, we asked for cotton swabs (Q-Tips), which were listed on the "let us help you with the things you forgot", yet it took several employees about 15 minutes to locate some. Thought that was kind of weird. So - staff was great, bed was comfortable, some of the policies were a little unorthodox, but all in all, a nice stay. We stayed on a group rate because employer had holiday party there. Would stay there again for a special occasion. The no overnight parking also an issue.
December 8, 2014
Rated 1 out of 5 by Nika stuffs are indifferent
Great location, great room conditions. However stuffs are very indifferent to guess.
November 22, 2014
Rated 5 out of 5 by BarbaraA57 Surperb Concierige Service!
I will only stay in hotels that offer a Concierge Service from now on!! Thank you so much Catherine for showing that the Concierge Service is there for more than restaurant recommendations and entertainment. That is so valuable in itself when one is a stranger in a new city! I pray they never eliminate the Concierge Service!!
November 11, 2014
Rated 5 out of 5 by booch A fantastic experience
The room was great and the service even better. I was even able to get a king-sized bed when they thought they were sold out. The location was ideal - close to my conference meetings while also within walking distance to a lot of great restaurants. I will definitely try and stay there again on my next visit to San Diego.
November 6, 2014
Rated 4 out of 5 by KenKar1 This hotel is well located
Our updated room was very comfortable . The staff was courteous and helpful. Walking distance to the gaslight district which has an unbelievable abundance of restaurants, bars and night life...
Hotel is centrally located with a large mall right outside it's doors. It is a short taxi ride to the airport .
October 25, 2014
Rated 3 out of 5 by Nhl51 Nice but misleading
The hotel is well located. Staff is excellent. The cleaning was not so good and I had to call twice to get my room done. The food is very good. Though I would not recommend a Hotel that is not transparent about its rate. They told me they were giving me a group rate due to a seminar. Then the bill had an additional charge per day (two types of taxes) they said are not reflected in the fee. That should have been clearly sated before hand.
October 25, 2014
Rated 5 out of 5 by elpaulo Great Hotel, great location!!!
This hotel is in a great location. Within walking distance of many great restaurants and activities.
Wonderful staff very helpful. Mentioned that it was our first marriage anniversary and they gave us a nice room location on upper floor and left bottle of champagne and chocolates in room upon our return. Made for a great stay.
October 23, 2014
Rated 2 out of 5 by Cheru Not worth the price
This was billed as a luxury room. It was the most I have ever paid for a room and it was far from the best room, view, or experience. I will not stay here again. The only thing good about the room was that the beds were comfortable.
My list of complaints follow:
The toilet sounded like a rocket ship taking off and was followed 30 seconds later by a horrible screeching noise
The sliding door to the bathroom was loud and difficult to open and close. The first time I used it I thought I was going to be trapped in the bathroom!
The shower walls were patched and looked shabby. The tub didn't drain properly when I showered and
I was ankle deep in tepid, dirty water.
One of the night lights was broken.
The view was unappealing.
In the morning when other guests were showering the pipes made a high pitched hum that drove me crazy.
When I went to the lobby to read while my daughter slept in, the music was so loud and raucous that I had to leave.
When I complained at the check in desk the woman there did give me one night of free parking but made it clear that she could care less about my concerns and didn't make note of anything I said. One night free parking did not begin to compensate for the experience.
October 19, 2014
Rated 5 out of 5 by Mzansi First Class Comfort
Stayed here for 5 days with my young family. It is a very upmarket hotel with well heeled guests and very modern decor. However, the 2 female hotel receptionists were both extremely snooty and unfriendly, but the concierges were very knowledgeable and sweet.
My biggest complaint is that although the hotel brochure clearly states that they are able to provide international adapters for our digital devices, they said that they don't and we were forced to buy our own at the nearby CSV Pharmacy in Horton Plaza which is just next door.
Macy's is practically downstairs and Horton Plaza is a vibrant shopping mall with great eating places. The bus and trolley stations are within walking distance. Complimentary bottled water is delivered daily to the room. There is a Starbucks coffee machine in the rooms too. Breakfast was great and the waiters were very polite and helpful. The Gaslamp Quarter is a few blocks away and we had supper there most nights since there is such a wide variety of restaurants there. The "Heavenly Bed" which they advertise is truly HEAVENLY !
October 15, 2014
Rated 4 out of 5 by Arnold34 Great Staff members Tiffany & Maria made it a great stay.
From the time we checked in, we had an enjoyable time here, Tiffany at the front desk gave us a great view on the 16th floor. Maria Megia from Housekeeping made our stay a great one all week long. Service Express is another great feature they provided excellent service when we needed our car and assisted in providing any items we left at home. Thank you Maria & Tiffany for making it a great stay.
October 9, 2014
Rated 5 out of 5 by Kimberly7514 Wonderful Night's Sleep
The bed was extremely comfortable and the room was quiet.
October 2, 2014
Rated 2 out of 5 by SSJ2014 Dissapointed with Charge system
I would like to say that I am very disappointed with my experience at
the West Inn Gaslamp Quarters in San Diego. We stayed there this past
Saturday night and on Friday at the Sheraton Bay Harbor, which I
believe is your sister company. At no point was I informed that I
would be charged money prior to checking out. However, within minutes
of checking in I got an alert from my mobile bank stating that I had
been charged 208.00 The nightly rate I was staying under (Military
Discount) was for $ 139 a night. When I approached various members of
your staff in regards to this they dismissed my concerns and recited
in a robotic manner that this was just procedure to charge the normal
hotel room rate plus up to $100 in incidentals. If that were the case
the charge should have been for $239 not $208 which was the nightly
going rate when we inquired about checking in. While I stated that I
would be paying cash and inquired about the charge and its refund I
was told to wait the five days it could take to receive the money
I gotta say that as a loyal customer that has stayed in your hotel
during various occasions, in various countries, this has never
happened and neither have I ever been dismissed so unprofessionally by
staff in any hotel. At this point my one night hotel stay at your
location has cost me approximately $400 when the nightly rate was
I guess I have no choice but to wait my five days in hopes of promptly
receiving my refund and perhaps a response to this review.
September 29, 2014
Rated 5 out of 5 by Coolbreeze71 Hotel proximity to events the best
I visit the westin Gaslight hotel a couple of years ago and was impress with the proximity of the hotel to shopping, entertainment and the convention center. On this visit, I was more impress with the Hotel décor, ambience and staff. My first visit I was upgraded to a bi-level suite and I requested the same, however, it was not available but Neil at the reception desk attempted to accommodate me in everyway, he asked me if I wish to speak with the manager, I decline of course, I had already been upgraded with three nights of suite awards. When I checked in there were no customers waiting and Neil and I engaged in a conversation regarding my visits at Starwood hotels in Asia how impress I was with my stays at the Westin in Shanghai and Bangkok. As I was leaving the front desk and to my surprise he asked if he can send a bottle of wine to my room for my wife and I, which I accepted. When we returned to our room there was a bottle of red wine waiting for us with a well written thank you note.
I am the one that is thankful, please let Neil know that he made our visit more enjoyable than expected.
September 7, 2014
Rated 3 out of 5 by dlw59 Check in staff not very friendly
We stay at this property often and usually love it because we are made to feel welcome. The last couple of times we have stayed, the front desk staff were not very friendly or welcoming. Seemed as though they were bothered to have to check us in. If not for the fantastic staff at the concierge desk and the welcoming bellmen, the stay would have seemed much worse. Nothing worse than being made to feel unwelcomed at checkin.
September 5, 2014
Rated 5 out of 5 by Macfoodies Classy!
Beautiful accommodations and and excellent views, even though it is in the middle of downtown San Diego.
September 3, 2014
Rated 5 out of 5 by EWall A great birthday for my 8 year old!!
This visit was great !!! The staff was so great. Not only were they polite and attentive but they went beyond that to make my son feel especially happy on his 8th Birthday. We went to San Diego to take him to the San Diego Safari zoo. When he told them it was his birthday two staff members each sent cake and treats to our room. The first was waiting for us when we got back to our room and the other followed minutes later. His face was priceless!! Thanks Westin Gaslamp staff members Hitomi and Tiffany for making my son so happy and our family so welcome!!
August 26, 2014
Rated 5 out of 5 by cline97 The staff were all very friendly
Smiles and friendly staff, room was clean, no issues -- hotel was very nice.
August 22, 2014
Rated 1 out of 5 by drfaruk63 Recharged for breakfast
I stayed between August 08-12, 2014 and the breakfast was included in my reservation. But they charged again and extra for the breakfasts although I showed the hotel voucher showing "breakfast included". I want them to correct the bill. What is reason for their lazy behavior? Although I showed the voucher about my prepayment for breakfast and mentioned repeatedly, why do they need to charge again and do not care what the customer say?
August 20, 2014
Rated 5 out of 5 by JoeBaseball Excellent service
A great property overall with convenient access to dining, nightlife, and local amenities. Staff was outstanding!
August 14, 2014
Rated 3 out of 5 by Pamelamann Room Rate
I realized upon checkout that the room rate was incorrect for my group. The hotel would not change it and told me to take it up with their corporate accounting office. I thought that was unprofessional and rude. I will not stay there again.
August 11, 2014
Rated 4 out of 5 by flowerauctionaustralia Upholding the Westin Standard
The Westin Gaslamp in San Diego is a great hotel. Its what you would expect of the Westin Brand.
The staff are lovely.
The only criticism is that there is NO hot chocolate available late night, whilst beer is.
Buy a machine In room dinning. Please!
August 10, 2014
Rated 5 out of 5 by D677 Excellent staff and location.
Stayed at the WESTIN SAN DIEGO GASLAMP QUARTER for a quick business trip but will plan to come back with my family. Beautiful facility that is close to great restaurants and shopping. The staff were very friendly and accommodated requests...their extra personal efforts really made me feel welcomed and a valued guest. I also ordered a late evening snack and the food at Pinzimini (the hotel restaurant) was very good. Would definitely come back for business or vacation to this hotel.
August 10, 2014
Rated 4 out of 5 by Guest2SanDiego Great Location
- Generally good responsive staff, especially bell boys, barmen, travel assistance staff
- Great location for shopping and local site seeing
- Would expect better service at the reception desk during checkin and checkout
- Printer not working!
- Pool cleaniness can be better
August 7, 2014
Rated 5 out of 5 by ConnorMommy Superb customer service
The location of this hotel was excellent for shopping, dining and easy commute to the airport. What really impressed us was the great customer service. We had interactions with 2 ladies at the concierge desk and they were both pleasant, friendly and helpful with their recommendations. Our greatest surprise came from Tiffany at the front desk, who remembered that it was our son's fifth birthday and sent him a personal card, ice cream, and chocolate cake complete with a lit candle! So thoughtful.
August 6, 2014