Rated 5 out of 5 by Banks Great Hotel and Location
Hotel was very nice. The staff was very friendly and rooms neat and clean. The location is perfect walking distance to Horton Plaza and various restaurants and entertainment. I would definately stay here again and recommend others.
August 19, 2013
Rated 4 out of 5 by Sharon93 GREAT location
walking distance to the harbor, Midway Museum, Seaport Village, Convention center, Petco Park and your in the Gaslamp dist. The only thing we didn't like are the pocket door on the bathroom. Hard to open and close with nails.
September 23, 2013
Rated 3 out of 5 by Unsatisfied55 Mediocre staff
As a platinum status member, I usually expect an early check in. However, not only did I not get an early check in, my room wasn't even ready at 4pm and I waited around for hours for it to be ready. Poor service all around.
August 27, 2013
Rated 4 out of 5 by deeda Great location!
In the heart of downtown San Diego, near to the Gaslamp district, and next to Horton Plaza. Anything you need is nearby. Walking distance to Seaport, and the convention center. Very clean, very well-kept and updated.
July 31, 2012
Rated 1 out of 5 by Max43 not worth the money paid
1. lived in a room for disabled
2. included parking for two nights instead of one
3. extra charge internet access in the room and included in the bill five days instead of four
March 16, 2014
Rated 4 out of 5 by Dan948 Very Nice Stay
Very nice hotel. Prices were a little steep for what we received.
We had issues with the coffee maker in the room. It made a half a cup of coffee when filled with a full cup of water. The other halve of the water covered the top of the table rather than flowing into the coffee cup. We were told on exit that they were in the process of resolving that issue. We should have mentioned it earlier and they would have addressed it. We had just left a note to the housekeeper which evidently didn't make it to the party that could do something about it.
Other than that the hotel is very convenient to the Gaslamp Quarter and Horton Plaza is practically connected to it.
August 2, 2014
Rated 2 out of 5 by Mike81 Did not meet expectations
I booked on line. At check-in I was told I booked an handicap room. this was not my recollection unless it is a default so be aware.
Room was not available on time. Not even at 5 PM,
July 7, 2013
Rated 5 out of 5 by Shirley33 Westin Gaslamp Review
The Westin Gaslamp in San Diego is in a great location. Being my first time in San Diego I was able to walk to a lot of places and take the public transporation to the beach.
September 17, 2012
Rated 5 out of 5 by JMA52 Like Coming Home
I have stayed at this hotel many times and it just gets better and better. Love the staff, amenities and you just can't beat the location!
May 30, 2013
Rated 5 out of 5 by Mzansi First Class Comfort
Stayed here for 5 days with my young family. It is a very upmarket hotel with well heeled guests and very modern decor. However, the 2 female hotel receptionists were both extremely snooty and unfriendly, but the concierges were very knowledgeable and sweet.
My biggest complaint is that although the hotel brochure clearly states that they are able to provide international adapters for our digital devices, they said that they don't and we were forced to buy our own at the nearby CSV Pharmacy in Horton Plaza which is just next door.
Macy's is practically downstairs and Horton Plaza is a vibrant shopping mall with great eating places. The bus and trolley stations are within walking distance. Complimentary bottled water is delivered daily to the room. There is a Starbucks coffee machine in the rooms too. Breakfast was great and the waiters were very polite and helpful. The Gaslamp Quarter is a few blocks away and we had supper there most nights since there is such a wide variety of restaurants there. The "Heavenly Bed" which they advertise is truly HEAVENLY !
October 15, 2014
Rated 5 out of 5 by Guido Great stay. great location
We highly recommend this place. Convenient and great service. Valet staff was great too.
June 2, 2013
Rated 3 out of 5 by Val52 This Westin Hotel was disappointing this visit
We have been to many Westin hotels and we have stayed in this hotel about five years ago. While we liked the renovations made in the lobby area and the room was nice and comfortable we were disappointed in our overall stay. As we went to our room on the eighth floor the hallway had a slight odor of cigarette smoke, and the closet of our room and my pillow had a slight odor of smoke as well. Our television picture was unclear and seemed like analog instead of digital. We would have liked to have movies to order. The location of the hotel is wonderful and we enjoyed its proximity to the Gas Lamp Quarter and restaurants. As we checked out and commented on some of the shortcomings of our stay we felt the checkout person was very neutral about our concerns...said she'd report it but we weren't convinced she would. Also, there was no one in the lobby area who was able to change our $20 so we could tip the valet. We asked at the desk, the bar and the coffee/sandwich stand. The valet did have change, fortunately. The bottom line for us is that we are owners of two time-shares with Starwood and usually trade one for hotel points. We spent 20,000 of our points to stay in this Westin and should not have been disappointed.
September 30, 2013
Rated 4 out of 5 by BroncoFan Great San Diego Location
Comfortable, well located property in San Diego.
November 25, 2013
Rated 4 out of 5 by Arnold34 Great Staff members Tiffany & Maria made it a great stay.
From the time we checked in, we had an enjoyable time here, Tiffany at the front desk gave us a great view on the 16th floor. Maria Megia from Housekeeping made our stay a great one all week long. Service Express is another great feature they provided excellent service when we needed our car and assisted in providing any items we left at home. Thank you Maria & Tiffany for making it a great stay.
October 9, 2014
Rated 3 out of 5 by Mhalpern Great concierge advice
Rooms were nicely cleaned and maintained well. Paying for wireless and at such expensive rates is crazy for this day and age especially for a hotel of this sort of caliber though- glad it was credited by my meeting in the end! The onsite eating leaves a lot to be desired in terms of menue choice and taste, service there was adequate but not on the spot or timely; and the bar fine but small and limited.
The concierge was great with wonderful recommendations and help.
The financial "hold" they run in your bank card is very high and frankly muh higher than anywhere IF done by bother 4 or 5 star hotels in the same category- not too thrilled about that.
January 24, 2013
Rated 1 out of 5 by Silveigha2014 Dont expect to feel welcomed when you enter
At the arrival of our week stay a very nice young man approached us to take our luggage. Upon checking in the young lady did not smile and proceeded with our check in. The check in process took about 10 minutes and the staff person could not explain to us why our debit cards had to have a hold of $700 for one room $200 for another and $500 for the 3rd room. Neither did she contact a manager for assistance. Although she swiped one of our personal cards and then "replaced" it with the company card. There was still a $700 hold on the personal card for 3 days!!
This Hotel does not have free wi-fi. We were here on a business trip and we were not about to pay 9.99 per night for wi fi.
For the amount that is charged to stay at this hotel, I was completely baffled with the customer serivece. All staff were unapproachable and rude.
Upon my departure while I was checking out the young lady asked about my stay. I said it was HORRIBLE. She said nothing and just have me my options for a receipt.
With our luggage we headed the the restaurant and decided to have a large breakfast before our long flight home. The waiter, Roberto (I think was his name) asked if were leaving and we said yes, he asked about our stay and I told him it was HORRIBLE! He apologized and after we ate he said the breakfast was on them! At least when we left Roberto made us feel somewhat good for our stay.
*** The restaurant and Bar staff were amazing!!***
Our Conference was held at this hotel, but we will be staying somewhere other than the Westin in San Diego.
April 22, 2013
Rated 5 out of 5 by Howayman Great Hotel, Great Location!
My wife and I chose this hotel on line. We needed a little post-Christmas get away to recover from the holidays. The hotel looked nice and got good reviews, so we reserved for 4 nights. One never knows what a place will be like when one arrives. I have often been disappointed by reality v. on line photos and descriptions. I can say without reservation that this hotel not only met our expectations, but far exceeded them. We stayed on the "preferred" level (15th Floor). Our room was large, comfortable and had a great view. The bed was so well-designed I had the best nights' sleeps I'd had in a very long time. Bottled water was provided at no charge, although the tap water tasted just fine. Every detail was perfect in the room. The lobby area of the hotel is small, with a small restaurant and bar, but the decor is inviting and comfortable, and the staff really worked hard to make our stay memorable. From the valets to room service, the restaurant staff and concierge, all were friendly, efficient, and attentive. The food at the restaurant was absolutely wonderful! The hotel is located on the edge of the gas lamp district, so it's an easy walk to restaurants, shops and clubs. The bay shore is just a 10 minute walk, with Seaport Village, the Midway, and a host of other attractions within easy reach. The hotel actually adjoins a nice outdoor shopping mall, so the shoppers in your family will be very pleased. We often walked around at night, just to enjoy the energy of the city. The hotel is perfectly located and easy to get to if you come in from the freeways. I couldn't recommend this place more. We will be returning to the hotel next year for another get away. My only small complaint was that in-room internet access was something the hotel charged for. This seems to be a manifestation of hotel charges from years ago. Wifi and internet is so ubiquitious these days, that it felt a little "nickle-and-dime" to get charged over $10.00 a night for internet access. Just raise the room rate and don't pester guests with this kind of stuff. It seemed out of place that a hotel that was so comfortable and so focused on guests would do this. The spa and pool area were nice, but the pool was pretty cold. One didn't want to waste a lot of time swimming in it.
December 30, 2012
Rated 4 out of 5 by xCPx Great hotel.
Just stayed for the weekend because of a wedding at the base. The Valet and Concierge staff were great.
The Location was excellent for what we need. I didn't try the food, pool or fitness. Like the others stated, the valet-parking price was a little over on the high-end. Good thing the valet staff were great.
Maybe the only constructive feedback that I have is that unfortunately being gold member wasn't being recognized so they didn't offer me a welcome gift during check-in. Not that I'm going to need it but it's just a nice perks to have. Just needs a little improvements.
Other than that it was a great weekend.
July 20, 2013
Rated 5 out of 5 by EWall A great birthday for my 8 year old!!
This visit was great !!! The staff was so great. Not only were they polite and attentive but they went beyond that to make my son feel especially happy on his 8th Birthday. We went to San Diego to take him to the San Diego Safari zoo. When he told them it was his birthday two staff members each sent cake and treats to our room. The first was waiting for us when we got back to our room and the other followed minutes later. His face was priceless!! Thanks Westin Gaslamp staff members Hitomi and Tiffany for making my son so happy and our family so welcome!!
August 26, 2014
Rated 3 out of 5 by Jan2335 Housekeeping needs to perform at the high level of the Check-In and Restaurant Staff
The room was definitely not up to Westin standards and this was even with rooms on the Premiere floor. The desk telephone did not work, the bedside lamp did not work, there was no "hotel book" or hotel directory to give information about the hotel and surrounding areas, the towels were thread-bare, and there was no replacement of shampoo and conditioner bottles. I can only surmise that the $5 offer for no housekeeping service per day is due to the lack of staff and/or attention in this area.
On the other hand, the Front Desk staff were very pleasant and efficient at Check In since I had 2 rooms. The staff of the restaurant were exceptional where we had breakfast each morning.
January 14, 2013
Rated 4 out of 5 by JenP Amazing staff, Great location, Green program needs work
This hotel is right in the heart of the Gaslamp district, so it's easy to walk everywhere, including the convention center. Every staff member made me feel like a VIP, especially Sophia and Paul, who greeted me by name and asked how things were throughout my stay whenever they saw me. The rooms were very comfortable (LOVE the Heavenly Bed), but the Green program is not what I expected. I expected that by signing up for the Green program I would not have sheets or towels changed daily. I did not expect that my room would not be cleaned or serviced my entire stay. This needs to be explained more clearly up front. Overall, a great hotel, exceptional staff, and I'd stay there again.
June 25, 2013
Rated 5 out of 5 by Kimberly7514 Wonderful Night's Sleep
The bed was extremely comfortable and the room was quiet.
October 2, 2014
Rated 5 out of 5 by MarCK Great hotel but...
Very nice location, and very good location, central to everything San Diego offers.
The staff is very helpful and shows willingness to help.
However, I booked the room rate that includes internet service, and my room turned out to be a corner room: these rooms (as per hotel staff since I called about this multiple times) have poor WiFi coverage. I was lucky enough to capture the WiFi from the adjacent hotel which is free. So don't prepay your internet at the Westin Gaslamp.
The other thing is that they advertise Spa services but don't actually have a Spa. They will get you a therapist as needed.
April 4, 2013
Rated 3 out of 5 by Narut01234 Little things
The soap provided in the room stinks. Instead of smelling like tea tree oil it smells like cheap perfume. I asked the concierge if there was an alternative and she directed me to the CVS down the street where I could buy something different. This hotel has a "spa" so surely she could've found me a small cake of milder soap. From reception to bar staff I felt this hotel is lacking in customer service skills.
January 10, 2013
Rated 2 out of 5 by SSJ2014 Dissapointed with Charge system
I would like to say that I am very disappointed with my experience at
the West Inn Gaslamp Quarters in San Diego. We stayed there this past
Saturday night and on Friday at the Sheraton Bay Harbor, which I
believe is your sister company. At no point was I informed that I
would be charged money prior to checking out. However, within minutes
of checking in I got an alert from my mobile bank stating that I had
been charged 208.00 The nightly rate I was staying under (Military
Discount) was for $ 139 a night. When I approached various members of
your staff in regards to this they dismissed my concerns and recited
in a robotic manner that this was just procedure to charge the normal
hotel room rate plus up to $100 in incidentals. If that were the case
the charge should have been for $239 not $208 which was the nightly
going rate when we inquired about checking in. While I stated that I
would be paying cash and inquired about the charge and its refund I
was told to wait the five days it could take to receive the money
I gotta say that as a loyal customer that has stayed in your hotel
during various occasions, in various countries, this has never
happened and neither have I ever been dismissed so unprofessionally by
staff in any hotel. At this point my one night hotel stay at your
location has cost me approximately $400 when the nightly rate was
I guess I have no choice but to wait my five days in hopes of promptly
receiving my refund and perhaps a response to this review.
September 29, 2014
Rated 3 out of 5 by dlw59 Check in staff not very friendly
We stay at this property often and usually love it because we are made to feel welcome. The last couple of times we have stayed, the front desk staff were not very friendly or welcoming. Seemed as though they were bothered to have to check us in. If not for the fantastic staff at the concierge desk and the welcoming bellmen, the stay would have seemed much worse. Nothing worse than being made to feel unwelcomed at checkin.
September 5, 2014
Rated 4 out of 5 by LDPana Everything was great except....
The entire stay was great until the last day. I was going to the baseball game and my friend was spending that time at the spa. We called the spa the night before to confirm and all was perfect, until the next day when she went for her appt and was told they no longer has a reservation for her. After a bit of fussing about they ended up sending her by cab to a small nail shop that called itself a "day spa" where they led her into the back and gave her a massage & facial. Needless to say it was much less than she has been looking forward to.....very unfortunate disappointment.....
September 3, 2013
Rated 2 out of 5 by TechTraveler2012 Interesting observation about customer service
I work in the high-tech industry, so it makes sense that I would notice the technical issues. I noticed a reservation desk that was unable to override obvious system problems, a guest services desk that was completely powerless to provide true service because their hands were "tied" by system limitations, and front desk clerks who too easily blamed the system when something went "wrong". The best customer service I received during my entire stay was from the valets who parked my car. They offered a personal greeting right upon arrival and since you do not tip upon arrival, it seemed honestly welcoming. Unlike the front desk, they were attentive to all guests, not just your "preferred" guests. They offered helpful directions with impromptu restaurant advice while the concierge was completely unapproachable. They said hello with a real smile. They hustled and took pride in doing a good job. If someone from the hotel is reading this, I think in the near future the valet staff will be providing the rest of the hotel staff training on the real meaning of hospitality.
December 30, 2012
Rated 5 out of 5 by WestTexan Gaslamp
This was our second stay in the Gaslamp Quarter, first at Westin. I was very impressed by the initial impression when we arrived. The staff were very friendly and made us feel welcome. Compared to our initial stay in the Gaslamp Quarter, the street noise was negligible (with the exception of two late nights/early mornings where music played overly loudly out in the front area of the hotel, never could figure out who/why). The first night was amazingly quiet. The beds were as comfortable as I have ever slept in. The housekeeping staff kept the rooms in a high level of cleanliness. The stay at Westin was extremely enjoyable and will look to this hotel both on our next trip to San Diego and other locales in which we visit.
April 30, 2013
Rated 5 out of 5 by ConnorMommy Superb customer service
The location of this hotel was excellent for shopping, dining and easy commute to the airport. What really impressed us was the great customer service. We had interactions with 2 ladies at the concierge desk and they were both pleasant, friendly and helpful with their recommendations. Our greatest surprise came from Tiffany at the front desk, who remembered that it was our son's fifth birthday and sent him a personal card, ice cream, and chocolate cake complete with a lit candle! So thoughtful.
August 6, 2014