The Westin St. Francis San Francisco on Union Square

  • 335 Powell Street
  • San Francisco,
  • California
  • 94102
  • United States
  • Map

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Rated 3.6 out of 5 by 1222 reviewers.
Rated 4 out of 5 by Overall good Overall good but missed in a few areas. House keepers were to clean the room after 3 days and didn't. We had to call them at 4pm to get our room cleaned. They did fix the over site once notified but didn't say where the ball had been dropped. Not a big deal but you don't expect it out of this high end of a hotel. August 20, 2014
Rated 4 out of 5 by Close proximity to attractions Nice hotel with close proximity to all attractions, such as Fisherman's Wharf, the Cablecar routes, Chinatown, etc. August 21, 2014
Rated 5 out of 5 by perfection for our 50th anniversary. Although the room was the # we requested, thinking that was the one where we spent our wedding night, it wasn't the room we were thinking of, our fault! Services were outstanding, from bell hop to room service and the extra special additions sent to us for celebration of champagne and cake. A wonderful stay. August 19, 2014
Rated 3 out of 5 by St. Francis (SF) We are longstanding fans of the St. Francis, but this time the front desk clerk was not helpful. We had asked for a corner room with an adjoining room on an upper floor. We were offered an obstructed view corner on a lower floor, and ended up on the 21st floor with a non-adjoining room for our son (his B-day). August 19, 2014
Rated 4 out of 5 by Character, history, and location I love staying at the St. Francis when I am in San Francisco because of its character (landmark building), history, and location. One can walk to the financial district, Chinatown, SOMA, or catch the Bart or Bus to any other part of the city quite easily. It is also fun (for me) to see what is going on in Union Square. My only disappointment is not with the St. Francis but the block out dates with my Westin points. There seem to be many dates at this hotel when the points are not valid. Oh well...... August 15, 2014
Rated 5 out of 5 by Comfort and Location The rooms are very comfortable with lot of space. Had a nice view. The staff at check in and check out was very nice. The rooms were very clean. Have many places to eat close to the hotel. August 20, 2014
Rated 5 out of 5 by Excellent base for San Fransisco adventure Finding a returant like Burbon Steakhouse inside a hotel that has kept its style....say no more :-) August 20, 2014
Rated 5 out of 5 by A San Francisco Experience The Westin St. Francis has the best location for business or pleasure travel while in the charming city of San Francisco.. Its central location makes it ideal to hop on a cable car, or simply engage in shopping among the top-of-the-line retail stores dotted around Union Square. August 18, 2014
Rated 5 out of 5 by Great Location & Facilities This was my first experience of The Westin St. Francis but it will definitely not be my last! The staff are friendly and efficient in all areas from check in to checkout and the facilities are excellent. August 19, 2014
Rated 3 out of 5 by Darkness The room was dark and the sofa extremely dirty and soiled. The floor obviously had not been cleaned and there was long hair in the tub. I am bald. August 19, 2014
Rated 5 out of 5 by Curb appeal This hotel is GREAT! We always stay here when we are in S.F. I do have a suggestion.... can you clean the awnings on the outside of the building. The outside of the building does not match the inside!!!!!! August 18, 2014
Rated 5 out of 5 by June 2014 visit I thoroughly enjoyed my 2-night stay with the Westin St. Francis. It was my first visit to San Francisco, and I was on a tour with a group. The hotel was elegant, comfortable and suited all our needs for dining, location, with lovely decor and amenitiies. August 17, 2014
Rated 5 out of 5 by disappointed The bed in room 1217 was terrible, matress sagging in the middle, we did not sleep well. We decided to try a different SF hotel next visit. August 18, 2014
Rated 1 out of 5 by Worst Stay Ever. Horrible. Got to the hotel at 6.30pm, with the check in opened for my suite from 4pm. I was simply told that the room was not ready, but that they were cleaning it. "Why don't you hang around in the lobby and we're going to give you a... soda or something... " I told them to send it to my room once it was ready. Never happened. Got into the room to find a badly stained couch with a knife puncture in one of the pillows. My kid started to crawl on the floor, only to find pistachios, wine corks and beer caps under the furniture. Told them to send me a manager, he never made it up. They send 2 cleaning folks that asked what should they do about the couch... then they said they can't do anything about the stains... The last one showed up at 12.30 am with a vacuum cleaner! I simply sent him away as my kid and my wife were sleeping. 520 USD a night and I get this shoved down my throat. The attitude at front desk was horrible! The lady threw her hands on the sides when I mentioned I wanted to see a manager. She simply said "OF COURSE! DROP BY ANYTIME!". I got nothing but contempt and general lack of any trace of common sense. The cleaning manager shows in my room on the second day. He looks at me point blank and tells me "what can I do to make you happy". I said "please clean the room" and he replies "oh, that's obvious". No buddy, it's not given the condition I found the room in. I asked him to take away the couch, because he couldn't do anything about the stains and general poor condition of the furniture, which they did while we were out in town. Please stay away. January 5, 2012
Rated 5 out of 5 by Bourbon Steak Manager I've stayed at this property probably a dozen times over the past 10 years and when i was here over Xmas, I had dinner at the Bourbon Steak for the first time. It was honestly one of the worst meals I've ever had. My steak was over-cooked and nearly flavorless. The lobster was tiny and boiled to death. I've been staying at the SPG properties for many years and simply had much higher expectations. I brought this to the attention of the server and the manager (Karen). They promptly offered a newly prepared steak (nicely done) and since I wasn't in the mood to try the lobster again, she simply removed it from my bill. Over all, they did ALL of the right things to make it right. I decided to give it another try this evening and they nailed it! Service/food was EXCELLENT! I stopped Karen on my way out to thank her for making things right when I was here over Xmas and let her know I decided to give them another try. April 15, 2014
Rated 3 out of 5 by Historic Hotel in Heart of San Fran I stayed in the Tower Building in an executive suite. I used 2 Starwood Suite Night Awards to ensure I would have a suite with a view of the bay for the 4th of July fireworks. The room was on the 23rd floor and did indeed have an amazing view of the city and bay. The rooms had huge bay windows that offered spectacular views from all sides. The room had a bedroom and living room connected by a door. The rooms were dated looking and in need of refurbishment. There was faded wall paper, scuffed base-boards and tired looking furnishings. The bathrooms were large and had a combine bathtub/shower surrounded by marble tile. It was nice that the suite had two bathrooms. In the living room, there was a desk, chaise lounge chair, and a pull down murphy bed. Both rooms had large screen TVs. The rooms were good sized, but really needed to be updated and modernized with furnishings and decor. My check-in experience as not smooth. I arrived after a long day of flight delays and at 8:30pm PST was ready for a quick dinner and some sleep. Upon checking in, I learned that the bedroom portion of my room was not ready I decided to store my bags and grab some dinner at Chef Michael Mina’s Bourbon Steakhouse - which was delish! After I ate, I made my way back to check-in and found that my room was ready. Upon arriving in my room, I had a message from the front desk manager apologizing for the delay and indicating that there was some mix-up and the room had actually been ready all along. In any case, I was just happy to be in the room. Setting aside the unpleasant check-in experience- because those things happen, I am undecided as to if I would stay at the hotel again. While the location is great – I spent the day walking around Union Square and shopping – the hotel rooms are old and dated and in the end, I prefer a more modern and contemporary hotel. And there are so many SPG choices in San Fran. One thing that would draw me back would be Bourbon Steakhouse! July 30, 2012
Rated 1 out of 5 by Yikes... This is not a nice property. I am amazed by the good reviews. The room I have been put in this evening is shabby, worn, and unkempt. This is a deluxe room in the tower on an upper floor. There is scuffed up wallpaper, substandard patching and painting in the bathroom, and not one piece of furniture is in good shape. Everything is scuffed up and does not feel quality. As a Platinum member I do expect more. I am disappointed. If this was the best room available at check in, and am afraid for what those without any status at all are getting. I ordered a steak from room service- it was overcooked and the room service attendant was surly and seemed put off that he had to deliver my order. If I did not just fly in on a very long flight I would leave this room (or this property completely.) Starwood: this is not a good representation of your brand. March 28, 2012
Rated 4 out of 5 by Another outstanding Westin Excellent, professional staff - all met / exceeded expectations for my specific requests. A charming, historic hotel right in the center of beautiful San Francisco. August 14, 2014
Rated 5 out of 5 by Great but... My wife's favorite in SF. One of my favorites. But...needing an access code to use the lavoratory on the main floor is unacceptable! Room card: okay. Having to go to the concierge and wait and wait and wait for people to make their restaurant reservations before I could get the code was absurd. It really cooled my feelings about the Westin St Francis. August 12, 2014
Rated 5 out of 5 by This hotel is Majestic. Thank you so much. I would recommend this hotel to anyone including "royalty". August 14, 2014
Rated 4 out of 5 by Hidden extras spoiled my experience Whilst I accept a "bond" is authorised against the credit card: * I think $100 per night is extreme, * I was very annoyed that I received no prior warning that $100 per night would be authorised. For 6 nights, this was over $600 (for which I received no prior warning) and which maxed out my credit card for the remainder of the trip. On my first night, I made 3 brief phone calls to Australia to let family know I had arrived. These phone calls totalled only several minutes, yet I was billed over $100! I realise hotel phone calls are charged at a premium, but these charges were obscene. May 4, 2013
Rated 5 out of 5 by This hotel has the total package! Would highly recommend for future travel. Exceptional experience. August 13, 2014
Rated 5 out of 5 by Comfortable Stay Attended for business but the atmosphere made me feel like I was right at home. August 12, 2014
Rated 5 out of 5 by San Fran excellent Great hotel, great location, excellent service as always. I highly recommend staying here in SF, but I do prefer the new bldg to the historic tower July 14, 2014
Rated 5 out of 5 by Staff Make the Difference The St. Francis is at once both elegant and charming. I stayed in the "original" tower and just loved the soaring "hall" effect of the reception area with it's high ceiling and beautiful marble columns. None of this compared, however, to the excellent staff, from reception, to concierge, to coffee bar to Clock Bar. Every single person was laser-focused on what I needed and how they could exceed my expectations. I don't require this kind of attention, but I couldn't have been happier! July 3, 2014
Rated 4 out of 5 by Nice Hotel - Need a SPG Club I liked the hotel and the location. I was disappointed that there was no SPG club. They did a good job taking care of us for breakfast however. August 11, 2014
Rated 5 out of 5 by Classic and comfortable A classic, friendly and very comfortable hotel. Very nice localization. August 10, 2014
Rated 5 out of 5 by Great stay Just there for one night, but the experience was great. The location couldn't be better, right on Union Square. I had a little one with me who was tired and had a hurt arm and the check-in agent couldn't have been nicer - speaking with her kindly, assuring her that there was plenty of ice in the hotel for her hurt arm and surprising her with a stuffed animal. That put a huge smile on her face and she's been carrying it ever since (it's been 2 days now, non-stop). The gentleman who greeted me at the valet was great too (Alan?) - not rushing me as I got my bags and child together and being sure to let me know his name and to let him know if I needed anything. A nice touch. Bed is comfy and the elevators on the outside of the building are fun. June 20, 2014
Rated 1 out of 5 by Stay somewhere else I am a loyal SPG customer and this Westin fails to live up to the expectations set by other Starwood hotels. I have stayed here dozens of times and there are ALWAYS issues. I've listed them out: 1. Areas of the hotel (even if you're on the 30th floor) face union square so it tends to be loud. That's ok, but literally every night on one corner a band plays with an amp until 10 PM. You can't talk on the phone, or sleep or do anything because it is so loud. This goes way beyond the hustle and bustle of a busy city, it is like bein at a concert of awful music. 2. The maid service is POOR. They do not clean the rooms well, they often ignore your wishes of "Green Choice" and worst of all they will remove towels, robes , glasses that were used from your room and not replace them. They also fail to refill the toiletries. It happens every. single. time I come. I have complained about this before and it does not get fixed. 3. There are no plugs near the bed except for one behind the bed. How are you supposed to charge your phone or your computer? It is 2013, it's time to put some plugs in your rooms! 4. The staff isn't helpful. I had a colleague of mine check in to a dirty room and they wanted her to just wait while the maid cleaned it! Give her a new room and some points for her troubles! Additonally, the concierge once told me, when asked about things to do in the city, "just walk around". Like, that is a no brainer. At the end of the day, there are like 5 other SPG properties in the immediate vicinity, all of which have better service than this hotel. The ONLY plus is the location is near a lot of shopping and restaurants, but the rest of the hotels are a 5 minute extra walk, so it's not really worth it. March 28, 2013
Rated 2 out of 5 by locaton yes! but cleanliness and service no! After booking months in advance with email confirmation there was no record of our reservation when we arrived to check in! after waiting half an hour we were issued a room next to the elevator which was noisy! the room was dusty old and tired but well sized! we asked about breakfast and were told it was $30 per head only not the $10 we had read about! we accepted the green stay but were never left clean towel as we were told. Yes a grand old building in an amazing location but that alone is not enough to make a holiday! August 1, 2014
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