Rated 1 out of 5 by Heidi Horrendous
Upon arrival, our room was not clean and disheveled. We requested another room but could not be acomodated until the next day. The following evening we called security because someone was knocking on our door and running away. Instead of someone helping us, we got screamed at over the phone and two large security men came to our door. I believe we were flagged as trouble makers since the night before we complained of our untidy room. We were lied to repeatedly and not treated like guests but like second hand citizens. I am an SPG member and I think the way I was treated was a disgrace. I will not recommend this hotel to anyone, ever, and overall will question staying at any Westin.
May 7, 2013
Rated 1 out of 5 by Sturg Beautiful hotel, on the outside, but the rooms are sorely lacking
Coffee pot was not cleaned from previous guest. Remote control stopped working right after ordering pay per view movie. Couldnt stop or pause flick when food was delivered. In room meal was terrible. Can accept hot foods being lukewarm when ordering in but inedible food is unacceptable. Biggest complaint for my stay - the drapes would not stay closed. Kept popping open sbout 6 inches. Doesnt sound like much of a gap but try sleeping with the lights of the night streaming in and the SUN first thing in the AM. Do yourself a favor if you stay in this hotel. Bring clothespins for the drapes and don't order room service unless its a salad.
May 2, 2013
Rated 3 out of 5 by aca2156 great location
The St. Francis is a classic San Francisco hotel in a great location. But the street noise comes right into your room. VERY loud. I had to call housekeeping on Saturday afternoon at 3:30 to see if someone was going to clean my room that day. On my departure day, a Monday, I called to ask if I could have a late checkout (2:00), since apparently they don't clean rooms until late in the day and it was Monday, I thought it would be fine. But they told me in a very unfriendly manner that it would cost me $75.00. I'm fine with that policy, but be nice about it.
May 7, 2013
Rated 4 out of 5 by ah7566 Hidden extras spoiled my experience
Whilst I accept a "bond" is authorised against the credit card:
* I think $100 per night is extreme,
* I was very annoyed that I received no prior warning that $100 per night would be authorised. For 6 nights, this was over $600 (for which I received no prior warning) and which maxed out my credit card for the remainder of the trip.
On my first night, I made 3 brief phone calls to Australia to let family know I had arrived. These phone calls totalled only several minutes, yet I was billed over $100! I realise hotel phone calls are charged at a premium, but these charges were obscene.
May 4, 2013
Rated 3 out of 5 by FrequentTraveler Old versus New Tower
If you are sensitive to noise and smoke, choose the new building. I stayed in both and while in the older building, someone next door started smoking in their room and the smoke filtered into my room. There was little the staff could do other than bring in a fan and hope to blow the smoke out of my room but they didn't make the man next door stop smoking -- and he clearly was (I could hear him packing his cigarette package -- an unmistakable sound).
May 7, 2013
Rated 2 out of 5 by Ana30 Disappointed
I have stayed at this hotel about 10 times and usually love it. This time however was horrible. My room was tiny and dirty, the chair had holes in the fabric, the TV had a big white scratch on the screen. I ordered a snack using my points and they said they would credit my bill and deduct it from my points. I got my final bill yesterday where they charged me $20 for the chocolate chip cookie so I thought I was using rewards points but they never credited me for it. I was there 2 nights and room service never came to our room. When I called to tell them they said sorry we will just bring you towels. I would expect stuff like this at a lower end hotel but not at a Westin.
April 30, 2013
Rated 2 out of 5 by Swenix St. Francis is declining in grace and style
I have stayed at the Saint Francis for years and used to think it was the ultimate.my latest stay...not so much. From the dusty glass shelves in the bathroom, to,the key which did not work each of the 2 nights of my stay, requiring me to wait to be let in to my room when I was in a hurry to leave, to the inch and a half long dead cockroach in the work out room to the blaring music and sagging chairs in the lobby breakfast restaurant, things were not as I wished them to be. The staff were nice, but obviously embarrassed....I am thinking this may be my last stay here.
May 4, 2013
Rated 3 out of 5 by Sheri05 Suprised at condtions
I normally love staying at this hotel. Although this time the walls were dirty and the bed sheets on a bed had holes and rips. This is not a normal thing for this hotel. I did report the dirt on the bathroom wall and the sheets. They had the housekeeping staff notified. They did clean the wall although I had to report again the bed sheet. It also appears the maintenance staff is not notified about paint peeling in bathroom. The bathroom door at the bottom was looking very bad.
May 6, 2013