Rated 2 out of 5 by Mike11 staff was apathetic
room did not have shampoo. My first day, nobody came to clean my room. I told the girl that nobody cleaned my room and she said sorry we will be sure to get it tomorrow. The whole experience left me with an apathetic taste in my mouth.
May 2, 2013
Rated 3 out of 5 by Jackie28 WiFi disaster
In-room WiFi signal was weak to non-existent despite five (5) calls to front desk and technical support. Everyone was polite and apologetic and no one could fix the problem. Completely unacceptable at this price point.
June 6, 2013
Rated 1 out of 5 by Beau62 NEVER STAY AT THIS LOCATION
We have been a loyal patron to Starwood for over 15 years. We are Platinum members. We stay at Starwood properties because the experience at Starwood properties made the vacation even if the other parts of the trip were bad. But not at this location. A few of the examples are:
- a concierge was never on duty to help us as a matter of fact we asked the front desk and they offered to give us the phone number so we could call
- I asked on 3 occasions to upgrade initially for points but then pay due to the slamming doors on our floor. We were told none were available yet I could book a suite online for the stay.
- No one ever apologized or asked what they could do for us
- the worse part of the trip happened on our last 3 days when the hotel gave a wedding party control of our floor (Starwood Preffered Guest floor). They slammed doors randomly between midnight and 4 AM. When I complained to the front desk - no apology, no empathy. Actually the manger on duty "grilled" me for not calling the night manager. And then as I walked away the front desk staff laughed at my reactions. I went back and confronted the desk Manager again. She just mumbled some words BUT AGAIN NO APOLOGY.
July 13, 2013
Rated 1 out of 5 by Jim27 Hotel needs updates
Carpet in conference room needs replacing, room was not up to date. Toilet ran all night, pillows all way too soft and room cirlculation was poor.
March 21, 2013
Rated 4 out of 5 by DBAD Coffee maker
I appreciated the room and location. Only one complaint, the coffee maker did not work! Or, I could not get it to work.
May 29, 2012
Rated 4 out of 5 by Clay Great for business
Good location and very business friendly hotel. Good food in the hotel (The Palm) and nearby.
Good B2B team too.
October 24, 2011
Rated 4 out of 5 by Este80 Renovations
The Hotel is going through renovations and understandably so. You could hear the jackhammers going from 9am - 6pm when they were supposed to stop. The pool, spa, and fitness center were part of the renovations and were closed. The hotel did offer passes to the Athletic Club around the corner.
The restaurant food was great. The business lunch included an app, main course, and dessert for about $20. Starbucks in the main lobby was a hit, but they also close early.
Location was perfect. Only one block away from Mall St where all the shops and restaurants are located. The hotel was also in the heart of the businesses I needed to visit for my trip.
January 11, 2013
Rated 3 out of 5 by Marsupial128 Disappointing return stay
Sad to say our anniversary stay was disappointing. The room seemed cleaned quickly and those little Westin touches were overlooked? Pillows not very heavenly, lumpy and no others were ever delivered. The bath towels were disheveled, not placed in the normal orderly fashion. Missing glassware (toasting in Starbucks cups). The tub spout was loose, so the heavenly shower was not in full force. Didn't seem like the shower was clean, or maybe in need of a remodel to the bath? Just bummed, have stayed here several times and been so pleased, think some rooms need updating, hard to see paying that 4 star price at this time for this hotel.
September 3, 2013
Rated 5 out of 5 by dukefan One Slip Up - Otherwise Great
We stayed over St Pattys Day. Needless to say, we had no idea that SPD was being celebrated in LoDo and that the area would be covered with falling down drunks. Given my experience as an extremely light sleeper, I was worried.
We told the front desk this, and they put us in 1707 - a room at the end of a side hall. So NO ONE would walk by our door for any reason. This proved excellent - as we never heard a single human (day or night) on our floor while we were there. This action alone is why we gave our recommend, and why we like this place.
The slip up - they no longer have a hot tub. This was important to us because we had run uphill in Boulder earlier that day - and our legs were burning bad. Their reasoning was logical (not ADA - so they were forced to close it) but the "resolution" was not. They mentioned they had an association with the nearby Colorado Club, which had a hot tub. My resolution request (comp us going there - or have us pay, and credit our bill) was denied. Instead, I was given free breakfast coupons - which I had no real interest in using (if you've ever been to Sam's #3 in LoDo, you'd understand why). In fairness to the Westin, they did state that it was on their website, and upon returning home, I noticed that it was. However, not having a sign posted where the hot tub is blocked off was shoddy work. And while it was posted on their website - if you simply reserve a room, you never get the warning.
All said, they will be my first choice the next time we return to Denver - we'll just know there isn't a hot tub - and run a little less (and less hard) in Boulder.
March 22, 2012
Rated 1 out of 5 by IronCity04 What's the point of being platinum
I opted to utilize the Westin Denver for blocking several rooms for a bachelor party weekend - all guests flying in from all over the country for this occasion. Great location of the Hotel and staff executed the blocking and pre-arrival flawlessly.
Upon arrival, however, I wasn't offered a complimentary upgrade (I am a 75 night stay SPG Platinum) despite the availability of suites and superior rooms. Upon inquiry, the check-in attendant offered that I was pre-booked as a reason (I don't even know what this means. But I checked online to see if such rooms were available after settling in and they were. In fact, others in our party using the block were upgraded).
I don't understand what the point of being platinum is if there are so many barriers to a complimentary upgrade. Normally at Starwood properties, I am at least informed that no upgrades are available upon checking in without even asking. In this case, I had to ask and despite several options, was still not upgraded.
I also requested upon check-in (my room and another were under my name) for one room to utilize the green option and the other not to, but both rooms ended up getting bypassed by housekeeping.
There were also issues with the room (air conditioning was loud and sounded like a squeaky wheel - I asked for maintenance to fix it. I suspect they tried while I was out of the room because after the request there was no cool air at all, and only less squeaking). The safe also didn't function, but this required only a battery replacement which was serviced quite quickly.
The hotel seemed to be a location which could have been a great experience, but the unsatisfactory check-in process served to put my whole trip in jeopardy, as I was finding many things wrong with the room I was placed in.
July 16, 2013
Rated 4 out of 5 by eastcoast39 Pleasant Stay in Downtown Denver
The staff were courteous and friendly, the bed was comfortable with a good selection of pillow types, the location is convenient to everything we needed. The main thing we didn't like was that the fridge was actually more of an in-room vending machine, instead of a place for us to put our own stuff. Another guest told us that we could request an empty fridge to be brought up, but she said she'd had to ask at least twice before it actually came, so for our brief stay we didn't go to that extra effort. A microwave in the room would have been nice too. Overall this would be a likely place for us to stay in Denver again in the future.
August 8, 2013
Rated 2 out of 5 by peadie Needs A Look***
Once in awhile, my husband and I splurge and do the "Heavenly Bed/Breakfast" at the Tabor Center and have been pleased. This time, however, we were not.
We checked in, went out for dinner, and when valet went to get our car, we were told, "We need to pull your car 'Over There'.." meaning by the street away from the hotel, because the New Orlean Titan's were coming in a motorcade. I know that I do not command as much attention as the Titans, but I shuold have been treated with the same respect. Pool was closed, a dog barked all night, was overcharged for our free breakfast. The whole experience was awful! Breakfast was incomplete too!
October 30, 2012
Rated 4 out of 5 by Buddie Great Room
Clean room, nice and friendly staff, close to downtown dinning.
December 31, 2013
Rated 5 out of 5 by Redjack Great Experience
We had a wonderful time at the Westin in Denver. Our check in was very smooth, and we received a free upgrade to a mountain-view room. We were in Denver to attend a Broncos game, and the clerk was prepared with a map and info on how to get to the stadium. Room service was excellent and delicious. Best of all, they are committed to being a "green" hotel, so we received incentives for reusing our towels and bedding during our stay.
December 14, 2013
Rated 5 out of 5 by Ernie28 Weston --- Denver
I have stayed at the Weston -- Denver three times in the past three years. Each time has been of consistently high quality. Weston -- Denver has the proper downtown location for me and the valet parking is responsive and not too expensive. The bed and covers were excellent. My wife likes staying at the Weston.
December 16, 2013
Rated 3 out of 5 by BAPADJ SPG Recognition was not good
The hotel is in a good locations and in most part a very good choice. The issue came when I checked in to the hotel. I booked the rooms two months in advance and at the time was a gold member. I turned Platinum after the booking and the hotel did not update their system to recognize the status. The front desk even made me look up my account on my phone to prove my status. We had two rooms that needed to be adjoined with kids. They did not have joining rooms so we were on separate floors. The pool was also a disappointment. The pictures on the web-site make it look a lot bigger and nicer. No hot tube also.
July 30, 2013
Rated 5 out of 5 by shanfrina Amazing Experience For ALL!!!
... The Bflo. Gay Men's Chorus was treated royally-on-our 4-day stay during our appearance at thee Gay & Lesbian Chorale Assoc. Festival 2012 last week in Denver! I loved the room on-the-4th floor, where the pool-is located! (The maid service-was-friendly & excellent!) Enjoyed great food via Room Service & for breakfast downstairs, as-well-as at The Palm three-times & Strarbucks several times! Close friends from Phoenix & Ft. Collins-ALSO-were impressed with the hotel. The Front Desk staffers-were-great & new Concierge Coulter Vogt AMAZING! & Anita, in "Advertising & Marketing" also-was-super! Even thee Valet parkers, Taxi hailers were courteous, helpful! I've stayed-at-MANY 5* hotels, during my 15-yrs. with "Billboard Magazine" in L.A., Vegas & here in Bflo./Niagara, but-NONE-can COMPARE to the WDD!!! THANK-you-EVERYONE!!!
July 15, 2012
Rated 3 out of 5 by Jerry Terrible room
The room was very nice but it was located right behind the elevators. My wife and I could here them all night long, and when ever the heater turned on it rattled. When I spoke to the man at the front desk he just ignored us and said the we would recieve a copy of our bill via email.??. We will look for another location to stay on our next trip to downtown Denver.
December 9, 2013
Rated 4 out of 5 by RDL2013 Food and Beverage
Upon check in my wife and I were asked if I would want pionts or drinks at the bar we choose drinks. After we went to the Rockies game and got back to the hotel we went to bar to find out they had already called for last call. It was 11:00 and we were told at check in they stayed open till 12:00. I did talk the bar tender in too getting us drinks but she advised me we only got one drink from the Gold member drink card. I was suprised as I was told at check in drinks which I assumed meant two.
At breakfast the next morning the service was slow. I will never eat thre again if I stay at the hotel.
July 5, 2013
Rated 1 out of 5 by S2013 Understaffed and Remodel
I was not aware when I got to the hotel that their gym was under remodel. Not sure why they would remodel in the middle of winter. When I asked where the temp gym was they said across the street - actually not true. The entrance is at the end of the block across the street. In 30 degree whether this makes a difference. Breakfast the next morning - I left to go to Starbucks. There was only one person serving tables during morning rush and it would have taken 30 minutes or more for me to get my food. Finally the room heater did not work. Set it to 80 and it didn't heat up - froze the whole evening.
January 27, 2013
Rated 5 out of 5 by donnie61 Denver
Visiting friends, in Denver first time there and the hotel was awesome and i mean everything form the bell hops to the valet service to checking in (which) was very fast and painless to the staff knowing all the best places to go i was very impressed my entire time there. Plus they have an ATM on their premise which in soem places they dont
December 7, 2013
Rated 3 out of 5 by woozle Hairy robe
Place was generally nice, For some reason there was a stack of extra pillow cases on the bed. I never use the robes - good thing - the one hanging nicely in the bathroom had black hairs all over the shoulders. :-(
December 11, 2013
Rated 2 out of 5 by Chuck999999 Westin Downtown Denver, CO
Things started off rocky as it took us over 20 minutes waiting in line to check in. This is not acceptable. If you can staff the Hotel appropriately adopt some technology to compensate!
The Coffee maker in the room was broken.
Even the Pen I used to fill out the "in room" paper survey was broken!
The only bright spot was the Bed, very nice and comfortable. Does not make up for bad service though.
December 14, 2011
Rated 1 out of 5 by Brian999999999 the hotel was terrible this time
I have stayed at this hotel a great number of times and normally it's great. This time however, was TERRIBLE. I was upgraded to a suite which consisted of two adjoining rooms. I requested a late checkout of 4pm.
I got a 4 am wake up call that I didn't request!
Starting at 9 am the cleaning people started pounding on the door. After yelling from my bed to the cleaning person who was already keying in to please come back later, she keyed into the other room not knowing they're the same room!
They kept coming back on the hour preventing me from getting any work done and thus negating the "win" of a late check out. I finally gave up and left the hotel at noon to go to a coffee shop down the street to get some work done.
September 6, 2013
Rated 4 out of 5 by Jacobdd Water turned off
I have stayed at this hotel in the past and generally, I have an excellent experience. Because the water was shut off from 11pm to 6am (which was then extended because of additional problems), I received "amenities" -- two bottles of water and an apple.
Seems to me a few additional points would have been a better offer.
Also ordered salad via room services. Not great. Thank you.
November 26, 2013
Rated 3 out of 5 by Carlos01 A tired hotel in need of renovation
The main issue I had was with the elevators. Slow, only four, and on Friday night, only one elevator was working. There were long lines waiting in the lobby for the elevator, so people went to the lower lobby to get on the one elevator. When it got to the lobby it was full. The doors to the stairs were locked. Finally, a front desk person took four of us through the back of the hotel to a service elevator. No staff member was at the elevators to help with the problem. It seemed that the staff--though polite--was overwhelmed by the number of guests. That is a management problem.
July 21, 2012
Rated 5 out of 5 by Debra Cool Calm and Hip
Spent the week-end there to attend a memorial service close by, Room service was fast and was excellent, Adolpho served us champagne,loved having Starbucks coffee available in the room, and the breakfast at the hotel was everything anyone might want. It's terrific that they serve complimentary breakfast till 3 PM! You can sleep late, chill out and then grab a bite. All food was served on beautiful Villeroy and Bosh white china, very contemporary, coffee servers were beautifully designed, and service was excellent. White linens in bedrooms, great location, will return again.
May 13, 2013
Rated 5 out of 5 by LuckyAP Great Location.. Very Nice People
We had a Great Stay.. the People and Location were Wonderful.. there was an odd smell in the elevator to the parking garage that was OVERLY Perfumed.. gave my girls a headache smelling it .. but all in all.. A Very Nice Place !!
December 2, 2013
Rated 3 out of 5 by glennmnc elegant, not glamorous
Like other Westin hotels I have visited, this Westin offers 5* room comfort, but lacks the amenities of other hotel lines that offer similar room quality. Minimalist lobby, limited dining options ($$$$ Palm or $ Starbucks kiosk), nice looking fitness center with limited access (could not get in Sunday at 0530 for a workout before work meetings). For a hectic weekend of work meetings outside the hotel, other than a 5* comfortable room, it did not serve my minimal needs of 24 hour fitness access and a mid-range resturaunt for dinner.
October 7, 2013
Rated 1 out of 5 by Jared3268 Wouldn't reccomend
First went to my room had a dirty towel on the bathroom floor. Dirty toilet seat. Sheets had dirty marks on them. Went downstairs to see if we could switch rooms in which they did. That night called to see if we could get some silverware.. Called three times asking and finally an hour and a half later 12:45 at night they decided they would. I go to Denver a lot and have never stayed in a place lik
November 19, 2013