Rated 4 out of 5 by visitingdenver Great place, except for breakfast buffet
Everything about this hotel was great but on our last morning we went to the breakfast buffet about 10 minutes after it opened. They had a great hot food selection, with very nice food warmers, and a cooktop to serve from but unfortunately ALL of the hot food (hash browns, eggs, bacon, sausage) was cold, or possibly room temperature--not even warm. The service from the wait staff was good, the buffet warmers were full of great looking food, but it's pretty difficult to choke down cold food at breakfast. The A/C in our room barely kept the room cool enough but it was a record-breaking heat day so that's probably why. THe hallways and common areas were really well air-conditioned though.
July 21, 2014
Rated 2 out of 5 by MarkTexNYC Not worth the price
Service and check in and all that (the people) were fine. No issues here.
- Rates are seriously way too high for what you get
- This is a true-to-form convention/conference property -- so if you're not attending a convention/conference you may become easily irritated
- Great views from the high floors
- Hotel is starting to show its age and is bad need of a renovation
- Bathroom is yucky and outdated
March 5, 2012
Rated 1 out of 5 by Jared3268 Wouldn't reccomend
First went to my room had a dirty towel on the bathroom floor. Dirty toilet seat. Sheets had dirty marks on them. Went downstairs to see if we could switch rooms in which they did. That night called to see if we could get some silverware.. Called three times asking and finally an hour and a half later 12:45 at night they decided they would. I go to Denver a lot and have never stayed in a place lik
November 19, 2013
Rated 3 out of 5 by Yuko808 An average stay
I stayed for 3 nights and overall my stay was average. My room was right above the pool and I heard voices until 11pm. The shower water temp was either hot hot or cold cold. The room was very clean. On my last night there was a false fire alarm at 0230 and it was LOUD. It definitely was a mishap and a misstep for the hotel.
August 19, 2014
Rated 5 out of 5 by Lynn28 Amazing location and great rooms
The hotel was conveniently located in the heart of downtown. Close enough to walk everywhere in the city. the room was spectacular! Spacious bathroom and the view was wonderful. Only let down was the mini-fridge was stocked with drinks... there fore no way to actually use said fridge. other than that.. amazing experience provided by the Westin
August 17, 2014
Rated 1 out of 5 by justkus This hotel let me down
Rooms were not what I expected for the price, and no free wi-fi? You have to be kidding me.
November 13, 2011
Rated 3 out of 5 by SFjaunter Friendly people, but some lapses
It took three calls to get my packages delivered to my room. Despite calling the prior weekend to ensure they had my platinum number, I had to give it again when there, and was given a room next to the elevator, which was particularly noisy. That said, everyone was super friendly and shined my salt/snow stained shoes at a moment's notice.
January 16, 2012
Rated 2 out of 5 by LegitReviewer Not worthy of the Westin name
1) Hot tub dirty and was not hot in January!
2) No lounge for Platinum guests
3) Needed 2 engineers in room to try and fix heat/AC problems
4) Gym is small. I paid and went to the gym literally across the street...$15 per day and fantastic (if you need to punish yourself while on business or vacation).
5) Had me as Gold status even though I'm Platinum. These things happen, but of course no room upgrade this time.
6) All floors with rooms are rundown...scuff marks on doors, paint chips, etc. Even the elevators need cleaning.
7) I wrote to the hotel twice before my stay wondering if breakfast was included; no response.
8) I went to write a review on one of the comment cards in my room upon checking out...the pen in my room was broken!
That said, the location is great, but you can do much better at other hotels in Denver.
I'm loyal to Westin and Starwood hotels, but this location needs some major improvements before I'd consider staying again.
January 31, 2012
Rated 1 out of 5 by Westerndude Not what I expected - disappointed
I'm not sure what the deal was, but this was an exceptionally poor visit. I've stayed in other Westins around the country, and this was a bit shocking. The HVAC unit in the room rattled when in operation, to a degree that I just shut it off. On my first night, I had two different occasions of people try to enter my room during the middle of the night, once at about 11:30pm and again at 1:30am. On the second day, the room key system was changed, which made my previous room key inactive. Not a big deal, but would have been nice to know before hand. A fellow traveler was offered a free drink/coffee for the trouble by the front desk, where I wasn't offered anything. Further, the new keys did not work on any of the common door locks such as the fitness center. Lastly, the HVAC unit in the meeting room we used for our board meeting on the 19th floor failed both days and the room was very warm. Given the reputation Westin comes with, this was definitely a disappointment.
Management would be wise to have a mechanical review of the building, ensure customers are treated fairly, and safety within the hotel is assured.
April 22, 2014
Rated 3 out of 5 by Picacho Needs better management
Worst stay ever at a Westin (over many years). Sterile environs. Uncomfortable restaurant (large banqueting tables at breakfast - tho with helpful if embarrassed staff) and a poorly-explained no-linen-change "green policy" that fails to replace room coffee (despite request). Needs better management.
September 2, 2012
Rated 1 out of 5 by Kathy1022 Awful Staff/service
All three room reservations were incorrect - even though I called multiple times to review and confirm. Was only given breakfast coupons as compensation. Staff was
incompetent and uncooperative. I would never stay at this hotel again nor would I recommend it to anyone for business or pleasure.
October 29, 2013
Rated 5 out of 5 by MickyD Great Location and Great Hotel
I was in town for the football game and arrived early Saturday morning. Not only did they accomodate me with a room, recognizing my status, they upgraded me as well to a fantastic room. Not much interaction was needed with the staff after that. This hotel exceeded my expectations tremendously.
September 13, 2012
Rated 3 out of 5 by BigDog67 Disappointing
We picked this hotel because it advertised an indoor/outdoor combo pool. Naturally it was being renovated... no mention on the website of that. Staff member at breakfast was positively rude, and lack of club level was disappointing. On the plus side, concierge and parking staff were helpful.
April 15, 2013
Rated 2 out of 5 by J2012 Nice hotel but lacking customer service
The hotel itself and the rooms are very nice and wonderful location in downtown Denver. However, I was disappointed in multiple aspects of their customer service. When I checked in I told them I needed to add my SPG rewards number to the stay since my office had booked the room for me. I was asked for my number and gave it to them to have since learned it was never added and I have no points from my stay. Once in the room, I paid for Internet to get some work done and found out the Internet was down and had to call twice to get the charge refunded. On the last day of my stay I woke up to see that when they removed the dirty towels the day before they did not replace them so I had the pleasure of showering without any towels at 5:30am. Also, they do not replace the lotion or shampoo if you use it all so make sure not to forget anything!
None of these things were catastrophic but it's not what I expect when I stay in a hotel. It's the hospitality industry and better customer service is expected.
February 5, 2012
Rated 2 out of 5 by Amanda16 Never Again
The bed was like laying on the floor. It was hard and the pillows had no firmness to them. The elevators could be heard all night. At first we thought it was extemely windy but then figured out it was the elevators. We actually left early so we could go somewhere else to get some sleep.
May 6, 2013
Rated 1 out of 5 by tgcc stay away
bad experience; had to walk through groups of homeless people just to get into the hotel; homeless people were in the ll level;escalator not working the whole weekend; one elevator not working properly; awful toilet layout--it was installed up against the side wall -- how ridiculous
September 30, 2013
Rated 4 out of 5 by VM27 Comfortable Stay
I was happy to find a big, comfortable, well appointed room in a great location. It also had the benefit of good hotel gym (not great, but well above). The staff was lovely and helpful, the room was quiet and bigger than expected, I slept like a baby. The only thing that kept this from being a 5 star review were the lack of/quality of amenities in the bathroom (as a female traveler, this matters!) and the expensive WiFi. For a business hotel, the WiFi expense was a real problem. But I would stay again as long as I did not have to do a lot of business (hence need WiFi) in the room. And with my own shampoo, qtips and a bath cap...!
June 3, 2014
Rated 2 out of 5 by Gms1064 Rooms are tired and not maintained
While friendly and courteous, my room was not acceptable. The ceiling in the bath was peeling and rusted from water damage long ago. Walls in bath had stains and couldn't help wondering what they were from.. Yuck. Art was clearly changed in the room and there were holes in the walls. Baseboards were filthy and scuffed just a reminder that the room was not well maintained. Hotel gym was unacceptable. Very little equipment, old and uninspiring. Roof deck had some random furniture but hardly a place you would want to hang out at, especially since the deck adjacent was filled with college kids playing corn hole with cases of beer, etc. Like you would see in a fraternity.
June 23, 2014
Rated 2 out of 5 by Mike11 staff was apathetic
room did not have shampoo. My first day, nobody came to clean my room. I told the girl that nobody cleaned my room and she said sorry we will be sure to get it tomorrow. The whole experience left me with an apathetic taste in my mouth.
May 2, 2013
Rated 1 out of 5 by vic123 Never Again @ The Westin
Simply put the worst Hotel in my 16 years of traveling. The room wasn't ready we requested early check in .. 4:30pm. We had to just take a room. A/C couldn't get below 70. A number of other things .. but i'm done with the Westin
September 30, 2013
Rated 3 out of 5 by Wigs Great Hotel, but accounting is not good
My overall stay was nice. The only issue I had was with the accounting. My company paid for my room, I gave my personal banking card for incidentals. The incidentals were to be only $50, I found out later the hotel took out over $500. When I asked the staff, I was told I had a car in valet and that's were the charges came from. Did I mention, I flew in Denver and took the shuttle to the hotel! They not only charged my card, but they charged one company card for 8 days and the other company card on file for 3 of the 8 days paid for with the first card. If you can get the accounting to charge you only once for the room, You will enjoy the stay.
March 4, 2014
Rated 3 out of 5 by Jackie28 WiFi disaster
In-room WiFi signal was weak to non-existent despite five (5) calls to front desk and technical support. Everyone was polite and apologetic and no one could fix the problem. Completely unacceptable at this price point.
June 6, 2013
Rated 5 out of 5 by yiggiddy This hotel is consistently solid
Compared to the Sheraton, I enjoyed the smooth service and easy check-in. I would definitely stay here again.
August 18, 2014
Rated 1 out of 5 by Jim27 Hotel needs updates
Carpet in conference room needs replacing, room was not up to date. Toilet ran all night, pillows all way too soft and room cirlculation was poor.
March 21, 2013
Rated 4 out of 5 by DBAD Coffee maker
I appreciated the room and location. Only one complaint, the coffee maker did not work! Or, I could not get it to work.
May 29, 2012
Rated 4 out of 5 by Clay Great for business
Good location and very business friendly hotel. Good food in the hotel (The Palm) and nearby.
Good B2B team too.
October 24, 2011
Rated 2 out of 5 by CCH58 Disappointing stay
This hotel stay was far below Westin standards. We had VERY poor air conditioning, if any, in our room. The cordless landline in our room did not work. Our bathroom door would wake the dead. One night, we returned to our room after a very long day and our room had not been serviced. We had no towels, shampoo, coffee or cups for the next morning and again, hardly any air conditioning! A man came up to our room that night and informed us,'that just the way it is..'
August 5, 2014
Rated 4 out of 5 by Este80 Renovations
The Hotel is going through renovations and understandably so. You could hear the jackhammers going from 9am - 6pm when they were supposed to stop. The pool, spa, and fitness center were part of the renovations and were closed. The hotel did offer passes to the Athletic Club around the corner.
The restaurant food was great. The business lunch included an app, main course, and dessert for about $20. Starbucks in the main lobby was a hit, but they also close early.
Location was perfect. Only one block away from Mall St where all the shops and restaurants are located. The hotel was also in the heart of the businesses I needed to visit for my trip.
January 11, 2013
Rated 4 out of 5 by robin5 very nice, but...
A very nice place to stay with a good location. The staff was always helpful and friendly. The room was comfortable. The bathroom was spacious. But, we weren't happy with the room refrigerator which was stocked with expensive items and was unavailable for use by a guest. We felt this was an unfriendly policy by the hotel.
August 11, 2014
Rated 3 out of 5 by 42chuck Poor Room Service
Wanted to order room service, menu is only on the TV. TV didn't work. Room service delivered menu, engineer fixed TV. Now have menu, ordered pizza off the menu but pizza not available. Ordered cheesecake off the menu, but cheesecake not available.
August 12, 2014