Rated 4 out of 5 by kevinsmom A Little Tired
Our room (1426) was a deluxe room. I had done an online upgrade request for a mountain view room but we did not get that. We were attending a conference, so we got that rate but just a view of another building. There are a lot of amenities such as ample hangers, tea, robe, etc. the hotel is looking a little tired . The doors and woodwork were distressed as we're some other areas like the bathroom. The beds are very nice and the staff was nice. It's very convenient to the 16th St Mall and restaurants.
June 8, 2013
Rated 1 out of 5 by JElway Avoid this hotel, worst Westin in the USA.
Worst Westin ever, this property should not be a westin, bad service, bad food, staff unhappy, noise all day, staff not qualify and not properly trained. Dirty rooms and elevators, worst cafeteria and food. Other than the location of this property it`s a big mistake to stay here. NEVER planning on coming back to this hotel property. Pool, spa, fitness center, everything was closed, not even a manager active in the hotel.... it just makes me angre to pay 400+tax per nigh for this 2star hotel.......
January 4, 2013
Rated 2 out of 5 by fogoonfloor sub par for a starwood
Spent one night... a good location, good staff and the palm are the only good... For a "newly renovated" hotel room, the toilet was not included in this renovation.. Apparently fogo de chao was a bad idea... The plumber was in our room till 11pm with a roto snake to break up the old clog....I told that to the front desk gal and she just said "oh sorry, have a nice day". No compensation was even attempted, not even free valet parking for having a toilet overflowing fogo on to the bathroom floor.
March 10, 2013
Rated 3 out of 5 by Wigs Great Hotel, but accounting is not good
My overall stay was nice. The only issue I had was with the accounting. My company paid for my room, I gave my personal banking card for incidentals. The incidentals were to be only $50, I found out later the hotel took out over $500. When I asked the staff, I was told I had a car in valet and that's were the charges came from. Did I mention, I flew in Denver and took the shuttle to the hotel! They not only charged my card, but they charged one company card for 8 days and the other company card on file for 3 of the 8 days paid for with the first card. If you can get the accounting to charge you only once for the room, You will enjoy the stay.
March 4, 2014
Rated 5 out of 5 by DLH1 tough exit
Our experience was excellent until we tried to exit the parking garage. The concierge told us to "just use room key to exit". The room key packet asked us to leave key in room. Following the concierge's advice we slid the key and nothing would happen. We rang the help bell and had a very difficult conversation since the exit area is under a huge exhaust fan making it almost impossible to hear. After the 2nd try he confirmed our stay and allowed us to exit. Uncool finish.
August 12, 2013
Rated 2 out of 5 by eeker disappointed
Patio door would not open, outside on patio I could see drill bits, screws, and lots of trash, half the cushions were missing. Inside, the bar fridge juice was not only expired but there was a half drank orange juice in the fridge-nasty! The display on the alarm clock was burnt out. The cover that holds the batteries in the remote was broken so they kept falling out. I dont know if there is anything you could do to convince me to try to stay in one of your rooms again.
January 18, 2012
Rated 1 out of 5 by FrequentTravlr Atrocious Experience
I stayed here with a client the night before important meetings. The Wifi in my room was spotty and slow, and the A/C was noisy. But I was the luck one. My client had a Murphy bed in his "deluxe" category room. Having learned of this from him during dinner, I brought it to the attention of the front desk upon our return to the hotel. The apology offered was that the Murphy bed had not been pulled down, not that a "deluxe" room in a five-star hotel had a Murphy bed in the first place. When I asked about that I was told, the room is a "legal bedroom" and is assigned "first-come/first-served". The person at the front desk, who identified herself as the guest relations manager, front office manager and Manager on Duty all rolled into one, refused to change my client's room. Poor attitude, poor service, poor response to a client problem.
August 2, 2012
Rated 3 out of 5 by Amber176 drawbacks
The $6.95 per 15 minute charge to use the computers for even Microsoft Word was excessive. Computer usage (without internet use) should not be charged for. I ended up spending well over $100 in the business office just to use microsoft word and possibly 5 whole minutes of internet. The charges seem excessive and inappropriate for such a hotel as Westin.
In addition, there were times no food options were available at the hotel.
December 3, 2013
Rated 1 out of 5 by qb6445 Westin Denver Downtown
I left the front desk with a list of 5 things to fix in my room when I checked out. I was here on biz and will never return. And it wasn't me being picky. A coworker had to change rooms due to poor quality and lack of working things in the room. Big disappointment for a Westin and I am a Westin regular.
October 24, 2011
Rated 1 out of 5 by Jared3268 Wouldn't reccomend
First went to my room had a dirty towel on the bathroom floor. Dirty toilet seat. Sheets had dirty marks on them. Went downstairs to see if we could switch rooms in which they did. That night called to see if we could get some silverware.. Called three times asking and finally an hour and a half later 12:45 at night they decided they would. I go to Denver a lot and have never stayed in a place lik
November 19, 2013
Rated 2 out of 5 by MarkTexNYC Not worth the price
Service and check in and all that (the people) were fine. No issues here.
- Rates are seriously way too high for what you get
- This is a true-to-form convention/conference property -- so if you're not attending a convention/conference you may become easily irritated
- Great views from the high floors
- Hotel is starting to show its age and is bad need of a renovation
- Bathroom is yucky and outdated
March 5, 2012
Rated 3 out of 5 by bull0616 A Night Away
My husband and I stayed here for a night away. The hotel location is great and easily accessible to 16th Street Mall. The room was not as clean as I would expect from a Westin. But overall it was a nice night away!
May 6, 2014
Rated 1 out of 5 by justkus This hotel let me down
Rooms were not what I expected for the price, and no free wi-fi? You have to be kidding me.
November 13, 2011
Rated 3 out of 5 by SFjaunter Friendly people, but some lapses
It took three calls to get my packages delivered to my room. Despite calling the prior weekend to ensure they had my platinum number, I had to give it again when there, and was given a room next to the elevator, which was particularly noisy. That said, everyone was super friendly and shined my salt/snow stained shoes at a moment's notice.
January 16, 2012
Rated 2 out of 5 by LegitReviewer Not worthy of the Westin name
1) Hot tub dirty and was not hot in January!
2) No lounge for Platinum guests
3) Needed 2 engineers in room to try and fix heat/AC problems
4) Gym is small. I paid and went to the gym literally across the street...$15 per day and fantastic (if you need to punish yourself while on business or vacation).
5) Had me as Gold status even though I'm Platinum. These things happen, but of course no room upgrade this time.
6) All floors with rooms are rundown...scuff marks on doors, paint chips, etc. Even the elevators need cleaning.
7) I wrote to the hotel twice before my stay wondering if breakfast was included; no response.
8) I went to write a review on one of the comment cards in my room upon checking out...the pen in my room was broken!
That said, the location is great, but you can do much better at other hotels in Denver.
I'm loyal to Westin and Starwood hotels, but this location needs some major improvements before I'd consider staying again.
January 31, 2012
Rated 1 out of 5 by Kathy1022 Awful Staff/service
All three room reservations were incorrect - even though I called multiple times to review and confirm. Was only given breakfast coupons as compensation. Staff was
incompetent and uncooperative. I would never stay at this hotel again nor would I recommend it to anyone for business or pleasure.
October 29, 2013
Rated 3 out of 5 by Picacho Needs better management
Worst stay ever at a Westin (over many years). Sterile environs. Uncomfortable restaurant (large banqueting tables at breakfast - tho with helpful if embarrassed staff) and a poorly-explained no-linen-change "green policy" that fails to replace room coffee (despite request). Needs better management.
September 2, 2012
Rated 1 out of 5 by tgcc stay away
bad experience; had to walk through groups of homeless people just to get into the hotel; homeless people were in the ll level;escalator not working the whole weekend; one elevator not working properly; awful toilet layout--it was installed up against the side wall -- how ridiculous
September 30, 2013
Rated 5 out of 5 by MickyD Great Location and Great Hotel
I was in town for the football game and arrived early Saturday morning. Not only did they accomodate me with a room, recognizing my status, they upgraded me as well to a fantastic room. Not much interaction was needed with the staff after that. This hotel exceeded my expectations tremendously.
September 13, 2012
Rated 3 out of 5 by BigDog67 Disappointing
We picked this hotel because it advertised an indoor/outdoor combo pool. Naturally it was being renovated... no mention on the website of that. Staff member at breakfast was positively rude, and lack of club level was disappointing. On the plus side, concierge and parking staff were helpful.
April 15, 2013
Rated 2 out of 5 by J2012 Nice hotel but lacking customer service
The hotel itself and the rooms are very nice and wonderful location in downtown Denver. However, I was disappointed in multiple aspects of their customer service. When I checked in I told them I needed to add my SPG rewards number to the stay since my office had booked the room for me. I was asked for my number and gave it to them to have since learned it was never added and I have no points from my stay. Once in the room, I paid for Internet to get some work done and found out the Internet was down and had to call twice to get the charge refunded. On the last day of my stay I woke up to see that when they removed the dirty towels the day before they did not replace them so I had the pleasure of showering without any towels at 5:30am. Also, they do not replace the lotion or shampoo if you use it all so make sure not to forget anything!
None of these things were catastrophic but it's not what I expect when I stay in a hotel. It's the hospitality industry and better customer service is expected.
February 5, 2012
Rated 2 out of 5 by Amanda16 Never Again
The bed was like laying on the floor. It was hard and the pillows had no firmness to them. The elevators could be heard all night. At first we thought it was extemely windy but then figured out it was the elevators. We actually left early so we could go somewhere else to get some sleep.
May 6, 2013
Rated 1 out of 5 by vic123 Never Again @ The Westin
Simply put the worst Hotel in my 16 years of traveling. The room wasn't ready we requested early check in .. 4:30pm. We had to just take a room. A/C couldn't get below 70. A number of other things .. but i'm done with the Westin
September 30, 2013
Rated 2 out of 5 by Mike11 staff was apathetic
room did not have shampoo. My first day, nobody came to clean my room. I told the girl that nobody cleaned my room and she said sorry we will be sure to get it tomorrow. The whole experience left me with an apathetic taste in my mouth.
May 2, 2013
Rated 3 out of 5 by Jackie28 WiFi disaster
In-room WiFi signal was weak to non-existent despite five (5) calls to front desk and technical support. Everyone was polite and apologetic and no one could fix the problem. Completely unacceptable at this price point.
June 6, 2013
Rated 1 out of 5 by Jim27 Hotel needs updates
Carpet in conference room needs replacing, room was not up to date. Toilet ran all night, pillows all way too soft and room cirlculation was poor.
March 21, 2013
Rated 3 out of 5 by DisappointedTrish Not worth the money. Old hotel, only cosmetically updated.
The hotel is conveniently located. The breakfast buffet was expensive but delicious. My bathroom had hair on the toilet and bathtub upon arrival. They couldn't provide me with a lower room (needed for medical condition) because they were switching keys in the lower rooms. There was not a hot tub, which was disappointing. I could not find a book with descriptions of the hotel amenities- come to find out two days into my stay- it's on the tv of all places. The whole hotel smelled of marijuana because of the upcoming Colorado 4/20 holiday. I was also disappointed in the bar. Nothing on draft, nothing fancy for the amount of money you pay for a room. Our window in our second room was very hard to close because it seems like an old window. If you stay on the 4th floor don't even bother opening the window. The air conditioning is so loud right there.
April 22, 2014
Rated 4 out of 5 by DBAD Coffee maker
I appreciated the room and location. Only one complaint, the coffee maker did not work! Or, I could not get it to work.
May 29, 2012
Rated 4 out of 5 by Clay Great for business
Good location and very business friendly hotel. Good food in the hotel (The Palm) and nearby.
Good B2B team too.
October 24, 2011
Rated 2 out of 5 by dbcooper86 Loud staff at night
Hotel staff need to realize that people usually stay at hotels to get a good night's sleep.
We were right next to an employee access elevator and they were slamming carts or something against the wall which jarred the headboard of our bed.
We mentioned it to the front desk and asked them to tell the employees to keep it down. The third night they did a little bit.
We were in town for an extremely important business meeting/venture and were basically exhausted the whole trip.
April 18, 2014