Rated 5 out of 5 by Ritaa Very Pleased
I was very pleased with the hotel, which was clean, quiet, modern, and lovely. The bed was very comfortable and the linens were top quality. The bathroom was spacious and well-appointed.
I didn't think WiFi in the room should be billed separately. I would rather have the room cost $10 more than to bill daily for it. To be fair, there IS free WiFi in the lobby, but it needs to be included in the room.
I was happy to see there was a "green" option offered, which allowed you to opt out of Housekeeping changing the linens in exchange for a $5 gift card (used in the hotel) or 500 Starwood points. But I think that even without new linens, Housekeeping should stop in to replenish the coffee.
July 16, 2013
Rated 5 out of 5 by stoncrop Quick response to all my needs.
Everyone at this hotel focused on taking care of anything I needed from the doorman, to front desk, to service express to maintenance. As a Starwood regular I've come to expect great service and the Westin Georgetown was an excellent example of this. I stayed a week and had two issues in my room, I called service express to get someone to the room to take care of it. They were so fast on the response that my wife asked me if they had been standing outside our door. This happened both times. The doorman was always right there when we left or returned and offered directions on places to go etc.with a smile on his face no matter how cold it was. If I travel to Washington again, I will definitely stay here.
April 1, 2013
Rated 1 out of 5 by JPJS Very poor accomodations for a Westin
I stay in Westins in other areas frequently and I was shocked at the poor accomodations provided at the Georgetown Westin. I stay for two nights. Before 7:00am every morning construction noises began. There was a leak in my room coming from the bathroom that caused a large wet not damp spot in the carpeting. This was reported upon arrival and never fixed during my stay. I waited over 25 minutes one morning for a cab. There was really no restaurant and a make shift bar in the the Lobby. In the room there was a large office chair that was hard to get past due to the crampted space.
July 27, 2012
Rated 2 out of 5 by Nikko884 Housekeeping Needs Improvement
Upon check-in. after a long West Coast flight I was not pleased to find hair in both the bathtub and on the bathroom floor. In addition, the room temperature was stuck at 76 degrees and despite requesting engineering assistance in the morning at 10, we were dismayed that staff had not followed through forcing a need for a second request when we returned to the hotel at 8 pm in the evening.
Disappointed with this stay as was not up to Westin standards.
April 2, 2014
Rated 4 out of 5 by wigstheome Nicely Dedpendable
Checked in on a Sunday evening for an overnight stay. Check in was quick and simple. Platinum status was acknowledged but no upgrade was offered (I have never been upgraded at this hotel on over a dozen plus stays); no big deal. Was given a very comfortable room on the 8th floor. Everything was clean and in good working order. Check out was equally simple and quick. Nice West End location with plenty of amenities within walking distance.
February 20, 2014
Rated 2 out of 5 by Aaodao Unprepared and uncaring
As an elite member I expect and deserve some attention to detail, even if it is reviewing my folio preferences to accommodate my needs. This hotel failed miserably on this function
Furthermore, the room has not been aired nor refreshed, and the bodly odor was very bad. Asked for housekeeping to attend to this issue while I went to dinner and it was never done. For the money this hotel costs, we should get better service even if we are not Starwoods members. In any case, I will not return to this hotel
November 5, 2013
Rated 1 out of 5 by pita2 The hotel me our expectations.
a pleasant stay. a very professional staff that answered all our needs. JEFFREY GAVE GREAT RECOMMENDATIONS ON PLACES TO SEE AND WHERE TO DINE. will stay in a Westin on next vacation.
June 3, 2014
Rated 5 out of 5 by happytravels Exceeded Expectations
We stayed in this hotel during our week of exploring Washington DC. We found it very convenient to use the Metro to see all the sights and at the same time it was in a very comfortable, attractive residential area. Everyone we dealt with at the hotel was amazingly friendly and helpful The staff is clearly very well trained which is a tribute to the management. Our room was excellent in all ways. We ate breakfast in the hotel restaurant -The Caucus- and also enjoyed dinners there. We were not eager to go looking for a restaurant after a full day and we were very pleased with the food and service at Caucus. We also found our favorite beer on tap in the lounge which was an extra treat.
We highly recommend this hotel for a trip to DC. Altho out of DC proper it is very convenient to transportation with very little walking. The staff made it feel like our home away from home.
May 28, 2014
Rated 5 out of 5 by Tbone Great experience
After a long day at work and a bumpy train ride from Philly, it was refreshing to arrive to the Westin Georgetown. The front desk rep was friendly and efficient - seemed as though he was expecting me - treated me like a king. Additionally, I had a small issue with my room, and again the same front desk rep quickly resolved the issue. He expemplifies what service is all about.
Beyond that, the hotel is excellent shape, its a great location and the amenities are stepped up. I'll be back.
January 19, 2012
Rated 5 out of 5 by john612 Hospitality- top notch
The staff was very friendly and helpful. Good clean environment, good location.
June 3, 2014
Rated 1 out of 5 by DisappointedFeb2012 Worst Hotel Experience
I have traveled extensively for years. This was the worst hotel experience I have ever had.The people in the room next to me were extremely loud. I was awake for almost two hours in the middle of the night. I talked to the front desk many times. Security never once knocked on their door to tell them to be quiet. I could hear every word and sound. Every single one. I finally asked to move to another room.
To top it off, the General Manager then emailed me asking if left feeling refreshed and delighted.
I will not stay at this hotel again. I have had two other poor experiences at this hotel. One related to loud children late at night in the pool. Another related to bathroom that had not been cleaned prior to my checkin.
February 18, 2012
Rated 5 out of 5 by fatherof5 Great Hotel, Great City, Great STAY!
Our family was in town for a campus tour of GWU and an interview for my 17 yr old daughter who really wants to go to school there so we chose the Westin for many reasons. First of all, Westin has always exceeds our expectations and this one lived up to it as well. Beautiful lobby, spacious room, super-friendly staff. Secondly, the location is perfect as it is close to all but still tucked away in a quiet area near great shopping on M St NW. I emailed the hotel and K.L. and C.C.called me on the phone to address my request and went out of his way to ensure that we were treated well. SPG should be very happy that they have such fantastic employees representing them. We were welcomed with a delicious treat and the entire family enjoyed our 2 night stay. Hopefully she will attend college at GWU and we will be back at the Westin for the 4 years and beyond.
August 25, 2013
Rated 5 out of 5 by JLMinDallas Cozy and Great Location
I had a great 2 night stay while visiting one of my kids this past weekend. The hotel is very comfortable and is in a great location, with easy access to Foggy Bottom metro, or taxis readily available. The only issues I have are that the TV uses satellite which limits your channels during rainstorms, and that Starwood continues to try and charge for WiFi. The front desk were happy to waive the charge, but still bad policy.
July 2, 2013
Rated 5 out of 5 by GKF27 Staff commendation
I attended a conference last week and forgot to make a room reservation until last minute. Angie was tremendously helpful in assisting me with this process and went out of her way to ensure that my conference was not a disaster. When I met her at check-in she was extremely modest and professed she was simply doing her job. Her professionalism and courtesy were admirable and should be an example for her colleagues.
December 12, 2011
Rated 5 out of 5 by climbingman Exceeds expectations
We had a company holiday party at the hotel, and stayed overnight. Everything this hotel does exceeds normal expectations. From having a true wood burning fireplace and hearth in our holiday party to the great and newly renovated room, I highly recommend this property. Catering is exceptional, and the staff go out of their way to welcome you and make you feel appreciated.
December 16, 2013
Rated 5 out of 5 by HeyBuddy Great Hotel
We had 4 adults staying in the room and it was large enough for all of us. The beds were very comfortable and the bathroom was very nice. The concierge helped us with restaurants on 2 nights and recommended a great Italian restaurant, Rialto, and a great hamburger restaurant. We will definitely stay here again if we come back to Washington, D.C.
October 7, 2013
Rated 4 out of 5 by Catty Unbeatable location!
I don't know if there's a better location than this hotel where it's really close to EVERYTHING. It is not in Georgetown but it's within 10-15 minutes of walking distance. These other locations are also within 15-20 mins walking: Dupont Circle, Lincoln memorial, west of White House, and Founding Farmers (one of the most popular restaurants in DC).
August 21, 2013
Rated 4 out of 5 by Dazel JUST OK
Rooms are your avg. Westin rooms. Parking is a headache. I suggest if your there on the weekend park on the street Vs $40 for valet and $35 for self park. The valet gave me the wrong keys 2 times. No late night eats in that area after 11pm. Very limited late night menu. My complaints are not the end of the world type but it was a problem
October 9, 2012
Rated 5 out of 5 by SweetP Awesome night!!
I was only staying over for 1 night for a wedding. The conference room for the wedding was beautiful and the promenade where the reception was held was perfect! When I arrived James at the desk was so pleasant and made me feel like a queen. The room was fabulous and I slept like a baby. I would definitely stay again and tell a friend.
November 20, 2012
Rated 5 out of 5 by Robin Great Hotel
We stayed for the USTA Advocacy Days on Capitol Hill. I really appreciated the friendly, helpful, professional attitudes from ALL staff.
Our room was very clean and I LOVED the 'green' aspect--needing your room card to activate the AC/heat.
The food they provided our conference was spot on. Tasteful, fresh, and filled with variety.
May 10, 2013
Rated 5 out of 5 by SoFunny Overview of Stay
The room was very clean but it was hard to regulate the temperature. One min it was too cold and then too hot. I would recommend equiping the room with a refrigerator. Many hotels allow you to use the cold bar to store your items but this one did not allow for that. I also recommend that Wifi be included as a standard feature.
February 11, 2013
Rated 5 out of 5 by ErikandHeather Presidential Treatment
We were in DC for a wedding in the peak of summer. It can get quite warm. Fortunately they keep the lobby so cool here that every time we returned it felt like an escape from the heat. The rooms are very spacious especially the bathroom. This is a great part of town. We enjoyed our stay and look forward to the next one.
August 6, 2013
Rated 5 out of 5 by WGTguest Great staff consistently exceeding expectations
Staff is warm, welcoming, and professional. Doormen are particularly great, always recognizing my work colleagues upon arrival.
Rooms are a good size and good for working.
Gym facility is comfortable, and hotel is in a good location. Food options in the hotel are great.
December 2, 2013
Rated 5 out of 5 by Work2Play Great Hotel. Great Location
Very clean and extremely comfortable hotel. Staff was very polite and very helpful. Within walking distance of so much! When walking back from an evening out, the doorman opened the door and asked if we enjoyed our evening. Felt like royalty. You will not regret a stay here.
March 6, 2012
Rated 5 out of 5 by naervin Very clean with great bedding
I must express how clean this hotel is. Our room was amazing with pressed linens and fluffy comforters. There was NO smell in our room; there was just clean fresh air everywhere. The bathroom was huge and bright, and I will certainly make this my DC hotel going forward.
February 29, 2012
Rated 2 out of 5 by JoeyG This hotel is lacking
Room was expensive relative to value received. Stayed in rm 306 and water faucet leaked - definitely in need of repair. Also dirty carpet. Spacious room and comfy bed but dated furniture (e.g. wardrobe) and bathroom finishes. Good location and friendly staff.
May 9, 2013
Rated 5 out of 5 by HMSminnetonka Westin Georgetown
We love this hotel. Just a few comments.
The restaurant ( coffee shop ) could stand a revised menu for breakfast with a few more selections. The staff is great and very welcoming. We had a lovely room and enjoyed our stay.
October 22, 2013
Rated 5 out of 5 by amy9 Wonderful Staff and Great Location
My three day stay was on starwood points and was perfect. The room was lovely and spacious. I especially appreciated the friendly doorman who greeted me on my arrival and remembered my name for the next three days!
April 2, 2013
Rated 2 out of 5 by RPGMidwest Housekeeping needs help
Changed rooms 2X. First room had an unbearable stench of body odor and second room had some sort of liquid all over the carpet.
Staff moved me, but kind of nuts to have to move 2X when paying $300 a night.
June 18, 2012
Rated 5 out of 5 by Supan Outstanding Staff
We've stayed at this property a few times and each visit I have been extremely impressed with the staff and their hospitality. Exceptional. It's the primary reason we return each time.
March 4, 2012