Rated 4 out of 5 by LukeSkywalker Staff
Wanted to give Bianca Brewer a 'well done"at the front desk. Delightful gal and took great care of our crew...
September 20, 2015
Rated 5 out of 5 by Engaged5611 Amazing stay!
Our excellent experience started with check in with Cyndi, she was polite and very helpful. Once my husband and I arrived at our room we realized the AC was not working. We notified maintenance and they said they'd be right up.
Instead of waiting, we went out for the night and received a phone call from the front desk that they wanted to switch our room. They moved us to a suite because they found out we were celebrating and due to the issue with the AC in our previous room. Our new room was amazing! Chocolates and balloons were left for us along with the AC cranking.
We dined at Il Mulino 3 times during our stay. The bartenders; Kristen, Justine and Lexus were fantastic. On our last night we dined in the dining room instead of the bar and Kristen went above and beyond by surprising us with champagne and dessert for our anniversary. Such a sweet and appreciated gesture.
This was definitely our best stay at the swan. We have stayed numerous times over the years and I have written many reviews, some not great. One thing I always mention is how amazing the staff is. They go above and beyond. Now that the rooms are renovated this is easily a 4 star resort. Something that hasn't changed is housekeeping. Though they clean the rooms well, don't expect your room to be refreshed until late afternoon. I usually ask for extra towels so we always have fresh towels.
September 10, 2015
Rated 4 out of 5 by Bru2015 Great Service and Remodled Room
Stayed for 2 nights. Was welcomed by Cyndi at the SPG desk with a fantastic attitude and excellent service. She really set the tone for how much we enjoyed our stay.
Remodeled rooms were great. Clean......fresh.......spacious and very comfortable bed.
Only negative was the combination of resort fee and parking. Almost $50.00/night extra. Too much for someone not utilizing all the services. Otherwise highly recommend.
September 7, 2015
Rated 2 out of 5 by DS3000 A bummer :(
I extended my vacation an extra day just to stay at the Swan. Pre-checked in at 2:30pm & was told I would get a text when the room was ready. Checked back at the desk a few times. Finally against my wishes my teenage daughter went to the desk, came back the room was ready 3 1/2 hrs. later...no text. missed a lot at Epcot :(
September 4, 2015
Rated 3 out of 5 by southtravel NICE ROOM, HORRIBLE ACCOUNTING and FRONT DESK STAFF!
This hotel is very nice and convenient to the Disney Parks. It is also close to downtown Disney. The rooms are renovated, we stayed in a deluxe room.
We were over charged and charged for upgrades we did not authorize though! I reached out to the accounting department 10+ times and only received a response 2 times. I requested for them to have the hotel management/president to contact me and I received no response of course! The front desk staff has horrible customer service! When I reached out to a manager about their service, the brushed it off and said she was"new".
I would recommend that you spend your money elsewhere so you get the customer service you deserve when paying $300 a night!
August 31, 2015
Rated 3 out of 5 by ernestp Not so perfect
Executive floor, hi speed wifi in room, late check out for platiumium status, happy our not avaible. Breakfest buffet more than meager.
August 14, 2015
Rated 3 out of 5 by Merlin0522 Was not satisfied this time!
I have stayed at this location before I have loved it in the past. I was disappointment to had only been let know of renovations once I checked in. My rooms thermostat was not functional so it was a bit warmer than I prefer, which affected my sleep. The construction started a lot earlier than the 9 am quoted time at the front desk.
August 13, 2015
Rated 4 out of 5 by kenbumtown great place except seating in smoking areas.
few if any seats, especially covered. we have rights too.
August 3, 2015
Rated 5 out of 5 by Christian2 Irina Isac at the Fountain--excellent
We were at The Swan for a Pilot International Leadership Conference. We ate at the Fountain several times but one time we had an excellent server. Irina Isac was fantastic in her service and was very friendly. She made you want to return to the Fountain.
July 20, 2015
Rated 4 out of 5 by Gramcla Comfortable hotel, great location
Stayed at the hotel for Pilot International Convention and Leadership Conference. Meeting rooms, ballroom, guest rooms, restaurants, pools and location helped to make it a great event. Location made it easy to get to all of Disney World parks and surrounding areas.
July 13, 2015
Rated 5 out of 5 by Sandi82 Definitely going back!
This resort is awesome!!!! The food and drinks are expensive but it all tasted wonderful! We are going to go back next year for sure!!! :)
July 4, 2015
Rated 4 out of 5 by TraciWI Great hotel, exceptional staff!
Fantastic hotel with exceptional staff attentiveness. While attending a conference we encountered numerous employees. Everyone was accommodating in offering assistance. Teddy, in banquet, was an absolute delight. Recognized us after our first meeting and was sure to greet us with a sincere smile each day we crossed paths. Would highly recommend this hotel to anyone!
June 29, 2015
Rated 4 out of 5 by ALTAV Quick weekend getaway
Overall stay was ok - experience was a bit less than what I expected for the money paid... But then again, I could say that about any Disney hotel. I stayed in one of the recently renovated rooms and it was already showing some age, notably in the bathroom. Trays and dirty dishes left in the hallway at 3:30pm were picked up the following day at 8am. On the plus side, this hotel is just a short walk away from Epcot, the Boardwalk, and Disney Studios - which by itself makes up for a lot.
June 23, 2015
Rated 2 out of 5 by Dp8544 poor quality high priced resort
This resort does not meet the excellent quality of service provided by Disney.
Room: paying very high price facing to see the mildew outside the window on orange roof. Bathroom not very clean, poor quality shower head.
Parking: Self cost $ 18 and valet cost $ 26 very high against another 4 star quality resorts in Orlando. No free parking after paying very high cost for room and resort fees.
Resort fees: very high then other 4 star quality resort. Wi-fi not working and staff cannot help.
Breakfast: sunday Buffet $ 24.99 + tax and tips. Very poor quality breakfast at very high cost. Danny's offer better breakfast under $ 10.00.
Omlet center wait 30 min. Buffet - scrambled eggs, french toast, burned hash brown, burned potato, very cold gravy for biscuit. only 3 fruits and few pastries and cereal. Not meet the quality of resort. Not a good quality restaurant at Swan resort.
June 22, 2015
Rated 1 out of 5 by Ashu1974 Bad
I had requested a king bed and I got a queen. Receptionist at check in said you will love your room it has balcony. Room is pretty ordinary with tiny bathroom. There is a balcony but you can't use it. It looks out to an ugly roof with big mechanical unit that makes buzzing sound. You can't even open your door to balcony. When I called the front desk they said they have other rooms but they are worst then this one and I am in one of their touched up rooms. Said sorry can't do much and basically I have to suck it up.
Cirrodores have worn out carpets. Elevator was old with floor buttons not lighting so u can't tell if you pressed ThD button or not. As SPG member for a delayed checkout there is 45 charge.
Food choices for late night are limited. During normal hrs quality is just average nothing great.
Overall just ridiculous.
June 18, 2015
Rated 4 out of 5 by Annie5311 Service was great
Great service at the pool area and at breakfast at the Dolphins server Tucker was excellent! Thought the parking fee should be included in the room price and rental of pool float included in the resort fee. Have stayed at both Dolphin and Swan and prefer the Dolphin.
June 8, 2015
Rated 5 out of 5 by karma27 Great Location Great Service Great Rooms
The WDW Swan is a beautiful hotel. The grounds are lovely. The staff is friendly and professional. Our reception agent, Debbie, was wonderful. The newly redecorated rooms are beautiful, crisp white linens, and soothing colors. Our rainfall showerhead was a wonderful surprise at the end of a long day. We enjoyed the food and the atmosphere at The Fountain. We love the 24 hour room service and the food arrives freshly prepared. I would highly recommend The Swan because of the location as well. It is walking distance to both Epcot and Hollywood Studios.
June 4, 2015
Rated 2 out of 5 by Laurie110161 Needs work
Our air would not cool the room down even after someone came to look at it! For back from the park very late afternoon our room had not been tended to no clean towels,etc!
June 1, 2015
Rated 5 out of 5 by KarlB Wonderful stay at Disney
The Swan hotel is a great place to stay. The staff took great care of us and our grandchildren. We enjoyed the pools and the variety of dining options. The Magic Kingdom was a reasonable shuttle distance and lets you out right outside the park. That was much better than shuttles we had taken in the past from Downtown Disney. Our only concern is that the open spaces are kept at such a cold temperature, that you feel like you always need a sweater (I was unprepared.). Still, overall our stay was a real treat.
June 1, 2015
Rated 5 out of 5 by Grandmakristi 54th Anniversary Celebration
My husband and I celebrated our 54th anniversary with a trip to Disney World. Our “go to” resort for many years now is the Swan & Dolphin Resort. We love the atmosphere, the proximity to EPCOT and The Studios, the wonderful restaurant and lounge choices, but mainly the warmth and welcome of their staff.
Tony Porcellini, Director of Food and Beverage, and his staff outdid themselves again with their warm welcome and attention to detail. The Swan & Dolphin has our overall favorite food and drinks on Disney property.
We spent a very pleasant and entertaining first evening at the Kimono’s bar with our favorite bartender, Chris Deutsch. He is one of those people with a very engaging personality while constantly on the move, keeping everyone happy! Our daughter joined us the next evening (back again to Kimono’s) and we had a great time.
Friday night we had dinner at bluezoo – Chad Lobner, Asst. Director of Restaurants, took great care of us (he has been a big help many times over the years). Our server, Karen Newman, and her asst., Khalid El Faghloumi, were so attentive and pleasant. Chef Joab Moyeno came out to greet us and explain his very delicious octopus “amuse bouche.” Pastry Chef Shannon Sherry described her fantastic dessert creations to us. All of these talented, capable professionals made our anniversary celebration something very special. Thank you Tony and your wonderful staff!!
May 29, 2015
Rated 2 out of 5 by 502Traveler So very disappointed
We selected this hotel because of it's proximity to Epcot, and we have stayed here before. Since the hotel was recently renovated, we expected that the guest experience would improve. The first night our tub wouldn't drain fast enough to keep up with the shower and our room was never colder than 75 degrees. Perhaps the most disappointing part was our visit to the highly advertised 24-hour food counter-service location. Nearly all options were unavailable when we arrived around 12:30 AM (not really 24-hours) so we ordered pizza. Of course, the pizza was made with the wrong toppings so the staff person told us that they 'might' be able to fix it and make another. So forty minutes later we had paid $20 for pretty awful pizza. I can't believe that we were charged. We tried to check out after this first night but was told that we would have to work with SPG directly (the hotel could not) in order to try to get our points back for the room. We decided to stay and suck it up. A/C was fixed and we stayed another night. After that night, we decided to leave and forfeit our points. Lessons learned - stay with a different hotel chain, don't accumulate anymore SPG points, and don't return to the Swan and Dolphin. One last tip - the room to pool capacity ratio is crazy high so if you are interested in swimming, you probably want to look at a different hotel. There's simply too many people to enjoy the pool.
May 27, 2015
Rated 4 out of 5 by Kelee Shower
I love the update to the shower heads. The rain shower head is great. I do have a suggestion, have your housekeepers ensure that the shower head is on and not the hand held device. I didn't even realize there was a hand held device and when I turned the shower on, the hand held blasted me in the face and when I ducked, I almost fell and then the hand towels got soaked that were hanging up in the back of the tub.
May 26, 2015
Rated 5 out of 5 by be11a Better than expected hotel
The staff in this hotel are above and beyond for professionalism and friendiness, I can not commend them enough. All needs for met and or exceeded and they were right there if something was admiss. They were never too busy to answer a question, no matter how many times you called. Had a problem with airconditioner and they were right up and fixed within 5 mintues. Always offering if there was anything else you needed. Service at pool area was great. Smores on the beach was a nice touch. Will definately recommend to others and have booked an additional trip back this fall!!
May 24, 2015
Rated 5 out of 5 by Cocktailgal1 Best food and beverage experience
I had a great stay at your resort. Your restaurant staff were quick and friendly. The bluezoo team took great care of my family and sent us an amuse Bouche! Steven and jeremy at the pool bar make a great drink. Room service was great as well as my dinner in kimonos! The best staff. My only issue was the door closed for room 518 didn't shut all way without some force.
May 18, 2015
Rated 5 out of 5 by ciulla76 Family Spring Break 2015
An overdue review but worth finding the time to add it. We had a relaxing and wonderful experience at the Swam. It began with Nadia in mgmt providing us with a huge upgrade based on my SPG Platinum level. Check in was quick, staff was friendly and helpful. The resort had everything you could possibly need especially family friendly pools and activities. Our room was clean and updated. Would have preferred a higher floor having 3 balconies with our suite but I wouldn't trade the size, convenience or comfortability that we received. Restaurants were good, slightly over priced for decent food and closed rather early when you coming back from the parks or enjoying the evening with a stroll on the boardwalks. However the Garden Grove was excellent for an easy breakfast buffet and an awesome dinner buffet and the characters that visited were fun. Convenience to making the resort feel even bigger was the easy access to the boat transportation or an easy walk to the boardwalk for some entertainment or bicycle ride. We just wished we had one more day with some much to do as it was hard to leave. Thank to the amazing management and hotel staff that made our stay memorable. I would definitely recommend this hotel especially for a exceptional family vacation.
May 18, 2015
Rated 3 out of 5 by Ken123456 Nice hotel but no SPG recognition
The food was overpriced for the quality. I had to pay $24 per day for water no chance to opt out. No late checkout available. I had a 7:30 flight and late checkout is why I booked an SPG hotel.
Worst SPG experience of my life, and I travel for a living.
May 16, 2015
Rated 5 out of 5 by vaneatsrice Very convenience!!!!
This was my first time in Florida and at this hotel. My experience here was amazing. I didn't expect a great service like I have here. But I did the staff was very friendly. Everything here was convenience. There we're shuttle boats and buses that would take you to the Disney Parks. The swan and dolphin resort we're connected that was also very great that they had here. Many restaurants to choose from, ranging from high and low depending on how much you wanna spend. Very beautiful resort. And if you are a spg members please apply it to your stay. Earn those points guys. Another great thing is that each time you denied house keeping here you either earn $5 off at any restaurant at the resort on "check out date" or 500 spg points. If I was ever in Florida again. This resort would be the place I was love to stay at.
May 15, 2015
Rated 4 out of 5 by DoctorVapor Great Hospitality
7 day stay. Nice, clean facilities. Standout was a certain member of the staff - Kevin Marshall. We had catering service, since this was, after all, a business trip. Kevin was the personification of courtesy, attentiveness, and a pleasure to be around. Great job by all, and Kevin was the cream of the crop!
May 15, 2015
Rated 4 out of 5 by AnnaA Disney Stay
Great points/night value, breakfast/dinner with characters is great, fast pass+ makes Disney experience much better, complementary bus to Disney attractions, fantastic sushi at the restaurant in the lobby, all dining stuff is very friendly and helpful, room was clean with plenty of space, Starbucks coffee and fridge space
Bad: Front desk service is terrible: professional but completely indifferent. Our room was not cleaned on the first day, It took 3 phone calls to get some basics like water and towels delivered to the room (it was almost midnight!). I kept being told that the order is on its way. After 1h of waiting I was told that our order was never placed. Our car was offered to be parked by a valet. We were told it will only be $26. it is actually $26/night. We were charged $130 to have our car parked and delivered to us when we left. That is on top of the resort fee. In total we paid $50/night for 2 bottles of water and a parking spot. Hotel has 5 pools and we were told that they were all heated by the front desk. I am not sure what they set the temp to be, but the pools we tried were freezing cold. Almost all of them do not have a shallow end so they cannot be used by small kids. Very disappointing.
May 8, 2015
Rated 2 out of 5 by Auntiebarbs Disappointed
We have stayed many times..we will not be back..rooms cleaned after five. No towels at pool. Complained daily and each person at front desk said so sorry we will take care of getting you a shower cap immediately. Never happened. It is an amenity that is supposed to be in room. No more . Less food at pool.. It seems you want everyone to b at the dolphin and not the swan. Also no rope in the shower to dry bathing suits. We used to love going there. Sorry
April 29, 2015