Rated 5 out of 5 by WantsMoreTravel Great downtown location
We had our choice of a standard room on the 69th floor or a suite on the 45th floor. We chose the suite. The view was great! Can't imagine what one from the 69th floor would look like. The bed was very comfortable and a very modern bathroom. We had a mini-fridge, which was nice. Only negative is that we had to circle the hotel 3 times before we could find a way to get into the parking garage.
The Westin is within walking distance to many places to eat and lots of nightlife.
January 28, 2016
Rated 5 out of 5 by vnc10289 First time & Great Impression!
My husband & I choose to stay at the Westin Peachtree Plaza to celebrate our 10 year anniversary and our 2 year wedding anniversary. This was our first time at this hotel and it definitely left a great first impression! I wish I remember the Front Desk staff who checked us in because she was great! We were upgraded to a suite and needless to say it was our first suite we ever stayed in and it was amazing! The view gorgeous and she made it happen & we were beyond thankful. It was in close walking distance to the restaurant we were dining at as well as other great dining locations. We had breakfast in the cafe and its your average breakfast but we received great service. Overall we recommend this hotel and definitely plan on returning!
January 25, 2016
Rated 5 out of 5 by Cornbread357 Comfort
Hotel has top quality mattresses that allows you to feel at home....away from home
January 24, 2016
Rated 4 out of 5 by sparky2016 Very comfortable beds
We picked the Westin for its location for the Americas Mart, for that it was perfect. Although the room was on the small side, the beds were the best we've had at any hotel. Sleep was interrupted on the first night by a false alarm going off and people lingering in the hall, wondering what to do. We went up to the Sundial restaurant to check out the view and the menu. The view was amazing, the menu on the pricey side. We decided to get some appetizers and enjoy the atmosphere. Service was very bad, and waitress not friendly at all. Wish we arrived earlier at hotel so we could have used their parking garage. The pool is beautiful, not one person in it though. Maybe a hot tub would get more use. The room did have a refrigerator, but it wasn't cold and there wasn't any place to adjust the temperature. Staff was very quick for any of our request. .
January 20, 2016
Rated 5 out of 5 by Wundergirl Excellent customer service, awesome view
I want to express how impressed my husband and I were with our 4 night stay last week. From the moment we arrived we were treated with genuinely friendly staff. Our room had a great view from the 64th floor. We ordered room service one night, I ordered berries and yogurt and even though it was only on the am menu was served a lovely generous bowl. Can't say enough about great hospitality and service. One of my favorite hotels!
January 19, 2016
Rated 1 out of 5 by Guest54321 Will never stay here again!
First, no airport shuttle. Then, once checked in to the hotel, I started unpacking, and realized there was no dresser to put clothes in, and no outlets available for charging my devices. I had to pull the desk away from the wall, only to find that the only outlet was fully used by their lamps. And there was years of dust behind the desk. Apparently they don't clean that. So I called the front desk, and they didn't believe me, and had to come inspect the room for themselves. They agreed to move me to a different room, and since my room service dinner had just arrived, the gal told me she'd send the bellman in just a bit. He showed up immediately, and they said, "oh, you're not ready yet?" I said, "Well no, since I was trying to eat my dinner before it got cold, but it was already cold anyway, so I guess let's go now." So I packed everything back up, and they moved me to another room that they said was an upgrade for my inconvenience, but it was almost exactly the same. The only difference was the TV stand had 2 drawers, not one. Still no dresser. And they put in an extension cord for me to have access to outlets. This is not a business-friendly place if they have to do that. Outlets should be easily accessible. In the bathroom, one wall had what appeared to be toothpaste splatter...white spots. In this new room, there were also noise issues. The sound in the hallway is loud, and the space under the door was big, so the noise came right in. Plus the beds are against the wrong wall, so you're stuck looking at the door, with that light coming in from underneath. It's not the restorative sleep you're supposed to get in a Westin. One night, the guests in the next room got so loud, I had to call and report them. I was promised security would check it out, yet nobody ever showed up. I called again. They said they'd send him "back again" even though nobody had arrived before. He arrived, spoke with them, left, and they immediately got loud again. I called a third time, and security came back. They were still loud when he arrived, he spoke with them, and soon, the noise died down as the extra people in the room left. The next morning, I received a report under my door, saying that no noise was present when security arrived. Don't know what purpose they would have for falsifying the report, but it made me look like a liar. I was angry, but had to get to a conference and didn't have time to deal with it. I used the hotel's "green" option and chose not to have my room cleaned every day, but a few days in, I decided it was time for a cleaning, and so I called the front desk. They said "no problem" and told me to remove the hanger from the door, and that my room would be cleaned that next day. Went to my conference, and returned in the evening, to find that my room was NOT cleaned. When I called to ask why, they said they didn't have it in their system that I wanted it cleaned, and asked in a snotty way why I didn't get the name of the person I had talked with the night before. It's not the guest's job to make sure employees do what they're supposed to, but they had to aggravate me by trying to make it my responsibility. The next day, I got back from my conference, and the room was serviced, but not cleaned. The bed wasn't changed; the same sheets were just pulled up, and the bed was made very sloppy. A wine glass and water glass from that first night's room service were left on the desk. No vacuuming had been done. That same toothpaste splatter was on the walls still. I wanted to order dinner, but there were pages missing from the menu in this room. So I called about it, and they promised to send someone to my room with a menu. An hour and a half later, I had called 4 times, and still didn't have a menu. By the time I received one, it was too late for dinner, AND the guy who gave it to me just shoved it at me and said "here it is!" So I decided to skip dinner again. Until I got too hungry, and so I had to get dressed again, and go hang out in the lobby bar to order food there. Which also took forever. I had been promised a 1pm checkout when I checked in, but was told on checkout day that it wasn't available. After telling them that it was put into the system when I checked in, and that maybe it dropped out when they moved my room, they agreed, and promised that I would still get to check out on the TV screen. Upon leaving, I could not check out that way; the screen said it was too late. I had to call the front desk yet again, and they promised they would print out my invoice and have it ready for me when I got downstairs. I got downstairs, was speaking to the same person, and suddenly she knew nothing about that. Printed it quickly for me, but still... promise not kept. This Westin is inconsistent in so many ways with the other Westins I've stayed in (even the towels were not the same...they were hard and scratchy, as was the toilet paper.) I believe it's far below Westin standards, and will never stay here again when in Atlanta.
January 13, 2016
Rated 5 out of 5 by salgado19 Down Free Bedding! Feather Free!
Overall satisfied! When I booked the hotel, it gave me the wonderful option of feather-free. When I checked in they didn't seem to have the request, but the lady who attended me (Allison) made sure to put me in a feather-free room! The concierge though had a terrible attitude when I asked him for a coffee packet refill. Still thankful for compassionate companies such as The Westin! Will definitely recommend!
January 3, 2016
Rated 4 out of 5 by ladylavish28 Overall a beautiful hotel, loved the sundial.
Our stay was good, the receptionist Conner, was very receptive and made conversation that was welcoming. Did not sleep well because the couple next door cursed and shouted all night. that was so unpleasant to ring in the New Years. We were looking for a spa that was advertized, there was none, we were told we have to make appointment ahead., and they would come to your room, I was disappointed. The staff was very friendly .
January 3, 2016
Rated 1 out of 5 by Zaveri Worst staff experience
Totally different experience with this Westin.
Seems like staff do not like their job. Gave wrong room. Changing room is nightmare. Staff attitude is not nice at all. Hotel is nice but kind of ghetto place. Too much noise all night. One cleaning lady said this is a usual situation. The location is very good. The property is beautiful. There are many other hotels around. I will DEFINITELY avoid this hotel.
December 30, 2015
Rated 1 out of 5 by EFRO Worst Westin I've ever stayed at
Poor customer service when compared to other lower end brands. Front desk personnel were unprofessional, dismissive and plain rude, beds were awful. Hotel has great views but that is not enough for me to consider it again.
December 24, 2015
Rated 4 out of 5 by FranH40 Watch your Rate
WAS OVER CHARGED AND STILL CANT GET IN TOUCH WITH ANYONE REGARDING THIS ISSUE. NEVER ALLOW THEM TO EMAIL YOU YOUR BILL.
December 21, 2015
Rated 2 out of 5 by Brent0505 Great hotel in need or better doors
I've stayed at many Westins around the world and this is one I won't stay in again. My room was on the 38th floor which gave me a very nice view. THe comfortable beds I would expect from a Westin. The shower/tub wasn't as nice as I'm used to seeing but this clearly isn't a "normal" Westin.
The issue with the hotel is that the door to the room blocked out about 15% of noise. There is a visable gap under the door and it clearly has no sound-proofing purpose. Usually when I stay at a hotel I prefer the room to be as quiet as possible so I can get some sleep without clearly hearing people's conversations through the evening, night and morning as they walk through the hotel. I ended up having to sleep with my iPhone headphones in - something I have never had to do staying alone at a hotel. I'm guessing any other hotel in the area either Bargain or not has quieter rooms.
November 23, 2015
Rated 5 out of 5 by KeemHamp Had a great time at the Westin peachtree plaza
This is like my 10th stay here really enjoy the friendly staff and cleaness of the hotel, new and fresh sheets soft mattresses enjoy my weekend
Thanks y'all bless up
November 16, 2015
Rated 5 out of 5 by Skippy10 Excelent hotel
The hotel is clean and comfortable. The staff was very nice and easy to get along with.
November 12, 2015
Rated 5 out of 5 by DCDan Weekend was Truly Wonderful at Westin
I just spent another amazing weekend visiting Atlanta and staying at the Westin. From the moment I walked in, I felt welcomed. The front desk staff was very friendly and instantly recognized me for being an SPG Platinum guest. Everything I wanted to do in Atlanta was close by the hotel and the trip on the MARTA (subway) from/to the airport was a breeze. The Westin weekend was relaxing and full of kindness and comfort. The views were simply amazing from my room and the pictures I took were the envy of my friends. I cannot wait to get back to Atlanta and back to the Westin!
November 9, 2015
Rated 4 out of 5 by anita68 The food choices left a lot to be desired
We stayed here for a trade show. The hotel was beautiful, and staff was excellent. The food service was another story. For breakfast, we ate at the "temporary cafe". We had to ask the waitress if there was any way to make a normal omelet or just simple eggs. The menu was very limited. Dinner was even worse.It was 5:15 and the sundial was not open. The only food we could get was "bar food" at the bar. We were extremely disappointed with our choices, so we went outside the hotel to eat.
November 5, 2015
Rated 5 out of 5 by Phyllis97 Great Experience
I had a great experience and enjoyable stay at this hotel. I enjoyed the Sun Dial Lounge and other amenities. The customer service was excellent and employees were helpful to your every need.
October 31, 2015
Rated 4 out of 5 by Rharmon13 Solid, but not great
This hotel is truly a business hotel. It is extremely large and doesn't at all feel like a typical Westin in quality. I arrived late and the desk attendants were nice enough. Overall, its a solid hotel and probably a good hotel for business, but not much more.
October 22, 2015
Rated 4 out of 5 by jlindsey2009 MY 40TH BDAY WEEKEND IN THE CITY!
Myself and 4 of my closest friends stayed at the Westin Peachtree hotel and we were thoroughly pleased with the location and the beauty of the hotel in general. The views from our rooms were breathtaking! The staff was professional and warm, but not overly accommodating as other Starwood hotels. The room itself although beautiful, lacked a good dusting which caused me to sneeze the entire weekend, as there was dust all over the desk and phone workspace areas. I was too excited to be out of the house to complain about it. PLUS IT WAS MY B-DAY WEEKEND...........SO I WASN'T IN THE MOOD to complain!
The Sun Dial restaurant was NOT all that it was cracked up to be AT ALL. It was over priced, the ambiance was just ok and the food was just OK as well. Nothing to brag about and we will not return until the menu is revised and waiters are better trained (the one we had was very rude and we felt rushed). Further, I feel that a complimentary Continental breakfast should be offered at no charge. That would have been SUPER SWEET and the pool should remain open 24-7. Other than that we had a ball and the beds slept really well!
October 21, 2015
Rated 5 out of 5 by dkw61 My stay
excellent service, cleanliness, comfort, and friendliness of staff
October 17, 2015
Rated 5 out of 5 by Ben1958 Wonderful!!!
I always stay, here whenever I am in Atlanta...beautiful hotel, super location and excellent staff!
October 10, 2015
Rated 5 out of 5 by Tashfaeva Beautiful View
Amazing view, comfy bed..... would definitely book that hotel again. Wish we stayed longer.
October 5, 2015
Rated 2 out of 5 by EEEj28 Needs Improvement
I started my staying with waking up to dirty linens in my bathroom. I did get immediate response when calling and speaking to the manager and he very politely took $50 off my room charge. Though that was cordial, I did not feel like I as in a clean room from that moment on. The hallways were very loud late at night and I could hear commotion around 1am. thus not really providing a great night sleep. Again as I checked out I was offered a Starbucks compliment of which I declined. A hotel this nice, I expect more. I stay here frequently as I have a college student in Atlanta and wonder if it is time to start looking for another option.
October 5, 2015
Rated 5 out of 5 by TashaPer12 Great Staff
From the moment I walked into the hotel I was greeted with excellent customer service. The young lady at the front desk was extremely friendly and polite. She acknowledged that it was my daughter's birthday and made her feel special. The rooms were immaculately clean and the suite we stayed in was spacious and beautiful. Overall, the stay was memorable!!
September 30, 2015
Rated 4 out of 5 by Stillwaiting4results Paige was great, Carl was unprofessional!
Reserved 3 rooms, charged for 4. Still awaiting adjustments.
September 17, 2015
Rated 5 out of 5 by Bhyman This hotel is children friendly
Our stay was impeccable! Your entire staff was friendly no matter where we went or who we encounter, from the top down to house keeping the customer service was top notch!.
September 17, 2015
Rated 2 out of 5 by Debbas Excellent room but poor staff
The view of Atlanta from our room was amazing. However, the staff was horrible. The breakfast I ordered the night before never showed, we had no wash cloths, and when I called the desk with a question, they promised to call back and never did.
September 12, 2015
Rated 1 out of 5 by horriblestay2015 One Star Stay
All of them. This hotel not only did not meet my expectations it amazed me how bad this hotel is. There is not ample parking for the hotel. The employees park in the limited spots. The checkin is staffed by employees that barely speak coherent english. My agent was trying to discuss the green program but with her bad english and her double speak I barely understood her. Somehow my husband and I ended up with a handicap room, even though we checked in early and are not disabled. The elevators are confusing on which ones go to which floor. The room itself was something I would find in a motel 6. The bathroom door handle fell off. When we did contact the front desk and they sent someone up the repair man could not fix it so he told us "dont pull too hard". The refridgerator did not work. The room is so very small and poorly laid out that if we left the bathroom door open it blocked the main door. The bathroom and a rain head shower head and there was no water pressure. That made taking a shower difficult. The lighting in the bathroom was barely enough to qualify as a night-light. I had the hardest time putting my makeup on. The last straw was on our very last night. The toilet stopped working. Outside of the room had to do with the "premier" Sun Dial restaurant. A hotel like this should have a direct line from the front desk to the Sun Dial, which it does not. I had to call 15 times to ask if I left my wallet there. They said no. I asked the front desk, they said no. I finally sent my husband up (I cannot take the glass elevator) and thankfully the same waitress was there. She told my husband that she has been trying to call our room. We never received any call, but our voicemail light was blinking. I called voicemail but it said we did not have any. The light never stopped blinking. If a hotel that wants to say it is a 4-star and charges over $200 per night then it should not have these kinds of problems.
September 8, 2015
Rated 5 out of 5 by rtwynder Great Staff!
My husband and I were supposed to stay at this property for our honeymoon but I got pneumonia on the day of my wedding. This week we came to Atlanta and decided to stay here to make up for the honeymoon and really enjoyed our stay. When checking in Gaby was kind enough to greet us warmly and upgrade us to a higher floor. We dined at the Café in the morning for breakfast and Mulunesh took excellent care of us and remembered all our preferences. Lastly, I ended up in ER on my birthday (I know right) which was our last night at the hotel and called the front desk and spoke to a very understanding front desk agent named Anjelo to inform them that we would probably need late check out and he was kind enough to extend our check out until 4pm.
August 30, 2015
Rated 5 out of 5 by DCDan Above and Beyond My Highest Expectations
I cannot rave enough about my latest stay at the Westin Peachtree Plaza. It happened to be my birthday weekend and you would have thought I was visiting my best friend's house instead of a large hotel! From the moment I walked in, I was wished a happy birthday at the front desk, when someone brought water to my room, and when I called Service Express. Wow!
Being a platinum guest is like living at a king at this hotel. My room was spacious and comfortable and the hotel even sent a beautiful chocolate plate to say Happy Birthday to me.
The hotel is right next to MARTA making it a quick and cheap 20 minute ride from the airport. I was able to walk to all the local excitement including the College Football Hall of Fame, for the first time.
All around, this hotel never ceases to amaze me in making me feel like I am in a small boutique hotel rather than a big hotel. The staff (including the management people with whom I interacted) treat me like family and making come there a pleasure.
Lastly, I realized that I left my toothbrush charger in the room hours after checkout. I called the hotel, the staff went right to my room, located the item, and was kind enough to mail it to my home. All that before my toothbrush ran out of the charge!
August 24, 2015