The Westin Maui Resort & Spa, Ka'anapali

  • 2365 Kaanapali Parkway,
  • Lahaina
  • Maui,
  • Hawaii
  • 96761
  • Etats-Unis
  • Carte

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Rated 3,6 out of 5 by 679 reviewers.
Rated 5 out of 5 by Wonderful Stay We had a great stay at The Westin Maui Resort & Spa, Ka'anapali. Mahalo to Wayne for upgrading us to a ocean view room with a view of the mountains too. Our balcony was not properly cleaned and we were too tired to notice it when we checked-in in the evening. The next morning we noticed it and I went to the reception to make a complaint. Even before I reached my room, the housekeeping manager called and apologized to my wife. We were very impressed with her fast response and sincerity. Our room was properly cleaned later on. The resort itself is very nice. The flamingos and the exotic birds in the lobby area add a nice touch to it. We had a great stay throughout. We would stay here again and recommend to anyone going to Maui. 22 avril 2014
Rated 5 out of 5 by beautiful grounds to stroll My husband and I enjoyed your hotel and grounds. We were a little disappointed in the first room we were assigned to. We were on our honeymoon and were given a handicapped room! It totally embarrassed my husband that he offered me that accommodation. I realize that we are 63 yrs old, but our travel agent noted honeymoon request. We thought it was age discrimination at first. Second day we were moved to the same type room non-handicap. The service was great but this was a huge inconvenience. 21 avril 2014
Rated 5 out of 5 by Fantastic location along Kaanapali! Sure doesn't take long to get on Hawaiian time here! Rooms were very clean. Buffet breakfast is outstanding, but not the room service menu. The 2 times we got room service the quality of the food was poor. It was like the items were prepared hours in advance, not fresh. The kids LOVED the pool when we were there, choke with waterfalls, caves, watersports. The parrots and flamingos were a real treat for them. The waterslide is FAST and thrilling. The Heavenly Spa lived up to the name, I had repeat visits it was so wonderful. One disappointing feature of the hotel was the lack of hot tubs in the pool area. The only one is in the adult pool area, and it is TINY. This family enjoys hot tubs after the sun goes down! I spotted 3-4 places where they could add one (or two) on the family side of the pool. This was a real bummer for us. The beach fronting the hotel is great for swimming. Luau on site was enjoyable. Concierge and activity/tours desks were extremely helpful and booked activities we were interested in. A real proactive approach, which I appreciated. I think this property could use improvement with SPG recognition/awareness. My profile says higher floor, and the first room we were given was on the 2nd floor, next to the elevator, and DIRTY. We would still come back here, we LOVED our stay and had a relaxing and great vacation! 17 avril 2014
Rated 5 out of 5 by Great service My 15+ stay at this hotel. The front desk staff especially Dawn Jacinto are fantastic 16 avril 2014
Rated 5 out of 5 by fishermans wife THIS TRIP WAS MORE THAN EXPECTED FOOD WAS TERRIFIC ..POOLS WE GREAT OCEAN SO INVITING ... JUST HAVE TO GET IN DONT WAIT... MAHALO FOR ALL THE FAMILY STAFF GREAT . 15 avril 2014
Rated 5 out of 5 Amazing Experience I was recently at the Westin Maui with my two kids and even before we arrived, I had such a great experience with the hotel Manager Gia. She helped us out of a difficult spot when our flight got cancelled. She went above and beyond her call of duty to assist us. Our experience went from that to being one of the best trips my kids and I have had. The beds are so comfortable, staff really helpful and friendly, food and drinks almost too yummy. The setting, pools and beach are stunning. We met some of the nicest people at the hotel, who were also having a blast. Friends stopped by that were staying at a different resort and they commented to us about the Westin being one of the most beautiful resorts they had ever been to. Thank you Westin Hotel for making our trip amazing and having such a beautiful facility. I hope to be able to take my kids again next spring break. Great job on the remodel as well. Thanks again Gia, we love you...you are amazing!!! 15 avril 2014
Rated 5 out of 5 by Incredible Service The westin team at this property did an incredible job and made the stay very memorable for my family. thanks! 14 avril 2014
Rated 5 out of 5 by One of our favorite Starwood properties We had been hesitant to book this hotel given some of the reviews about construction issues, but once we saw that construction was complete, I am so glad that we made the reservation. The renovated rooms are fabulous. Clean, modern and we loved the change to the balcony railing to plexiglass to allow for optimum views. Literally every single employee we interacted with was over the top kind, friendly and responsive to our needs. The only thing that would have made our stay even more enjoyable would be an "adult only" floor. We were a bit shocked at the number of preschoolers toddling around. Having left our own children at home, we were glad to have some kid-free time. This is not the fault of Westin by any means, but I would suggest an adult only floor. Most little ones are far from home at this location and therefore jetlagged and up and running around by 5-6 am. Fortunately the AC system had a loud fan option to help drown out the noise. Other than that, this is a top notch location and I hope we can come back again soon. 10 avril 2014
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