Rated 2 out of 5 by Star20 Very Disappointed
This is the worst Westin I have ever stayed in. I am very shocked at the treatment I received while here. I asked to have my Platinum Room upgrade and I was at first told that I did not have a platinum level. I was then told that they had no other upgrades available although I could go online and book one. The service I received was horrible and I would probably not return based on this experience and would inform friends that frequently travel to the area to stay clear. Nobody seemed to listen or care to what I had to say.
April 17, 2013
Rated 1 out of 5 by Abrown Disgusting bathroom
I'm a platinum member. They put me in an adjoining room even though my profile is clear that I never want that. The room the moved me to had a DISGUSTING bathroom. There was hair on the sink and in the tub. Then the shower didn't work (most of the water shot into the tub, not the shower head) and the drain didn't drain, causing me to have to stand in 3 inches of gross water. This is a ridiculously poor example of the Westin brand. The hotel is worn out and needs a comprehensive refurbishment.
September 28, 2013
Rated 4 out of 5 by wilj Great location and very pleasant hotel
Helpful, pleasant staff, Westin quality bed and furnishings, VERY good location! Only two small negatives. (1) curtains were a low cost installation on a single track with no overlap; when drawn they stood 6 inches apart instead of joining. Just as well I always travel with two clothes pegs for this purpose. But this should be better in a Westin. (2) only four elevators in a big property. Substantial waits when busy. Nothing you can do about that after the building is built though.
December 21, 2011
Rated 5 out of 5 by Overcharged915 Great Place, Horrible Service After
I stayed there for one night while taking my wife on a surprise "overnight date" from Columbus ohio. Things started great and the service there was unbelievable. The clerk got us in early and into a great room. The stay was wonderful.
Then I got home and got my bill and had charges on it from the "honor bar". My wife and I were only in the room to sleep and didn't even eat in the room let alone eat from the honor bar. On top of this she is pregnant so there was no "bar" action of any type. I called the billing department 3 times over the last week and a half and left voice mails. The recording says they will return it within 24hour. Needless to say, I am still waiting. I have also emailed 3 different people at the hotel to atleast get an explanation. No response. The service after the stay is ruining my experience.
September 25, 2012
Rated 5 out of 5 by LouiseR Good for business travel
I think this is one of the nicer Westin hotels, esp. for business travel. The rooms and staff are very nice, a cut above other Westin's. Everything always seems very clean and well maintained. The staff is fast and professional. The only wish would be for a better onsite restaurant and/or room service menu for dinner. Other than for breakfast, the onsite cafe is often closed and mediocre when open.
November 28, 2011
Rated 1 out of 5 by Steviek Staff was Great Hotel Stay was not.
Hotel Cleanlisness was not good. The staff had to move me to 3 rooms. I did not complain but the 3rd still had hair on the convers. I had a rough time sleeping because of noisy heater and lack of overall feeling comfort.
January 27, 2014
Rated 5 out of 5 by BrandywineSunshine Westin has my support
Westin has been nothing but amazing. This was my third visit to a Westin and I'm always impressed at the "customer first" attitude and going above and beyond during the entire stay. I was randomly selected to be upgraded to an executive suite which was amazing but wish I could have enjoyed it more, I was only in for one night. But I'll be back October 1st =) Thank you again for everything.
June 8, 2012
Rated 3 out of 5 by KRL2 Front Desk staff could use some retraining.
Prior to my stay I called the hotel direclty to inquire if complimentary upgrade was available. They review my spg status and said I would be upgraded to club level. When I arrived I was told by the lady it was not a club level room however when I showed the reserevation on my iphone (it had been updated to say "club level") she reluctantly honored the upgrade stating well this wont happen again again because we only do this for Platinum not Gold. Checkin process took over 10 minutes as well., I was simply asking them to honor what was promised. Secondly. during our store I order pizza for delivery when it arrived the front desk called my room and said for the them to allow the driver to my room they would charge my room $5,00 for that service!!! Really??? What a ripoff. You should be ashamed,.The property was nice however I will likely stay somewhere else on my next Chicago trip so I wont be hassled.
June 23, 2012
Rated 1 out of 5 by Mo807 Waiting
When checking in at 4 I had to wait an hour for the room that I paid 214 dollar for because it was not ready because housekeeping was backed up. I would not recommend this hotel. I did not get anything complementary in my husband ordered a late night snack he got a 5 inch personal pizza for $34. No do not stay at this hotel
July 7, 2013
Rated 5 out of 5 by TrojanTraveler Short But Sweet
We came to Chicago for the opera at the Lyric. We chose the Westin for location and the Westin reputation. We received an upgrade at check-in and Victoria of the concierge staff was extremely helpful finding us the ideal dinner experience for the evening. It was a short but very enjoyable stay, we will be back!
February 11, 2012
Rated 5 out of 5 by sc0228 Great accommodations
We really like the location of this hotel. The staff is the friendliest I've experienced in quite a while. Room was large and extremely comfortable. Hotel is on the river and close to many great restaurants. The only down side was the valet service upon departure. To be fair though, there were numerous others trying to leave at the same time. There is a number on the valet ticket to call in advance of picking up your vehicle. I called and got to the valet station about ten minutes later. My ticket had not been pulled and I had to wait 1/2 hour for my car to arrive. Very disappointing way to end such a nice stay.
July 3, 2012
Rated 5 out of 5 by Sheila68 GREAT STAY
We spent 4 nights here and found the hotel to be very quiet. Outside noise from sirens on Saturday night were a problem but that is expected in the City. The rooms were very comfortable and clean. Could not have asked for a better stay. This hotel is very convienent to all transportation.
May 18, 2012
Rated 4 out of 5 by Janmaren Great Location
Hotel met all our needs. Check in was fast and we were even given an upgrade to a room with a view of the city. Staff was very friendly and we were given great advice on what sights to see and accurate directions. Location of hotel made it easy to walk to restaurants, shops and Riverwalk.
June 20, 2012
Rated 5 out of 5 by briand A cut above the rest
I stay at many Starwood properties and this one always stands out. The location is great, the people are accommodating, the rooms are always perfect. . .Only if my parking in downtown Chicago were cheaper! All in all a great experience...as always.
December 27, 2011
Rated 5 out of 5 by esthaco11 Great Location in a Great City
We didnt spend much time in the hotel as we did lots of sightseeing but when we were there it was great. The rooms were clean and comfortable and the staff was very accomodating. Great location in a great city !
May 24, 2012
Rated 1 out of 5 by NotRecommended1 Poor service
Poor service; poor response
December 6, 2013
Rated 5 out of 5 by Gb1031 Very comfortable
I loved the large guestroom. Comfortable beds and spacious bathroom! I will definitely stay at this hotel again!
March 18, 2012
Rated 3 out of 5 by tom20140514 Missed opportunities
I have respect for the Westin brand and have higher expectations for the hotel line than most others. I was disappointed to experience SEVERAL problems in my two-night stay. The cable signal on my TV continually came and went which required a maintenance visit; both outlets at the desk were very loose and I had to bend my plug prongs to ensure the cords did not fall out; and the fan I requested had obvious mechanical problems, resulting in a sustained noise level too loud to justify turning it on.
In isolation, none of these issues are a large matter. But when all of them are experienced together, I couldn't help but re-evaluate my opinion of the Westin brand.
I stayed here for business, as the hotel was hosting a conference i was attending. It is unlikely I will stay at this location again.
May 14, 2014
Rated 4 out of 5 by mizzou pros and cons
great location, conceirge was excellent. i called them before arrival. staff called me from home. gave me suggestions. then gave me their cell phone. pretty incredible. rooms were fantastic. And received an upgraded room with a smile. however, their breakfast buffet is embarrassing for the price. think on Saturday it was $18. asked waiter about pancakes/french toast. just told it is not part of buffet, if you want that addtl cost. Sunday buffet goes up to $22 and it really isn't much better. wireless internet connection was poor. amazing to me when I mentioned this during checkout i just got a head nod. no offer to refund the $9.95 per day fee. grown to expect more out of an SPG hotel.
December 8, 2011
Rated 5 out of 5 by Trylon2000 Westin River North
Great location. Great staff. Front desk could be too busy at critical times as well as valet but overall the experience was very positive
May 22, 2014
Rated 1 out of 5 by Nicholas201 Awful Stay at Westin Hotel
I would like to tell you about my recent stay at the Westin hotel in Chicago on river north.
I can just simply describe it as awful!!!
After being an SPG member for a year and accumulated over 60 K in points I decided to take a trip to Chicago for a summer vacation. I booked my hotel though the SPG site...it was categorized as a category 5...I wanted to let you know that it's not.
My check in was fine even got an early check in but because I had missed my plane my partner checked in on my behalf( I had added his name to the reservation)
Upping check supposedly he was upgraded as I was a gold member but if this was an upgrade I am not sure what I would have gotten at category 5 hotel with 12,000 SPG points a night.
When I arrived at the hotel, and saw the room I was not impressed. I had asked for a king size bed and I got a double, upon taking a shower I discovered the drain was blocked, a stench of mildew eroded from the room. I went down to the lobby and spoke to the manager, later I found out it was the assistant manager. I explained to him the issue and after much debate he decided to move me room and upgrade me to a club room.
The club room was the same size room, the same two beds, except he had given us some food from the club rooms--I didn’t need to be bought with some food--I wanted a room that met my need ( a shower stall without a bathtub). Instead here is what I got:
* a running toilet all night
* 2 AM drunk people knocking on my door
* bathtub clogged with hair room #1
* a fridge you can't even use
* a charge for something I didn’t use
* double charge for wine I already paid with my credit card
*I had to remind them twice during my stay that I had made a green choice--to get my points but also housekeeping showed up twice as well.
*the free food we got at the club room -- I got grinds in my coffee - the toaster kept setting the smoke alarm every morning --the only thing about this thing was the servers made it bearable-
At the end of the day, I used 48,000 points to book this god awful room and trust me when I say I feel taken advantage of --if that's the service you get when you book with points --I will not be wanting to stay at any westin at all.
July 8, 2013
Rated 5 out of 5 by Joseph99 Excellent hotel
The staff is so friendly and professional. The room was clean and the bed delightful.
May 19, 2014
Rated 5 out of 5 by TarheelRad Great upgrade
I came in late to Chicago because of a delayed flight and had a busy next two days at a major conference that I was presenting at. Initially offered a double accessible room, I was a bit disappointed, but I believe then the front desk agent recognized my gold status and bumped me up to a club floor room with a king bed. Club floor rooms have Imacs and free wireless which was very beneficial for the extra work I had to do on my presentation the night before. This is the 3rd time I have stayed at this facility and I have always felt very comfortable and well treated there.
December 2, 2011
Rated 2 out of 5 by Sirrom1 This hotel needs improvements.
Westin River North, Chicago, IL. I was a guest in Room 307 -
Air conditioning operates poorly. It smells and is hot. Carpet torn. Shower broken. Towels coffee stained (I hope coffee).
Room service was excellent.
This hotel is in need of a rennovation. I will not stay here again until I see improvements.
May 15, 2014
Rated 4 out of 5 by MikeeB28 Up in the air
Spent Labor Day weekend at this hotel on the river. Check-in was fast & Starwood recognition was immediate with an upgrade to the hotel's Club Level. My only complaint was the room (1814) had a very weak blower when the a.c was on. The room was VERY warm to us. The staff did bring up a fan, which we kept in the room for our entire stay. Also, please fix the creepy plumbing access hatch under the sink in the bathroom. It stays open all the time. Other than that, I MAY stay at this hotel again since the staff is top notch - but the hotel is showing it's age.
September 4, 2013
Rated 5 out of 5 by Ricky46 Awesome Hotel
This is truly an awesome hotel. The staff are very courteous and professional and the rooms are very large and comfortable. The hotel has excellent facilities for hosting conferences and meetings and the food is great as well. The hotel is located near restaurants and many other Chicago historical landmarks making it very convenient. I highly recommend this property.
May 12, 2014
Rated 5 out of 5 by MGSMom Perfect hotel for our Chicago birthday weekend!
My daughter (just turned 8) and I headed to Chicago for a girls' weekend .... that of course included American Girl, Marshall Fields'/Macy's windows, "Rudolph the Red-Nosed Reindeer" musical, and all the good food Chicago offers. Turns out, we hit the jackpot with the Westin River North!
Lovely, helpful staff took care of us from the moment we arrived until we departed. Sushi in the Lobby with a Passion Fruit Creme Brulee surprise really started our weekend out wonderfully.
Our room was comfortable ... and quite possibly my daughter's favorite part of the weekend. She didn't want to shop anymore ... she wanted to go back to the hotel and order Room Service and watch a movie!
We will definitely be back! Thank you ALL for your wonderful hospitality!
December 16, 2013
Rated 1 out of 5 by Mark1418 Don't be early
It's not so often that during your business travels you arrive to your hotel before 3pm, but if you do do not expect a room at this place. I actually arrived at 1130am and was told to come back in an hour, upon my return another 90 people came In early as well and I was told I can not check in until 3pm. The staff was rude and in no way facilitating for a business travelers needs. If you are needing a gift shop for a drink while you wait 4 hours you will need to go to the hotel across the street. They don't have one here.
September 3, 2012
Rated 3 out of 5 by RB1234 Good Not Great
Travelling for business as much as I do I have stayed at dozens of hotels. For the cost and self boasting at the Westin I expected better. The room was so-so. It was just barely acceptably clean and I could never get staff to fix the lamp over the desk despite several calls. The level of amenities was less than many other chain hotels catering to business travelers and the bed was less comfortable than theirs. The lobby is very dark and not at all inviting.
On the positive the concierge desk is staffed by some of the best people I have met. All requests were handled with perfection. I had a very early flight and the staff member who places coffee in the lobby was one of the happiest people I have met at 4:00AM on a Friday morning.
Overall there are better choices.
May 21, 2012
Rated 5 out of 5 by gidoc Great service
We always stay at the Westin River North when we come to Chicago. The hotel amenities are outstanding and the proximity to great restaurants and easy transportation to various sites make it a pleasure. The staff is always doing their very best to make our stay pleasant.
May 11, 2014