Rated 4 out of 5 by Love2travelSA Wonderful views
High floor rooms have great views. Rooms nice and big. Great location.
February 4, 2014
Rated 4 out of 5 by Dec413 Great Hotel
You cannot go wrong here. The hotel is in a great location, the service is superb and the staff could not be friendlier or more helpful. Rooms are large, uncluttered and views from the higher floors offer a great city view of Boston. Highly recommended.
February 3, 2014
Rated 4 out of 5 by Nohasslestraveler Great hotel, in-superior customer services
I was a guest at the Westin Copley Place this past weekend (Jan) in Boston, MA. I was happy to find gorgeous accommodations in a great location. Upon check in the staff at the hotel was friendly and helpful, as well as capable of assisting me with any questions I had. Per the normal a hold was placed on my card for incidentals. I was told that upon check out it would be removed. A week later after finding out that it wasn't yet canceled on the hotels end, I called to get it straightened out. I found the customer service rep to be rude, ask way too many personal financial questions and extremely unprofessional.
January 17, 2014
Rated 3 out of 5 by Patrick99 Thermostat broken
I stay in this hotel often, and usually have wonderful experiences. I entered my room to find the room like a sauna. I attempted to turn down the heat but the termostat was broken. I wanted to quikly shower and get ready for a cocktail party, so I called to get my rooms switched. It took about 4 phone calls and 15 minutes for them to tell me there were no rooms they could move me to. I then had to wait another half an hour for the engineer to fix it, and THEN i could take my shower and get ready. I was late for the event, the main reason I stayed here to begin with.
December 18, 2012
Rated 5 out of 5 by Evelyn921 First Time Stay
We were very impressed with the Westin Hotel. We were in town for the dental convention and were greeted by a friendly and competent staff. The view from our room was terrific and the breakfast at the Huntington Restaurant was delicious. We will definitely return.
February 2, 2014
Rated 5 out of 5 by Blue25legend Very comfortable stay
We extended our stay here by extra nights as a result of "Sandy" and the trains being cancelled. The staff were always extremely polite, helpful nd knowledgeable and covered access to Copley Place and the Prudential mall was certainly very handy during the storm and rrsukting windy and wet weather.
The only downside was that the hotel charge of approx $12 for 24 hours wi-fi/internet use which is a bit naughty in this day and age - go into the mall and get online free just by being in the mall or near one of the shops.
Otherswise a very enjoyable stay.
November 3, 2012
Rated 4 out of 5 by TAL2013FALL Overall
Overall experience would be a 3 out of 5. One morning for 20 minutes did not have hot water but engineering /operator were great in resolving and fixing.
Not overly friendly staff. But my experience with Boston in general during my time was not friendly either. Could be more customer focused especially on the drive, bellmen, and front desk. Front desk did not have my SPG on file which I had placed on the reservation with PCMA. Thus, recognition was not there. The room size was wonderful...not sure if that was a standard room but was quite spacious. However, hard goods could use some updating.
January 16, 2014
Rated 5 out of 5 by SanDiegovisitor Dust on the candy and canned nuts
This is a wonderful hotel, that I have a deep affection for. The staff are great and the location is very convenient for business and pleasure. My son and I came to Boston to visit schools and relatives. The first thing my son noticed while we unpacked was the thick layer of dust on the snacks and drinks on one of those electronic trays that charges your room for removing an item. I suspect that housekeeping does not dust these items as the room might be charged for a "purchased" item.
November 6, 2012
Rated 4 out of 5 by Patrick99 Comfortable for a quick stay
This was just a quick stay with an evening check-in and leaving the next day. Check-in took almost 15 minutes as there were only 2 people on duty at the desk and a very long line. I was upgraded to a junior suite, which honestly would be a regular room in most other hotels. It was comfortable, but nothing to write home about. Parking fees for a quick overnight are crazy. $47 when I was really there about 10 hours. Park in one of the lots around the corner and pay half of that!
July 5, 2013
Rated 4 out of 5 by tazzers First Timer to Boston and Westin
I would rate the Staff Met My Needs higher only for one incident. I arrived Jan.11,2014 with no luggage. My airline had said they would deliver it to the hotel before the morning. My luggage did arrive at the Westin at 330am according to the attendant at the luggage counter. However, I was not informed of its arrival until I left my name to say that it was coming. Too my surprise my Name and room # was already logged but I was not informed until 300pm on Sunday. The attendant apologized but could not answer why I was not informed.
January 20, 2014
Rated 4 out of 5 by Patrick99 Long Lines and Annoying Housekeeping
I have stayed at this hotel many times, and this time we were in town for an event in the city and used points to pay for the room. We arrived in the evening. We were in a hurry so I parked at the hotel, but be warned the almost $50 parking per night is outrageous. There are garages nearby that charge $15. I don't pay that much in Manhattan!
There was a very long line at check-in, it took almost 20 minutes to get through the line, even using the Platinum line.
We were upgraded to a corner junior suite, which has AMAZING views. This makes the hotel worth it! OSushi just outside the lobby in the mall is amazing food too.
Since it was a late evening event, we were in late and had a 4pm late check-out. There was no "Do Not Disturb sign in the room, but we put the latch on the door to signify that and went to sleep. We were awakened 5 times by housekeeping, despite us telling them no, and we were leaving at 4pm. They even came back twice to ask again what time we were leaving, and woke us up. That is unacceptable, even for a free room with points, as those points are valuable!
I have had issues with annoying housekeeping here before, and I will think twice about staying when I want to sleep in. I will be in that position this weekend in Boston, so I have already reserved another SPG property. Hopefully they can realize it and fix the situation.
October 30, 2013
Rated 4 out of 5 by Denver22 Great Location, inflexible service
This hotel has the best location: indoor walking to Copley & Prudential malls, very close to Newbury Street and the South End, within a couple of blocks of 2 subway stations.
The service, however, was inflexible. I do not like Aloe products, and the only soap and shampoo available had Aloe in it; when I called to see if they had any alternative, they did not. I ended up going to a nearby pharmacy to buy my own soap and shampoo. Also, they have treats and drinks on the counter next to the TV, triggered by sensors to bill your account. I was travelling with 2 kids, and requested that this gets removed; however, they told me there would be a "$25 restocking fee" to do this; I turned this down since I thought it was ridiculous to charge me for removing items that I was not going to use. Not surprisingly, my kids did trigger the sensors accidentally, a charge showed up my bill, and then I had to call to get this charge off my bill.
May 16, 2012
Rated 2 out of 5 by Andrew1130 Not a great stay
Went to my room after check in and one of my children went to go to the bathroom. The toilet was not cleaned. I called house cleaning and they took about 1/2 an hour to send someone up to clean the bathroom. Later that night my my children went to go to sleep and pulled back the covers and their bed was dirty. The room was obviously not cleaned for new people.
I called the fron desk and they were very apologetic and changed my room and offered me 5,000 points for my inconvience. So now I need to call the hotel to complain as the points have not been put on my account. Over-all not great treatment of a Gold member!
July 12, 2012
Rated 1 out of 5 by summer The staff was rude
I found the staff here to be very rude, and generally not particularly helpful. I phoned the front desk a few times to ask for small things (sugar for my coffee one morning and another time my key card wouldn't work) and they were abrupt and unfriendly. I wouldn't stay here again (although great location and a beautiful hotel).
July 2, 2012
Rated 5 out of 5 by WineAdvisoryGroup Excellent Location
This is a nice Westin. Perfect location for visiting Boston. Connected to the Copley Place mall and right smack in the middle of the Back Bay for shopping, sightseeing and restaurants. All the typical Westin niceties... great service, room, heavenly Bed. Great choice for Boston.
April 7, 2013
Rated 5 out of 5 by MAN2012 Great room, location, and service
Absolutely GREAT service! I was allowed to check in a 8:15 am, well before my expected 3:00pm time. This allowed me to conduct my business without worrying about my luggage being in a public storage setting. I really appreciate this flexibility of the staff! Thank You!
September 16, 2012
Rated 5 out of 5 by Cerruto7 Extaordinary Staff
Stayed at this hotel and the staff was the best-Here are some great people
Charlie York, Brenda Fitzgerald, Angela Vento(GM), Natalie Hebert, Susan Specone, Jen Stoler, Dennis Byer, Jenete and Eugenia. unbelievable service!
January 24, 2014
Rated 5 out of 5 by Dacc Some improvements I would reccomend
Being in hospitality industry I travel a lot and Westin is definitely on my top list.Two things I've noticed during my stay, which need imrovement:
1. iPOD docking station - doesn't work with iPhone 5 and 5S - there was no adapter to hook my phone on the old dock and it was big inconvenience, since I wasn't able to listen to the music in my room. And as you know - more and more people will start using iPhone 5S very soon ;)
2. Glass on the desk - it might be functional from the cleaning point of view, but you can't use your mouse on it. For those of us who travel on business it's not very convenient, since we do work from our rooms at least two times a day for a couple of hours.
Other than that the brand is still excellent and no one can beat your Heavenly bed!
January 15, 2014
Rated 5 out of 5 by Sully Graduation Weekend
This hotel is awesome and you couldn't ask for a better location, beautiful big room, super comfortable beds, and great access to bars and food. The valet car service wonderful and there are are so many Boston sites in walking distance.
May 25, 2013
Rated 2 out of 5 by Reunion25 Nightmare at Check-In
Upon arriving at check-in, we found a line of about 10 people, no Preferred Guest check-in available and no true first come/first served. We stood in the general line for about 10 minutes wen a Preferred Guest for someone to wait on him by demanding it from one of the clerks, who at first told him at 2:55 pm that the SPG line didn't open until 3 (it didn't). We found that out after getting in the SPG line, which apparently forfeited our place in the original line. Bottom line: after waiting 30 minutes in the check in line, our room wasn't ready and we had to do it again an hour and a half later. What a pain!
October 18, 2012
Rated 4 out of 5 by Bostonbound Dont expect to feel welcomed when checking in
Hotel is in a great location and Westin is my favorite Hotel Brand but was very dissappointed at checkin. Had made reservations directly with an on site staff member who was fantastic and offered some add on perks and handled special requests etc. When checking the Front Desk agent could barely be bothered with us. Claimed all the notes from my booking weren't mentioned and offered no assistance to correct anything just handed us our room keys and left us standing there very disappoined and we had only just arrived. Not a great way to start. Hotel rooms in Boston are a dime a dozen, its the employees who make it special. Someone needs to tell the front desk staff that.
December 30, 2013
Rated 4 out of 5 by DCguy20036 Perfect Location for a Westin that could use a tad of renovation
I have stayed at the Westin Copley Several Times and have always been very pleased with the staff and service. I have always been lucky enough to be allowed to check in early. The front desk staff is friendly and helpful and has upgraded my room when possible. The doormen know everything about Boston and gave great recommendations for places to eat. The rooms are nice and clean, but seem like they are about due for a renovation (they are not run down, but perhaps are due for a touch up). I'd say this is about the best location of any hotel in Boston - walking distance to everything! Definitely a thumbs up!
December 21, 2011
Rated 5 out of 5 by BDC23 Beautiful property
The hotel was great. I have heard complaints about the junior suites but mine was nice and the Boston landscape was lovely.
The breakfast is amazing, definitely worth it!
May 1, 2013
Rated 5 out of 5 by Llama63 Love the Boston Copley Place
Great hotel. Wonderful staff and event location. Food very good for conference as well.
January 24, 2014
Rated 2 out of 5 by Arra HVAC in Room 2912 is LOUD
My family and I stayed in 2 suites for 7 days over Xmas. HVAC in 2913 was fine. 2912 though was incredibly loud. ...like a jet engine starting up every 15 minutes.
The first day we had no hot water in both rooms. ...no explanation from hotel as to why.
Every day we had to ask for water to be delivered to the room.
And every time we needed our car, 3 times per day, they'd ask...'Are you checking out now'? Very annoying. You'd think they'd know we were checking out on the 26th and not ask on the 20th, 21st, 22nd, 23rd, etc.
Not up to Starwood expectations. One exception, the bellmen were very nice...
December 27, 2012
Rated 5 out of 5 by LMCAL Our Favorite Boston Winter Hotel
3 yrs ago we booked this hotel because there was a major storm forecast and we needed to get into Boston over the holidays. It has now become a holiday tradition. We stay for several nights - it is perfect for our extended sibling family. The location is great - we can walk everywhere from the Copley location and Copley Square at the holiday is beautiful. Those that don't want to go out in the cold/ snow can stay in and cover a lot of territory through the bridges that connect the hotel to the malls restaurants and Top of the Hub. The rooms have amazing views. And, when we were snowed in, we played board games (we brought our own) in Bar 10. Great place to stay in a great location.
December 31, 2013
Rated 4 out of 5 by binder22 Hotel Location
Hotel was easy to access the Hynes Convention Center
January 22, 2014
Rated 2 out of 5 by MF0426 Shameful service
I stayed at the Westin Copley last month and was very happy with the location, though the room was older and the decor was out of date. These things happen -- though less often in Starwood properties.
What shocked me, however, is that on the morning I was set to check out 5 of 6 of the elevators in the hotel were down for at least two hours. We waited and waited without any information, and multiple people on my floor came very near missing their flights. I missed two morning appointments. And after just barely making it to the airport on time -- after taking a taxi instead of the train and running through the airport -- I was shocked to receive an email with a standard folio, as if nothing had gone wrong. The Westin did absolutely nothing to compensate guests who weren't able to use the elevators, including people who -- as far as they knew -- had actually missed flights. We also waited for 90 minutes as the one working elevator continued to stop but was completely full. Every time we called, they blatantly lied about when things would be up and running (promising 15 minutes) -- optimism and desperation, I'm sure, but an honest assessment would have given us the chance to go back to our rooms and to start changing our schedules. I also don't think this was all that isolated; the concierge was dismissive and less than helpful as well.
Just after college I worked at a resort hotel for a season. I know these things happen. But we would have apologized to our guests, and we would have found a way to compensate them. This isn't what I've come to expect from Starwood properties.
July 18, 2012
Rated 5 out of 5 by JP22712 Awesome as always!
From the moment I arrived, I had no complaints. I head to Boston periodically to visit family and discovered this hotel a couple years ago - now I wouldn't stay anyplace else. My daughter and I had a very early flight in this year arriving in the city about 8 am. On a whim, because we were exhausted (I had left my home about 4am), I decided to head straight to the hotel just to see if it would be possible to check in early. The staff was able to give us a room at that time so we were able to get some rest before embarking on a day of visiting the city.
The room was great, the staff superb and I have absolutely no complaints.
December 17, 2013
Rated 3 out of 5 by TravelingIn2012 Mixed stay in a convenient location
As others have noted, this hotel is in a good location, connected to the Copley Place shopping mall, which also connects to the Prudential Center and entrance to the Hynes Convention Center. Easy walk to a T stop (Copley) and, if you need to rent a car, there you can rent from Enterprise (at Copley) or Avis (about 3 blocks away). Duck Tours also depart from a half-block away. Rooms are decent sized for ones in a high-rise, but rather dark even with all of the lights in the room turned "on." It was nice to have a small section of the window that could be opened slightly to get some fresh air in the room (we had arrived after a very long travel day from Europe). I should mention that this is a very large hotel (the website notes 803 rooms), so some of my comments may simply be the result of the challenges of running a very large, busy hotel.
During check-in, Receptionist did at least acknowledge that he had my Gold number on file (unlike some of the other Platinum members who have commented), but that was the only acknowledgment provided. No mention of the welcome gift for Gold members. He then acted surprised that my reservation was for a double-occupancy. (Strange, since my reservation confirmation stated this and my reservation was made directly by telephone with the hotel.)
When we reached the room, there was only 1 small bottle of water in the room and 1 bath towel. (This made me think that they assumed this would be a single-occupancy room). I called to request that a second bottle of water be provided as well as additional towels. These were provided fairly quickly. However, on subsequent days, we were again only left with a single bottle of water for 2 people. They did manage to resupply an adequate number of towels. I didn't bother to call again over the water issue since I had already decided to run to the nearby Shaw's market to pick-up larger bottles of water.
One other thing to mention: the Westin Copley has the annoying mini-bar "trays" that are electronic, so if there's a slight nudge to this "tray", you get billed for whatever has been "moved", even if is has not be removed. This tray sits next to the TV, on top of the dresser, and in a location that can easily be nudged. The sign describing this is relatively small and since we never use the mini-bar, generally don't notice these things. So was I surprised to find a $30+ charge from the mini-bar on my bill (and only afterwards, noticing the note on the tray, after my husband mentioned he accidentally knocked a few items over)! I mentioned this during check-out and the receptionist (much more pleasant than the person who checked us in) removed this charge quickly, offered a printed, revised copy of our bill, and thanked us for our stay.
If you just need a place to stay in a very convenient location and/or are attending a conference at Hynes, then this is probably a good option. It is probably also decent option for a leisure trip while there is not a conference taking place at Hynes.
May 9, 2012