Rated 3 out of 5 by JennTZ1 Charges for Everything
We went to Waltham for a family Christening. I was the only one to stay at the Westin. They charged for parking. Only hotel in area not to have a breakfast buffet. Only has one restaurant that charges through the roof for very little food. Hotel is under construction when I walked into my room it smelt like a gas leak. They moved my room but sent no one up to check out the smell. Which alarmed me. We stayed at the Westin because the room price was better than the others but after all the additional charges they tacked on we ended up paying 50% more than if we went anywhere else.
August 14, 2014
Rated 4 out of 5 by Pumpkin97 attractive hotel
Good rooms, pleasant staff
August 13, 2014
Rated 3 out of 5 by SpencerB Employees not friendly nor welcoming
Bellman everywhere but none offered to assist until you have everything out of the car and have struggled. Breakfast service was very similar waiter was rude had to wait over 1/2 hr for our food then arrived cold. No manager present to assist associates.
August 11, 2014
Rated 3 out of 5 by tirb123 not so clean feeling during last stay
I stay here 2-3 times a year. while the rooms look much better than they did in the past, they did not feel clean on my last visit.
A- there was no bathrobe in the bathroom when I checked in, only an empty hanger with the "enjoy this bathrobe" sign. Bathrobe never provided during stay
B- there was a wet towel hanging over the shower curtain when I checked in
C-Bed sheets seemed moist/humid at check in
August 7, 2014
Rated 4 out of 5 by WineDiva Room Service Food
Ham & Cheese sandwich came with absolutely NO condiments, even though it was advertised in menu. I was too hungry and tired to call front desk, so I ate my sandwich DRY......NOT enjoyable at all!
August 6, 2014
Rated 5 out of 5 by Smith22 Greast Staff
The hotel staff was especially sensitive my family as my daughter was relocating to the Boston area. The staff even sent us a card wishing our daughter well on her new move.
August 5, 2014
Rated 3 out of 5 by CBtravel Needs improvement
Room and facilities were nice and despite construction. Customer service and staff training needs improvement. Had troubles checking in - checked myself and my roommate (arriving separately) into 2 different rooms and had to deal with that, and then room didn't cleaned until cleaning person was going into room at 5pm - discussed need to use room from 5-6pm and asked if she could clean after 6pm and was told no. No-one at front desk answered so had to go back downstairs to get assistance, and then had to wait some time for that to get resolved. Internet was included in room rate, but got billed anyway and had to resolve that as well. Still concerned to see if final bill is correct or not!
August 4, 2014
Rated 3 out of 5 by Scottybrew Visit
I am at the Westin almost every week. This one was quite disappointing. First dinner Tuesday was just ok and the service was not great. Then I got up Wednesday morning to zero hot water, Not sure what is going on but it seems like service is getting worse with each visit lately. Also please change up the menu both for room service and restaurant
August 1, 2014
Rated 4 out of 5 by Chad944 No Hot Water
I didnt have any hot water the last morning of my stay. I notified the front desk and they stated that they would give me 2000 SPG points for my inconvienence. Can you please make sure this happens. In the past I've been told similar things and nothing has ever been followed through.
August 1, 2014
Rated 4 out of 5 by JuJube2 Under Construction
Even though the lobby was under construction, entering from the side door was not an inconvenience at all. The pool was surprisingly small and the café that is in the lobby is not open all day and there are no vending machines for snacks for kids. The last day was raining so hard and the bellman had no unbrellas, Needless to say he was drenched and so were we trying to put our luggage in the car.
July 29, 2014
Rated 4 out of 5 by Clemmie Westin Waltham
The construction was a huge disappointment and annoyance so I would recommend this hotel ONLY after construction is finished.
The rooms were very nice, bed was comfortable but phone didn't work.
Staff was courteous, helpful and fair.
The food was very good but a little pricey.
July 28, 2014
Rated 2 out of 5 by FB12 Maybe better after construction
Lots of construction inside and outside. The hallways to the swimming pool had mold where the baseboards go and the pool had an 'off' odour so we would not let the kids go swimming. The rooms were small but nice, and watch out for the snack trays as they automatically charge you if a snack is lifted by accident and put back. There is also a large snack bar under the cabinet where a fridge should go. No fridge or microwave provided without additional charges. WiFi was also an extra $9.99 a day which these days is normally included. The lobby only had a complimentary juice and snack on Saturday night and not during the week. For a hotel under construction they did not give anything extra as compensation.
July 28, 2014
Rated 3 out of 5 by Annoyed1001 Nickel and Dime
My husband had a great quote - "you can stay here, you just can't drive here". Paying for parking in a suburban hotel is ridiculous. Also, the mini bar that charges you after 5 seconds is the dumbest thing I have ever heard of. This does not encourage families to come to the hotel.
July 28, 2014
Rated 4 out of 5 by NewCanaanHector Work in Progress
The hotel is under construction but fully operational.
Renovation was good, but it clearly did not include the mattresses nor the rest of the bedding.
A small hiccup with our in-room early Saturday breakfast was quickly, efficiently and effectively handled by the Service Express Manager.
Overall, great people, but some items need attention.
July 27, 2014
Rated 4 out of 5 by KC12345 This hotel is great for business meetings and conferences!
This is one of my two preferred hotels in Waltham, MA. I have been staying here almost every other week since May of this year. I particularly enjoyed the breakfast buffet it offered. The food was always presented nicely and always clean and fresh! However, with the ongoing renovation project, there's no more buffet. Hopefully, upon the completion of the renovation project, the hotel will bring back the greatly missed breakfast buffet! Thank you!
July 26, 2014
Rated 4 out of 5 by Fresca This hotel has great staff but also has flies
Rita at the Front desk was terrific. There was not enough staff at the desk when I checked in and she had to answer the phone and check me in but she handled the disruptions (at least 5 ) very professionally and was a terrific example of customer satisfaction.
On the other hand our meeting rooms and the lobby were infested with Fruit Flies - nasty!
July 25, 2014
Rated 4 out of 5 by Lee27 Remodeled furnishings great
I appreciated the new carpeting, wall covering, furniture, nice appointments.
July 24, 2014
Rated 1 out of 5 by CALO27 Did not meet my expectations for a Westin Hotel
I arrived at the Westin Waltham around 6 pm and checked into my room to find that the bathroom had numerous bugs in it - seemed to be some sort of fly. There were at least 10 that I could see from just a quick glance around. I went to the front desk and they said that happens if people leave the windows open. They relocated me to a second room. I always check the bedding / bed when I check into a room to make sure it is clean & pest free - when I pulled back sheets there was a LARGE fresh urine stain on the mattress and well as some other smaller stains. It literally looked like was never cleaned. When I went back down to the front desk the employee did seem somewhat concerned after I showed her the pictures from both rooms. She did also offer a 'free pizza from room service'. I did not ask to be relocated again as I did not feel like moving rooms again and wasting more of my evening on finding a room that clean. Since it was a double room - I slept in the 2nd bed. I was extremely disappointed in the quality of the rooms, they also seemed really dated. I know that they are completing a renovation project so hopefully this will improve the condition. As of now, this hotel is not up to Westin standards.
July 24, 2014
Rated 5 out of 5 by ll27 This hotel has exceptional front reception staff!
Every need was attended to in a courteous and most friendly manner. Even when leaving, a gentleman in a suit helped me load my vehicle. Probably the most impressed I have ever been with the customer service at this hotel. Please note that the "facilities" question above was rated average as the property was under construction - did not have a hot tub which would have been nice for the sore hockey players.
July 21, 2014
Rated 4 out of 5 by bkpounds Renovation does not impact gurst relations
Staff engagement excellent
July 14, 2014
Rated 4 out of 5 by gdizzle Nice but...
Very comfortable room and convenient location on Rt. 128. It would have been nice to know the hotel was undergoing major renovations when the reservation was made.
July 14, 2014
Rated 2 out of 5 by DW28 The Longest Renovation in Hotel History
I stayed in this Westin in January in a pre-renovated room; a few of my primary criteria are the facilities: gym, restaurant, and of course the room. In January, the gym was moved to a banquet room while renovations were underway. The staff there told me the renovations would be completed by April or May latest.
Lo and behold, I come back in late June/early July thinking the renovations would be finished but in fact, the lobby entrance had been moved and this time the restaurant was in a banquet hall. I mean come on, enough is enough. Won't stay here again until I get reassurances the renovations are finished AND there is some communication proving it.
July 10, 2014
Rated 4 out of 5 by Maggie2991 Charging $15 Fee for Guest Parking
It was truly disappointing to charge a guest $15 for overnight parking per night. This hotel is located in a suburban area, not a city, and the $15 parking fee/night is truly unnecessary. Also, the elevator in the parking deck had a overpowering urine-like smell. If you are going to charge $15 for parking, at least clean the elevators.
July 7, 2014
Rated 4 out of 5 by GymSok weekend stay
Had breakfast at restaurant June 29. Service was not good, most likely because not enough wait staff. Yoy need to add staff!
Also, at checkin/checkout desk - long waits. Again you need to add more staff.
Otherwise, was a great stay!
July 7, 2014
Rated 5 out of 5 by Jason1009 Great Stay
Although the hotel was under renovation, my stay was not disturbed at all. The room was spacious, the bed was heavenly! The staff was very helpful and had given us a hassle-free stay!
July 7, 2014
Rated 1 out of 5 by taymarjo What is Happening Here???
I am in the middle of perhaps the worst stay I've ever had at a hotel. I was going to let my experiences thus far slide, but I just can't do it. My family has visited this area annually for the past several years to attend a well-known football clinic at one of the colleges. Our past visits have been great so I'm not sure why this one is so different. After24 hours of travel to a couple of different colleges, we came to check in before headed to our next location. I had my paperwork in hand and went to the check-in desk with my family. The woman at the desk could not find a reservation number on the papers nor could she find a reservation under our names. She thought that maybe I did not save my reservation and that was the problem. My response was, if you have rooms available, let's get checked in and I was looking for the rate on the paperwork provided. The young lady went to speak to the manager and came back to tell us that she would be checking us in, but in the future, I need to make sure that I save my reservation! REALLY? I am not accustomed to being chastised third party, by a front desk clerk, and the conversation did not sit well with me or my husband. We needed to be at a college by 4:00 pm so we quickly went to our room, changed and left. I tried to reach the manager via telephone en route to the college to no avail. We then came back to the restaurant, we waited ten minutes to be greeted/seated, curdled creamer arrived for my coffee, we had a long wait for dinner, and my husband's meal arriving iced cold. No apology, offered. And I've been up for hours because the bed is just not comfortable. I understand this hotel is in the middle of a renovation, but service should NEVER suffer. There are too many other hotels saturating this area to deal with this nonsense. And my concerns may seem minor, but when traveling for days, you want your hotel experience to be uneventful, check-in seamless. Service is a constant, not a surprise. We will not come back again, nor will we spend another dime here. Thursday (check-out) day cannot come quickly enough.
July 2, 2014
Rated 2 out of 5 by Melin162 Melin162
The food was expensive and the location of the hotel is difficult. One time when returning from Boston the taxi could not find the hotel and it was a mess. I think the hotel must help their guests with moving around.
July 1, 2014
Rated 5 out of 5 by Leenie01 Wonderful staff
Upon check in we were treated extremely well, and Belicia took great care to make sure we were comfortable. The hotel was comfortable, clean, and we will return!
July 1, 2014
Rated 3 out of 5 by Oscar128 Hotel for conference
The hotel was good for the conference, but not to visit Boston, as it is difficult to get to Boston, and the staff do not help in finding tours
July 1, 2014
Rated 2 out of 5 by DCTraveler546373 Disappointed
I was not advised that the hotel is undergoing a substantial lobby renovation. Would have been nice to know upon booking. The hotel could/should have made a gesture to make up for this which they didn't.
June 30, 2014