Rated 3 out of 5 by bpatel48 The elevator lock needs to be replaced with the one that works.
I've been staying at the Westin as it is convenient for work. However, I've been issued a room at a check-in that still needed to be cleaned, multiple incidents about the room key not working for the elevator lock and the bus boy having issues giving me a water bottle, although i did explain to him that I am using the GreenChoice, therefor I do not get water bottles in my room (he gave me a lecture on calling room service at that point). Breakfast staff on the other hand goes above and beyond to please everyone. If they fix the issues concerning their elevator, bus boys and housekeeping staff, they'll have no trouble bumping up their starwood status to category 3.
August 21, 2012
Rated 4 out of 5 by ChrisPR11 This hotel has excellent staff
I spend at least 10 days per year at the Southfield, MI Westin and must comment on the excellent staff at the front desk. The team goes above and beyond expectations when accommodating me upon check-in by recognizing that I am a Gold SPG member, are very friendly and extremely professional.
July 18, 2014
Rated 3 out of 5 by TJ66 Not up to Westin Standards
This was my first time staying at this Westin although I stay at Westin properties across the country monthly. I was given a handicap room as they said they were sold out. I asked for different room but again told that I it was sold out. My room had an old plastic shower head that was loosely connected and sprayed all over the bathroom when I turned it on. Not the heavenly shower that I'm used to. The TV remote did not work either but I figured it just needed new batteries. I made mention when I checked out and I was told they would give me 1,000 Starwood points. Not the experience I would expect from this property.
June 11, 2013
Rated 2 out of 5 by Me475 Hotel needs maintenance
The hotel staff were friendly upon my arrival, specifically the man at the door and the woman at the reception desk.
Points for improvement:
1. lights in bathroom broken/burned out
2. too many patches and dingy areas on wallpaper in room and bathroom
3. restaurant food not great (had appetizers), though breakfast buffet (especially the fruit) was good (staff very good by the way)
4. gym equipment often broken or in need of repair, gym could use a good wipe down
July 12, 2014
Rated 5 out of 5 by Towels Very nice hotel
My stay here was amazing. love the place and will for sure come back to it. Free parking is always a plus. Nice rooms and very clean. Great stay overall.
July 11, 2012
Rated 2 out of 5 by Manju Below Expectations for Westin
I reserved this hotel because of Westin's reputation, and it had an indoor swimming pool. Big mistake. When we arrived we found the pool was only 3 feet deep! Not exactly a "swimming pool", but a kids wading pool. Also, the key cards for the elevators didn't work most of the time & required multiple replacements. It was a problem with many guests & hotel staff did not seem to care about the problem at all. Expensive mistake I won't make again.
August 8, 2012
Rated 1 out of 5 by Zulu79 Horrible Stay
I normally have a great stay at this hotel. We use the hotel every year for Michigan Grand Council Conclave. Where we have out of town guest come and celebrate with us. This perticular weekend my toilet flooded my room at 4 in the morning. I called the front desk to let them know what has happen and they came and stopped it from flooding. They had to switch my room from a King Size heavenly bed. To a double bedroom. When I went downstairs to see if there was any other rooms available. The staff said that it was sold out. I asked if could be compensated for the inconvenience of having to move my room. The staff began to get rude with me telling me "my room was comp anyway and there's nothing we can do". Of course my room was, because for every so many rooms we sell for our event. We get a free room. The staff was terrible and nasty and treated me like a second class citizen for all the business that we bring to the hotel. We have use this hotel the last 4 years but may have to rethink using it again in the future. I have yet to receive an apology from the rude and inconsiderate staff from the hotel and havent been comp anything for my trouble. But if this is the kind of treatment that we are going to receive from your establishment. Then we will just take our business somewhere else.
July 30, 2013
Rated 4 out of 5 by Meow4 Okay
Surprised , that in this age of communication, that this hotel wants to charge for WIFI. Very disappointing.
Room very dark upon entering. Had to feel our way to find lights.
Staff was amazing. Best staff I have ever encountered! Really!
July 14, 2014
Rated 2 out of 5 by StarwoodRon41 Quality at this location has really declined
Maintenance of equipment (i.e.-TV in room, keycards and keycard readers) was unacceptable. TV in room wouldn't display local channels even after attended by engineering dept. and keycards frequently did not open hotel room door or operate the elevators. We were not the only guests experiencing this problem.
Did not have enough front desk personnel to handle the check in procedure. Two personnel on duty during a Valentine's Day weekend promotion could not efficiently handle the number of guests.
No coffee shop open on a promotional/holiday weekend? Really?
I have stayed at this hotel frequently in the past but will re-think before returning.
Definitely not up to Starwood or Westin standards. Very disappointed.
February 20, 2014
Rated 2 out of 5 by Lynx81 Service is getting to relaxed, not good
This was my fiancé and I favorite hotel to stay. We don't live far but quite often (a weekend a month) we would stay to getaway from the every day hustle and bustle. One thing I can always say is the bed is magnificent and front desk staff are very courteous, nice and helpful to the best of their abilities. One stay I cut my foot from left over glass in the room; they made this up to me by me paying half off another room another day, the next time +2, guests in the next room were extremely loud and smoking marijuana. Management got them to quiet down after another call, but the smoking continued, which reeked under the adjourning door to my room. After a hiatus from the Westin, I decided to give them another chance, the first day everything was great, decided to stay the exact next day and remembered the email I received from SPG about a complimentary 3rd night for staying two consecutive nights.. well with more money out my pocket I would've been able to stay, not to mention the toilet broke in the middle of the night. The engineer fixed it, supposedly, until the next time I used it, I noticed it didn't. By this time it was 4am and I didn't bother to call because I was tired of breaking my rest. This Southfield locations needs to get there act together...many people know I stay here often and always ask about my stay...don't want to bad mouth anybody, but I will be staying at the downtown location until this one gets back up to the standards I once knew and was a reason I stayed often! One more thing, I wasn't acknowledged for my spg register so I was suppose to be at the next spg level now, but that hasn't happened.
October 21, 2013
Rated 5 out of 5 by Grandparent2014 Staff was prompt and polite.
The staff was very accommodating. Whether it was the front desk, phone operator, bellman, parking valet, or room server, they were all prompt and polite. It was a pleasure to stay.
July 14, 2014
Rated 2 out of 5 by Mm9375 I experienced poor service
When I arrived at the hotel at 5pm Sunday, I waited 20 min before a desk clerk came out to help the line of people building up at the front desk. My door key didn't work the first time. The bed mattress was ancient, very lumpy and uncomfortable. On my checkout morning, I called the front desk to confirm my checkout time was 12 noon. At 10:30 am, I got a call from a member of the staff who didn't identifier herself, but barked "What time you checkin' out?" And, when I replied at noon, she hung up on me.
April 22, 2014
Rated 5 out of 5 by michael1960 Needs Mattress
The mattress is absolutely worn in the middle and needs to be replaced
July 13, 2014
Rated 5 out of 5 by FirstTimeAttender Catering Staff
I attended the Popp-McNett Wedding on 2-22-14; the reception was held at this hotel. The catering staff was phenomenal. The waiter at our table, Adrian, was friendly and responded promptly to all our requests. The meal was delicious. I felt very cared for. Kathleen is another exceptional catering staff member. Later in the evening she noticed I was hungry and she brought me some snacks. I truly appreciated that act of service and kindness. Also, Bruce the bartender did a great job keeping up with a very demanding crowd. The catering staff was wonderful!
February 24, 2014
Rated 5 out of 5 by Countryfolks UNBELIEVEABLY AWESOME!!!!
We are from a very rural area of western Mi. We were in the Southfield area visiting a local medical establishment for my wife's health. We had made our reservation at the Westin online based on other reviews so we really weren't sure of what to expect.
After a long and very dissapointing day of medical disappointments we were ready to relax and unwind.
When we arrived at the Westin we couldn't believe our eyes! Everything about our stay was AWESOME!! THE ROOM, THE SERVICE, THE BED, THE FOOD, EVERYTHING!! It doesn't get any better than this! Highly recommended.
November 7, 2012
Rated 3 out of 5 by Nachos Less than average Westin
The check-in experience was fine. Staff was friendly. The Receptionist working on Sunday was not the friendliest in her service approach.
Hallway seemed tired and dirty and I feel the same when I walked in to the room. Missing fridge in the room.
Pool area was not clean either. Granted, possibly due to high usage...
Entrance from the parking garage to the hotel also feel dirty and dingy. Dirty glass doors etc.
Overall, the service/quality accommodation I received was more of a "Sheraton" standard instead of a "Westin" standard.
March 17, 2014
Rated 5 out of 5 by MDIL2014 Our stay here was VERY nice!!!
Beth, our customer service rep. went beyond her duties to accommodate my boyfriend and I this past weekend. Everything we needed and asked her to help with - she made it happen!! She is very professional, pleasant and friendly!! The service at the restaurant was also very accommodating and the food was good. Overall, it was a VERY nice stay at a VERY nice hotel. The walls are too thin, but maybe that will change with the upcoming renovation. It was also a convenient location for the reason that took us to Detroit.
June 30, 2014
Rated 2 out of 5 by Davep81 Going downhill
Stay here each time to the detroit area but no more. No recognition of platinum at check in. Extremely hot room was the main concern. Cannot control room temp this weekend and had zero sleep due to that. Uncalled for an a spg property. Only stay if you like your room a stuffy 75-80 degrees. Told staff and they said "sorry" and we'll send up engineer, waiting an hour for a no show. Terrible staffing coordination. Room had tons of dust as well. Not a good Westin anymore!
April 13, 2014
Rated 1 out of 5 by P2014 Disappointed
Room A/C was not working. Hot water was not available the day of my departure. Paint peeling from ceilings, mold along ceiling in bathrooms. Panel protecting the Heat and A/C compressor was ripped from the wall and then simply propped over the large hole. For being a 4 start hotel, I have had much nicer and comfortable rooms at other hotel chains. Really disappointed in my stay. I will be seeking alternative hotels next time I'm traveling to Southfield.
April 17, 2014
Rated 3 out of 5 by MIke2468 Dissapointing Stay
The front desk staff was inadequate to completely absent(!) when I tried to check out. Room keys did not work properly (elevator, room). The bed-side telephone did not work when I received my wake-up call. In general, there was a lack of attention to detail. The physical room was nice but that attribute did not offset the rest of the issues. If this were a cheap bare-bones highway-side motel, the lack of service might have been permissible, but I definitely expected an upscale hotel to have better service than Motel 6 and it did not.
November 21, 2013
Rated 5 out of 5 by Keith33 The best smelling hotel in America
First impressions are everything, when you walk through the doors of this particular hotel you are instantly greeted by the most awesome fragrance. I've stayed in many hotels over the years for both business and leisure trips, but this one smelled the best. Research shows that humans perception of smell is connected to many different emotions and can even recall certain experiences. Every time I smell a fragrance similar to the one that the Westin Southfield uses, it recalls back the great times I had while visiting Detroit and staying at this hotel. The free parking and my spacious room always come to mind.
I'm posting my comment 6 months after my visit because this hotel is still on the top of my mind. Not only did it smell good, but the room was nice and clean, very roomy, and I had a great view of the expressway and the surround area. They offer free parking, which is very rare these days. Even the gift shop staff was wonderful.
Overall, I'd recommend this hotel to anyone visiting the Detroit area. Southfield is only a short drive to downtown Detroit via M-10, only a few miles from the Detroit Zoo and the Somerset Mall and you don't have to worry about parking unless you want to valet, which is also reasonable. I definitely plan to visit Detroit again soon and look forward to staying at this hotel once again.
If you are a consumer who read reviews like me in order to narrow down hotel choices, I hope that you find my review of this hotel helpful in your selection process.
Thanks Westin Southfield for being Awesome!
September 4, 2012
Rated 4 out of 5 by bluegrass Service disappointed
Comng to the North American International Auto Show for years we have sometimes stayed downtown and sometimes here. This hotel offers good value. Our long term experience with this hotel is probably one of the main influences in our family's preference for Starwood brand.
The staff in the bar and in the restaurant (both) seemed indifferent this visit. I would really appreciate having the Wall Street Journal available on Saturdays even if I have to pay for it. I was surprised that staff did not try to locate where I could buy one.
January 21, 2013
Rated 3 out of 5 by BarbMD Several little things....add up!
There were no bed linens for the pull out sofa. Why would these not be in the room already? I had a young child I was trying to put to sleep and it took 2 phone calls to the front desk and 20+ minutes to get sheets - and they didn't bring pillows! Front desk staff at check in wasn't very friendly and the pool was closed for renovation - one of the main reasons I chose this hotel!
April 20, 2014
Rated 2 out of 5 by SFlores91 Very disapointed
I expected a little more from The Westin. My wife and I where definetly excited for our stay. Once we got there they gave us the wrong room, & on top of that placed us next to a "staff only' room where I guess they collect dishes from room service.So most of the time we heard loud dishes banging most of the night/morning not relaxing at all like i thought it would be after a hard week of work. It was like staying the night by a noisy kitchen very sad & very Disapointed.
February 18, 2014
Rated 5 out of 5 by Trixie91 Excellent Staff
Every staff member I encountered, from front desk to housekeeping to room service, was very friendly and went above and beyond. I had a great stay and will visit again in the future!
July 5, 2014
Rated 1 out of 5 by Grumpyfin Disappointed...........
Let me start by stating that I have stayed at this hotel numerous times and have always had a very enjoyable stay until this last visit. For Thanksgiving I reserved what I thought was a nice suite but upon further inspection this room was everything but nice. The largest offender was the couch that was in the room. It seemed to be covered with some VERY nefarious looking spots (ie; bodily fluids). At that point all I could think about was what may have taken place on this couch and how much I didn't want to sit on it.
Then there was the torn wallpaper, dusty lamps and office chair, and human hair on the bathroom counter. Being a repeat guest as well as SPG member, you would think that someone would do something like inspect the room prior to allowing a SPG member to accept it. This room was not worth $50+ dollars!
December 10, 2013
Rated 2 out of 5 by AA85 Customer Service
We have stayed here before and loved it so we decided to come back to celebrate our anniversary.Unfortunately,we didnt have the same experience.My disappointment isnt the bad experience in our room but more the way the staff handled it. I told the front desk about the problems when I checked out and she didnt seem to care. I also sent an email to the hotel regarding my stay and never got a response back. Almost makes you feel like they dont apprecialte their guests.
November 6, 2012
Rated 4 out of 5 by Alexonthekart Good experience besides food
This is my second time to stayed here. Last time I made is last thanksgiving. Valet parking is $20. I was upgraded to a Junior suite since I was platinum member. The only thing I don't like is the brakefast, the fruit was very bad, waiter is not friendly.
April 13, 2014
Rated 2 out of 5 by smadge59 Not a recomendable Westin
The Westin hotel brand is my favourite and I have stayed in many. This Hotel is not worthey to be called Westin.
My first room carpets were dirty, the heating was stuck on 88F and couldn't be adjusted. The room phone didn't work so I couldn't reach the reception and worst of all my bedsheets were dirty. The second room was better but not up to Westin standards. The hotel is tired, poorly staffed and needs a major facelift.
January 30, 2014
Rated 3 out of 5 by Michelle6 Hotel is sub par for a Westin
This Westin is not up to par. Slow response time to requests - room service, calls to front desk regarding issues, etc. I've been staying here 3 nights a week for the past 12 weeks and inevitably ABC (the TV station) does not work in my hotel room - the front desk always seems surprised by this complaint. Internet is extremely slow depending on what room you are in. Typically, only 1 of the 4 elevators is in operation and wait time is excessive.
January 23, 2013