Rated 3 out of 5 by union30 great location for my purposes--could do better
This hotel is in a great location, but is a little tired and could use some upgrade. It is a little dirty.
August 18, 2014
Rated 5 out of 5 by Chevy68 The Hotel is incredible
The Hotel staff and facilities
August 18, 2014
Rated 4 out of 5 by LHW13 Great stay during AAFP
The Westin was a great hotel to stay at during the AAFP National Conference. Within easy walking distance of everything and very friendly staff, especially Tall Paul who helped me and greeted me each morning. The only issue we had was that our door to the hotel room was difficult to shut. More than once we realized that the door was not shut properly after being in the room for a couple of hours.
August 13, 2014
Rated 1 out of 5 by Earplugsneeded Noise, Noise, NOise
I was looking forward to "unwinding", "relaxing" and "resting" with the Westin Heavenly Bed. Well, this hotel had the bed but the lack of soundproofing in the room was so bad, you simply couldn't enjoy the bed. Between the window noise and hall noise, there was never a possibility of the promised good night sleep.
March 19, 2012
Rated 1 out of 5 by wbff12 Terrible stay
For a hotel as expensive as the Westin our stay was a huge disappointment. We had loud guests keep us from getting any sleep on BOTH of the nights we stayed there. We will never again stay at this hotel...my email complaint went unanswered by the hotel....
May 17, 2012
Rated 2 out of 5 by hellome roaches
Room had roaches, contacted Eduardo on day 2, did his best to help but there was no follow up afterwards, stayed 5 nights
August 16, 2014
Rated 2 out of 5 by mandchuey Quality does not meet expectations or price
Thin walls allowed the noise from guest next door, who played television loudly, to seep into our room all weekend. Stains on carpet. Piping showed in bathroom, peeling paint, and hug gap between sink and wall. Jacuzzi in pool area very dirty. Sheets dirty upon arrival. Torn curtains. Reservations stated 3 PM checkout, but staff said "hotel too booked to accommodate that feature." $5 coupon for declining housekeeping implied redemption at several locations, but only honored in non kid friendly bar/restaurant.
August 7, 2014
Rated 1 out of 5 by TRV1 Not the Westin quaility their known for
The lobby was nice and typical for a Westin property. We were given a corner room with a nice layout and a great view of the downtown area. The room it self was extremely unacceptable. The walls were 1980's paneling painted baby blue, major stains on the carpet, furniture was very old and very used, hair on the bathroom ceiling, black tape holding the glass on the exterior sliding glass door, rotted holes around the base boards, bathrobe was stained and everything had the look of a cheap motel. Not even close to the Westin standards,
I love the Westin and am dissapointaed with their name on this property.
January 23, 2012
Rated 5 out of 5 by SMcF This Hotel Has great adjacent amenities too!
The hotel is connected via bridges and overhead walkways to the Union Station, the Mall next door, and just across the street to so many activities. It is at a central location to everything anyone would need while on the road, on vacation, or just for relaxing.
August 13, 2014
Rated 2 out of 5 by Sketchy Not as heavenly as I expected
The room was very large and had great big windows that let in lots of natural light. The coloring of the room was a soft pale blue and very soothing.
On the surface the room was clean and looked like a typical Westin facility. There were a few problems with the ceiling, basically some of the popcorn was tearing away with pieces hanging.
The towels and linens were the downfall. Not up to the Westin standard at all. In fact I left one hand towel with the front desk and advised them that they inform housekeeping to begin using it as a rag - it was torn and frayed. The sheets were a bit rough and not the heavenly silky sheets I have come to love at Starwood properties.
July 16, 2014
Rated 4 out of 5 by Meredith69 This hotel has everything you need
Being in the Hallmark center makes for a convenient stay, and it is close to many attractions. The rooms were quite spacious and well equipped
August 13, 2014
Rated 4 out of 5 by SteveTravel66 Biz Visit to KC
Nice hotel! Convenient to downtown KC
August 13, 2014
Rated 1 out of 5 by unhappytraveler227 unfortunate experience
although the hotel is beautiful and in a location close to some shopping and activities in KC, The service was left much to be desired. The person who waited on us at the front desk did not greet us, when there was an issue with the reservation (this was a trip thru my employer)there was no apology and no offer to fix it. It was embarrassing and frustrating. Parking also is limited if you do not valet, which the valet didn't explain or we would have done valet. when I spoke with a manager on the way out the next day, his solution was to offer to pay for our (not included)breakfast (honestly at $200+ a night shouldn't you at least get a danish?) I will not recommend them, it seems the Staff has Checked out!
October 26, 2012
Rated 3 out of 5 by Sleepless11 Noisy room, bad maid service
Our room was on the 10th floor, but it was very noisy all through the night, with police sirens, and sounds of firecrackers, loud cars, so loud it sounded like the sliding glass doors were open. The beds were so comfortable though!
The freezer was full of frost and had a frozen wash cloth stuck in it. A light in the bathroom was out. Maid service never came by to give us more toilet paper, coffee, and coffee cups. I had to find them each day and ask for them.
August 4, 2014
Rated 5 out of 5 by lcnh14 Comfortable sleeping
Great bed and pillows. Good sleeping!
August 11, 2014
Rated 5 out of 5 by freq1traveler Nice hotel
The room was spacious and clean and the bed was very comfortable. The gym had a good amount of elliptical machines, bikes & treadmills and a nice weight room.
June 20, 2014
Rated 3 out of 5 by WMAIPP Average Hotel - Great staff!!
Alex at the front desk and the woman who cleaned my room (Gwen????-17th floor) were both excellent as was all the staff, but they stood out. There was one woman at the front desk that was GREAT but I didn't get her name. Alex would know. I had Credit Card issues and she and Alex worked very hard and went above and beyond to help me as did Eduardo. Thanks to all.
The food was so/so as were the rooms. Both needed work and the noise from the fountain was disturbing at times, but the view was nice.
July 30, 2014
Rated 1 out of 5 by Val1955 Westin Crown Center - Showing It's Age
My wife and I were looking forward to a great stay at what should have been a premier hotel, what we experienced was no better than an off the track motel.
Our room, which was supposed to be an upgrade, was less than stellar; the rug turned our socks black after walking across the room. The nooks and crannies of the room were collection points for dirt and crud.
The room had a balcony, but the sliding door had been secured to open no more than two inches and the window ajacent to the door was sealed with black tape.
Air-conditioning was inadequate.
August 20, 2012
Rated 4 out of 5 by Blueski48 this hotel has great staff & facilities for their guest.
Our over all experience at your location in Kansas City was overwhelming for the 2 of us,as this was the 1st time that we had stayed at a Westin hotel anywhere.The stay were great.The faclities that you offer
were great also.
The only negative thing that we have to say is that the hotel was hard to find & that on monday morning the restaurant was understaffed & that we could not get a breakfast there without waiting for 45 minutes or more ,so we just went around the corner & had a coffee & bagel at the place over there. Thanks for everything.
October 25, 2013
Rated 4 out of 5 by JD27 Very Nice Stay
I found the staff welcoming and nice, the room comfortable and clean, and my stay was very nice.
August 8, 2014
Rated 4 out of 5 by Kat1960 Good place to stay
I had a really nice stay.
August 8, 2014
Rated 3 out of 5 by Jais Room Cleaning
I stayed at the Westin KC for 5 nights. I had to call in house-keeping to clean my room 3 nights of the 5. Coming back to an un-cleaned room after a long day is frustrating.
Sherri Scott is fantastic and was ever so helpful. Thank you Sherri
August 6, 2014
Rated 2 out of 5 by Sara18 This hotel is not good for business travelers.
We had quit staying at this hotel after several stays when we realized the Westin Crown Center loves to book high school groups -- too much partying in the halls into the wee hours. We had no choice on this trip because we were part of a wedding. All these years later -- two groups of high school students. The band students behaved responsibly; the girls' dance teams did not. And management spread too thin to deal with the noise complaints. To add insult to injury, our room was never cleaned, even after repeated calls.
February 17, 2014
Rated 4 out of 5 by StLmom Great time in the "center" of Crown Center
The staff provided excellent service and I loved being in the middle of Crown Center. The bathroom was dated and had quite a bit of mildew around the tub.
August 5, 2014
Rated 3 out of 5 by Judy67 reservations & Valet parking
Issue with reservations reqested 5Th floor facing north got 13th floor facing east she changed our rooms too 6th floor facing west so we stopped there didnt want to change made reservations 3 wks prior shouldnt been a problem.Now for the Valet we brought 2 cars while I was checking in we w2ere told we had to move our pickup we had just unloadedour luggage and hadnt even got our room number to give them so wepent 176 dollars and get treated rude thats wrong
July 28, 2014
Rated 3 out of 5 by CCRNLMT Hotel was nice
Location and room size very nice. Lobby very nice as was the resturant and bar. Room cleanliness was not as expected and parking garage was confusing and we endind up walking further with luggage than we would have liked.
August 4, 2014
Rated 3 out of 5 by Batch77 Not what I was expecting from Westin
I recently stayed at the Westin in Kansas City for the first time. I would not stay here again. I thought the customer service of the concierge was horrible and the rooms were only average. I am a frequent traveler, so I know what a good hotel is. Usually Westin is a good brand, but not this one.
For example, my sheets were dirty - I had to request the housekeeping to change my entire bed the next day. I was too tired when I first checked in, otherwise I would have had them change it that day. The tub in the bathroom had mold growing under the marble. That was disgusting... as obviously not well cleaned. When I asked the concierge for directions to places or help with finding starbucks, they were unhelpful and in one instance rude. I don't know if they don't like people that look like me or what, but I didn't feel welcomed or comfortable at this hotel.
Good luck if you stay here. I hope you have a better experience than I did.
August 1, 2014
Rated 5 out of 5 by BillyPhilly Still my favorite
Still my favorite Kansas City hotel. When the rates are good, I choose to stay here. the lobby is completely unique, the proximity to activities and unique Kansas City nightlife is great, and the north facing views are unbeatable.
August 3, 2014
Rated 1 out of 5 by Dana04 Nice location
Room not ready at 3pm which is checkin time. When room finally ready there was toilet paper and hair in the toilet....Not what I would expect for a 4-5star hotel!
August 4, 2014
Rated 1 out of 5 by rick1678 This hotel needs help.
As an SPG Gold member I expect premium service. Boy was I disappointed. All previos stays at Sheraton have been above expectations. Westin is supposed to be the premium property but when we checked in 1. Lotion bottle laying on floor by window. 2. Beautifu view spoiled by filthy interior windows. 3. No exhausr fan in bathroom, mirror steams up quickly. 4. Did not remove empty pizza box when room cleaned second day. 5. TV had bad connection on upper channels, picture kept freezing. 6. Internet connection very hard to establish, weak signal per my laptop. 7. Alex the manager a bit of a smart aleck, said he would waive internet charge since it wasn't working. Real nice! never have paid for room access at any SPG property before. Very disappointed in what is supposed to be a Premium property.
August 8, 2012