Rated 2 out of 5 by jrumble VERY Disappointing in-room comfort and amenities.
In comparison to other Starwood properties, this hotel most certainly lacks the in-room comfort and commitment to detail that are standard across the brand. Firstly, as a Gold member or otherwise, the room size was extremely small and the shower stall (not bath) was so narrow that it was impossible for a 6ft person to shower without wither touching the walls or smashing your cranium into the showerhead. Secondly, the overpriced snacks inside the room were considerably expired- Lays Potato Chips (21 days past due), Rolled Gold Pretzels (56 days past due), and Smartfood popcorn (56 days past due).
February 21, 2012
Rated 5 out of 5 by Marys2 This hotel had all wonderful features
From the moment we arrived, we felt so welcomed. The entire staff for all four nights of our stay were friendly, helpful, and fun!! No question went unanswered and if they didn't know something, they went to find out for us. All features of the hotel were excellent as I rated above, but they also seemed to go above and beyond what we needed. I would certainly stay there again if I'm ever in Columbus again. Roommate!!
July 5, 2014
Rated 2 out of 5 by NN23 Most disappointing Westin I've ever visited
I called SPG and booked the room. I specifically asked about parking and was told that self parking was no charge. I get there and it was $20/night. I get to my room and it's like a broom closet. I can't barely open the ironing board. The mini-fridge was locked, and staff failed to come open. I asked housekeeping for a few extra towels and it was as if I asked her to pull out her own teeth. I even had issues with the manager of housekeeping REFUSING to let me in my own room when the keycard failed to work. She got on the walkie-talkie and called downstairs while I had to wait with heavy bags and briefcases. I offered to let her see my id, and she refused, "because of security reasons" but my ID was security enough. Why have a rule or policy that causes inconvenience to your guest? If you can accommodate their request with less fuss you should do that over all things! You have a walkie-talkie, ask them for a last name for the room, and then check my ID, and let me in! Problem solved. But no, they took so long, I had to trek it downstairs and retrieve my own keycard. I am writing this lengthy review for others to know it was a bad experience from start to finish. I didn't read the reviews of this place and now I regret it. I couldn't wait to leave... I notice the only good reviews are from local people in Columbus that attended a wedding. Anyone else who isn't from the area gave this place awful reviews... I travel to Columbus often and I will not stay here again.
September 3, 2012
Rated 4 out of 5 by djb32 Beautiful Old Renovated Hotel
If you enjoy enjoy buildings with a history, here is one. One can only imagine the granduer of this place when it opened.
July 7, 2014
Rated 5 out of 5 by MTAC58 Wedding June 29
My husband and I hosted a wedding/luncheon with close family and friends in the grand ballroom on Sunday for our daughter's wedding. Everyone had a wonderful time. The service was top notch and the setting was majestic. It is truly a lifetime memory.
July 5, 2014
Rated 4 out of 5 by Eroku There are some really tiny rooms
Be careful when making a reservation - choose the right room. Some of the rooms in this hotel are only 160sq ft. This is an old building and some of the smaller rooms have weird layouts. For example, the bathroom in one was so cramped it is difficult to actually sit on the toilet. Another room I've had there was barely a foot and a half of space between the bed and the TV counter/dresser - I had to turn sideways to walk around the bed, and I am on the small side of average.
They should just knock down the walls in these smaller rooms and turn them into suites.
Overall it is a decent hotel, in 9 months of staying there, I only got the small rooms a handful of times. Luckily because of status, I was able to get an upgraded room.
November 14, 2011
Rated 5 out of 5 by Leona2014 Great Stay
Everything was great. Staff was very accomidating.
July 5, 2014
Rated 5 out of 5 by deerisle Great classic hotel in downtown Columbus
This property is located in a classic building in downtown Columbus. The staff was extremely friendly and helpful, and the rooms are spacious. Being a historic property, the rooms are not uniform, but that added to the character and experience. The rooms were renovated and updated, and I liked the hotel very much. The breakfast buffet was not great. Some of the good was cold and not replenished. We ordered off the menu after the first day, and that food was good.
I would definitely staff at this property again if I was in Columbus.
October 29, 2011
Rated 4 out of 5 by philadelphiaz Overall nice but two hitches
I only have two complaints. First, the air conditioning in the hallways was substandard. Second, the clock in the room did not have a lighted display so I couldn't tell what time it was in the dark room. Other than those two things, I was pleased with my stay.
July 2, 2014
Rated 2 out of 5 by ajw83 Hotel needs renovation
The hotel boasts a historic element, but it's amenities and features appear to have not been updated in years. Throughout my twelve night stay, my A/C stopped working over multiple nights, my room was not cleaned on the two days I requested, and the overall friendliness of the bar staff was subpar. I would not recommend this hotel for business travelers looking for SPG consistency.
June 29, 2014
Rated 2 out of 5 by adpholtz Overrated!
It is true the building is historically beautiful, but the pros stop there. Our room wasn't all that clean. It was $20 to valet park or self park, which they fail to inform you beforehand. The room was tiny with extremely large furniture that was stained. The furniture was way too bulky for the miniature size of the double-bed room. Furthermore, the wireless internet connection was $10. One would think in 2012 a hotel like the Westin would offer free wireless, but no. I would rather pay ten more dollars for the room and get free wireless. I am highly disappointed as even mediocre hotels offer free wifi nowadays. To sum it all up, this hotel is way overrated. They want $30 on top of the room fee for parking and wifi. Your money would be better spent elsewhere.
November 2, 2012
Rated 3 out of 5 by JMCD Room was unacceptable!
Unfortunately, I got one of the rooms I had read about in prior reviews! What a major disappointment! While this is a grand hotel, they clearly don't warn you about what kind of room they are going to give you. I travel for business and I have never gotten a room without a desk. I was forced to work on my bed the entire night. When room service came I had to put the tray on my bed and pull a chair to the bed to eat. For $145 a night, I would expect a desk! I will not return!
January 24, 2012
Rated 4 out of 5 by dinalwiz ms
i attended a wedding and stayed at your hotel in columbus everything was beyond my expectations
June 29, 2014
Rated 3 out of 5 by zpjm07 Little things add up
Nice Hotel in a great location, but small food and service issues added up over the stay.
-Filet at the bar was cold by the time it was served ( I chalked it up to bar food.)
- Was not offered coffee at the banquet lunch, but when we finally were able to get some, it too was cold.
- Our conference was at the hotel and ended at 5:00PM. I returned to my room to find that housekeepjng had just arrived. I requested clean towels and sent them on their way.
September 16, 2012
Rated 4 out of 5 by Melvan Awesome Front Desk Associate
We just wanted to thank the Front Desk associate who checked my wife and I in. She was wonderful. So personable, friendly and attentive to details, which means such a great deal after being on the road. We loved the room she chose for us.She is a great asset to your hotel - please give her a raise and pass on our gratitude for a great Starwood stay (especially fitting on the stay in which I achieved Platinum for another year)!
January 5, 2012
Rated 5 out of 5 by Jenn31 Wonderful customer service!
Checking in on one of the busiest weekends in Columbus, the staff could not have been more helpful and accommodating. From Kyle in valet to Emily and Halley at the front desk, I could not have asked for a better experience. They all went above and beyond to make sure that my weekend was perfect. Thank you so much for the wonderful hospitality!!!
June 23, 2014
Rated 3 out of 5 by Allison23 NOT a "heavenly experience".
I stayed in room 681. The room was very small and cramped feeling. The front desk staff weren't very friendly. I asked to add a night to my stay. The gentleman added a night, but didn't bother to tell me the rate would increase by doing so. In the room, the furnace was VERY loud and sounded broken. The towels and robe felt like sandpaper. We ordered dinner from the hotel restaurant--a medium steak and a cheeseburger + fries with two sodas. We only received one drink, and the steak was just as done as the burger. I called the front desk, and the young lady assured me a new steak and another beverage would be brought up. However, the second was no better than the first, and still no drink. At check out, my bill reflected an inflated rate for both nights, which a gentleman [unhappily] adjusted the first night's rate. As a former Starwood employee, I was, at best, unimpressed by the hotel, and will not be back.
February 19, 2012
Rated 2 out of 5 Needs improvement
I was very disappointed with my recent stay at the Westin in Columbus Ohio. I usually love staying at Westin properties too. Upon arrival the staff's effect was flat at best. The fact I am an SGP was not even mentioned. Once we got to our room we realized we were given a full bed, when I had reserved a queen. I went back to the desk where I was treated as I had been the one who made the mistake. Once we reached our VERY small room, we realize our fridge was locked, and there was no guest book (something that would explain hotel ammenities, etc). We called the front desk for our car approximately 20 mins before we were leaving, we headed downstairs, and had to wait another 20 mins. We were the ONLY people waiting. We were late for our dinner reservations and had to be seated elsewhere.
Overall it was a poor performance. I will not be staying at your Columbus location again. They could learn a few things from your Indy and Cincy locations.
November 18, 2012
Rated 2 out of 5 by Starwood01 Time for a makeover
Classic, elegant lobby. This is a historic property, but that doesn't mean the rooms and hallways don't need a major update. This is not a typical up to date Westin. It needs needs a major refresh. The rooms were old and small and look like they hadn't been updated in 10 years. The carpet in the hallways was old and worn and dirty.
October 21, 2012
Rated 4 out of 5 by Becca12 Concierge Service
My family was in Columbus for the Ohio State-Michigan game and ran into an issue that almost kept one of us from going to the game. The Concierge (Brittany) was so incredibly helpful and assisted us with our problem so that we could all go to the game. She went above and beyond and we really appreciated her help.
November 27, 2012
Rated 5 out of 5 by Jonathan8 Old but great!
Not knowing what to expect, I was a bit confused when arriving (We all have our horror GPS stories). Upon checking in and entering the room, my fears/confusion were assuaged. This hotel was wonderful and employed several excellent members that took courteous to a new level.
Two thumbs way up!
July 1, 2013
Rated 1 out of 5 by BUCKEYE83 Small rooms, needs updating
Rooms are very small, bathroom vanity not big enough to put anything on, no other counter space in bathroom. We had meetings there, no hand soap in the restrooms, lack of TP in the restrooms, front desk was notified by several individuals, nothing changed. Way overpriced for what you get.
September 26, 2013
Rated 2 out of 5 by RhodeIslandMOM FAR BELOW -----------WESTIN STANDARD
$22 for parking, no self allowed.
Nice Lobby and Nice Staff
Too bad....no hot food at night
Rooms old and outdated #468
View of alley
Mold on bathroom ceiling
Dirty grout on tiles
No plugs near bed for cell phone
desk plugs are old... dont work
refrig does not get cold.....Internet $10 night
July 2, 2013
Rated 5 out of 5 by Caroline11 QUick responsiveness
Our toilet didn't flush. Called operator. Someone was there within 5 minutes. No further problem,
June 23, 2014
Rated 5 out of 5 by Jen13 This hotel puts the guests first
I was very impressed with the customer service at this hotel from the second I walked in the door. The front desk attendant made us feel like valued guests and quickly took care of any issues we had immediately. I would stay there any time I go through the Columbus area.
January 4, 2013
Rated 2 out of 5 by WOF2012 Women of Faith
We picked this Hotel for our Women of Faith trip. We were suppose to have a rollaway bed, we didn't get one. Staff at the front desk were rude. Staff in the restaurant weren't nice. The room and the hotel were very clean. I will not be staying at this hotel again.
August 7, 2012
Rated 1 out of 5 by Moonpie Small Room, unorganized staff, relies on being historic instead of providing good service
I stayed at the Westin only because of a wedding I was attending. There was a sign when we arrived with the wrong time posted for the rehearsal. Which wouldn't have been a big deal, but no one knew that the actual time was two hours later than posted, and since I arrived at the time the rehearsal was posted to start, I was concerned. Staff never called when they said they would call the room when they verified time. No one who worked there seemed to know what was going on. Drinks at the bar were $10, they were good, but overpriced. They forced you to valet park your car for $22 a night, and we saw a manager actually have to scold the valets for the rude way they were treating guests cars. We asked housekeeping to clean our room at 4pm, because we would be at the wedding, we had to call again at 6, our room got cleaned by 7pm, but they forgot towels. No complimentary breakfast, no free internet. They tell you up and down when you get there how 'upscale' they are, but it's only an old beautiful building, with small rooms, poor service, and NO luxuries.
November 18, 2013
Rated 5 out of 5 by Del42 Fantastic location
Was in town for our anniversary to see Wicked. The Westin was within walking distance of the Ohio Theatre. When we arrived, we received an unexpected room upgrade because it was our anniversary. Fabulous room!! Great place to stay in Columbus.
June 23, 2013
Rated 2 out of 5 by Businesstraveler1 No great shakes
Rooms are very small. Bring a power strip - my room had only one unused power plug. $10 for 24 hours of wireless internet access seems over the top in this day and age. Breakfast buffet and valet parking are way overpriced.
March 11, 2013
Rated 5 out of 5 by SFMC62 Beautiful Old World Hotel
This hotel reminds of the beautiful hotels in Europe. Nicely restored, grand lobby. Rooms vary from very small to quite large. Front desk always very accomodating with upgrade for gold status. We stay here whenever in town.
January 22, 2012