Rated 4 out of 5 by Allexx462 Nice comfortable place to stay
The hotel is a remodeled Opra house from the past. They hold allot of weddings here. Located on the bus line and within a $5 cab ride from almost everything in Columbus.
Inconsistent maid service, costly slow internet and noisy wedding parties kept me from giving this hotel the usual 5 star that I give every year. They have removed this from the AmeicanHort convention list thus removing it from the bus routes for the convention. This will cause us to move to another hotel after being here every year for 6 years. I will miss it.
July 16, 2014
Rated 4 out of 5 by Melvan Awesome Front Desk Associate
We just wanted to thank the Front Desk associate who checked my wife and I in. She was wonderful. So personable, friendly and attentive to details, which means such a great deal after being on the road. We loved the room she chose for us.She is a great asset to your hotel - please give her a raise and pass on our gratitude for a great Starwood stay (especially fitting on the stay in which I achieved Platinum for another year)!
January 5, 2012
Rated 3 out of 5 by kandj1128 Thirty One Conference
There was a lot going wrong before I ever got to the hotel. They were taking deposits out 3 weeks before my scheduled stay. They had the wrong room size. When I would call they would simply say it was Thirty One's fault and I need to speak with them. I felt like it was always being blamed on someone else. I have never been steered wrong by Thirty One so I had a hard time believing it was all Thirty One's fault. They were suppose to have cute pink snacks also they never did only were serving refreshments. Was told that they also had free wifi in all registered rooms but that wasn't true either again they said Thirty One gave the wrong info. Parking was insane. We were suppose to get a discount that discount was $2 making the nightly cost $22!!! Park across the street in the public lot $14 and I parked for 3 days. Nothing happened to my car. I know I won't be staying there next year when Thirty One returns to Columbus next year. Watch what happens with this hotel lots of hidden things that they push blame to everyone else but themselves.
July 29, 2014
Rated 4 out of 5 by Suzy56 Hotel block rooms for an event
The pricing for rooms blocked for a wedding was very good. However, members of the family were placed all over the hotel . We would have preferred to be in close proximity to each other.
July 29, 2014
Rated 3 out of 5 by Allison23 NOT a "heavenly experience".
I stayed in room 681. The room was very small and cramped feeling. The front desk staff weren't very friendly. I asked to add a night to my stay. The gentleman added a night, but didn't bother to tell me the rate would increase by doing so. In the room, the furnace was VERY loud and sounded broken. The towels and robe felt like sandpaper. We ordered dinner from the hotel restaurant--a medium steak and a cheeseburger + fries with two sodas. We only received one drink, and the steak was just as done as the burger. I called the front desk, and the young lady assured me a new steak and another beverage would be brought up. However, the second was no better than the first, and still no drink. At check out, my bill reflected an inflated rate for both nights, which a gentleman [unhappily] adjusted the first night's rate. As a former Starwood employee, I was, at best, unimpressed by the hotel, and will not be back.
February 19, 2012
Rated 5 out of 5 by DawnDawn Heavenly bed , but staff was amazing!
Sad to be gone! I melted into the bed each night. Very clean rooms. I was with an extremely large conference group of Thirty-One ladies and the staff was superb at handling all of us. Gina, George, and Mikia went above and beyond and I cannot thank them enough for such a wonderful experience with Westin hotels.
July 26, 2014
Rated 5 out of 5 by NewJersey2014 This is an excellent hotel!
We were here for a wedding and it felt like a true get-away weekend for us!!! The room was clean, spacious and what a comfortable bed!!! Service throughout the hotel was wonderful!!!!
July 28, 2014
Rated 2 out of 5 Needs improvement
I was very disappointed with my recent stay at the Westin in Columbus Ohio. I usually love staying at Westin properties too. Upon arrival the staff's effect was flat at best. The fact I am an SGP was not even mentioned. Once we got to our room we realized we were given a full bed, when I had reserved a queen. I went back to the desk where I was treated as I had been the one who made the mistake. Once we reached our VERY small room, we realize our fridge was locked, and there was no guest book (something that would explain hotel ammenities, etc). We called the front desk for our car approximately 20 mins before we were leaving, we headed downstairs, and had to wait another 20 mins. We were the ONLY people waiting. We were late for our dinner reservations and had to be seated elsewhere.
Overall it was a poor performance. I will not be staying at your Columbus location again. They could learn a few things from your Indy and Cincy locations.
November 18, 2012
Rated 4 out of 5 by JJ09231976 The Staff was friendly
I really enjoyed the staff. They were excellent. Especially in the Valet parking. They were the ones we dealt with the most :)
July 28, 2014
Rated 2 out of 5 by Starwood01 Time for a makeover
Classic, elegant lobby. This is a historic property, but that doesn't mean the rooms and hallways don't need a major update. This is not a typical up to date Westin. It needs needs a major refresh. The rooms were old and small and look like they hadn't been updated in 10 years. The carpet in the hallways was old and worn and dirty.
October 21, 2012
Rated 1 out of 5 by xxxx Worst hotel
I have stayed at this hotel in the past, had a bad experience, but decided to try again. This was not much better. Last time I had to leave due to mold. This time the rooms have been renovated, but remain miniscule with very lumpy, uncomfortable beds, which are not conducive to sleep. I give up; I won't stay here again
July 10, 2012
Rated 4 out of 5 by Becca12 Concierge Service
My family was in Columbus for the Ohio State-Michigan game and ran into an issue that almost kept one of us from going to the game. The Concierge (Brittany) was so incredibly helpful and assisted us with our problem so that we could all go to the game. She went above and beyond and we really appreciated her help.
November 27, 2012
Rated 5 out of 5 by Jonathan8 Old but great!
Not knowing what to expect, I was a bit confused when arriving (We all have our horror GPS stories). Upon checking in and entering the room, my fears/confusion were assuaged. This hotel was wonderful and employed several excellent members that took courteous to a new level.
Two thumbs way up!
July 1, 2013
Rated 2 out of 5 by RhodeIslandMOM FAR BELOW -----------WESTIN STANDARD
$22 for parking, no self allowed.
Nice Lobby and Nice Staff
Too bad....no hot food at night
Rooms old and outdated #468
View of alley
Mold on bathroom ceiling
Dirty grout on tiles
No plugs near bed for cell phone
desk plugs are old... dont work
refrig does not get cold.....Internet $10 night
July 2, 2013
Rated 1 out of 5 by BUCKEYE83 Small rooms, needs updating
Rooms are very small, bathroom vanity not big enough to put anything on, no other counter space in bathroom. We had meetings there, no hand soap in the restrooms, lack of TP in the restrooms, front desk was notified by several individuals, nothing changed. Way overpriced for what you get.
September 26, 2013
Rated 5 out of 5 by Jen13 This hotel puts the guests first
I was very impressed with the customer service at this hotel from the second I walked in the door. The front desk attendant made us feel like valued guests and quickly took care of any issues we had immediately. I would stay there any time I go through the Columbus area.
January 4, 2013
Rated 2 out of 5 by WOF2012 Women of Faith
We picked this Hotel for our Women of Faith trip. We were suppose to have a rollaway bed, we didn't get one. Staff at the front desk were rude. Staff in the restaurant weren't nice. The room and the hotel were very clean. I will not be staying at this hotel again.
August 7, 2012
Rated 5 out of 5 by Del42 Fantastic location
Was in town for our anniversary to see Wicked. The Westin was within walking distance of the Ohio Theatre. When we arrived, we received an unexpected room upgrade because it was our anniversary. Fabulous room!! Great place to stay in Columbus.
June 23, 2013
Rated 1 out of 5 by Moonpie Small Room, unorganized staff, relies on being historic instead of providing good service
I stayed at the Westin only because of a wedding I was attending. There was a sign when we arrived with the wrong time posted for the rehearsal. Which wouldn't have been a big deal, but no one knew that the actual time was two hours later than posted, and since I arrived at the time the rehearsal was posted to start, I was concerned. Staff never called when they said they would call the room when they verified time. No one who worked there seemed to know what was going on. Drinks at the bar were $10, they were good, but overpriced. They forced you to valet park your car for $22 a night, and we saw a manager actually have to scold the valets for the rude way they were treating guests cars. We asked housekeeping to clean our room at 4pm, because we would be at the wedding, we had to call again at 6, our room got cleaned by 7pm, but they forgot towels. No complimentary breakfast, no free internet. They tell you up and down when you get there how 'upscale' they are, but it's only an old beautiful building, with small rooms, poor service, and NO luxuries.
November 18, 2013
Rated 5 out of 5 by SFMC62 Beautiful Old World Hotel
This hotel reminds of the beautiful hotels in Europe. Nicely restored, grand lobby. Rooms vary from very small to quite large. Front desk always very accomodating with upgrade for gold status. We stay here whenever in town.
January 22, 2012
Rated 2 out of 5 by Businesstraveler1 No great shakes
Rooms are very small. Bring a power strip - my room had only one unused power plug. $10 for 24 hours of wireless internet access seems over the top in this day and age. Breakfast buffet and valet parking are way overpriced.
March 11, 2013
Rated 4 out of 5 by Carol711 Great location
Staff friendly. Room clean.
July 26, 2014
Rated 1 out of 5 by ckgone This was my worst SPG experience
Really disappointed in this hotel. How do you forget to stock towels in a room? Broken heater was left unfixed and they didn't offer to move rooms for me. Breakfast food was mediocre at best.
January 20, 2013
Rated 3 out of 5 by Ford51 Slipping
My wife and I have been staying at Westin hotels over the last 10 years, beginning when our daughter was at Davidson Colllege in NC. We began staying at the Westin Charlotte. Then it was spectacular, and we began staying in them wherever available. However, we have seen them steadily decline in "finish". No longer is the Westin Bed a strong enough draw to overcome the beginnings of "shabby" that seem to be creeping in. It is hard to pick a single item. The hallmark of excellence is attention to detail in everything. A very small detail, but telling: The soap dish in the shower in Columbus was screwed into the wall with steel screws which have rusted, clearly noticeable against the chrome soap dish. Picking such a small item would appear to be toying with myopic minutia. I could go on with 8 or ten items like this that would make the case. We have travelled all over the world, always seeking the finest in accommodations. Things like glassware on the floor outside our door for two days is not what projects excellence. Look around. Other hotels have moved ahead of you and will now have our custom.
July 25, 2012
Rated 5 out of 5 by Bob321 Immaculate facility & service
This restored historic hotel is fabulous. So beautiful. The service is unbelievable, from the bellman to the waiters in the dining room. Just wish they had a larger formal dining room.
December 31, 2012
Rated 5 out of 5 by eah1978 Excellent Service
Would definitely stay here again. The only small thing is that the room said it would have an iPhone Stereo and it didn't. Would have loved to charge my phone and listen to music.
August 21, 2012
Rated 5 out of 5 by McAdoo SPG Birthday
I had to travel out of town to Columbus for my birthday and after delays at the airport, it didn't seem like it was going to much of a celebration UNTIL I arrived at Westin in Columbus. The young lady at the desk sent up a glass of wine and a piece of chocolate cake with a birthday note. WOW! You left an impression. Thanks Westin Columbus. :)
July 20, 2014
Rated 1 out of 5 by gmm21 poor finishes
The wallpaper in our room was unfinished. There was drywall mud on the wall, it felt like we were staying in a construction zone. I expected more from the Westin.
January 14, 2013
Rated 3 out of 5 by poubah1 needs help
Had to really work to get upgrade. Interior rooms very dark. Hotel a bit of a walk to short north area. Staff was helpful altho desk doubles as concierage.
March 22, 2012
Rated 5 out of 5 by Outlaw2 A busy hotel, but rooms comfy and quiet
Hotel was in great location and in walking distance of many attractions, including family wedding venue. Even during busy weekend, rooms on same floor as hotel wedding reception were comfy and quiet. Staff was very responsive to provide missing bathroom hairdryer.
July 21, 2014