Rated 2 out of 5 Needs improvement
I was very disappointed with my recent stay at the Westin in Columbus Ohio. I usually love staying at Westin properties too. Upon arrival the staff's effect was flat at best. The fact I am an SGP was not even mentioned. Once we got to our room we realized we were given a full bed, when I had reserved a queen. I went back to the desk where I was treated as I had been the one who made the mistake. Once we reached our VERY small room, we realize our fridge was locked, and there was no guest book (something that would explain hotel ammenities, etc). We called the front desk for our car approximately 20 mins before we were leaving, we headed downstairs, and had to wait another 20 mins. We were the ONLY people waiting. We were late for our dinner reservations and had to be seated elsewhere.
Overall it was a poor performance. I will not be staying at your Columbus location again. They could learn a few things from your Indy and Cincy locations.
November 18, 2012
Rated 2 out of 5 by Starwood01 Time for a makeover
Classic, elegant lobby. This is a historic property, but that doesn't mean the rooms and hallways don't need a major update. This is not a typical up to date Westin. It needs needs a major refresh. The rooms were old and small and look like they hadn't been updated in 10 years. The carpet in the hallways was old and worn and dirty.
October 21, 2012
Rated 4 out of 5 by Becca12 Concierge Service
My family was in Columbus for the Ohio State-Michigan game and ran into an issue that almost kept one of us from going to the game. The Concierge (Brittany) was so incredibly helpful and assisted us with our problem so that we could all go to the game. She went above and beyond and we really appreciated her help.
November 27, 2012
Rated 1 out of 5 by BUCKEYE83 Small rooms, needs updating
Rooms are very small, bathroom vanity not big enough to put anything on, no other counter space in bathroom. We had meetings there, no hand soap in the restrooms, lack of TP in the restrooms, front desk was notified by several individuals, nothing changed. Way overpriced for what you get.
September 26, 2013
Rated 5 out of 5 by Jonathan8 Old but great!
Not knowing what to expect, I was a bit confused when arriving (We all have our horror GPS stories). Upon checking in and entering the room, my fears/confusion were assuaged. This hotel was wonderful and employed several excellent members that took courteous to a new level.
Two thumbs way up!
July 1, 2013
Rated 2 out of 5 by RhodeIslandMOM FAR BELOW -----------WESTIN STANDARD
$22 for parking, no self allowed.
Nice Lobby and Nice Staff
Too bad....no hot food at night
Rooms old and outdated #468
View of alley
Mold on bathroom ceiling
Dirty grout on tiles
No plugs near bed for cell phone
desk plugs are old... dont work
refrig does not get cold.....Internet $10 night
July 2, 2013
Rated 1 out of 5 by Moonpie Small Room, unorganized staff, relies on being historic instead of providing good service
I stayed at the Westin only because of a wedding I was attending. There was a sign when we arrived with the wrong time posted for the rehearsal. Which wouldn't have been a big deal, but no one knew that the actual time was two hours later than posted, and since I arrived at the time the rehearsal was posted to start, I was concerned. Staff never called when they said they would call the room when they verified time. No one who worked there seemed to know what was going on. Drinks at the bar were $10, they were good, but overpriced. They forced you to valet park your car for $22 a night, and we saw a manager actually have to scold the valets for the rude way they were treating guests cars. We asked housekeeping to clean our room at 4pm, because we would be at the wedding, we had to call again at 6, our room got cleaned by 7pm, but they forgot towels. No complimentary breakfast, no free internet. They tell you up and down when you get there how 'upscale' they are, but it's only an old beautiful building, with small rooms, poor service, and NO luxuries.
November 18, 2013
Rated 5 out of 5 by Jen13 This hotel puts the guests first
I was very impressed with the customer service at this hotel from the second I walked in the door. The front desk attendant made us feel like valued guests and quickly took care of any issues we had immediately. I would stay there any time I go through the Columbus area.
January 4, 2013
Rated 2 out of 5 by WOF2012 Women of Faith
We picked this Hotel for our Women of Faith trip. We were suppose to have a rollaway bed, we didn't get one. Staff at the front desk were rude. Staff in the restaurant weren't nice. The room and the hotel were very clean. I will not be staying at this hotel again.
August 7, 2012
Rated 5 out of 5 by Del42 Fantastic location
Was in town for our anniversary to see Wicked. The Westin was within walking distance of the Ohio Theatre. When we arrived, we received an unexpected room upgrade because it was our anniversary. Fabulous room!! Great place to stay in Columbus.
June 23, 2013
Rated 2 out of 5 by Businesstraveler1 No great shakes
Rooms are very small. Bring a power strip - my room had only one unused power plug. $10 for 24 hours of wireless internet access seems over the top in this day and age. Breakfast buffet and valet parking are way overpriced.
March 11, 2013
Rated 5 out of 5 by SFMC62 Beautiful Old World Hotel
This hotel reminds of the beautiful hotels in Europe. Nicely restored, grand lobby. Rooms vary from very small to quite large. Front desk always very accomodating with upgrade for gold status. We stay here whenever in town.
January 22, 2012
Rated 3 out of 5 by Ford51 Slipping
My wife and I have been staying at Westin hotels over the last 10 years, beginning when our daughter was at Davidson Colllege in NC. We began staying at the Westin Charlotte. Then it was spectacular, and we began staying in them wherever available. However, we have seen them steadily decline in "finish". No longer is the Westin Bed a strong enough draw to overcome the beginnings of "shabby" that seem to be creeping in. It is hard to pick a single item. The hallmark of excellence is attention to detail in everything. A very small detail, but telling: The soap dish in the shower in Columbus was screwed into the wall with steel screws which have rusted, clearly noticeable against the chrome soap dish. Picking such a small item would appear to be toying with myopic minutia. I could go on with 8 or ten items like this that would make the case. We have travelled all over the world, always seeking the finest in accommodations. Things like glassware on the floor outside our door for two days is not what projects excellence. Look around. Other hotels have moved ahead of you and will now have our custom.
July 25, 2012
Rated 5 out of 5 by Bob321 Immaculate facility & service
This restored historic hotel is fabulous. So beautiful. The service is unbelievable, from the bellman to the waiters in the dining room. Just wish they had a larger formal dining room.
December 31, 2012
Rated 5 out of 5 by eah1978 Excellent Service
Would definitely stay here again. The only small thing is that the room said it would have an iPhone Stereo and it didn't. Would have loved to charge my phone and listen to music.
August 21, 2012
Rated 4 out of 5 by Johnmar Great facility but...
While the physical facility was outstanding, certain issues were disappointing...food for Capital reunion was not the quality expected, esp for $30...Friday morn buffet b'fst was seriously deficient for such a hotel...and maids forgot to leave wash cloths and hand towels. Valet service and bellman service were speedy and congenial.
April 28, 2014
Rated 3 out of 5 by poubah1 needs help
Had to really work to get upgrade. Interior rooms very dark. Hotel a bit of a walk to short north area. Staff was helpful altho desk doubles as concierage.
March 22, 2012
Rated 5 out of 5 by Russ78 This hotel is fabulous
We were treated very special. The staff was
Exceptional, courteous & accommodating.
The food was outstanding. Our room was well furnished, very clean with a nice view.
The bedding & bed was the best!
May 1, 2014
Rated 2 out of 5 by Joealm this hotel not for me
This hotel is old the rooms are small and the other facilities are not up to the word hotel
September 9, 2012
Rated 5 out of 5 by Jamore Wonderful time
We highly recomend the westin hotel to all our friends and family visiting Columbus ,ohio
January 6, 2013
Rated 5 out of 5 by SJohnson Wonderful Stay
Loved the staff!
Loved the room!
Loved the Westin!
WILL be back :)
January 7, 2013
Rated 5 out of 5 by Rachel27 Great hotel!
Great hotel and friendly staff!
May 2, 2014
Rated 4 out of 5 by OAACEMember Relaxing in Elegance
My stay was relaxing in elegance of a nostalgic grand hotel. Our conference was handled with much care and service was that of high standards of yesteryear .
April 30, 2014
Rated 4 out of 5 by jstoff6 Nice Service
The employees were extremely curtious and did everything possible to assist customers. The lines were long; however, because there did not seem to be enough employees to handle such a large group. For example, checking in took over a half hour per person.
April 28, 2014
Rated 4 out of 5 by FLmom Great Location, historic building
We were in Columbus to visit family in German Village, so the Westin is in a perfect location between the village and downtown. Because of the downtown location, parking is available only for a fee, but the valet service was always prompt and incredibly courteous. The front desk personnel were friendly and helpful, though a request to replace missing hotel information for the binder on the desk in our room was never fulfilled. The bartender in Thurber's Bar, which is pretty much also the hotel's dining room now for meals after lunch, was extraordinarily friendly and knowledgeable about the area. The biggest area of improvement needed at this hotel is housekeeping. Our room was never serviced properly, the job often left half done. One day, we left the hotel at 6:30 a.m. and by 4:30 p.m. when we returned, housekeeping had not yet visited the room. Another day, our housekeeper's cart was out of washcloths and no offer was made to find us any. Toiletries and minibar items were never replaced, food service items sat for days without removal. Upon arrival, we had a chair in the room with a broken leg -- it was replaced with one with ripped upholstery. And during our stay, the blind fell off of the window. Small things, one at a time, but over the course of our stay, evidence that the area of housekeeping and maintenance at this hotel needs much improvement.
November 28, 2012
Rated 3 out of 5 by Sharon0907 Change in management?
In the past, I've found this property to be above average, but my last stay was just okay. My room was directly across from the elevator and I was on the same floor as the Mexican soccer team. The food was below par. The AC had gone out in the dining room and it happened to be the hottest day of the year in Columbus. I do want to recognize the team that handles the valet parking as they are always prompt and courteous.
I've stayed at this hotel twice in the last month and probably 10-12 times in the last two years. The last two visits made me wonder if it's under new management. Needless to say, I will not be staying here in the future.
September 12, 2013
Rated 5 out of 5 by bap5207 The Staff and Accommodations Were Great!
We were staying at this Westin Hotel for a wedding. The staff was very attentive from the doorman who held the umbrella thanks to Columbus' rain upon our arrival to the staff handling our check in experience. The room was clean, well-stocked, and ready for us. The wedding reception and food were outstanding. I highly recommend The Westin for accommodations. If you're planning a wedding, they'll do a good job for you! Finally, we asked a member of the staff (Colleen) to take our picture for our Christmas card. It turns out she is a real photographer . . . our pic is great, and this will be one of our best family Christmas cards ever! : )
December 12, 2012
Rated 4 out of 5 by Annie2 Great for Conferences
The Westin had everything I needed during my stay in Columbus for a conference which was held there.
The conference room was comfortable and had good sound, light, amenities and service (staff).
Hotel grill was good for lunch, food and service was good, fast.
Hotel Bar Thurbers was a nice place to relax when I arrived to unwind with a drink and appetizer. Bar tender Skyler was friendly and went out of her way to find diet sierra mist for my drinks. Unfortunately the bar manager was not as accomodating the following night, and actually argued with me that I didn't have diet sierra in my cocktails the night before. I felt that was rude.
October 29, 2013
Rated 1 out of 5 by imhr Do not stay at this hotel
If you enjoying staying in an extremely small room this is a hotel for you. The bathroom is so small that you can’t even place your toiletries in the bathroom.
April 28, 2014
Rated 5 out of 5 by Gee3 The Westine is a 5 star hotel most definatly!
The warmth, professionalism and quality of care shown definatly meets that of a 5 star hotel standards. Every base was covered and met to meet an above superior rating during my visit/stay with the Westin.
April 27, 2014