Rated 5 out of 5 by JLCH Short stay but worth it
The hotel has excellent facilities, the romos are great and the restaurants of great quality.
I really enjoyed my 1 night in Dallas
September 4, 2014
Rated 4 out of 5 by MauiLovers Great Location. Service is pretty good.
I usually have more significant things to say in reviews. No big negatives. No exceptional positives. 3 night stay. Good staff. Better than average elite lounge. For this particular stay, it wasn't on par with our stay at the Westin Stonebriar earlier this year. The staff at that hotel was exceptional. But, Galleria location is more convenient for us, so we'll probably stay here at times in the future too.
September 2, 2014
Rated 5 out of 5 by sayuri1 Excellent & very comfortable accomodations
Mattress definitely as they say "heavenly" and the concierge staff demonstrated excellence in customer service--warm, friendly, welcoming
August 26, 2014
Rated 2 out of 5 by CWD56 I was disappointed with my room and the service of the front desk
The wooden trim on my desk was hanging off and needed to be glued or nailed back on. very disappointing. The light bulb in the bedside light was burned out and the alarm clock went off at midnight waking me from my sleep. It then went off again at 6:30 am. I had not programmed either event. At checkout I met an attendant at the front desk whose greatest skill was to quote policy and would not try to accommodate my request to separate the charges for my first night stay from the second two nights. I was just trying to separate business expenses from personal expenses. It seemed so easy but she just would not even try.
August 25, 2014
Rated 5 out of 5 by ABrown22 Exceeded My Expectations
My entire experience was great at this hotel. The workout room had enough machines so I did not have to wait, my breakfast was delivered right on time and the room was spacious with great beds. All the staff were friendly and very helpful.
August 21, 2014
Rated 5 out of 5 by Rfm11 staycation
My wife and I spent a saturday night here just to get away from it all and the hotel, the executive lounge, the staff, and the connection to the mall for shopping was amazing. We will be back and we recommend this property to both locals and travelers. Thanks
August 19, 2014
Rated 4 out of 5 by Bo1958 Nice room, watch maid service
Even though I called and was told maid was to change sheets, I know for a fact she did not in 3 nights. Expected better.
August 17, 2014
Rated 5 out of 5 by JWG333 It's the people that make this hotel so special
From the valet to the front desk to the staff on the concierge level, eevery one was friendly, attentive and very engaging. The hotel itself is also updated and very nice - Having a Macys in the mall is also a big plus.
August 17, 2014
Rated 5 out of 5 by ra52 My favorite place to stay in Dallas
I've been staying here for years. The sign of a great hotel or restaurant is to expect the same or better service every time you return. I always get that from the great staff at the Westin Galleria Dallas.
August 17, 2014
Rated 5 out of 5 by Brooklivia Great Stay
Thanks for another great stay!
August 15, 2014
Rated 4 out of 5 by ykarmout Conference
Very comfortable and convenient
August 13, 2014
Rated 5 out of 5 by PB1987 great hotel.
Excellent hotel with a great view. I wish I had know about the restaurants within the hotel at time of checkin.
August 12, 2014
Rated 5 out of 5 by Lapsteve Great service makes a great night's rest
Front desk check in what starts the tone for a great stay with the Westin Dallas Galleria. The attn. to detail is what I always notice with a well run front desk. Room is always ready on time and clean. Job well done - entire staff.
August 12, 2014
Rated 4 out of 5 by Mls2014 2nd Floor Restaurant
We had a great stay until our last meal when we chose the 2nd floor restaurant. We waited 35 minutes for our order. When I told the manager (blond woman) we had a flight to catch she said she was doing best they could. When I got my chicken Caesar salad, the chicken breast was raw in the middle. Our server was great though.
August 11, 2014
Rated 5 out of 5 by smuparent It's my home away from home
I love this hotel
The staff in the Club level are fantastic
After they meet you once,
They know what you like and are very prompt
They are really caring. When I had to drop off my youngest at SMU for college,
They were right there to console me and get me anything I needed
The only inconsistency is when u make reservations.
Sometimes they put you on the member floor
Sometimes you have to pay extra
I don't understand it
So now I call hotel directly to make my reservations
August 7, 2014
Rated 5 out of 5 by Girlsgetaway14 Bathroom door suggestion
Although the frosted glass bathroom door was unique and functional, it allowed too much light into the room if one party had to use the bathroom in the night or got up earlier than someone else. For that reason, I would suggest putting in a solid door.
August 5, 2014
Rated 1 out of 5 by sleepy25 loud bangs
Didn't get any peace and quiet until 1am. I called and had security come to my room do to the loud banging noises coming from upstairs and hallways where cheerleaders must have been jumping, opening and closing doors, etc...
August 4, 2014
Rated 5 out of 5 by Hokievt Great staff at the Westin Galleria
Great staff at the Westin Galleria. Front desk did a great job a check in and answering my questions. Great location to get around town to all my meetings. Based on the location several of them came to me. Good restaurants at/near the hotel.
August 1, 2014
Rated 5 out of 5 by mbhnyc Road warrior
Nothing makes someone feel more special then great recognition when walking into a hotel. The Westin Galleria offers the best customer service and they pay special attentions to all guest. I like that the John the general manager is in the lobby welcoming you from 5 to 6 when I check in. The front desk staff always has a smile and the Susan the concierge is great. Thank you and I will only stay at your hotel when in Dallas even when it is 15 minutes out of the way
August 1, 2014
Rated 5 out of 5 by Lori802 Friendly and helpful staff!
This hotel had the friendliest and most helpful staff I have ever encountered in a hotel stay. Seriously! If I am in the area again, I will definitely stay here!
July 31, 2014
Rated 5 out of 5 by Pfse You can't go wrong at the Westin Galleria
He hotel is clean, high end but not too stuffy. You can park your own car if you want and hang out in the lobby without feeling in the way.
July 31, 2014
Rated 5 out of 5 by Kev17 Excellent stay
My wife and I only stayed 1 night on our way to Las Vegas, We wish we had time to stay longer. We had an excellent time, the accommodation and food was excellent and we will return.
Kev and Kerrie
July 29, 2014
Rated 5 out of 5 by HeatherWBL The most comfortable beds!!
Once you crawl into these comfy beds you won't want to leave!
July 29, 2014
Rated 5 out of 5 by July45 This hotel has great customer service.
The rooms are a great size, the beds are plush, so comfortable and clean. Customer service was excellent. Great stay.
July 28, 2014
Rated 5 out of 5 by whiteoak Love this hotel for all it's amenities
The staff was helpful at check in and made accommodations for an adjoining room the next night.
July 28, 2014
Rated 2 out of 5 by Maverick77 Improvement Needed
Every time that I have stayed at this hotel, I have the same problem. I take medication that requires refrigeration, and while I am told every time that this is specified on my profile correctly, I have to call 4-5 times before every planned stay to actually get a tiny refrigerator in my room. The typical scenario is that I call the first time well in advance of the planned stay and am assured that one will be there in the room or I am told to call back on the day of arrival. I explain again that the reason that I am calling well in advance is so that a refrigerator can be reserved and be in the room upon arrival, and that the day of travel is understandably very busy and I am again calling well in advance to avoid yet one more thing to have to do on the day of travel. Being a corporate client who provides much business to your hotel, I would have hoped that this small yet important detail could be worked out without literally spending over 1.5 hrs over 4-5 calls for each stay to get this right. To further exacerbate the situation, the person on the phone often cannot find the reservation or doesn't want to take the time to look it up by name and says they cannot find it without the reservation number. If I again ask and voice surprise that I have to stop, find a file, and then tell them a reservation number when I could be btw flights etc., then they always end up finding the reservation, but I am so tired of this game. I call back a 2nd time to verify abt the refrig, and it is like I had never called at all and the same antics start all over again. This same frustration happens until I repeatedly have to then insist that the person with whom I am speaking actually contact the front desk and contact Facilities and confirm getting a refrig into my room. Upon arrival, what usually happens is that I am again told that they will do their best to accommodate my request which further irritates me as then I have to go to Oceanaire and get ice to keep my medication cold until hopefully the refrig will arrive as I don't want to risk that the ice machine on the floor will have ice. The best person with whom I had spoken so far was Angela last Monday. She could find the reservation without my having to drop everything and find the number. She took ownership and she called the front desk and when she came back to me, she told me the name of the person at the front desk who was assuring me that there would be a refrigerator in my room. However, upon arrival on Monday, when I got to the front desk to check in, I was only told that the system shows that there "should be" a refrigerator in the room. Luckily, there was, but this was my best experience after 5 calls and previous stays. For the caliber of hotel and for consistent corporate clients like my employer, this should be an easy item to manage. I should be getting a confirmation from the hotel in advance with certainty that the refrig will be in the room without question given how far in advance I book. The other item that is not consistent is that there is continual confusion at the front desk abt the timing of the shuttle to my local work place. My recommendation is that guest requirements or preferences on file actually be read in advance of their stay and accommodated or else why bother having them on file? My corporate colleague traveling with me had specified foam pillows due to her allergy to down. When we both checked in on Monday, she asked and was told that they would be in her room by the time we returned from dinner but they were not there! Regarding the shape of the soap and the wire soap holder in the shower, the soap constantly falls out btw the wire slots in the shower soap holder so who designed this as they never used this as a guest? I have to put a towel or something in the bottom to prevent the soap for continually to fall which poses a safety risk of having to keep bending down in a wet shower to get the soap and I am in good shape. If you are taking me seriously and really wanted this feedback, then pls do reply with a personalized response. I also have 2 more stays already reserved over the next few months. It would be great if I did not have to make 4-5 calls per trip abt a refrig and instead your hotel confirmed to me in writing that the refrig will be there, what the shuttle times are at which bldgs. of my employer leaving from your bldg. on which days, and if something could be done abt the shower soap holder or change the shape of the soap so that it doesn't fall through the wire holder. I look forward to a customized and personalized reply given the amt of time that I took to write this detailed feedback, and that I am a corporate client with additional planned stays. I think accommodation with concierge access would be warranted for corporate clients from a long standing corp client like my employer. I travel to Dallas frequently and decided to give the Galleria another try since last yr, but nothing changed for the better on what is a simple item, refrig, but critical for me to have. With the exception of Angela with whom I spoke on Monday before boarding my flight, all of the others did not take responsibility even though I stressed the need for a small refrig for medication. I look forward to your reply. Thanks
July 27, 2014
Rated 4 out of 5 by rooroo Jackson's trip
not overly dog friendly, had my dachshund with me, front desk not so nice, but valet guys were awesome and took care of both of us.
July 25, 2014
Rated 5 out of 5 by Joe2800 Hotel
Hotel is excellent Hotel is excellent Hotel is excellent Hotel is excellent
July 25, 2014
Rated 5 out of 5 by AJ1228 Great Business Travel Hotel
I recently experienced my second stay at the Westin Galleria Dallas and was not disappointed. The rooms are spacious and very well appointed for a business traveler. I attended a two day meeting and the conference facilities were clean, easily accessible and the meals provided were outstanding. Kudos the chef and staff!
The attached mall provides great entertainment as well as dining options without having to leave the property.
July 24, 2014
Rated 5 out of 5 by ed911 good stay, sleep, and service
the checkin and check out processes were without issue. the service (special room accommodations were also seamless and without issue). sleep was smooth and the stay too. the almost ridiculously low rate was good too.
July 21, 2014