Rated 5 out of 5 by Nevangel629 Exceptional staff, club lounge
My husband and I spent 5 nights here on vacation in November. From the moment we arrived, we were treated like royalty! The front desk staff was proficient in English and helped us hail taxis, get directions, and made recommendations. They also offer pretty good foreign exchange rates at the front desk.
The club lounge was exceptional -- probably the best I have encountered during extensive travel in the US and abroad. The food quality and variety was excellent and facilities were beautiful.
Our room was also wonderful! Very comfortable, with a view of the City Hall Plaza. They have heated floors and typical Westin amenities.
Overall, a wonderful experience! I look forward to our next trip to Seoul and couldn't imagine staying anywhere else.
December 12, 2012
Rated 5 out of 5 by alexnj Center Star
My wife and son stayed a week at Westin Chosun this past week, before the monsoon arrived. Because they were in a central location, they pretty much walked to everything, except the DMZ. They said the Weston Chosun was great and not much different than the top hotels we stay at in the states.
August 4, 2014
Rated 4 out of 5 by DrChung Very nice hotel
Convenient and efficient. The ambiance of the main lobby was truly 5 stars. Front-desk check-in staff was excellent. I specifically like to give praise to Mr Victor Lee's great service. He spoke very good English & helped me search for my SPG membership number as I did not have it with me. Once he confirmed my membership, he immediately waived the in-room internet charge which was very thoughtful of him. There is one area in the F&B that I find a bit disappointing was with the buffet breakfast ...its not really up to the standard of a 5 stars hotel (especially in taste). The biggest fault was not providing a 'butter knife' with the bread plate.
June 8, 2014
Rated 5 out of 5 by Michael0201 Great Experience
Excellent Staffs and Service.
Room was comfortable and the food was great.
August 5, 2014
Rated 5 out of 5 by NJCC Great Service
I love the doormen and guest service at this hotel. They anticipate your needs and are proactive to help you. It's a great way to start and end a visit.
The kitchen is great too. They will customize and create what you want when in need. I had a couple of special requests and they were happy to accommodate. That's what makes the hotel special and a home away from home.
Overall very happy with my stays at Westin Chosun, Seoul.
The macaroons in the room were a lovely touch. IF I had one request, I'd prefer fruits over sweets as vegetables and fruits are hard to get when travelling.
July 13, 2014
Rated 4 out of 5 by Katherine84 Outstanding Service, Great Location
This hotel was wonderful. We really enjoyed it. The facilities, the location, the amenities, the breakfast and especially the service were impeccable. We stayed in the executive suite and had access to the lounge, but unfortunately I was never allowed to go in because I had a 12 month old son, whom even when sleeping. It honestly was a big deterrent about not feeling 100% welcome at the hotel. We are a loyal SPG users and love staying at the Starwood Hotels. I hope that this policy will change pending that parents with small children know when to leave if their kids misbehave.
July 14, 2014
Rated 2 out of 5 by srithi111 I will not recommend this hotel
Very poor service. Mainly breakfast and check-in. spend 45mins to check in and spend 20mins before I could get my coffee at breakfast, I wasn't allowed to pick up my coffee myself.
August 3, 2014
Rated 5 out of 5 by Muscial Excellent service - returned my lost item after one year
I spend a lot of time in SPG hotels for my business travels. In the first six months of this year I have stayed 62 nights in SPG hotels around the world. Westin Chosun really impressed me today after I checked in and I was happily surprised to get a knock on the door and a hotel staff returned a lost item (a belt) which I left by accident in June last year when I stayed at the hotel. The hotel is not the newest SPG hotel in Seoul but I will definitely make this my peferred SPG hotel in the future based on today's experience. Thank you
July 19, 2014
Rated 5 out of 5 by Concerned007 great staff makes the hotel awesome
Wonderful staff at the hotel made our stay enjoyable. Everyone was very nice and attentive. Will be staying here again next time.
only downside was the smell of cigarette smoke coming from our neighbor. staff immediately addressed the issue by sealing the ventilation.
July 31, 2014
Rated 4 out of 5 by CT0127 Great experience as usual
I have visited this hotel for over 5 times. The quality of food maintain a very high standard. The location is good as well.
July 31, 2014
Rated 5 out of 5 by PankajJ Great service
The service from all the staff is outstanding.
The food is on the expensive side
July 31, 2014
Rated 5 out of 5 by XYUOUNO Great job by housekeeping
I returned to hotel since my last visit in April, and Housekeeping returned 3 shirts, and other items that I had left behind. Great job keeping track of my items!
July 29, 2014
Rated 4 out of 5 by ssssss 20th Floor Lounge
The 20th floor was excellent, and the staff were particularly friendly and helpful. I will return just for this.
July 29, 2014
Rated 5 out of 5 by totoro Local Package stay
As far as the service and facilities at the hotel, I definitely recommend it, however, the gifts belong to the package, I would not. The quality of the Heavely blanket failed to meet my expectation, far less than the same level of goose blanket sold at a department store. If a blanket is an aim of my stay, I would have been better to choose to buy at a market, not from the hotel.
February 24, 2013
Rated 5 out of 5 by Chris301 Westin has lots of advantages to business travelers.
Westin is located at the city center and it is very close to most big Corp..
Also. some of historical landmarks and famous shopping areas are within walking distance.
July 27, 2014
Rated 5 out of 5 by PANKICHI Great enough for family staying
I had stayed with my family for the short summer vacation.
Level of staff education was very good in each division. Inside room including quality of bed was good enough. Breakfast also nice.
So, overall my family will come again when we will come to enjoy Seoul.
Lastly setting of date (in/out) of this survey is something wrong with year. (not 2015 but 2014 we are now...)
July 23, 2014
Rated 5 out of 5 by supatight80 Hermes Bath Products!!!
The Westin Chosun is truly a top notch hotel. Everyone is so professional to a fault and it was just a pleasant experience.
Rooms are very high tech too and they have an iphone for you to use in room.
Kodus to the staffs in the club lounge as well. Very Friendly. Hotel is located in the prime high end shopping area in Seoul as well.
August 18, 2012
Rated 4 out of 5 by Ben2012 Full of character and excellent location
Proximity to myeong dong and the duty free department stores will be attractive to shoppers. It is also a situated directly above the subway station, and a short walk away from the underground river.
Great views from the club lounge, and also terrific fruit selection (kiwis and grapes).
Nice gym facility.
October 21, 2013
Rated 5 out of 5 by Bill943 All was well
Comfort, convenience, service were all excellent. The price of in-hotel food seemed unreasonable high, but the restaurants were always crowded so others did not seem to be concerned about the prices.
July 24, 2014
Rated 4 out of 5 by Bajajuan Feedback
Very good. In hotel resturants a bit expensive
July 26, 2014
Rated 5 out of 5 by BostonJim What an amazing staff
I travel often for business. While Seoul is far from where I live, the team in the Executive Lounge go out of the way to make me feel at home. Much thanks to Arthur and Shirley for their attentive service.
January 10, 2013
Rated 4 out of 5 by Niki72 Always living up to expectations
Always enjoyed my stay at this hotel which is in a great location with nice facilities and good though rather expensive restuarants. But its proximity to Lotte department store and Myeong Dong is fantastic and it's also a good business hotel with a nice business centre and meeting rooms
July 20, 2014
Rated 5 out of 5 by john1949 excellent service
Excellent service and the executive lounge was great to have coffee and a light snack without having to go to a restaurant
December 3, 2011
Rated 5 out of 5 by Tananthony NONE
Is a pretty nice hotel with wonderful staffs
July 24, 2014
Rated 5 out of 5 by JamesK72 Kind Staffs
Every staff has good attitude and show his/her good services.
July 21, 2014
Rated 4 out of 5 by Chaoli good
good location and good services.
July 20, 2014
Rated 5 out of 5 by Nofreenameavailable Excellent Price/Value Ratio
Professional managed hotel. Very customer oriented with a high level of service without overdoing it.
July 17, 2014
Rated 5 out of 5 by ABAR central location
default hotel every time in seoul. close to great shopping of myeundong, underground station, good restaurants(gomsobzib). gym/sauna is excellent. club lounge has great breakfast with amazing views.
plat recognition can be improved, no upgrades offered even though I've stayed more than a dozen times.
July 12, 2014
Rated 5 out of 5 by Hansong Very good location & service
Everything is good except sewer system in the bath room not functioning well.
July 15, 2014
Rated 5 out of 5 by dalaisama Heart of Seoul
If one were to place an X in the center of Seoul, it may very well sit on this hotel. Walking distance to most of the notable shopping districts and historical sites within Seoul. A short subway ride to just about everything else.
Superior service and amenities. Only downside is the price of the food. Outrageously high by any measure, ridiculous when considering the inexpensive options that is Seoul. Good news, there are plenty of fine dining options a short walk away.
Would look here first in any return trip to Seoul.
June 17, 2014