Rated 5 out of 5 by RBae Perfect for a much needed vacation
I just returned from a 3 day stay. The staff at this hotel are all incredible. Very friendly, professional and fluent in English. Every hotel in the world could learn a lesson from the staff here. The rooms are great, club room has great food and again - the service is phenomenal. The spa is awesome - two hot tubs and one cold tub - all big enough to hold many people though I was the only one there most of the time.
One thing to be aware of: the laundry fees are a little on the high side. Ok.. a lot on the high side. $20 for jeans, $16 for a t-shirt, $6 for socks and $8 for underwear. Don't stay here on the tail end of a vacation when you are running out of clean clothes!
One serious complaint: The massage services at the spa is a little weird. There is a room, where a guy wearing shorts and nothing else was waiting for me. Weird. I think that he should at least have a shirt on as well. I thought he was another customer. And he constantly burped while he was giving me a massage. A little gross. Having said that, he was very good at working out some tight muscles.
Overall, an awesome 3-day stay and I can't wait to go back soon.
September 3, 2014
Rated 5 out of 5 by Jewel371 Memorable stay
Thank you very much for your wonderful services during my stay with my mother there.
We really enjoyed staying at your hotel for six nights. We appreciated the clean and cozy room, the food at the executive lounge and the friendly hospitality by your staff. I'll never forget your kind offer for my mother's birthday!
We look forward to staying at your hotel again. Thank you so much for all your kindness and hospitality extended to us.
August 20, 2014
Rated 2 out of 5 by AP1004 Disappointing check in
Just checked into the hotel today. I'm a platinum member, and all I requested was a double bed. Upon check in, around 4:00 pm, Shawn at the front desk informs me that there are no double beds available. Platinum members, I thought, got consideration on their requests. I didn't even expect an upgrade, just a simple double bed...like I specifically requested when booking my stay. I have my two kids with me, and wanted just a weekend getaway. Very disappointing. They squeezed in a twin bed into our room. It's so crowded, and the weekend getaway is ruined.
I think this hotel could care less about the SPG membership.
June 29, 2013
Rated 4 out of 5 by TED7 Good features for vacations
We visited this hotel because of my wife's pregnancy. After remodeling, this hotel is the better place. First of all, restaturant's food was very good and staff was very kind. Elevator is very comfortable because we just touched our room key and automatically moved into our floor. Additionally swimming pool is good. They operated the seperated line for only swimming and I can fully enjoy this without kids/beginners. Executive lounge is perfect for afternoon tea & happy hours. Nice food & tea, kind staffs and nice beverages.
August 3, 2014
Rated 5 out of 5 by Muscial Excellent service - returned my lost item after one year
I spend a lot of time in SPG hotels for my business travels. In the first six months of this year I have stayed 62 nights in SPG hotels around the world. Westin Chosun really impressed me today after I checked in and I was happily surprised to get a knock on the door and a hotel staff returned a lost item (a belt) which I left by accident in June last year when I stayed at the hotel. The hotel is not the newest SPG hotel in Seoul but I will definitely make this my peferred SPG hotel in the future based on today's experience. Thank you
July 19, 2014
Rated 4 out of 5 by Kwon Good Property!
I stayed 1 night.
I booked the summer package including museum invitations, free 2 cocktails and etc,.
But the staff gave me just room key without other package things at check-in.
So I was disappointed at first. but room was very nice and the food at the lounge was delicious and the staffs at the lounge were friendly and kind.
Overall, I was happy to stay at Westin Chosun.
August 11, 2014
Rated 4 out of 5 by EdSG Good Experience
I am very pleased with the hotel facilities and services.
August 23, 2014
Rated 4 out of 5 by treveler40 oh, Dissappointments
Meanwhile, I visited westin chosun several times. I was satisfied with the room conditions, esp. comfort bed and cleaness of room and bathroom. But I was dissappointed this time, due to uncomfortable bed(too much hard!!!) and dirty bathroom. I was supprised in the bluish water stain onthe back of the faucet.
This points are to be improved.
August 12, 2014
Rated 5 out of 5 by DrD80 Awesome Hotel
Despite being the oldest Hotel in Korea, the hotel is well maintained and well kept. The facilities were first class and the hospitality was beyond doubt the best I have encountered with. Its a place where you can conduct your business meetings and at the same time bring your family to shop around since its just walking distance to myea-dong. Highly Recommended.
August 10, 2014
Rated 5 out of 5 by SPGDaniel Top notch service and modern luxury
I had a fantastic stay - the staff was very friendly and ensured everything was perfect.
In terms of facilities - the accommodations were comfortable and beautifully designed.
For active individuals - the gym / locker facilities were more spacious than the average hotel and provided more than enough space to work out and clean up.
August 11, 2014
Rated 4 out of 5 by planetshakers Well located
First, the Pros - staff was excellent in general, everyone has a good command of english, and very helpful. Location cannot be beat, able to walk to Myeongdong for shopping in less than 10 mins and near to other cultural attractions as well.
Room was small and as I was travelling with an infant, a crib was provided ( but no infant amenities ).
A bonus was that I was there on 5th May Children's Day in Korea and Gymboree was hang an OPEN house there, so my son had a great time there.
SPG recognition for GOLD met the minimal expectation, I chose amenity for bonus points. No upgrade given ( and I was not really expecting much ) but they gave us a high floor - 17th. Got 3 mandarin oranges for fruits in room.
May 8, 2012
Rated 5 out of 5 by Karen52 This hotel is the best.
The hotel staff is excellently trained in local knowledge and customer service--the best I have experienced.
August 18, 2014
Rated 4 out of 5 by H201X This hotel has its own SPG Ambassador Staffs
My home away from home in Seoul, Korea, has been this properties for years by now.
Although this visit was quite sometime since my last visit to Seoul, everyone at the hotel made me feel as if I hadn't been gone any seconds .......
A moment I came out from the gate, I was greeted by a chauffeur at the Gimpo airport, and 45 smooth-ride minutes later, I was greeted by a SPG Ambassador staff with her beautiful smile. She took me to my room straight up, and checked me in at my own room ..........
While you stay there, you could waste no time ..... so enjoy people, culture and everything else ........ If you are in Seoul, Korea, for any reasons, and wish to maximize the experiences, Westin in the place to stay !!!
June 27, 2012
Rated 4 out of 5 by GoGoRiRi expensive breakfast
5200KRW for a breakfast is too expensive.
August 18, 2014
Rated 4 out of 5 by canine1 Enjoy the breakfast
Room and facilities are great, well equipped gym and central location for historical sites and for those who like shopping. If you like Sushi don’t go to the Sushi restaurant, it’s a Korean take on the theme you will better quality food from a local street vendor. Breakfast buffet is recommend. Overall a top hotel to stay.
August 7, 2014
Rated 4 out of 5 by HappyFamily118 Superb Concierge
Concierge is superbly helpful. Give great recommendations and useful tips.
Only downside of the hotel is they charge extra on per night per room basis for connecting rooms which discourage family to stay...
August 12, 2014
Rated 5 out of 5 by Maureen2 Lovely hotel, wonderful staff
We have stayed at the Westin Chosun, Seoul for the past week. We have had the most wonderful stay. Every single member of staff we have met has been a shining example of excellent customer service. The door staff , the front of house staff, the housekeeping staff and the Westin Executive lounge staff in particular have all gone the extra mile. Add to this the location of the hotel and we have had the perfect week. We leave tomorrow and although we are used to Weston hotel service, this one can't be beaten. Our thanks to everyone at the Wesin Chosun.
May 6, 2014
Rated 5 out of 5 by dalaisama Heart of Seoul
If one were to place an X in the center of Seoul, it may very well sit on this hotel. Walking distance to most of the notable shopping districts and historical sites within Seoul. A short subway ride to just about everything else.
Superior service and amenities. Only downside is the price of the food. Outrageously high by any measure, ridiculous when considering the inexpensive options that is Seoul. Good news, there are plenty of fine dining options a short walk away.
Would look here first in any return trip to Seoul.
June 17, 2014
Rated 5 out of 5 by Storm46 This Hotel combines divers goodies
This hotel can respond efficiently to variant sets of client demands . During my stay two conferences were held, number of events were running without adversely impacting hotel keenness and ability to serve clients like myself who were there just for leisure . Hotel proximity and centrality to the biggest shopping area, to the tourist main attractions , and to a large number of restaurants has made it very convenient for my purpose. Last but not least the real asset in this hotel is the staff in every service you ask for . I do recommend this hotel .
April 24, 2014
Rated 4 out of 5 by Londoner Very friendly
Staff very friendly and welcoming. No problem with dealing with tough requests. Enjoyed the stay and the location was very good.
December 6, 2011
Rated 3 out of 5 by KirbyWe Platinum Means Nothing
I have stayed at the Westin Chosun Seoul on many occasions and have always found that the hotel and staff at the Executive Club floor were always very nice. However, even after obtaining Platinum status, much of which is due to my stays at the Westin Chosun Seoul, I found I could rarely get an upgraded room. I finally enquired about this on my last stay and was told that the GM had a policy that upgrades could only be given if the regular Executive Club lounge rooms were over booked. This actually made me upset after I have spent over 100 night in this hotel and thousands of dollars. After hearing this I am planning on giving up my Platinum status and switching to a different hotel group and even changing from my SPG gold AMEX.
September 13, 2013
Rated 5 out of 5 by alexnj Center Star
My wife and son stayed a week at Westin Chosun this past week, before the monsoon arrived. Because they were in a central location, they pretty much walked to everything, except the DMZ. They said the Weston Chosun was great and not much different than the top hotels we stay at in the states.
August 4, 2014
Rated 4 out of 5 by TravelCherry Marketing
The room next to me was very noisy
August 13, 2014
Rated 2 out of 5 by NotChosun Customer service does NOT exist!
Halls dark, Laundry carts are left in hallway 24 hours a day. Front desk lacks any Customer service skills. I was treated as a one time quest despite being Ambassador level.
August 9, 2014
Rated 2 out of 5 by almitsi Service has gone down
This is my second stay and unfortunately I must say that I felt the service quality had dropped significantly. To be told that a suit pressing will take two hours, then to charge 100% surplus and then deliver them late is not satisfactory. There was also a dead bug in my bath on arrival which should have been spotted by Housekeeping. My bag was literally dragged in to the lobby by the bellman, but why would they scrape it along the floor when you have luggage carts just inside. I checked out whilst the agent was on the phone. not good last impression.
June 11, 2012
Rated 3 out of 5 by Jakim A front staff was irresponsible.
I got a package that contains 150,000 won hotel restaurant meal voucher and a night stay in your junior suite root.
I wanted to use the voucher for lunch in your japanese restaurant before I check in at 3 pm so I called your hotel and asked if I can use the meal voucher at your japanse restaurant before I check in and you replied that I can and told me to get a voucher from youe front desk. After arriving at the hotel, I went to the front desk and asked for the voucher. But a front desk guy told me that I cannot use the voucher at the japanese restaurant. I told him that I was never informed that fact and I even called the hotel to find out whether I can use the voucher at the japanese restaurant before I check in. But what he told me was that he is only 3rd party and he can offer me nothing because he knows nothing about what is going on between me and the call center.
1. The front desk staff saying "he is 3rd party" is totally nonsense. For customers, Westin is only one Westin. I dont care and need to know whether it is a fault of your front desk or reservation team or the representative call center. I could feel totally your selfishness among teams.
2. When I reserved the package offered to my company employees, I was neither informed that the meal voucher was restricted to use in certain 2 restaurants only and nor saw the statement in a promotion leafet. Also when I called you to check out the availability of the meal voucher at japanese restaurant before 3pm, you did not mention anything also. Then you kept saying that I cannot use the voucher at Japanese restaurant cuz it is their policy or whatever. Finally all of these uncomfort incidents ruined my precious lunch.
August 17, 2014
Rated 4 out of 5 by v0322k1020 Still one of the best in Seoul
I have almost always stayed in this hotel due to its comfort and proximity to my office.
Although the room start to feel somewhat dated, overall experience is still satisfactory.
August 6, 2014
Rated 5 out of 5 by PANKICHI Great enough for family staying
I had stayed with my family for the short summer vacation.
Level of staff education was very good in each division. Inside room including quality of bed was good enough. Breakfast also nice.
So, overall my family will come again when we will come to enjoy Seoul.
Lastly setting of date (in/out) of this survey is something wrong with year. (not 2015 but 2014 we are now...)
July 23, 2014
Rated 5 out of 5 by Concerned007 great staff makes the hotel awesome
Wonderful staff at the hotel made our stay enjoyable. Everyone was very nice and attentive. Will be staying here again next time.
only downside was the smell of cigarette smoke coming from our neighbor. staff immediately addressed the issue by sealing the ventilation.
July 31, 2014
Rated 2 out of 5 by srithi111 I will not recommend this hotel
Very poor service. Mainly breakfast and check-in. spend 45mins to check in and spend 20mins before I could get my coffee at breakfast, I wasn't allowed to pick up my coffee myself.
August 3, 2014