Rated 4 out of 5 by Henry8 Great for Conferences
Centrally located with great conference space.
May 28, 2014
Rated 5 out of 5 by Thedeek83 Fun Stay
Our stay was tied to the 25th Anniversary celebration of the Calgary Flames Stanley Cup victory. The Westin was an accomodating and comfortable place for our group to stay.
May 26, 2014
Rated 5 out of 5 by Digs Business trip
Love the Westin. Best hotel in Calgary for amenities, cleanliness, comfort and helpful staff. For the price, you just can't get better value.
January 3, 2014
Rated 5 out of 5 by lynnmac29 Wonderful
I stayed at the Westin in February and it was a wonderful three day stay.I traveled to Calgary to visit my son who is Calgary volunteering with the Katimavik program and was getting ready to head to Nunavut to volunteer there.We both enjoyed his 48 hours off and were able to walk everywhere from the hotel,very good location for exploring your wonderful city.Just checked out prices for a weeks stay in July so I could attend another son's wedding....sorry summer prices are just out of my price range but if I ever go to Calgary in the off season you will be my first choice ! Thanks for the wonderful experience !
March 7, 2012
Rated 4 out of 5 by koolvett Westin Calgary Still Has It Right !
My one night stay in Calgary was very good. Room upgrade was nice to have (although the Remote has difficulty at the distance between the TV and the Bed in these big corner rooms. Great bathroom. excellent breakfast. Responsive staff. And getting a "gift" for my 50th stay was Fun !
I'd go back !!
May 22, 2014
Rated 4 out of 5 by 55Nonickname55 confusion around internet charges......
As as SPG preferred memeber I was told I would get free internet service. Upon check out it appeared on my bill, so I had to discuss with front desk and they removed.
May 22, 2014
Rated 4 out of 5 by Moses1 A few drawbacks.
My wife and I stayed at The Westin in downtown Calgary on Dec18/2011. From the time we pulled under the canopy on arrival to when the valet brought our car out for us the next morning, the service was absolutely excellent. The hotel itself is spotless and the room was very comfortable.
Now for the one drawback:
I wish I had the job of "Quality Control" for the housekeeping staff. There was "Disgusting" black mildew in the bottom corners of the shower and a lot all along the bottom of the sliding door track. About 10 minutes and some Lysol and a small brush would solve this problem. Quite a few hotels seem to have this same problem and it could be remedied with periodic inspections by a "Quality Control" person and proper training for and monitoring of the housekeeping staff. The only reason for this as far as I'm concerned is laziness.
A few other minor things I would change are: The shower door only opens one way so you can't reach in and turn the water on to get it hot (which took about 10 minutes) without flooding the floor. The bathrobe rack on the wall was ready to fall off, and if these places want to go "Green" and have the guests re-use the towels, there should be towel racks on the wall where they can be hung up to dry. This to me is more important than "modern design".
Other than that, like I said before, the valet,front desk, and porter staff were excellent and went out of their way to assist us. I would highly recommend this hotel to anyone. I was very surprised at the lack of street noise and we were only on the 5th floor. When we have to go to Calgary for downtown appointments, we will stay here again.
Stayed December 2011, traveled on business
December 22, 2011
Rated 4 out of 5 by Observer01 Room heating/ventilation and Breakfast
I stayed at the Westin simply because of its convenient location and it is close to where I have my business meetings. I have stayed in regular and upgraded rooms over several years.
I have three issues with the Westin:
1. It is hard to control the water temperature of the shower.
2. The heating vent is between to the glass window and the curtains. So, by closing the curtains, the hot air is trapped between the glass and the windows.
3. Breakfast at the Westin: Good food varieties, but, the bread is the old fashion white and brown. No decent bread that one can buy at a good bakery in Calgary. After paying over $30 for one’s breakfast, one would expect good healthy bread.
Still, I do stay at the Westin!
August 22, 2013
Rated 4 out of 5 Rooms way too warm
This really is a wonderful hotel. I have stayed here many times over the past few years. However, one recurring theme has been that in winter the rooms are incredibly warm and extremely difficult to get to a comfortable level. The individual air conditioning just pumps out more warm air. On the past two occasions I have turned the a/c off and opened the window and it has taken 24 hours to get to an acceptable level.Everything else (staff, breakfast etc) is great. Real shame about the high level of discomfort from the temperature (no, I am not suffering from the menopause!)
February 18, 2013
Rated 5 out of 5 by wolf50 ...and once more: couldn't be better.
One more relaxed 1-night-stay. No-hassle valet parking, affordable rates (weekends), extraordinary friendly and knowledgable staff at the reception, great room with a view and a comfortable bed with luxury bedding, very clean, nice amenities - exactly what it needed after a long business week and an impressive performance of the CPO. Will continue to stay at the Westin.
May 15, 2014
Rated 3 out of 5 Hmmm
I had originally booked this as a romantic kick-off for my wifes 50th birthday and our anniversary. While booking I explictly asked for a king bed. When I checked in I received a very small room with two doubles beds, this is not romantic at all. We had to spend the night sleeping in seperate beds. I did ask at the front desk to change and the hotel was booked solid. I have to wonder who got our booked King Bed? The only offer of restitution was a free breakfast. Like I said this was to be a surprise for my wife the real surprise was to be sleeping in two beds.
May 16, 2012
Rated 5 out of 5 by TrishMcC CCPA Conference in Calgary at the Westin
We loved staying at the Westin. The staff were excellent at accomodating my lactose intollerant/milk allergic body. Essence provided a great spinach/salmon salad for lunch and the amazing buffet breakfast. The hotel was close to walking along the river and to many great restaurants. The manager's welcome in the liquid lounge was wonderful. The conference facilities were amazing. My experience with the valets, the conceirge and the front desk was extremely positive. Calgary itself was great and the walkways allowed us to walk in comfort - so many coffee shops!
May 30, 2012
Rated 4 out of 5 by Aces Nut allergies beware
Overall, great hotel and location, I stay here regularly for business and brought my wife along this time. However, I ordered room service for the first time and had a problem with some substitutions we weren't made aware of (walnuts instead of pecans on the brownie# or not advertising some ingredients #we suspect it's almond flour instead of regular flour in the pizza# which resulted in my wife having a pretty bad allergic reaction to the pizza. Thankfully she had pills for it nearby but be very careful when you order because if you have nut allergies, you'll be in for a surprise. Also, didn't help that the ice machine on our floor was broken to help cool off the coffee she had to drink to help keep the symptoms from worsening #try it, totally works!).
August 26, 2013
Rated 4 out of 5 by Paul Room temperature
It is the second time I notice this in 2 different stays at your hotel , I was freezing all night in my room and the thermostats was not starting the heating from midnight to 7 am , at 7 it kicked in . I do not work 9 to 5 and getting in my room when it's cold is not pleasant . You probably have an automatic system. That turns heaters off . I did not enjoy that . That is why I rated room comfort so low . I was very please with the rest of the room and hotel as usual . Don't know if it only me but this is a second time same hotel .
March 15, 2013
Rated 4 out of 5 by Biztraveller007 Overall - pretty good effort
I have stayed in this hotel 3 times this year, each time for about a week. The service is generally good, the staff are good and respond quickly to deal with probelms.
On my last stay - in the business tower the room was always dusty. There was always a layer of dust on the bed side tables. Plus the desk chair was in poor condition, and the fabric ripped out from under the seat but this was never fixed or replaced. - room 1357..
The fitness room is being re-modelled, but the upside is Westin arrange discount at Golds gym.
December 15, 2011
Rated 5 out of 5 by Momo46 Excellent Customer Service
Everyone was very helpful and friendly but the person that stands out is Jordan. He helped with taking my car and helped us up to our room with our luggage. He took the time to ask us some questions about our visit and shared something about himself as well. Jordan also went above and beyond by sending up a bottle of wine for the girls to enjoy since it was a girls get away evening. It was extremely thoughtful and we were very impressed with his professionalism, friendliness and exceptional customer service. The Westin should be very thankful he is a reprsentative of their hotel. He made our stay standout!
April 11, 2014
Rated 3 out of 5 by drichardson This hotel needs a more comprehensive Cable Package
February 10th, 2 very popular shows were televised....The Grammies and the new season of Walking Dead. Due to the new "business channel package", neither shows were available. I will be visiting Calgary one week of every month and am an Executive but do not watch many of limited channels that you have available. When staff tried to accommodate us to watch in the lounge, it was determined that we couldn't watch Walking Dead, on AMC, in a public place. Please increase your channel selection. Thanks
February 11, 2013
Rated 5 out of 5 by Manju Returned my lap top charger
During my stay, I forgot my lap top charger, and upon realizing that I had forgotten it, I contacted my father in Montreal since I was already in-transit. He called the hotel and was connected to Housekeeping, and talked to SYLVIA. She immediately said that they will check the room and within 30 minutes called my father back in Montreal to advise him that they had recovered the charger. Sylvia immediately offered to send the charger back to Montreal via Canada Poste and the next day called back to advise the tracking# for the package that was mailed on Feb 17, 2012.
Yesterday we received the charger and have to thank SYLVIA and the staff in Housekeeping for their sincere and prompt response.
The quality of service is highly appreciated and should not go unnoticed or acknowledged.
Thanks you Sylvia.
February 23, 2012
Rated 3 out of 5 by TomL Average
The room was average at best. They gave me a voucher for $5 when I agreed to their "Green Choice'. By Green Choice they mean that I agree to not have my room cleaned in return for a a miserly $5. I don't know how this is green but it does save the hotel from having to pay room staff. The voucher is supposed to be good for food and beverage outlets in the hotel. Problem is that when I checked out at 6 am none of these places were open! Score two for hotel and zero for paying customer.
February 11, 2013
Rated 5 out of 5 by LeeSev All over great experince
Would totally come back and recommend to others
May 12, 2014
Rated 5 out of 5 by LeeAnna Ms.
Although I've been lazy about writing a review, my stay at the Westin Calgary has always been " top notch". And the staff, what can I say.. Jill, Peglia, Michael, Annie, John, Helena ALWAYS greets me with a smile, and my lemon. The bellmen - Christopher, Tyler and all are prompt with the luggage and the cab. The front desk knows how to get things done quickly - April, Luis, Sara and all THANK YOU. You guys made me feel like I was returning home
August 21, 2012
Rated 5 out of 5 by M168 The Westin Calgary
Hotel has excellent staff service, very welcoming. Location is great, convenient .
The liquid lounge is cosy and breakfast is good.
On our 2nd stay,coming back from the mountains, our room given was a little small, especially the bathroom which is quite tight in space.
Having said that, we will stay there again when we go back to Calgary this year.
January 2, 2014
Rated 1 out of 5 by calgarian99 front staff unaccomodating
checked in late, had questions about the room rate and staff seemed uninterested and annoyed. followed up with management, did little to ask for my business back. still unsatisfied my needs were met. remain unconfident in this hotel, will avoid hotel chain going forward. too bad. why don't hotels work for business with so much competition? will go back to staying at hotels i know and trust.
August 28, 2013
Rated 5 out of 5 by Fellowrunner What an oasis!
My travel booking was made for me in advance at a different hotel, but when I arrived I was very disappointed, so I cancelled my two nights and booked the Westin. I was exhausted from work travels and when I arrived it was like an oasis. From the front desk staff to the facilities, service, meals, etc, it was a relief to feel warm, comfortable and welcome.
December 13, 2011
Rated 5 out of 5 by Dmed Over and above!
I would like to commend the entire Westin Calgary staff for their service during the unexpected extreme situations the past few days! Over and above excellent service, always with a smile during the worst flood in Calgary history. From the Bell Hops, Front Desk staff to management, I am so impressed with Westin staff..one word amazing!
June 22, 2013
Rated 1 out of 5 by blueshadow17 This hotel is in a good location
We could not shower in the morning because the shower drain kept backing up from other rooms and when we told the desk, they simply replied "We are sorry - your bill will be emailed"
May 5, 2014
Rated 4 out of 5 by Treebranch This is a pretty good hotel
I found my stay in this hotel met my needs pretty well. I was a bit put off by the fact that the rooms didn't have refrigerators in them.
May 5, 2014
Rated 5 out of 5 by dcmens Special Wedding Memories
I booked this room as a gift to my nephew on his wedding night. The Westin Calgary Team (in particular Shaddy and Sarah at the Front Desk) went FAR above and beyond. I assure you that this wonderful young couple will always have the warmest memories of the Westin Calgary...as will their Aunti. Thank you SO much!!!
August 15, 2012
Rated 5 out of 5 by regulartravelguy Platinum recognition.
Junior suite upgrade for being platinum! Great service and great hotel. Close to all downtown and $40ish cab from airport.
January 8, 2014
Rated 3 out of 5 by baileyb Experience
in general, my room was clean, but not comfortable. Front Desk Clerk would not upgrade me because i was not a Goldmember of LHA. however,i am a member. Please know that my colleague who reports to me was upgraded, overall the room is clean, but not comfortable.
May 1, 2014