Rated 4.3 out of 5 by 225
reviewers.
Rated 5 out of 5 by JennV A wonderful evening
Thank you to the concierge staff and also to Katia @ the front desk for all the amazing service they gave myself and my wedding party. I had booked a suite for everyone to get ready in, before moving offsite for the wedding. When my photographer arrived to meet us, it was raining. The concierge staff was amazingly helpful in trying to locate an alternate indoor location for our wedding pictures, quickly and very professionally.
Our room itself was wonderful, and Katia was very helpful in getting us checked in early.
Thank you again to all the staff @ the Westin for making that part our day so smooth.
May 11, 2013
Rated 5 out of 5 by kajolu Above and Beyond Friendly and Helpful
I am no one of significance either in status or financial means and because of this was a little intimidated in showing up with 4 kids in tow and frazzled at the end of the day. I was greeted with much warmth and consideration by Brett at the front desk. He made me feel at home and comfortable. My children and I were thrilled with our room. I have been a cleaning lady at a hotel and know what a clean room should be like - yours was excellent!! All the staff that we interacted with made us feel pampered and what a treat at the end of a long day! Thank you especially to Brett for going out of his way to make our stay special:) My children and I HIGHLY recommend staying at the Westin!
April 22, 2013
Rated 4 out of 5 by HappyElevatorRider Elevator
I must say the elevator is a huge improvement. I was at a conference at your facility back in March 2013 and the elevators were a nightmare, with huge wait times and stopping at every floor. The elevator system is a great improvement, well done.
May 2, 2013
Rated 4 out of 5 by RJ717 poor wireless service
Exceptionally poor wireless service throughout the hotel and the elevator construction, that is ongoing forever, makes the floors poorly accessible. Expect long elevator waits
April 30, 2013
Rated 2 out of 5 by Toto Unsatisfied Customer
My stay was unpleasant due to the following reasons:
1- very very slow internet that is if I can connect in the first place.
2- receiving many diiferent wrong receipts with duple the price.
3- Room cleaning was not very well. No water in the refrigerator, no towels for the bathroom floor in most days.
4- slow water draining in the bathtub
I had really a bad experience with this hotel.
April 28, 2013
Rated 2 out of 5 by PAAG This hotel was disappointing
On check in,I was not given the junior suite I had booked. Not all the guess had checked in, so my question is why did I have to wait until next morning to have a new room?
I have stayed at westin Ottawa several times in the past but now it seem that the client service is not as good as it was. The service at restaurant in paticular is poor.
Lastly, there is very limited clothes closet space in the junior suite; not acceptable.
Lots of dust under the bed. All in all, not a great experience.
December 4, 2011
Rated 4 out of 5 by Disappointed2012June Westin Review
The Westin Ottawa is a great hotel. It is presently struggling with its elevator renovations - it takes a long time to get an elevator. This reno is taking way to long.
The hotel does not really utilize its Platinum/Gold check in line.
I have been standing in line only to have them select someone else from the other line. They need to either do away with this line or use it correctly.
April 21, 2013
Rated 4 out of 5 by CanuckM Deluxe King Room With Problems-2116
The closet was half-size and far too small.for our coats--we kept them on the sofa. The thermostat was broken, so the room was either too hot or too cold as our choice was to either turn it on or off. This was reported after the first of a 3 night stay., after which the default was changed from too cold to too hot.
There were many TV channels, but neither BNN nor CNBC were present.
The room, itself, was bright and comfortable.
November 30, 2011