Rated 4 out of 5 by Meetings84 Well Cared For
I was very pleased with my experience this week. The staff was very attentive, recommending various restaurants in the area. The room was very comfortable and the view was amazing.
August 1, 2014
Rated 5 out of 5 by DCbusiness Site Visit
We're hosting our conference in September at Westin. This was a site visit. Great, attentive, responsive staff! Looking forward to our event next month.
August 1, 2014
Rated 3 out of 5 by Travellots2012 Need better elevators
Hotel is otherwise very nice. It surprises me that the elevators were so slow. There were signs indicating that the Westin was making them more efficient--clearly that meant that in order to save the hotel costs, they would run fewer elevators during peak periods. Constant lengthy waits for an elevator--arrive early, or ask for a lower floor! Other hotels of similar size make use of something called "express elevators"--the Westin should try it.
Also, television signal problems plagued the hotel during my stay. If its raining outside--and it was--there's not much else to do.
Service from employees was excellent.
June 13, 2013
Rated 3 out of 5 by HankDC Hotel Staff Performance Inconsistent
Hotel staff performance very inconsistent. For example, on the good side, the staff at the front of the hotel had a towel and water bottle ready when I returned from running. I appreciated that. However, I arrived at the hotel around 11 pm and there was no one behind the desk to check me in. I had to wait about 12 minutes before anyone showed up to staff the check-in desk. There was no one at the concierge counter either to help find someone who could get me a room number and key. The wait to check out was long as well. There was only one person behind the desk during check-out at a time of day when I would have expected multiple staff to be available to move things along.
September 9, 2012
Rated 5 out of 5 by chucks Great experience
The Westin Ottawa is ideally located along the Rideau Canal and close to the ByWard Market, and the Parliament building. Besides the location, the staying experience is relaxing and the staff is extremely courteous. 2 thumbs up.
July 30, 2014
Rated 4 out of 5 by espresso3shot Great location, conferencing facilities, elevators require attention
Hotel has clean efficient rooms, good restaurants and spacious conference facilities. During our stay the hotel had elevator issues where only one elevator of four was working and the service elevator access was locked (using the fire escape stairwell would have set off the fire alarm). Many of us were waiting for over 25 minutes for an elevator to squeeze into. For a hotel with 12+ floors of guest rooms, this is unacceptable. Repeated calls to the service desk finally resulted in security opening up the service elevators for access. Other than that, we enjoyed our stay and appreciated the experienced staff.
June 21, 2013
Rated 5 out of 5 by Diana6 Wonderful staff and facilities
The staff made sure that even though their system was down, I could check into my room and everything was seamless.
July 31, 2014
Rated 5 out of 5 by ky1311 Great staff
I was very impressed with how responsive, helpful and friendly all staff were. Any time I had a problem or a concern, they addressed it immediately and went above and beyond. My only negative comments are that the meeting rooms were freezing cold and as I had agreed to "go green" I did not receive supplies such as coffee in my room.
July 28, 2014
Rated 5 out of 5 by Roxy99 Best hotel in Ottawa
Superb hotel to stay at if you intensely travel for business.
Great ambience, very helpful staff, very good facilities in many ways
November 20, 2011
Rated 5 out of 5 by Rabbit44 Perfect location in the heart of the Nations Capital
Celebrated our 40th Anniversary with a "Staycation" at the Westin Ottawa.
Excellent hotel facilities and within walking distance of all the wonderful attractions the city has to offer.
For sure we'll be back again.
July 29, 2014
Rated 2 out of 5 by Pepsi57 Elevator
Elevator service was terrible and there was no use of the stairs available. Almost got locked in the stairway.
September 19, 2012
Rated 5 out of 5 by Sled800 Noisy at night
Hotel almost full occupency on saturday 26th of july 2014. Wedding and Masquerade. Very Noisy at 3 am on our floor.
July 29, 2014
Rated 5 out of 5 by DarylJ1974 Impressive Hotel Experience
This hotel's facilities are beautiful, functional, and very comfortable. From the comfy bed and soft linens to the well-apointed bathroom I was very very impressed with the overall quality and cleanliness of my room. My wired internet was very fast with great performance when I was downloading larger files. The view of the Parliament buildings and Chateau Laurier was fantastic. Add in the ease and speed of checkin, the friendliness of staff (what little I had contact with as I only stayed one night on business) all lead me to believe this is one of the premiere hotel experiences offered in Ottawa. Highly recommended for any business traveller who wants hassle free top quality accommodations.
June 10, 2013
Rated 3 out of 5 by Bella2012 Overpriced, noisy and slowest elevators ever!
I stayed 2 nights with my 11 year old granddaughter for her birthday. I had a Premier room on the 22nd floor. We were wakened in the wee hours of the morning by people running, laughing, yelling in hallway. Maid did bare minimal in room- left used glasses on bedside stand. Only 3 functional elevators for entire building which meant long waits. On checkout I expressed my dismay with the noise and was told, " Oh, that;s because the wedding party was staying on 22nd floor". Really, that's your rationale? On positive note, I must say that the concierge at Westin was very helpful and professional.
August 6, 2012
Rated 5 out of 5 by McCracken1925 Amazing Staff!!!!
Thank you so much to the Staff at the Westin Ottawa - You made our first anniversary very enjoyable & memorable! We have a wonderful time!! We enjoyed the Sites & city life during the day and our comfortable room in the evenings!!
July 27, 2014
Rated 5 out of 5 by Kat84 This hotel has a great location and great service
I highly recommend this hotel. It is quiet, clean, and friendly. You are warmly greeted by everyone the moment you step into this Westin hotel.
July 28, 2014
Rated 5 out of 5 by Eirrol28 Hotel location and staff
This hotel is situated in the heart of Ottawa. We picked this hotel due to Westins great reputation and proximity to shopping. The hotel is attached to the rideau centre and across the street from the byward market. The service at the hotel was excellent. The rooms are spacious. The staff were friendly, informative and attentive to all our needs. Excellent stay and we will definately look into booking this hotel again when we return to ottawa next month.
July 21, 2014
Rated 5 out of 5 by mitchl this hotel is positioned well in the city of Ottawa
very comfortable hotel and well positioned in the city.
July 28, 2014
Rated 5 out of 5 by RROO33RE Great staff
I was greeted by both Andrew and Marc as soon as I walked into the lobby. As usual, a friendly and warm welcome. They always make eye contact with a smile to whomever is waiting in line to check in. It is very evident that they enjoy what they do. Dan also is great at what he does and was off that day.
I went to the Daly's returant for breakfast. Shannon greeted me with a big smile and asked how my morning was going, and what area I wanted to be seated at. I sat in Porrans secetion. I started drinking my coffee however it wasn't as hot as I normaly like. Without me saying anything, Porran came back and chnaged my coffee cup and said here is a fresh pot because I know how hot your like your coffee. I was really amazed by how thoughtful and quick she was. I proceeded to the hot buffet and saw Angelica (chef) who was making multiple dishes. Right away she acknowdge me and said would like the ususal. I said yes, and then notice she had already started my breakfast because she had seen me walk in. These wonderful people are the reason of why I always choose this hotel. As a platinum memeber I usually receive good service when I stay at SPG hotels, however, The Westin Ottawa is by far the best hotel I have ever stayed at. Thank you very much everyone for making me feel at home each time I am in your hotel!
July 28, 2014
Rated 5 out of 5 by vanariesboy Definitely Ottawa's best hotel
This is without a doubt my favourite Ottawa hotel. The location is terrific, directly connected to the Rideau Centre mall and, if you get a room on the west side, it has stunning views of the Rideau Canal, downtown, and Parliament Hill.
I've stayed here dozens of times over the past several years, but this was my first stay with Platinum status from SPG. Unfortunately if you gain status after making a reservation, the hotel has no way of knowing of your new status! When I checked in, I had to insist that the front desk agent look me up in the system again, even going so far as to show her the email from SPG. In my case this meant that all the available suites had already been assigned to other Platinum guests. I was given a slightly larger than normal room on an upper floor with a beautiful Rideau Canal and Parliament Hill view.
This was a bit of a downer for my first stay as a Platinum, but imagine my surprise when, half an hour later, there was a knock at my door and in came a lovely tray of nuts, berries, and dark chocolate along with a card from the General Manager and a Westin candle! Very classy indeed, and this personal touch reminded me of the top-quality service I have always received at the Westin Ottawa.
Daly's, the breakfast restaurant on the third floor, has one of the best breakfast buffets I have ever seen, and all the cold items are offered complimentary to Platinum members (unless you choose the 500 Starpoints or local amenity instead). For $9.00 I was able to upgrade to the hot buffet, which made my morning.
The rooms are clean and in good shape, with nice bright bathrooms and oversized shower stalls (no tubs). Internet service is so-so: it seems to work well on some devices and not at all on my iPad, for reasons I have never figured out.
The biggest drawback, mentioned by many others, is the elevators. Even though the "new" elevator call system is now installed, things seem worse than ever, and I only ever saw 2 (of 4) elevator cars in operation. I hope the rest will be brought online soon.
June 17, 2013
Rated 4 out of 5 by ProfessorR Good hotel but some issues
The hotel is in an excellent location and staff are extremely courteous, friendly, and helpful. My toiled was leaking on the first night although it was fixed quickly. My refrigerator did not work for the first couple of days but the problem was quickly located once I complained and it was fixed too. I had not been given any mouthwash either.
July 23, 2014
Rated 4 out of 5 by Mirko24 Great location.
Rooms are well appointed and comfortable. The view from our room was beautiful. We found sound from neighbouring rooms was intrusive - not only listening to toilets being flushed but also being used! We couldn't close our door without slamming it - despite having it repaired. There is an unexplained item on our bill for which we are still awaiting explanation.
July 22, 2014
Rated 5 out of 5 by Robin27 Room upgraded!
I stayed at the Westin while visiting Ottawa with my husband. We had requested a corner room with no adjoining door and they were unable to accommodate this request. For our first evening we were placed in a deluxe room, then on the second day of our stay we were upgraded to a Junior Suite. What a delightful surprise, very spacious and comfortable with a decadent bathroom. Our expectations were exceed, and we will definitely be choosing Westin in the future!
July 18, 2014
Rated 4 out of 5 by kps12 Excellent Service
I stayed at the Westin for 7 nights on business. I have never had a nicer woman take care of my room! Sadly I do not know her name, but every time we crossed paths she was smiling and asking me how I was doing and telling me to have a wonderful day. The front desk service was excellent. The only complaint was the escalators were not working and our meeting rooms were spread over 3 floors. Getting up and down one floor was a huge pain, but these things happen.
July 17, 2014
Rated 5 out of 5 by tastytraveller Kudos to your staff!
The Westin Hotel Ottawa is a beautiful hotel. It's very clean, in a central location in walking distance to major attractions and amenities. Staff were all very cordial and helpful upon arrival, departure and throughout the duration of my stay. i do want to point out one stand out staff member: Napoleon is a fantastic individual to have working at the hotel. In his role at the concierge desk, he was a wealth of information and always eager to help, especially those new to the City. This being my first trip to Ottawa, he went above and beyond to assist me with identifying highlight attractions and sites (thanks for recommending Mosaika!), as well as directions and transportation to and from the hotel. I ran into him several times throughout my stay and he was always very approachable and helpful. Thank you!
July 16, 2014
Rated 5 out of 5 by beng4 girls getaway
Would have loved a place to sit and buy a coffee in the hotel .we came back to our hotel in the evening and would have liked to be able to get a coffee and relax. Even coffee made available in the lobby would be nice. Just the best place to stay everything is there. We have recommended it to my son for their next get away. The saff were so pleasant and helpful
July 21, 2014
Rated 5 out of 5 by Bobby41 This hotel is excellent
The staff met what we expect and are always very friendly
July 25, 2014
Rated 3 out of 5 by klondike5 This hotel was a big disappointment on this visit
During our recent stay, June 2014, i had been assured according to my Starwood member requests that such items as foam pillows would be in the room and not feathers. This was not only not done but the front desk SPG counter person said that there was nothing on the account stating such a request which is totally not true! In fact, Andrew, the Concierge had emailed me and I had returned his email with my requests upon which he also assured me of the foam pillow request. I even took the time to go and meet Andrew the next morning with the issue and also to introduce myself.
Other things - i asked for 2 keys, got to the room only 1 key in the packet which meant going down and obtaining another. Secondly, the pillows supposedly to replace the feathers arrived at 10pm to our room but were down feather pillows not foam so the whole request was messed up-not what i think of the Westin Ottawa where we have stayed many times. Also, last night Friday, June 13/2014 we were absolutely overcome with the sounds of a very LOUD band playing music somewhere beneath our 19th floor-it was obnoxious to say the least starting early afternoon till around 10-11pm-the whole room shook with whatever bass sounds etc-it sounded like they were directly beneath our floor - even the windows shook! very very annoying. If there was a party or something below our floor that should have been advised and we would have relocated. Other small but annoying things: a toilet that flushes as if it were niagara falls! truly the person decorating your rooms would/should have noticed something that incredibly LOUD! If i had a small baby with us the sound would have indeed awakened the child- it did me!
Also, re bathroom decor - LOVE the walk in shower but it is obvious no one who decorated the room or ever sat on the toilet realized you had to be contortionist to reach the flipping bathroom toilet tissue which is waaaaaaaaaaaaay back behind the 'sitter' to their left and almost impossible to reach - now picture that in your mind's eye!!
Totally inconvenient - someone needs to think about things before done...oh my it is pretty but does it function>????? duhhhh....
After many stays at WEstin Ottawa we will not likely stay at this location again. Another thing, every visit to this location, always seems to have an issue with the escalators up down or whatever. Again the one unit from 2nd to 3rd floor was out of commission.
June 14, 2014
Rated 2 out of 5 by poof Not worth the price
The room was very clean and the bed was comfortable. The picture on the website for the room we reserved showed a large bath tub, but there was no tub. The amenities in the room were kind of ridiculous for such an expensive room. I've stayed at 3 star hotels that have better amenities. For 2 of us, there was 1 shampoo, 1 conditioner, and 1 lotion - that's it! No q-tips, or shower caps, or sewing kits, or any of that. Like how cheap can you get? Wi-Fi and parking were not included, and the mini-bar was strategically left empty so that you would have to order the items from room service, so that you'd have to tip. I don't mind paying for an expensive room, but with that there are certain expectations, an dthis hotel did not meet them.
August 21, 2012
Rated 5 out of 5 by Cynic Excellent service
I try to stay at the Ottawa Westin whenever possible and am never disappointed. The service is great, rooms well equipped and clean and other hotel facilities also close to perfect.
Minor quibbles - I choose the "Green Choices' option (no room service) but there aren't enough towel racks to dry towels. Also - although I don't need my room cleaned/sheets changed every day - I do need replacement coffee packs! (and by the way - using Starbucks coffee is a definite plus in my book!!) It would be nice if this was an option when choosing Green choices.
May 29, 2012