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Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.

Age Requirement Policy

Guests must be 18 years or older with government -issued photo identification to reserve a room. Guests under the age of 18 must be accompanied by an adult.

Rated 3.9 out of 5 by 814 reviewers.
Rated 4 out of 5 by Respite from the "Toronto Dig" BEAUTIFUL WATERFRONT VIEWS- GREAT ACCESS TO Toronto Harbour and Toronto Island activities. Nice to be near greenery in the city- especially with all the construction going on. Easy walk to the CN Tower, Rogers Stadium and the Entertainment District. July 10, 2014
Rated 4 out of 5 by Going down hill Staying at this hotel on at least a monthly basis for 15 years I've noticed that the cleanliness of the hotel has gone down hill. Outside my room was a room service plate cover and a plate on the floor which stayed there for 24 hours despite housekeeping passing it dozens of times. Around the corner were four wine glasses on the floor again for 24 hours not being picked up. The sauna was out for my entire stay with no sign indicating it was being repaired. June 20, 2014
Rated 4 out of 5 by My stay Good hotel to stay in Toronto except for all the construction going on in the area. July 10, 2014
Rated 3 out of 5 by Slightly underwhelmed Good hotel for business conferences and gatherings. However, the stay left me a bit underwhelmed. The room key was delivered in a wrongly labelled envelope (mixed up towers) resulting in me taking a tour of the hotel! Rooms were clean and the beds were up to Westin standards. However, the room bar was cleaned up with nothing in it! No robe or shoe shiner in the room made it difficult for a regular business traveler. The shower was not definitely "heavenly", something I have started expecting after staying with them for years now. The restaurants were good and food was delightful. The pool and sauna were good though. June 28, 2014
Rated 4 out of 5 by Quiet and Nice place Very good sleep, confortable and quiet, Well located, few minutes Walk to Ripleys aquarium and CN tower,Starbuck coffee was appreciated July 9, 2014
Rated 4 out of 5 by Charge for WIFI The movies to purchase in the room are ridiculously priced. And the fact that wifi is NOT included in the room (only the lobby) was quite disappointing. July 9, 2014
Rated 4 out of 5 by One small glitch! On checking in to the hotel I was invited to opt in to the environmentally friendly plan in return for a $5 per day voucher. I did and I expected my room to be cleaned daily and get a change of linen after the 3rd day. Neither of these things happened so on check out I enquired and challenged the fairness of the plan. I got a small discount off my account, nowhere near the savings the hotel made by not servicing the room. June 18, 2014
Rated 2 out of 5 by Would not recommend This hotel is dated and is not in a great location i.e. not much of interest in the immediate vicinity. The hotel restaurant is average and looks more like an open bar rather than a nice place to eat. In fact, I couldn't find the restaurant for some time since I assumed it was just a bar area. The rooms need updating. No mini bar, very few complementary toiletries, not a great room service selection. I would not recommend this hotel. Based on price, there any many better hotels in Toronto. June 16, 2014
Rated 5 out of 5 by Great location We had a great stay at the Westin Harbour Castle. Location is great, we could walk all along the waterfront. I would recommend this hotel. June 21, 2014
Rated 2 out of 5 by Not the Westin I know and love Dirty underwear on the floor from previous guest, failed to clean room by 5 pm; managerial staff less than accomodating; bar staff rude; key cards inexplicably deactivated July 7, 2014
Rated 5 out of 5 by Can't believe the wait time!! Had to wait 1 1/2 hour in line to check in on Saturday June 28th! I had previously attempted to check in early and was to told I would get a call back in the eventuality that it was possible, which I did but was never told that I didn't have to wait in line when I returned to check in. The lady at the desk told me the manager knew about the wait time and did nothing to remedy it. She did offer a $50.00 credit for the inconvenience which made all the difference. Apart from that unfortunate experience the hotel and room were very nice July 1, 2014
Rated 4 out of 5 by Nice room great view Room was clean and comfortable spacious. View was incredible. Room service response was excellent. July 7, 2014
Rated 4 out of 5 by conveniently located The hotel is close to everything and it is all within working distance July 7, 2014
Rated 5 out of 5 by Hotel for conferences This hotel has great features organizing the conferences and meetings. The hotel is in the heard of Toronto. July 7, 2014
Rated 5 out of 5 by Lovely, quiet room All I could ask for when staying in town for business for a few days: A quiet, well-appointed room. The only thing that could be improved would be to have better coverage of the windows by the curtains. July 5, 2014
Rated 5 out of 5 by Toula was extremely HAPPY with ALL experiences at the Westin Harbour except for Toula, went there to dine because we were short on time because we waited in line so long to check in as there was a convention at hotel , staff at check in did all they could to get us to our room as quickly as possible as we had a concert to attend , however when we went to Toula (as a time saver since it was in hotel) waiter was very inconsiderate of waiting on us in a timely manner even though we explained to him we were very short on time , he seemed more interested in talking to another customer at the table behind us , it took him forever to bring our drinks& he seemed quite annoyed we were only getting dinner & not an appetizer or dessert, had to flag down another waiter just to bring us some bread, felt like we were bothering our waiter the whole time we were there, NOT VERY PROFESSIONAL, have stayed at other Westins such as The Moana Surfrider & have received the UTMOST SERVICE at the hotels restaurants July 3, 2014
Rated 3 out of 5 by The view was lovely. The breakfast/lunch dining room closed to early. The Consierge was always away from the desk. I tried four different times to see her. Short staffed. The lady at the valet was rude. Asked for change for a $20.00 to tip she said she did not have change and when I asked the person taking my car he asked her and she gave him change?? Hotel carpets filthy. Looked old and dingy. I was not at all impressed. July 2, 2014
Rated 4 out of 5 by Staff is special We had a minor emergency while at the hotel and the staff could not have been better. Michelle Yu took extra strides to make daughter feel better. George from security was kind and patient. We really appreciated the extra effort from the staff. July 2, 2014
Rated 2 out of 5 by Not a 'Westin' to me! Other than the view, this room absolutely disappointed by what my expectations are of a Westin property. Carpet outside bathroom door was soaked , ...stepped on it barefoot, tile grout was actually dirty, not just dated. Elevator was dirty. Sad excuse for a Westin with so much going for it! If you want to stay at Westin while in Toronto, try The Westin Prince, or visit Ottawa, and stay at the lovely Westin, beside the Convention Centre! I actually left before my stay was complete! For the price, choose another TO property. I usually recommend the Westin to people I know, this property I will tell them 'not' to go. I say this sadly as I usually am impressed with a Westin property. June 21, 2014
Rated 4 out of 5 by Our visit Aircon either too hot or to cold and noisy could hear next door using the bathroom, felt that the buffet was a little over priced to other hotels that we had stayed in during the week for families staying not on business, however we enjoyed our brief stay and was glad to see a room set aside for kids which gave them space to play expanding these would make it much more appealing to visiting families. Helpful staff and in good order would return to this hotel. June 29, 2014
Rated 5 out of 5 by Very comfortable Very clean and comfortable rooms July 3, 2014
Rated 5 out of 5 by Great night's sleep despite airport nearby Check in was a breeze. Room was really comfortable. View is awesome! Only after we had been in the room a while did we ever notice a very large airplane landing at the Toronto airport! Never heard it! Only saw it! Watched for a few more minutes and realized there were several taking off and landing!!! The room is that quiet! Everyone is very friendly and helpful. Enjoyed our stay. June 30, 2014
Rated 5 out of 5 by Great place to stay The staff, room and service were excellent - couldn't ask for a more comfortable place to stay! Enjoy! July 2, 2014
Rated 5 out of 5 by One of the best Westin properties I stayed here for two nights on a business trip. As a platinum guest, I was upgrades to their junior suite. The room was excellent - it was shaped like a quarter circle with windows around its circumference that were facing the water (sorry for being too technical :)) The view was awesome! The hotel features an excellent pool and gym. Be sure to take advantage of this during your stay. They ironed my suit in less than 45 minutes at no cost (tip well though!) The concierge was nice enough to print me a couple of pages (vs. asking to me go to the business center) Location is 20 minutes from the airport - there is a express shuttle that takes you to the airport for ~$27CAD one-way. Leaves from the hotel. Buffet breakfast looked good. I however ordered from the menu. Overall, great property - you don't need anything more than this Westin for your next trip to Toronto! November 2, 2012
Rated 4 out of 5 by Hotel Needs Facelift Furniture and carpets need replacing. Concierge was not very good. Car was not brought around when the valet was called. July 1, 2014
Rated 3 out of 5 by Nice Hotel but for the younger crowd. Great View of the lake! I'm starting to sound like an old man , but the last 2 times we visited the hotel , 80% of the guest were under 25 and hanging in the lobby in the usual bunches . The hotel was surprisingly quiet after the concert so I have to say the hotel did a good job maintaining peace at night. June 30, 2014
Rated 3 out of 5 by very tired hotel This hotel needs a major refurbishment. The first room I was allocated had a broken safe, the second a bed that creaked & groaned, room air conditioning is unbearably noisy ............ Interiors are dark & dated & the food far from Toronto standard. The staff are however largely helpful & attentive. June 30, 2014
Rated 5 out of 5 by A Great Hotel My wife and I really did enjoy ourselves while staying at the Westin. The staff was warm and very friendly. June 30, 2014
Rated 2 out of 5 by A WESTIN IN NEED OF A FACE LIFT AND A FOCUS ON GUEST CHECK IN Checked into the hotel and waited over 20 minutes in the SPG Gold and Platinum check in line. The front desk was very short staffed. I noticed when AIr Canada or British Airways crew arrived to check in one of the two desk agents focused on them and left the rest of us standing there. I noted that this happened at least on 2 other occasions when I was at the front desk or in the lobby area. NOT impressive. Up the elevator we went only to discover a smelly hallway, littered with food trays, linens, and vacuum cleaners. No cleaning personnel were in sight. The hallway carpets were stained and dirty. The room wwas similar. Smelly with stained and frayed carpets. I am sure the previous guests were smoking in the room; it was repulsive. We had to leave immediately for a engagement otherwise I might have asked for a different room. We we returned late that evening it because apparently to me just how smelly and smokey the room really was. My 84 year old mother was simply too tired to relocate rooms so we bored the smell for the night and could not wait to leave the next morning. The swimming pool, hut tub is very spacious and there were lots of towels available both in the pool gym area and the steam sauna shower area. Nicely equipped. The buffet breakfast we pleasant enough although we were told one price and it turned out to be higher because it was a weekend. There was an item that was a real turn off. Amongst all the fresh fruit was a bowl of previously frozen berries that looked like someone upchucked breakfast. VERY unappealing to a person who only eats fresh fruits each morning for breakfast. Why this hotel cannot offer fresh berries especially when in season is beyond me; clearly its likely a case of same old same old,so why change. Self parking is off site, so if you are on a budget you have to park you car a block away. Of course if you pay a higher valet park rate the car is left on site. Again not appealing to a guest. All in all a very big disappointment for a Westin Hotel. Staff was helpful and understood my unhappiness but I think the entire hotel needs a revamp from service at check in to room renovations. I will give it a couple years before I consider a return and I am a bit fan of Westin, so feeling very let down with this property in Toronto. July 2, 2014
Rated 5 out of 5 by Rochelle in concierge is incredible I was staying at the Westin Harbour Castle for a quick one night business trip and forgot to bring my Iphone 5 charger with me. I asked Rochelle who works at the concierge desk if the hotel had one and she gave me her personal one to use for the night. I was blown away that she would trust me with her personal phone charger, and so extremely thankful. She is by far the best concierge I have ever spoken with at a hotel. That service will not go unnoticed, and I will recommend this this hotel to all of my colleagues because of it. April 8, 2013
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