Rated 2 out of 5 by PRM13 Wedding Travel - November 2013
Let me first stay, Westin hotels seldom disappoint. This resort however, was in complete disarray. From the start, the ferry was not running when our flight landed, to walking in the empty lobby with nobody to greet us or at the desk, the trip was very disappointing. We were charged an exorbinant resort fee when half the resort was actually closed or under construction. No pool, no pool bar, no nice dining option and a '80s era room.
December 2, 2013
Rated 3 out of 5 by Catty Off season or renovation? Not a pleasant stay
We stayed here mainly for the proximity to the USVI national park and it's a Starwood chain. I've had many pleasant stays at other Westin resorts or hotels and We've always enjoyed it but this resort definitely fell short to our expectations. Instead of lengthy essay I'll summarize the pros and cons:
-Nice beach, not overly crowded (maybe it's off season)
-Water sport rental service is good
-Vacation desk staff is knowledgeable
-Plenty of Jeeps in the car rental (you'll need it for unpaved, hilly and bumpy roads in the national park)
-The ferry service to/from airport is convenient
-No luggage rack in the room - had to ask for it
-The faucet in the sink is rusted and it splashes on us every time we turn it on - talked to service and it's improved
-Pool is under renovation. The only full service restaurant for dinner is beach cafe as they closed Cruz Bay Prime (seasonal?). Mango Deli is another food choice but during vacation we really wanted to eat in a restaurant instead of a deli - we've done enough during work days
-We ordered dinner to our room and the beer came in a bottle. No bottle opener in the room or on the tray. Had to call them again to open it
-Long wait at the vacation desk (30 mins)
Since it's off season, I recommend going out to Cruz Bay for dining, even though some are closed too, plenty of good ones are available and have no wait. You can find menus at the vacations desk and ask them to make reservations for you.
October 1, 2013
Rated 3 out of 5 by rihokie37 Great Location, Nice Amenities, but Needs work to Be a True Starwood Level Property
As a return guest of this hotel, I enjoyed the location and many of the ammenities at this Westin. Unfortunately, the service of the staff, primarily the front desk staff, was not up to standards. We experieced many delays in check in, several errors with our room, and a generally unpleasant attitude from many staff members we interacted. The hotel also had continued issues with wi-fi and other expected services. On a positive note, the staff at the 2 outdoor restaurant/bars were wonderful, and the house-keeping staff was pleasant when we interacted with them. I would recommend this resort based on location alone, but would be very hesitant to endorse the customer service, especially to another Starwood member. I don't feel that this property embraces the typical Starwood experience.
January 30, 2012
Rated 2 out of 5 by llynnd Big Expectations, Big Disappointment
Waited 8 years to finally get a week in St John's. I'll flip past the part where we had this reservation for 8 months, spent $3,500 in airline fees, when Starwood notified us that the pool would be closed approximately one week before our departure. I'll also skip the part where I called Starwood and was promised free tickets to Trunk Beach for my family and advised another pool would be available to order food and drinks something the kids look forward to....this part is not St John's staff fault.
We arrived on Saturday, at check in I asked for what was verbally promised and was told my requests are not St Johns problem call Starwood. I was given the number to call by a nice gentleman at the front desk and he did send a email to Starwood. The girl working with him at the front desk was completely rude and refused to even go out of her way to help us understand the situation.
Sunday was the only pool day for us, our 4 adult kids had tons of fun playing volleyball with the other guests and getting drinks at the bar, how this vacation was suppose to be. Only downside, with the prep for the pool closure, the area was somewhat dirty and not well maintained.
Sunday we visited Ashley at the concierge desk who gave us our gifts and the lay of the land. She also gave us a discount card but most places did not accept the card or there were additional rules attached, we never received any discounts. Ashley also gave us the activity sheet and explained the beach equipment was free if it didn't have the motor. Monday we rented a car and drove to Trunk Bay. In the evening we headed to the "happy hour $5.00 drinks and appetizers" on the activities sheet. We were told since the pool was closed happy hour was at the Beach Bar. Arriving at the Beach Bar we told there were no $5 appetizers and happy hour was over.....nobody even cared or helped explain the mix-up, we finally walked away. We headed to Snorkels the bar set-up on the beach which was open until 6, it closed and 5:35 with us still sitting there, no last call or notice. When we complained about the situation we were given a new activities sheet with all the happy hours removed. We were also charged for the "free"snorkel equipment. The front desk said they resolved but when we checked out the equipment was on our bill? The mid week cleaning was haphazard and not completed, my husband had to go ask for shampoo and my daughter finished making her bed, the kitchen wasn't cleaned at all. I won't go on.....very very disappointing and avoided with better communication and more people that cared at this resort. BTW There were some really nice people working at the resort, its too bad a few ruined it for the rest. Still waiting for Starwood to return my calls on the pool closure notice.
October 3, 2013
Rated 2 out of 5 by BeachLover Westin St. John - Hotel Rooms
The fact that this hotel is located on the island of St. John is wonderful. It is also nice to stay in a place that has the option to go to the pool, hotel beach or drive/taxi to another beach on the island.
This is our third time at this resort and will probably not stay here again. We first came in 2004 and back then, the hotel rooms were out of date. They have only gotten worse over the years with more wear and tear and no updating. The pictures on the website are very deceiving, most of these are of the villas, not the hotel rooms. The hotel rooms do not have updated bathrooms. The sink in our room was mauve with stains from over the years. The walls, tub and caulk were all also very old. No matter how clean the bathroom truly was, it just felt dirty because of the upkeep.
The staff was nice and friendly, however the service was slow. Including shuttle service and requests to fix problems in our room.
The food, spa and drinks were expensive, but this was expected at a resort.
This trip we rented a car at the St. Thomas airport and took the car ferry from Red Hook. This allowed us to avoid the frustruation of the Westin Breeze (Ferry) that we had in the past. This also allowed us to explore the many beaches on the island.
November 28, 2011
Rated 3 out of 5 by KMTMN The value just is not there.
The room was not thoroughly cleaned upon arrival...bugs in kitchen, silverware and dishes were dirty, as well as shower in mstbed. Not enough closet space, could not hang standard hanger in guest room. Room was a long way from pool and lodgenet was out 1/3 of our stay.
Spa facility was substandard, yoga cancelled twice, despite 8am start, no prior notice and we were charged $45 per day? Tried to attend SuperBowl party, too many people, not enough seats/tables and $18 per plate for hamburgers and hot dogs?
This is suppose to be top resort, fell well short. We will not return, nor recommend and we are Starwood Owners!
February 19, 2012
Rated 1 out of 5 by Natalie37 Very Disappointed
We have stayed many times at the Westin in St John and have always enjoied it. Last year we really noticed that the rooms had major wear and tear and smelled of mold. This year we thought we would try again and request one of the renovated rooms. Our renovated room was gross and not what I would consider a Westin standard. The cement walls are painted so many times there is thick sticky shinny paint in terrible colors. The renovated tile is lathered with grout right up to the paint and the corners are filled with dirt and grime. I am disappointed again.
We checked in and were expecting with Gold status that we could have an early check in, that was not granted (traveling with an infant that was hard) then the ground floor accommodation we expected from our reservation was not granted either. Then we called the staff three times to let them know or disappointment and nothing was done to rectify the situation. They did offer to move us the second morning but were not being very realistic considering we traveled with two children.
Basically was glad to get out of the hotel.
Grounds looked nice and the staff aside from the front desk and management were friendly.
Over all very upsetting.
Hotel upkeep terrible.
October 26, 2011
Rated 5 out of 5 by Mattman Outstanding & BY far best Carribean Location to go
My wife and I travel every november to a new and exciting tropical location to celebrate our anniversary, We stayed here last november for 8 days, we commpletely fell in love with this place for everything from the amazing beach, outstanding staff, excellent food, gorgeous landscaping, perfectly clean rooms & outstanding views in every direction. We are returning again in 2 weeks from now to do it all over again, only this time were bringing friends with us. This is the 1st time were returning to our previous location, we could not help ourselves. Only this time we will be seriously considering purchasing a timeshare. I cannot thank the resort and staff enough for providing us with the perfect anniversary trip.
As for anyone considering this location, dont put too much thought into it, you cannot go wrong here.
Take the time and book the bad kitty excursion to go to the baths in the british west indies virgin gorda, ABSOLUTELY AMAZING DAY
See you in 2 weeks.
October 18, 2012