Rated 2 out of 5 by SeattleCentral Unacceptable Lack of Housekeeping
I splurged on a Corner Suite so I could have the large soaking tub and entertain family and friends in my room. I had surgery 2 days before staying here, and needed to soak in tub 3 times a day plus had a little bleeding/leakage from my wound. Two days in a row at 5pm there had been no housekeeping and, while they said they would send someone before they leave at 6pm, it was inconvenient. I could not soak in the tub if housekeeping was coming. Also 2 nights I had friends and family with me to entertain in my suite, so it was awkward having housekeeping in the room at that point. My sheets were not changed for 3 nights even though I put the card on the bed, which is completely unacceptable since I had post-surgical leakage. I specifically asked them to vacuum the second time because I had tracked mud in the room and they still didn't do it. Even after I wiped it all into a spot in the bathroom, they simply took the towels from the floor and left the pile of dirt - appalling! I had to chase the person down the hall because they didn't give me any more coffee, left all the dirty glasses from the night before, didn't replenish my towels, etc. Complete incompetence! I will be writing a letter to the manager of this hotel to express my dissatisfaction.
January 9, 2014
Rated 5 out of 5 by Chief1950 Girl's weekend
We were extraordinarily pleased with our stay at the Westin. The staff was wonderful, the room was great. The location of this hotel is ideal, it's on the river close to everything but not exactly in the middle of everything to you don't have the noise and crowds. Once we checked in, we walked everythwhere. It was perfect.
October 6, 2014
Rated 4 out of 5 by Travel100 Great Location - needs a couple of updates
This location is great. Staff are super - I observed them handling a number of tricky situations including watching how they handled some very irate people when a very inconsiderate guest dumped a drink from many floors up over the balcony down on the people next to us - it was one of those OMG situations when you heard the fury in the people's voices - staff handled professionally albeit it took the MOD a while to get there. In the restaurant (food is great by the way) you really need to replace the torn leather seats at the booths - that does not speak Westin. Otherwise - all good.
January 1, 2014
Rated 5 out of 5 by TravellingDad By Far, My Favorite Hotel in San Antonio
I travel extensively for business reasons and stay regularly at Westin hotels. The Westin River Walk is my favorite Westin and (by far) my favorite hotel in San Antonio.
First, the service is outstanding. While this is to be expected at every Westin, the team in San Antonio makes a particular effort to ensure your stay is enjoyable. Whether it has been advice on where to eat or ensuring that the right work out gear was delivered quickly to my room, the staff at the River Walk has responded to all of my requests is an efficient, professional, and friendly manner.
I also enjoy the physical space of the hotel. It is one of the newer properties on the river and the look and feel of the hotel reflect this.
The hotel features clean lines, lots of light, and décor that is well matched to San Antonio. The rooms are very well appointed with high ceilings, generously sized bathrooms, and high quality furnishings (flat screen TVs, Westin's very comfortable beds, etc.). I have stayed at the full range of rooms in the hotel (from those that face the river to those that face downtown) and have never been disappointed.
The location of the property is a big plus. It is literally on the river and close (within walking distance) to all of the primary attractions of down town San Antonio. It is also relatively easy to get to and from the hotel. I stayed over the weekend of the Rock and Roll Marathon and was pleasantly surprised at how quickly I was able to get from the hotel to one of the key freeways (highway 281).
If you are a runner, the hotel provides easy access to the portion of the River Walk that offers the best running options (the segment that goes towards the historic King William District and on to the missions that are located in the southern portion of the City).
The one small minus is the hotel's fitness facility. It offers the usual set of free weights, strength machines, and treadmills but the space is not particularly large. However, I have never seen the fitness area oversubscribed so I think the size of the space is a non-issue.
The pool is nice outdoors and overlooking the river and would be good for families traveling with kids.
In summary, while the Westin River Walk may not be the cheapest hotel in San Antonio, it is, without a doubt, the best value and I will certainly return on my next trip.
December 31, 2012
Rated 4 out of 5 by Marketing41 New Year's Eve getaway
Since this was the only Starwood property above a Category 5 downtown, I decided to get a room because it was close to the New Year's Eve events. I booked the room 3 weeks in advanced with specifics on a corner room above the 10th floor. If you're looking to be recognized as a Starwood member, you won't get it here. Front desk showed no notes of a corner room and had to settle for a middle floor room. Thomas, front desk Manager, was helpful but his staff lacked experience. I also asked for a couple of champagne flutes and was told there was going to be a $4 delivery charge! Rooms need to get updated and the only positive thing I can say is that it's in a good location. Try the boutique hotel next door instead.
January 2, 2013
Rated 5 out of 5 by Bebela Excellent treatment
Upon our arrival we were greeted by a very friendly staff and then personally greeted by Danita. She found out it was ours as well as our friends 50th wedding anniversary and upgraded our rooms and later presented us with champagne and chocolate covered strawberries. An excellent bonus to a fun filled weekend.
August 5, 2014
Rated 5 out of 5 by Sally311 The staff at this hotel were so attentive.
The bellman,valet and receptionist were so attentive to our needs. They were so accommodating when we needed rollaway, changing rooms from one with connecting doors to one that didn't have connecting doors,parking our guests car as we ate at Zoccas. Just a great feeling when you receive that type of service.
August 3, 2014
Rated 5 out of 5 by katy1005 Excellent Business Meeting Establishment
Our National Seminar was held at the hotel. The staff made this a very easy setup for us.
August 11, 2014
Rated 5 out of 5 by traveling46 One disappointment
I believe that a hotel which considers itself to be in the upper echelon of hotels and in a venue with a convention center nearby should not be charging for internet access. I travel frequently for business and find that Starwood hotels seem to be the one of the last not to poivide free internet or Wi-fi.
July 24, 2014
Rated 1 out of 5 by chiyu71 unpleasant experience indeed
As a SPG gold member, I prefer to choose SPG hotels when I travel. However my recent stay in Westin Riverwalk has brought unpleasantness to me and my family and I am seriously unsatisfied with the treatment we were given in your hotel. I used 20000 hard earned SPG points to book 1 King bed room and 1 double bed room for my family's stay. There were 5 people travelling so this would make everyone feel comfortable. By the time we arrived at the hotel, I was told that the hotel was out of double bed room so we were assigned 2 king bed rooms with a rollaway bed in one of the rooms. I wasn't too happy about it because I don't want my mom to sleep on a rollaway bed. However I didn't insist on asking for a double bed room when I was assured that the rollaway bed would be just as comfortable as standard bed. When we entered the room I didn't see any rollaway bed and I came downstairs and ask the staff and he promised me that it would arrive soon. After 2 hours waiting, there was still no rollaway bed coming and it's already passed midnight. I called the concierge desk and was told that the hotel was OUT OF rollaway bed and there was nothing they can do to help us. You can imagine how angry I was by that time. The lady on the phone said she'll go to her manager. After 10 minutes her manager called and said she'll go search if there was any rollaway bed left. When I asked what if there was none, she answered "I CAN RETURN YOUR POINTS TO YOU BUT THERE IS REALLY NOTHING I CAN DO" then I asked if the she can help us move to another hotel that has a two bed room, she answered that "the hotel next door has a pullaway bed and she can return the points to me but she doesn't know how much the other hotel would charge us". It seemed like all the hotel staff wanted to do is us to let it go and all sleep on one bed and stop complaining. I am very very angry and feeling not respected as a customer, who also happened to be a gold member. After 10 minutes she called back and said she has found an available rollaway bed. By the time the bed finally arrived it's almost 1AM.
I really really felt unpleasant and not respected during my stay in Westin Riverwalk. I am a frequent traveler myself so I understand there might be some busy times that the hotels are out of pre-selected room type. But this is definitely the first time I was experiencing this bad customer service after not getting the pre-selected room type. I don't feel welcome in this hotel, and certainly wasn't treated as a gold member in this hotel. I wasn't even asked if I given the choice of welcome gift.
August 14, 2014
Rated 5 out of 5 by jchiguy1 Memorable Stay
The Westin Riverwalk provides the best overall hotel experience in San Antonio. SPG Platinum status noted and all amenities offered. Corner Suite was spacious and elegant, well furnished with two balconies. Marble bathroom was huge with double sink, stall shower, large soaking tub and water closet. Public areas are lovely and well maintained, gym is excellent and pool is nice if a bit small. Valet parking is costly and slow but that is my only real complaint. We will most certainly return.
October 26, 2012
Rated 5 out of 5 by BB8324 Great Weekend Getaway
My husband and I stayed at this hotel for a weekend getaway for our anniversary. I received a greeting message from Serge, a welcome ambassador of the hotel, a few days prior to our arrival. Upon telling Serge that we were staying for our anniversary, he upgraded our room and had champagne and chocolate covered strawberries delivered to us. He also provided some great recommendations for dining in the area; including Zocca, an Italian restaurant located in the hotel we really enjoyed.
The furniture in the suite seemed to be a little dated and worn, but still clean and comfortable. Overall, we were very satisfied with our stay and would recommend this hotel.
August 13, 2014
Rated 5 out of 5 by bread11 Daughters Wedding
Outstanding. The Westin team made my Daughters wedding so perfect and WOW'ed both families so completely I had to write a review. My hat is off to Brooke Engel the vendor coordinator for her grace in orchestrating two hundred guests, 2 bands, photographers and florists. The wait staff and bartenders were extremely cordial and naturally friendly. Standouts are Jose Alvarado and Jr. Vasquez- guest services, Eugene Schlaff - executive steward and Chris Aguilar - security. thank you Westin
December 30, 2013
Rated 5 out of 5 by BTR2014 Great service
Upon unpacking in our room, we discovered several of our daughter's items missing from transport between car and room. We contacted the front desk, and Arthur Garza went beyond the call of duty to track down and return all of the missing items to us. They had fallen off the luggage cart somewhere, but everything was picked up and returned to lost and found by staff. This was much appreciated. In general, all of the staff we encountered were professional and accommodating.
March 6, 2014
Rated 5 out of 5 by JudiL Raphael Hanson
After totally enjoying our stay at the Westin/Riverwalk San Antonio, we departed the next morning refreshed and looking forward to our next destination. After being on the road for over 2 hours, I realized with horror that I had left my wallet containing a large sum of money in the room's safe. With my stomach sinking, I immediately called the hotel and was put through to Raphael Hanson, security officer. Raphael assured me that he would go up to my room and check the safe. In a very timely manner, he called to tell me that my wallet and the cash were still there! I was so relieved and was told by Raphael that he would have it sent Fedex to my destination. He got my information and put my wallet in the hotel safe in an addressed envelope to wait for the Fedex pickup the next morning. I received my wallet on Tuesday morning as promised! I can't say enough about the professionalism and caring Raphael showed to me. He is a wonderful addition to the Westin staff!
July 6, 2014
Rated 4 out of 5 by JnC94 Clean
We have stayed here several times and always enjoy our stay. The room felt really clean - except the ice bucket did not have a plastic liner. Neither of us liked the rainshower - it's not practical for actually taking a shower. We had a step-out balcony (6th floor) overlooking the Riverwalk. Not sure it's worth the extra $$. There were larger balconies on the 4th floor that had small patio tables/chairs. Would have preferred that so we could enjoy our balcony.
April 3, 2014
Rated 5 out of 5 by Barker39 Excellent Service from all staff especially Valet
This is an awesome hotel to stay at while visiting the Alamo City. I was the for a conference and the staff was amazing. A special thanks to your valet Oscar Ortiz. He is a major asset to your hotel. Bryant the valet manager was helpful in handle our valet questions. Hiedi at the front desk helped me one night with some items I had forgotten back home. The hotel is close enough to walk to all the main attractions.
May 15, 2014
Rated 5 out of 5 by SandeepC Very Nice stay. Tiarra is great at the Front Office
Had a very nice stay, rooms are big, bed comfortable.
Tiarra at the Front Office is very helpful and courteous, so wanted to recognize her superior service.
Terry in Service Express ensures that I get the stuff requested in no time. She is a big help during my stay.
Wanted to thank Stewarding Manager Eugene Schlaff and Executive Chef Jeff Foresman for making sure that my special vegetarian diet is well done at the Zocca restaurant.
March 2, 2014
Rated 5 out of 5 by Michelle80 This hotel is very classy.
We were impressed with the beautiful décor and overall cleanliness of this hotel. Our room was very comfortable. The hotel was located on a part of the Riverwalk that was quiet and away from the busy tourist areas although close enough to walk to that area if desired. Thoroughly enjoyed sitting out on the patio in the evening.
June 4, 2014
Rated 5 out of 5 by BdmTX Great weekend at the Westin Riverwalk
My wife & I drove from Houston to celebrate our 30th anniversary. Very friendly & helpful staff all around. The valet parking attendant gave us directions to avoid some construction in the area. Room was nice, spacious, clean, and best of all, quiet! Nice balcony with a great view. It was great drinking coffee each morning on the hotel patio by the river. We have to go back!
August 19, 2013
Rated 5 out of 5 by GAF789 Excellent Staff
On check in, gentleman let us know our room wasn't ready. Suggested we wait in bar. Found us and delivered our keys a few min. later. Very professional & accommodating. Concierge helped w/restaurants & housekeeper (Linda) was pleasant & accommodating. Staff really went out of their way to be welcoming. Thx for all you are doing. Great ambassadors for Westin & San Antonio.
March 17, 2013
Rated 5 out of 5 by mjon very comfortable
the hotel is very comfortable and great to stay at.
September 24, 2014
Rated 3 out of 5 by Mikeyboy Staff and service
Far too many service issues starting with checkin where wrong room given. Insufficient linens for family of four. Only one bottle of water per day. Concierge did not return information until several hours later. Charges for local phone calls. Not what a Platinum SPG member, or any SPG guest should experience.
March 23, 2014
Rated 5 out of 5 by justjanet Hotel & staff are wonderful
The hotel was absolutely beautiful. Our room was spotless. The staff was very professional and kind. Especially Jezi our waitress and Swerino Gonzalez our room service waiter. I watched Jezi wait on multiple tables one with small children and she coulldn't have been kinder. Great job to both of you.
April 1, 2014
Rated 5 out of 5 by Momdau26 Best staff ever....
Michael, the concierge, went way beyond the call of duty to make us feel welcome!! The entire staff was super nice & ready to please! I would definitely stay at the Westin again & again!!
May 27, 2014
Rated 2 out of 5 by AngK Glorious Hotel but Hotel check-in staff pathetic
This is a absoulutly glorious hotel right on the Riverwalk. Beautiful in every way except for the staff at check-in.
I came in from a long and difficult business day on the road and the 3 girls behind the counter at check-in acted as if I wasn't worth their time. A gentlemen walked up shortly after I got there and it seemed the three of them were knocking themselves out to chat it up with him and meet his needs but they couldn't even take the time to direct me to the elevators. Had it not been for JR Vasquez being kind and even suggesting a dinner spot I would probably have nothing nice to say. JR was very helpful! After the workday I had, I really appreciated his kindness to someone like me who had never been there before. There was also a gentlemen named Daniel who served breakfast who had great customer service as well. I won't ever return to this hotel unless I come with a 'cute guy' that the front desk staff might pay more attention to since I obviously wasn't worth it.
June 5, 2013
Rated 5 out of 5 by elenacafe Angie our Housekeeping Supervisor was fantastic!!
We thoroughly enjoyed our stay and were so warmly welcomed by Angie, our Housekeeping Supervisor. She was extremely helpful and professional. I highly recommend her. This is the best place I have stayed in in San Antonio, and I have been staying in different places in San Antonio for 30 years.
February 13, 2014
Rated 5 out of 5 by TRAVELER2014 Wonderful staff and Excellent Food
I would highly recommend this hotel for its incredibly wonderful and professional staff.
The hotel was clean and the food superb.
An added bonus is its location right on the amazing Riverwalk. I know I appreciated that convenience. I would not hesitate to recommend a future stay at this hotel.
February 13, 2014
Rated 5 out of 5 by AJ1725 great place and great place
as always, this is a great place with amazing views, great restaurant and well trained staff. i stay here everytime i am in san antonio
September 22, 2014
Rated 2 out of 5 by Popcorn12 Parking Problems
I spent 4 nights at this hotel the week of July 15, 2013. The hotel was fine, but the valet parking service could not have been worse. If you have business appointments, or a plane to catch DO NOT relay on timely car service. Our longest delay was 30 minutes, but we had several of 15 or more.
July 20, 2013