Rated 3 out of 5 by NotReallyGreat Customer Service
Upon Arrival there were no Rooms and I was offered a room with a Fold out Couch !
Staying three nights on a couch is not first class accomodations so I rejected this offer and suddenly a room was available.
Put the Do Not Disturb sign out to take a nap and did not need my room cleaned. So, low and behold they CALL ME in the room to see if I need any thing... Other than DO NOT disturb (?)...Real thinking.
Try to check out. No automatic systems work. Not the Via TV nor the Phone line. So checking out I find a special charge from a restraunt charged to my room when I paid cash or credit for everything. They did promptly remove the charge so this was good.
Just need to tighten the ship folks. Oh, and don't take the room key at the desk if I need it to get OUT of the garage.
October 23, 2014
Rated 4 out of 5 by gap47 Service
The service was excellent at the champagne bar. Felt improvement was needed with the pillows, because they were too soft. Need TV program guide at bedside. The TV occasionally had satellite interference.
October 20, 2014
Rated 4 out of 5 by Bee12 This hotel is good
The air conditioning rain non stop in the room no matter what temperature it was set on.
The TV would blink in and out in the morning and evening and sometimes be black for at least a minute or longer.
The staff would not divide the bill until we checked out (I had a roommate). Then 2 nights on her card and 2 nights on my card, which is really not dividing the whole bill. Because we each stayed 4 nights not 2 each. I did not have to turn in a report for work
October 20, 2014
Rated 3 out of 5 by SS1022 Identity crisis
This hotel has an identity crisis. Is it a resort or is it a business hotel? It is in need of a facelift. The room was very dark, dingy, furniture was warn, with stains on the desk. Literature in the room was dogeared, had a used notepad with someone else's notes on the desk. The room was never made up prior to 3 pm, Room layouts are small and dated. The pool was nothing special. The one bright point was Phil the concierge who was excellent. If I was staying at this hotel for a vacation I would be very upset. If I was a business person attending a conference, and having it paid for by my company...I really wouldn't care. And, this is why this hotel is so unsatisfactory and sooooo overpriced for what it is. It not easy to get to downtown Savannah, as the water taxis run every 30min or so and are slow...so if on a business trip and time is limited, sightseeing is also very limited. The food was average. Coffee provided at the conference was cold, 4 inch plates for continental breakfast ridiculous ( I am assuming the hotel provided the breakfast, if not then disregard),
October 19, 2014
Rated 4 out of 5 by ADean Accept for the front desk
This hotel was luxurious, comfortable, great bed and bath facilities.
My only complaint is that my room was reserved with a corporate card (not in my name) with the understanding that all incidentals and charges were to be put under this card.
When I arrived they would not let me check in without a physical card to be swiped. I provided them with a personal credit card in order to get in my room with the explicit understanding that all charges go to the card on file, the corporate credit card.
Three days later on check out they informed me they would be charging my personal card. I explained to the person the incident which occurred on the same day but she said there was nothing they could do. I asked her to take my keys (I had a conference to go to) and I would have someone from corporate get in contact with them about charging the corporate card. She agreed.
When corporate checked in with them an hour or so later they said they decided to charge the corporate card and I was all set.
I checked out on a Friday. On Tuesday the charges showed up on my personal card.
I felt I was lied to.
October 17, 2014
Rated 5 out of 5 by Walton1305 An Amazing Experience
Let me start by saying that we also work in the customer service field and we understand the importance of treating others with kindness and respect. That being said, We received nothing but an abundance of generosity and warmth from the hotel staff as well as the hotel itself. The hotel location was perfect. Once we parked, we did not have to drive anywhere until we were ready to leave Savannah. A ferry runs every 20 to 30 minutes right from the hotel and then everything else in within walking distance or you can take a trolley to any distant locations. We were concerned about the noise level of our neighbor in the next room. Tracey and Michael both went above and beyond to ensure we were happy with our room and the cost. The room and view to the river were both excellent and we did not want to leave. We also spoke to others about lesser concerns and immediately noticed everyone was more than just polite. They seemed genuinely concerned about our stay and asked us about shopping, our food, etc. Making a personal connection is what can set companies apart from good to great. This experience was so great, I had to inform the manager on duty Paul and write this review. I rarely write reviews. From the bottom of our hearts, thank you for doing what I am sure you do each and everyday for all guests, although I would like to think we got special treatment. What an amazing experience!!!
October 17, 2014
Rated 5 out of 5 by CHAPS front desk
Christina greeted us when we arrived and could not be more pleasant . We also had Christina take care of us when we checked out., again professional yet very courteous.
Christina loves her job and it shows how she takes care of her guest.
October 15, 2014
Rated 2 out of 5 by Jason26 Should have stayed somewhere else...
If you don't want to read the rest of this review, I can summarize by saying I paid double the value for what turned out to be a slightly less than average hotel experience. If I had wanted an average experience, I could have paid over a hundred less somewhere else and received a similar experience, albeit without a view of the river (which, if you're visiting for a night on the town, you'll barely have a chance to appreciate anyway#.
The room was of average quality and size, for a deluxe, the TV was outdated with an unresponsive remote, and the desk chair looked like it might have once been a tiger's toy. I did not order any other services because I felt it would be a gamble; I already spent this much for humdrum, why spend so much more for more humdrum?
The worst part of my experience, by far, was the absence of any flexibility whatsoever with reservations. Before arriving, I called a few days ahead to ask for an extra day, but only if I could pay at that moment and receive the small discount associated with paying before arrival. But no, even though I wanted to give more of my business, more of my money, that wasn't possible. That would involve cancelling and rescheduling, and you can't cancel #I wanted the same night, plus another!).
I'm glad they didn't let me though. I was ready to leave after one day.
I will never stay at a Westin hotel again.
October 2, 2014
Rated 5 out of 5 by Scottishtraveler Recent stay
I found the property to be outstanding and the separation from downtown Savannah a real bonus. The ferry worked really well
Hotel staff were outstanding
One funny note
I seemed to get some one else's breakfast order ( yes I had ordered but got something different) but it was good and nobody wanted to retrieve it
Overall well done
September 29, 2014
Rated 4 out of 5 by Bkw26 Updating guest rooms
We enjoyed our stay very much and were impressed by the professionalism and friendliness of the staff, especially the front desk staff. The silver coating on the back of the bathroom mirror was deteriorating and the paint around the bathroom door had lots of chips. The bathroom lighting should be updated giving better light. The desk chair was worn on the front. The heavy comforter was plush but just too heavy for September in Savannah. These are things I might expect in a much lower priced property.
September 28, 2014
Rated 3 out of 5 by Ryan8402 Hotel lost power for over an hour
The resort seemed to be nice and the staff was pleasant. However, the power to the hotel went out around 9p on my first night for over an hour. Nobody at the front desk could tell me what was going on. I feel like I should be compensated for that trouble. I was unable to complete my work during that time.Also, the food in the resturant was subpar. I tried a few different items and nothing was good. It did have an excellent bourbon selection though!
September 25, 2014
Rated 4 out of 5 by TeraL This is an excellent hotel
The hotel was great!! Kind of far walk to the conference/trade center though.
September 21, 2014
Rated 5 out of 5 by smith Fantastic stay.
We greatly enjoyed our stay. Exceeded all our expectations. Staff ensured our visit was enjoyable. Beautiful grounds with free boat transportation to the Historic part of the city right outside the door. Enjoyable and relaxing stay.
September 16, 2014
Rated 3 out of 5 by DennyB1234 Savannah View
Stayed in a executive suite. Nice view when standing at the window. King size bed that sank to the middle. Added powder room is nice for two people.
September 16, 2014
Rated 5 out of 5 by SPGPlatinumAtlanta Great Stay in Savannah
We arrived early on a Friday afternoon. We stayed on points since we were in town for our daughter's soccer game. As a Platinum SPG member we were upgraded to the 16th floor (top floor for this hotel) with a view of the river. The top 2 floors have balconies. Breakfast was great. We enjoyed the frequent, and complimentary water taxi service, into downtown Savannah. Savannah is not the easiest small city to find parking in, so the ability to arrive/depart via boat makes the riverfront much easier. Our room (1623) was in great condition and the staff were welcoming and friendly. We will stay here when we are in Savannah again.
September 14, 2014
Rated 2 out of 5 by Deanmarie33 This hotel needs improvements
I came in there was no soap in my room I had to go to the front counter to get some. No wash cloths. The cleaning staff was loud and obnoxious cursing in the hallway and opened my door and said I was on the check out list then said or sorry got the wrong room proceeded to yell at another employee in the hall and was cursing real loud and laughing. It was not the quality of most Westins. Staff downstairs was nice but I don't think there's control over the whole hotel. Dust all over my room. Just was very disappointed.....
September 7, 2014
Rated 4 out of 5 by jechho Improving
We returned to this hotel after a less than stellar experience a few weeks ago. Melissa at front desk was super nice and took well care of us this time around, repairing the mistakes from last time. Got a good upgrade (specialty suite on 13th floor with riverview balcony), but I actually prefer the smaller standard suites, as the parlor lay out really is not my cup of tea. Melissa was also nice enough to surprise us with wine and some cheese and fruit.
I still think the hotel needs a refurbishment. There are in particular two issues that should be dealt with:
1. The doors slam really loud when open and shut. The walls in our room were virtually shaking when our neighbors were coming and going.
2. Better soundproofed windows. We could hear pool noises very well in our room, even though we were 13 floor up. Not to mentions boats, sirens etc.
Breakfast was good (not great, there was no buffet), and overall the stay was pleasant.
September 4, 2014
Rated 5 out of 5 by LILYx2 Breathtaking Views of the River and Savannah
We chose Savannah for an end of summer romantic getaway- The Westin Savannah had everything we were looking for. We stayed in a Riverfront Balcony Room on the 16th floor and could not have asked for more perfect views...Savannah River, ocean liners going by, and the breathtaking city view of historical Savannah. The staff was very friendly and accommodating, resort very clean and our plan is to come back in the near future- we still have so much to explore in this beautiful city!
September 3, 2014
Rated 1 out of 5 by Brandon10 Awful
Service at the Westin Savannah is awful! Avoid this place SPG member.
September 2, 2014
Rated 3 out of 5 by jechho so and so
do not mind pet-friendly hotels, but I do mind dogs barking next door in the night. Please let the animal lovers have their own floors.
The platinum upgrade was to an okay-looking suite, but this hotel is soon in need for a refurbishment. There was a strange noise coming every 10th second or so from above, I think it was from the elevators (though the room was not even next to them). Needed earplugs. And avoid connecting rooms, the alarm clock that went off a 6am next door could easily have been in my own suite. And why oh why do the hotels not fix that gap under the doors, and install soft-lock-mechanism. This hotel is on a secluded island, but it was as noisy as my old dorm.
Platinum breakfast had the hint of the usual nickel-and-diming: You can have the cold part of the buffet, but no-no to the hot items. Why treat their most loyal customers like this? Why not let me have (a rather sad looking) piece of bacon and egg for all I put into the hotel program?
Service varied from great (like the new one Katie, and Melissa at front desk) to clueless (the new one at check out, do not recall her name). I had a Best Rate Guarantee Rate, but they would not let me pay as they INSISTED that the rate was prepaid by a mysterious third party. Sigh. After a few weeks of emails back and forth with the hotel and the BRG department, they first charged me double rate, before their revenue manager reached out at and made it right.
Oh, and almost forget their attempt to get into my room when I was at sleep. On my last night at about 1130 pm room service knocked on my door. The do not disturb sign was on, which he ignored. Had not ordered anything. And when I did not open, they openend my door an tried to enter the room! Yes, that’s right. The security bolt was on, which stopped him. He then made a scream and left. A very strange and unsettling episode late at night.
The hotel has a lot of advantages (especially locationwise – love Savannah!), but need to up professionally and get their service right. It is frustrating to use time after check out to clear up things from the Starwood program that the hotel should know about
September 2, 2014
Rated 5 out of 5 by C6Z06 Great place for a convention
This was a great location and provided awesome services. The elevators were fast accommodating large crowds, the pool area was fantastic, the boat service across the river was convenient and we were well taken care of.
September 1, 2014
Rated 5 out of 5 by ChrisGS Beautiful settings for this hotel
This hotel was prechosen as our conference hotel so I did not pick it. BUT-- It was beautiful and in a decent location that was supplemented by the free ferry offered all day long to get across river directly into downtown historic Savannah. Staff was always friendly and helpful. Rooms had everything you should need and beds were very comfy. Plenty of a/c and water; was appreciated also.
August 31, 2014
Rated 4 out of 5 by Daynada Night's Stay
Very comfortable hotel! Very convenient ferry ride to River Street!
August 27, 2014
Rated 5 out of 5 by KingCourt88 Love this hotel!
It was everything that I could imagine. I really enjoyed my stay at the Westin in Savannah, GA. Looking forward to staying there again really soon.
August 26, 2014
Rated 4 out of 5 by Greta223 Great views!
Night views (river side) are fantastic! The rooms are warm and cozy. Great place to relax! I love taking the ferry and having everything in walking distance!!
August 25, 2014
Rated 5 out of 5 by Tourist579 A Touch of Heaven
Just a wonderfully clean and elegant hotel to stay. Food is marvelous and the beds are like sleeping on a cloud! Great staff really helpful - actually never have to leave and would have a great vacation!!!
August 25, 2014
Rated 5 out of 5 by Wannus Great Weekend Stay
The Westin in Savannah is great. I came to Savannah to celebrate my anniversary. My wife and I enjoyed the Westin. We want to plan a couples retreat with some friends in the near future.
August 25, 2014
Rated 4 out of 5 by Batgirl7 First time staying here
This was my first time at this hotel and I was not disappointed. The staff were very courteous and the hotel itself was very clean. I was there for 3 nights and any time I needed anything, I asked and received. The room was very clean, the staff friendly, courteous and professional. The only complaint (which isn't really a complaint) was the workout center was off site. I prefer to be close to my room after a workout.
August 25, 2014
Rated 2 out of 5 by Marcus14 This hotel need improvement
Upon arrival, the dates for our reservations were incorrect. The guests on either side of us kept us from sleeping until 3:00 am the first night and mid-night the second. An intoxicated guest spilled beer on me in the Midnight Sun Lounge and the staff did not apologize for this guest, ask the guest to respect other guests or leave, or offer to buy my drink as I ordered it while wiping beer off my shorts and legs. The Midnight Sun Bourbon and Chocolate Lounge had an impressive spirits list. Unfortunately, the staff was unable to identify two of our choices, we pointed them out, and poured an incorrect order four different times; one order was incorrect twice. I also had to instruct the staff, I was employed in the hospitality industry for ten years, on the proper pour for a drink if the guest asked for it neat, he did not know what this term meant, or on the rocks. The front desk staff salvaged our stay with personable and prompt responses, although the $50 consideration was not deducted from my bill initially. The Sunday Jazz Brunch was the highlight of our stay.
August 24, 2014
Rated 5 out of 5 by BA43 Great place to visit and stay.
Great hotel...clean, convenient, beautiful, helpful, and friendly!
August 22, 2014