ウェスティン・サバンナハーバーゴルフリゾート&スパ

  • アメリカ合衆国
  • 31421
  • ジョージア,
  • サバンナ
  • 1 Resort Drive
  • マップ

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Rated 4.1 out of 5 by 643 reviewers.
Rated 5 out of 5 by Great July 4th location We had a great room overlooking the river. Everything was clean and comfortable and we'll definitively be back. July 7, 2014
Rated 5 out of 5 by Great Staff We have stayed at the Westin in Savannah every July 4th for the last ten years. We only live 40 minutes away on Hilton Head and leave our beautiful island because of the Holiday chaos. We choose your Westin because we always enjoy the events you plan: music, games for children, BBQs & oyster roasts etc. Our stays over the years have ALWAYS been great, but this year exceeded our expectations!!! Your staff (although you were sold out and super busy) treated each request with pleasure and ease. From Melissa who helped me sort out details, at the front desk to helpful lady in the gift shop and fabulous room service staff!!! Everyone was professional and kind and with tons of people staying there...we didn't have to wait to be served for anything. Room service even had the time to call us to ask if we enjoyed our in room snack (how nice!!) Your added temporary gates at the 2 areas on the waterfront created an uncrowded and relaxing venue for Westin guest only for the fireworks show. We were relaxed and left pampered (like we were your ONLY guests staying there) because of your competent staff! All I can say is that your staff must be angels - because everything was HEAVENLY!! We will be back soon for another visit!! July 6, 2014
Rated 4 out of 5 by Sunny but not Bright I would list this experience average for the cost, only a good value if you get a package or discount. Overall a nice stay, but this was overshadowed by the fact we were double-charged for one of our days and it has not been resolved after almost a month of calls and delays and no responses from Westin. They often say it is their pleasure, but i think they are referring to taking your money hoping you don't catch them overcharging you. Is this a business tactic? July 2, 2014
Rated 4 out of 5 by Beautiful location BUT bar/ lounge needs price makeover An EXCELLENT Resort Hotel !!!!!! The staff was very knowledgeable of the area and offered many helpful recommendations. BUT...the only and MAJOR problem we encountered was the Bar/Lounge area. We had drinks and bar food at the bar and the prices we outrageous. No one was in the bar during the three nights we were there. Corporate should rethink the prices of the food and drink on this menu. July 2, 2014
Rated 4 out of 5 by Birthday Get-Away we have visited your hotel several times. We always enjoy our stay & the water ferry makes it easy to visit Savannah. We did have difficulty checking in this year. We were given keys & assigned a room that had not yet been cleaned. Then the keys to the new room did not work. Eventually, everything was worked out. July 2, 2014
Rated 4 out of 5 by The Westin is located in a great place! Easy check in, late check out on the weekend. July 3, 2014
Rated 5 out of 5 by cleanest hotel ever! wonderful stay here in Savannah, GA July 2, 2014
Rated 3 out of 5 by Great location, service lacking Excellent location, facilities very nice, but overall service levels not close to those experienced at most other Starwood properties. Excellent bell staff. Front desk, restaurant personnel were very slow to respond to all requests. Front desk personal were rude and unconcerned with meeting our requests. We did not get room serviced one of the three days. Wait time in the restaurant for drinks, food, etc. were way to long, with personnel there admitting they were very understaffed. I would not recommend or stay here again. Very disappointed that I used 3 suite night upgrades and points to stay. June 28, 2013
Rated 5 out of 5 by Wonderful Foodservice We had our Pizza Inn Convention here and everything exceeded our expectations. Very Clean, friendly staff, and comfortable beds. The food for our group meals was outstanding. June 30, 2014
Rated 5 out of 5 by Lighting in Bedroom I would have liked more light in the Bathroom. I have a eye condition that require more lighting around the bathroom mirror when shaving. June 30, 2014
Rated 5 out of 5 by Great hotel for meetings/conferences Very nice property. Well kept. Offers exceptional service. Great pool, and view of the river. Courteous staff. June 30, 2014
Rated 5 out of 5 by GREAT STAY!!! We stay at The Westin every time we are in Savannah. It is a great hotel . . great view of the water and the cargo ships . . free and convenient boat to the Riverfront . . great location . . and clean and extremely comfortable rooms. The Staff is always friendly and knowledgeable. I highly recommend this hotel!! June 27, 2014
Rated 4 out of 5 by Improvements needed Real good hotel, but it needs new toilets. The existing toilets are the old, short toilets that don't flush very well. The toilets are "too short," they need the new upgraded toilets that are taller and that flush. June 28, 2014
Rated 5 out of 5 by My stay The beds were incredible for sleeping. I didn't use many of the other facilities due to lack of time. The place is great. June 27, 2014
Rated 5 out of 5 by good hotel I stay in this hotel every year. I enjoy the golf course. Staff is very friendly June 26, 2014
Rated 3 out of 5 by Barking Dog? Bath/ shower was not as clean as I would have liked. Stayed 3 nights. The last night there was a barking dog on my floor which lasted way too long. With what a room costs I should not have to worry about barking dogs or any other animals. June 25, 2014
Rated 5 out of 5 by Great service! I have stayed at this Westin several times and the staff always provides the utmost in service. June 25, 2014
Rated 1 out of 5 by Disaster Week Stay Our stay at the Westin Savannah has been a nightmare from the day of checking in when the hotel had given away our reserved and confirmed Suite. Since that day we have been asked to move 3 more times, with once instance the hotel failing to move our luggage as promised and instead all of our belongings were left unattended in a Suite. Luckily our key still worked and we were able to move our own luggage for the second move. Because of the room nightmare access to the internet was prohibited thus preventing us from working in our room until resolved. We would not recommend this hotel May 15, 2014
Rated 5 out of 5 by Very Nice The room was very relaxing and the bed was very comfortable. I think the tub was a little small. June 24, 2014
Rated 5 out of 5 by Greeat Stay This is the second time that we've stayed here and was still impressed with the facility. Staff was responsive and the location was convenient to the historical district. Would definitely recommend this hotel. June 23, 2014
Rated 5 out of 5 by I'll Be Back! 1st time at this property. I'm a professional meeting planner and was visiting to determine if the property was suited for our needs & it very much is. Cece Corbin has been easy to work with, a pros pro! June 23, 2014
Rated 5 out of 5 by Great location for convention Good location for convention GMA also the staff's cuatomer service is excellent from check in to check out. June 23, 2014
Rated 2 out of 5 by Great location The property has great bones but in need of a good management team. We had no TV for the 1st 24 hrs of our stay. Breakfast buffet was cold and mediocre at best. Little children were playing and eating in the Hot Tub even though the signage clearly states no one under the age of 16 allowed. We brought it up several times to the pool staff but they didn't care. Rooms are okay but nothing to write home about. June 20, 2014
Rated 4 out of 5 by Checking took way too long It took us nearly 30 minutes to check in! After that everything was fine but the check in process was terrible and too way too long June 22, 2014
Rated 4 out of 5 by Best Place to Stay in Savannah Ideal location, nice amenities, patio / pool area is especially nice, free water taxi to River Street. June 21, 2014
Rated 3 out of 5 by Hotel staff is either not trained well or is very understaffed Too many things to into full detail about in this space. Most. Of issues were with untimely Response from housekeeping, lack of communication from staff, and oe staff member completely rude to my sister. I was contacted by a manager by e-mail Her name was Jesica. I gave her the complete run down May 26, 2014
Rated 5 out of 5 by Nice place! Good location. Great service. June 21, 2014
Rated 1 out of 5 by The staff does not have a clue about customer service. I had issues from the time that I checked in. It has been 30 hours since I checked out and the staff still has not resolved issues with my bill. They gave me a complimentary night and room service but I still will not stay at another Starwood location. June 18, 2014
Rated 4 out of 5 by Savannah Week End Great facility, Rooms are excellent housekeeping staff not very friendly Some of the wait staff not very good Food is pretty good June 17, 2014
Rated 2 out of 5 by Mediocre Lots of issues. Overall mediocre. Reported broken bottle on walkway to parking lot, but still not picked up days later when we checked out. Electronic room key did not work in parking lot. Housekeeping didn't replace empty tissue rollers, wash cloths and shampoo after several days. Too few hangers in room. Aqua Star breakfast service unacceptable. Ordered, but later had to go searching for waitstaff after lengthy wait. Eventually got cold food and waffles without butter or syrup. Had to go find someone again, and waited again. Food very cold. Noticed other customers with similar problems looking for waitstaff, who seemed to disappear. On the other hand, Sergii was great at dinner there. Prior to checkout, called about 2 errors on bill received under door. One charge for parking, but this was included in our deal. A bar charge for someone else put on our bill. Second bill slid under door with only one error corrected. Went down to desk to get it straightened out. The hotel is a nice facility, and the dinner food was good, but the staff and service are mediocre. I would not recommend this hotel or return. June 15, 2012
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