Rated 4 out of 5 by PlainsofColorado Great lobby
The lobby is great for family and friends. Good restaurants are within walking distance or the shuttle from the hotel covers 5 miles. Staff is courteous at front desk, but staff at the doors could be friendlier. You feel that if you don't valet with them then you are ignored....no doors opened, no greeting, no exit courtesy. Staff at front desk needs more than one person, waited 10 minutes to check in with no one in line only 1 patron with multiple area questions. Those questions should be directed to concierge but the concierge is way too far away from front desk to offer any assistance or the other helper is doing Starbucks. Pool is NOT family friendly and outdoor space not where you want to spend time.
July 19, 2014
Rated 4 out of 5 by TheBowler Very Good Room, Restaurant Needs Attention
Check-in process, value, staff friendliness, clean lobby, clean room, comfortable bed and pillow, good quality room furniture, great view, helpful shuttle service.
The restaurant has white painted adobe throughout. I suggest the white areas are repainted twice a year or more. Everwhere I looked there were black scuffed areas, dried slop where the mop splashed, and dried food on the wall at my table. The service is slow. The prices are too high for a restaurant in this condition.
The shower water pressure is too low.
Charging for wifi is old-school. Everywhere other than here, wifi is free.
July 13, 2014
Rated 5 out of 5 by Crafty88 This hotel was relaxing
We enjoyed the room and the comfy bed. We had a mountain view which was wonderful. The walk around the ponds was relaxing. It was so close to attractions.
July 13, 2014
Rated 1 out of 5 by ALAN128 POOR STAFF
I HAD A RESERVATION FOR JULY 4 TH THAT I MADE ON MARCH 22, 2014. I ARRIVED A DAY EARLY ON THE 3RD OF JULY 2014. INQUIRED ABOUT A ROOM JULY 3RD 2014 AND WAS TOLD YES, BUT THEY COULD NOT FIND MY RESERVATION CONFIRMATION NUMBER SO I WAS CHARGED 209.00 PER NIGHT. MY FIRST RESERVATION WAS 139.00 RATE.
CONFIRMATION # 751099758. MARK ANTHONY WAS THE DESK CLERK AND TALKED TO HIS SUPERVISOR AND WAS TOLD IF I WANTED TO STAY JULY 3RD AND 4TH THE RATE WOULD BE 209.00.
July 7, 2014
Rated 4 out of 5 by softballdad1 softball dad
the hotel is nice. I had a problem with not coverting room to nonallergic condititon. I asked that all down be removed and that was not done before I arrived. I was not happy with pets being allowed. Maids removed my robe and one less towel after a few days. The parking availability was not good. Starbucks in lobby was great and additional ice was very good. The pool was dirty and my daughter was afraid to get into it.
July 7, 2014
Rated 3 out of 5 by LinPay Not the best Westin for me
The entire hotel does not have queen size beds - only doubles. Our group had never encountered that before. We were sharing beds which was not realistic with a double bed so we had to book extra rooms. The drinks were very expensive for our group events - $8 for a small 1/2 glass of wine. The food was also very average - not up to Westin standards in my opinion. Cost us $100 to take a taxi from the airport.
July 4, 2014
Rated 5 out of 5 by Evelyn39 Food
Most of the food was not hot. Especially Sunday morning. My potatoes were cold. Most of the people at my table had the same problem. We asked for ice tea and were told that they could only serve water and coffee. I never heard of such a thing. We finally got ice tea and some people finally got hot tea. Response when we asked for something was really slow. I think more servers were needed. Friday night was booked too close to our room time.
June 30, 2014
Rated 5 out of 5 by YYQ88 Hotel is so convenient
Close to AMC and shopping center. Great place to relax. about 1.5 hour drive to the Rocky National Park.
June 30, 2014
Rated 3 out of 5 by Annie756 Amazing staff!
This afternoon I was running late for the airport after cycling 140 miles over 2 days for MS. The two ladies at the front desk were so supportive and kind. They helped me pack my bike as well as gave me options to stay the night if needed. The Valet gentleman was also amazing....got car service right away and assured me I would make my flight. I am now at the airport and just about to board. Thank you to your amazing team!
June 29, 2014
Rated 5 out of 5 by DAJ52 What a wonderful hotel!
Beautiful facilities, friendly attentive staff, one of the nicest hotels I have ever stayed at. You made my trip very memorable.
June 26, 2014
Rated 5 out of 5 by royke Great hotel for business travels
i love the Westminster westin,i always come back when i'm in town.
i love area,the rooms are very comfortable, the staff is great and the restaurant is amazing.
June 25, 2014
Rated 5 out of 5 by Verano12 Beautiful Location
Everything about our stay was spectacular. The hotel was very, very clean. Staff pleasant and helpful. Restaurant/bar was a very enjoyable experience. Thank you!
June 25, 2014
Rated 1 out of 5 by BouncinBichon Received Horrible Customer Service
Let me start off with saying that I would never leave a poor review unless I knew that there was something better close by or there was something that was an Act of God that could give them the benefit of the doubt. I am not expecting anything from management by posting my experience. I just want to share my experience so other travelers can make a fair decision. We stayed for two nights for a ballroom competition. The room was very spacious, always had HOT water (be careful or you'll burn yourself), and the beds were actually really comfortable. The restaurant in the hotel, Kachina, was by far the BEST part of our stay. They have fabulous selections! That's about it. The problem I have with this Westin location is that essentially we were kicked out because they were booked for the night. We weren't offered any help to find other accommodations. No apology for the mix-up. Nothing. Just told that if we wouldn't pay then we had to go (even though I was told that we could stay one more night). Let me explain. We realized that we would have to stay and extra night because it would be impossible to check-out in time and still be in the competition. The lady at the front desk said it was no problem, and that it would be the same discounted rate (one we got for the ballroom competition) that we paid for the other two nights. Great! The day we were originally supposed to check-out we got a knock on the door from a housekeeper saying that they thought we were supposed to check out. We explained that we got another night and she left. 15 minutes later we get a phone call from the front desk. This was where the problem occurred. I spoke to a woman, I believe her name was Arianna (or something very similar) and she told me that because they were completely booked that night, we would have to pay the full rate and not the one we were told. The full rate was more than twice what we were paying!! I asked if we quickly packed and checked-out if we would be charged that and she wasn't sure and had to ask. I know it's hard to believe via the internet, but the way she spoke to me on the phone sounded like the whole time she was insinuating that even though we were going to leave, we were going to be charged the full rate because we were in there half of the day. Like I said, they didn't offer to help us find another place to stay or even some sort of an apology for the mix up. This is the kind of customer service I would expect at a cheat roadside motel NOT this property! No, actually I wouldn't expect this kind of service at any hotel, from a cheap roadside hotel to New York's finest hotel, no hotel should do this to their paying customers! Next year, we will not be staying here. There is another nice hotel no more than two minutes away and we will be staying there.
June 24, 2014
Rated 5 out of 5 by shearer7800 Helpful Staff
My family stayed at the Westin for a week. The bellhop helped us up and down with a lot of bags, which I really appreciated. What really distinguished the hotel was the help we received from Robert. Our daughter had a serious case of Altitude Sickness and threw up all over the bed and floor at 2am in the morning. We called the front desk and in no time, Robert showed up at our door with clean linens, towels, and rubber gloves and states, "I'm here to fix everything!". He even came back with some Sprite and Ginger Ale to help calm our little girl's stomach. Later in the week, the same Robert helped me find a tire store to fix a flat on our minivan. We needed some special attention this trip, and we got it. Thank-you Westin.
June 24, 2014
Rated 2 out of 5 by Noni6 Customer service needs improvement
My daughter and I needed a ride to airport and we asked the front desk about information for a shuttle or taxi, they immediately recommended "their driver", which come to find out is a contracted town car and said it cost just as much as a taxi. We believed them and booked it. Don't fall for it! When we were dropped off at the airport the driver said "that will be $100", I was floored so I gave him that plus tip. I was furious. I called the hotel to tell them I felt like I had been robbed, first because they misrepresented "their driver" and they probably get some kind of kick back for using him, second because they lied about costing as much as a taxi (we met other moms at airport who used a taxi and shuttle and they paid way less, we were there for softball tournament) and third because the driver included his tip without telling me. When he dropped us off he gave me his business card so I called him and asked why he charged to much and he said it was $80 for trip and $20 for tip, he added his own tip!!! I then called the hotel manager and told her all this and she basically said it was my problem and there was nothing they could do. Well they could have given me the info for a taxi and shuttle like I asked in the first place and all this could have been avoided. I felt the whole catch and bait scheme being used on me.
June 24, 2014
Rated 5 out of 5 by Pat1227 Beautiful location and good service
Beautiful Colorado style hotel with great mountain views. Fantastic meeting and ballroom facilities. Rooms comfortable and clean.
Only one restaurant in the hotel, but several others within walking distance.
I do wish they would offer free internet though; it was $10.95 per day.
June 23, 2014
Rated 5 out of 5 by hawaii4me Great hotel, great location
The hotel was very updated and exceeded my expectations. The staff was warm and welcoming. The food was great and the service was amazing.
June 13, 2014
Rated 3 out of 5 by NancW Gorgeous looking Property
Upon pulling up to the property, I was surprised to see such a lovely looking hotel in the middle of what seemed to be no-where. Not familiar with the area, it was very flat and here was this lovely Westin just waiting to welcome you. That's were the impressiveness ended. Although the check-in staff were wonderful, the staff working the conference facilities acted like they could care less. The staff clearing plates and silver during our meetings - I swear - were making every attempt to be as noisy as possible. They slammed every plate, dropped every knife and fork and every time they went into the back of the house, they let the door slam shut so those of use having the misfortune to have to sit in the back of the room, could not focus on our speakers because the wait staff were so disruptive. We would make eye contact with some of them and they would smile and mouth "sorry" and then keep right on doing it. So clearly they were aware of the noise but didn't make any attempt to try and be a little quieter. The food was dull, the same thing each day. I realize that we select it, but when the planner selects the same thing, wouldn't you at least make an attempt to change it up? Powdered eggs are the worst. As far as my room is concerned, there is never enough light for me. As I am getting older, three lamps arejust not enough because they do not light up the whole room, only portions of the room, so there are areas of the room that go dark. This is a hotel pet peeve.
June 13, 2014
Rated 5 out of 5 by Captcat Green Program
The green program needs to be better advertised as with the fine print on the card (and I mean FINE print) for the reimbursement of the $5.
June 9, 2014
Rated 5 out of 5 by Tom840 Hotel Staff Outstanding
Every time I asked a question they went way out of their way to assist me.
June 9, 2014
Rated 4 out of 5 by Nic14 No dogs please.
This hotel would have been exceptional if it had not been for a Mastiff dog show going on the entire length of our stay. Dogs were in all elevators and smelled horrible and drooling over everything. Our group was not aware that a dog show would be happen during our stay and some people were allergic and it was impossible to avoid them. Even at our closing banquet, the place smelled like dog, which is not good for the appetite.
June 4, 2014
Rated 3 out of 5 by RJC63 Nice hotel. Strange stay
Nice looking hotel. Bell staff very unfriendly. Check in slow. But there must have been a dog reunion during my stay. Elevator, hallways, and room smelled like dogs. Very disappointed in a Westin hotel.
June 4, 2014
Rated 4 out of 5 by JamLawson Great location
Great location for my few nights stay whilst attending a friends wedding. The room was spacious with an amazing mountain view. The attached restaurant offered a variety of foods.
The hotel offer a short shuttle service and are always happy to help, there is also RTD bus stops near to the hotel - with its central location to many eateries and other amenities.
I would recommend staying here to anyone, and look forward to my next visit at the Westin Westminster.
June 3, 2014
Rated 3 out of 5 by Red38 Dogs, Dogs, Dogs
You really have the capability with this facility to have earned and excellent all the way if it had not been for the offense to our nostrils and sight with the smell of dogs everywhere and their dripping waste products everywhere and no hotel employees were seen cleaning and disinfecting and aromizing.
June 2, 2014
Rated 3 out of 5 by tanya123 unclean room
My room was not clean and there was dirty furniture in the room. I was leary to relax as the stain on the chair looked like something unsavory happened on it. (llook for yourself, I was in room #403) Had my room been clean, it would have been a differant experience entirely as the staff was exceptional and so was the food.
May 19, 2014
Rated 5 out of 5 by Pego Great find
This was the first time we have stayed at a Westin hotel and were pleasantly surprised. We have stayed at other hotels in the Westminster area, but found this to be much nicer for comparable pricing. The reason I could not give all excellents is that the facility needs to improve their Wi-Fi in the hotel. If the Wi-fi were free, I would understand the slowness of response, however, since there is a charge, I would expect better connectivity.
May 19, 2014
Rated 5 out of 5 by Cali71 Incredible conference location!
I attend several conferences each year but this was my first at the Westin. Loved it! The hotel is beautiful! The conference center is well laid out and confortable. The staff was great and the view from my room was amazing! There are lots of restaurants nearby although we ate in the bar and the food was delicious. And who doesn't love having a Starbucks in the lobby! Would definitely recommend this hotel/conference center. One of the best in the country!
May 16, 2014
Rated 5 out of 5 by Jo41 This hotel is large
I was pleased with the space that was available for the conference
May 16, 2014
Rated 5 out of 5 by Terry1958tbc Great Hotel
Very nice and comfortable. Love the Lounge and Restaurant. Staff very nice and professional. Shuttle service was a nice bonus,.
May 16, 2014
Rated 5 out of 5 by Peggy02 Food
Our family enjoyed the Kachina Dining and Bar area as well as the excellent service! However, our relatives from other areas of the country would have preferred menu choices without the SW flavor.
May 14, 2014