Rated 5 out of 5 by Cali71 Incredible conference location!
I attend several conferences each year but this was my first at the Westin. Loved it! The hotel is beautiful! The conference center is well laid out and confortable. The staff was great and the view from my room was amazing! There are lots of restaurants nearby although we ate in the bar and the food was delicious. And who doesn't love having a Starbucks in the lobby! Would definitely recommend this hotel/conference center. One of the best in the country!
May 16, 2014
Rated 1 out of 5 by DCBill Poor Service
Checked in and the room that I had booked (king bed) as not available. But me in a double room (I am 6'5). When I tried to get it changed they had no kiing available due to remodel. Manager said I should have been told at check in and would send up a coupon for a free breakfast (it never happened) , Overall front desk experience very weak in all part of check-in.
I advised the conference coordinator
December 9, 2013
Rated 5 out of 5 by Mary33 Great customer service
We sponsored an event at the hotel and the staff was there to help whenever we needed them. They were quick to check in with us often. The hotel was set up to accommodate our meeting needs with everything so centrally located. Also the nearby restaurants and attractions, such as the Butterfly Pavilion were fun excursions for our clients. Thank you Westin Westminster!
April 30, 2012
Rated 3 out of 5 by tanya123 unclean room
My room was not clean and there was dirty furniture in the room. I was leary to relax as the stain on the chair looked like something unsavory happened on it. (llook for yourself, I was in room #403) Had my room been clean, it would have been a differant experience entirely as the staff was exceptional and so was the food.
May 19, 2014
Rated 3 out of 5 by Vantzy It lest some things to be desired for a Westin
!st time there.
1. Upon check in no arrival gift offered. I forgot about it and had to ask them for it later.
They did give it to me but I should not have to ask.
2. Quick knock on the door and before we could say anything someone came in the room. Not clearly identified as an employee if they were one, no name tag, uniform etc. I had to change my keys.
3. Had breakfast rate and they gave me a coupon that included "3 egg omelet" as a choice. Sunday brunch, no omelet available.
4. The room had the little collars for the water bottles but no complimentary water bottles in that SPG room. I did not bother asking for them since I had my own.
All of these things caused me to believe it was having issues as a Westin.
Duh, restaurant cannot make an omelet? Had to order an American breakfast with breakfast meat which was really bad. Saw the chef, he said the waitress should have just told them to make an omelet.
October 17, 2012
Rated 2 out of 5 by DisappointedVisitor Overpriced and falls short on cleaning...
Too high a *luxury* hotel price to encounter the following (which I did!):
* dirty coffeemaker (single cup dispenser had dirt/dust in water retainer area of coffeemaker)
* double billing on internet usage (for that matter, $12/24 hours on internet usage is outrageous, in and of itself!)
* housekeeping barging in at ~8:15 a.m. in the morning
March 12, 2012
Rated 3 out of 5 by Waves Not as good as I had hoped for a Westin
On the positive, the lobby and grounds are very nice. It was very fitting for Colorado.
However, this hotel seemed like it was not well operated. The Internet was not working during my stay and the fire alarm went off as well (fortunately not at night).
It was disappointing that this hotel did not have a club lounge.
April 9, 2012
Rated 5 out of 5 by Nan78 Love your pet policy
We do not travel much at all, but were delighted with our stay with Westin. We were especially impressed with the welcoming atmosphere you create for dogs. We have three and their stay was equally outstanding. Your pet policy is most welcome as we never go overnight without our pets. Thank you all.
December 25, 2012
Rated 3 out of 5 by JDonich Nice hotel but not normal Westin standards
I was in town for a reunion and booked this Westin as it was close to where I needed to be. To begin with this is listed as a "pet friendly" hotel. It should be listed as a kennel. I could not believe the number of dogs at the place over the weekend. There were constantly 4-5 dogs in the lobby. Not just little lap dogs but large dogs. Almost every elevator ride included at least 3 dogs. Accordingly, you need to be prepared for the aroma of dog droppings when you get off the elevator on certian floors. The staff was very nice and they recognized me as an SPG Gold Member right away. My room was clean but small for a Westin outside of New York. Besides the dogs the only real complaint was the service staff in the restauraunt. Probably the worst staff I have ever encountered. Be prepared to be seated and then wait for a long time before they even acknowldge you. Very slow no matter how busy the place is. Perhaps they are just trying to drive the patrons to the nearby resturants, which there are a few. If you travel with your dog(s) and want them to have numerous playmates this is the hotel for you. In the future I will stay at one of the other Westin properties in the area.
January 20, 2014
Rated 5 out of 5 by LeePM I miss my dogs.
I was thrilled to learn that the hotel was dog friendly. I travel for work and can't bring my dogs with me on my trips, so it's nice to be able to interact with dogs at your hotel. I wish more hotels were open to the ENTIRE family like you folks are.
October 14, 2013
Rated 4 out of 5 by esanders little disappointed
This is my husband's favorite hotel in the area so I booked one night to celebrate a romantic night for his birthday. He mainly loves it because of the hot tub. I called ahead of time to make sure it was working. Well it was working but the night we checked in there were about 9 young children unattended in the hot tub and about 30 in pool area. noise level was crazy which I realize is mostly out of your control. So we just went to our room and planned on going in the morning. When he went down in the morning, door was locked and staff told him it was "too cold" to let him go out. soo disappointing. since main reason I booked the room
February 17, 2014
Rated 2 out of 5 by MB102253 Focus On Details -
Generally, I have a very nice stay at Westins, but this one missed the mark due to the following:
1. Wake Up Call - For all three days the calls came in 10 mins earlier than my requested time.
2. Room Service - The first morning breakfast had an error, which should have been caught. The dinner room service that night forgot the beverage, the condiments, cooked the meat 'well' instead of medium rare, there was cheese on the bun (I'm allergic). The next night, I ordered the exact same thing and again, there was cheese on the bun, not all of the condiments were brought. Implementing a quality assurance process would help prevent these repetitive mistakes.
3. Upon check out, I was not asked how my stay was.
April 18, 2014
Rated 5 out of 5 by Johnst99 Beautiful location.
I had a park view which is really nice. The other side has the mountains and I'm sure that it would be a great view. Beautiful, fairly new hotel. Nice rooms, good food and friendly staff. Highly recommend it if you are visiting the area.
February 13, 2012
Rated 3 out of 5 by DLT5 Service Lacking
Very disappointed in the Westin. Laundry was never returned; needed to inquiry. First day lacking towels and bath mat; second day room was never cleaned; third day room cleaned but trash and towels left.
March 25, 2013
Rated 5 out of 5 by JanW Conference Manager
Enjoyed the look of the hotel, amenities in the room, cleanness, business center and amount foo meeting space not to mention the professionalism of the employees
October 16, 2013
Rated 1 out of 5 by marysh10 Staff at Front Desk were Awful!
The staff at the front desk were absolutely the rudest and disrespectful girls I have ever dealt with. There is no way that they should be dealing with the public.
October 22, 2013
Rated 5 out of 5 by Westminster Nice hotel
Very nice Westin. Like the courtyard outside for dinner and the historical information about Westminster outside. Nice to walk in the morning by the pond
October 9, 2013
Rated 5 out of 5 by deerisle Wonderful property with great service
This is a wonderful hotel. The staff was very friendly and helpful. The restaurant was wonderful too, and the food was outstanding. I highly recommend this property.
October 29, 2011
Rated 4 out of 5 by FiloABQ Needs New Mattresses
I have stayed two times a year at this hotel for the last three or four years and find it an excellent hotel for my business needs. The only problem I have is the mattresses on the beds are worn out, they need to be replaced. The heavenly bed is good except when the mattress is shot. Westy the dog in the lobby is a great touch.
May 14, 2014
Rated 1 out of 5 by Margo51 Worst experience at this hotel in 12 years
The first room was a horrible smell.... Had to change rooms.....they sent up the wrong keys.....told to go to a different room the door person opened the room with his key.... It was occupied.... Had to call down and get the right room number.... We still had to go down and get the right room keys....we signed up for go green .... But going green, we did not think that we would get No room care, no shampoo cream rinse, soap, coffee so we had to get everything ourselves! Saw there was a better price on line but when called we could not get the savings I am very disappointed in your hotel and staff!!!! Best price guarantee is not being honored!!!
April 29, 2013
Rated 5 out of 5 by Jenny1 great food
great restaurant. The staff at the Westin were all beyond accommodating and nice.
February 11, 2013
Rated 5 out of 5 by Terry1958tbc Great Hotel
Very nice and comfortable. Love the Lounge and Restaurant. Staff very nice and professional. Shuttle service was a nice bonus,.
May 16, 2014
Rated 5 out of 5 by Peggy02 Food
Our family enjoyed the Kachina Dining and Bar area as well as the excellent service! However, our relatives from other areas of the country would have preferred menu choices without the SW flavor.
May 14, 2014
Rated 5 out of 5 by Jo41 This hotel is large
I was pleased with the space that was available for the conference
May 16, 2014
Rated 5 out of 5 by Trish527 Awesome hotel!
The grounds and lobby are beautiful. Our room was far beyond expectations, with amenities like Starbucks coffee, robe, magnifying makeup mirror, and pretty soaps. THE BED WAS ULTRA COMFORTABLE and there was no door slamming or talking noise to wake us up.,
May 12, 2014
Rated 5 out of 5 by Rhodey GREAT LOCATION
If you want to stay away from the hustle and traffic of Denver, this is the perfect location. Positioned halfway to Boulder and the Rocky Mountain foothills, you are just minutes away from all types of sightseeing and outdoor entertainment.
May 12, 2014
Rated 4 out of 5 by LoniNoles24 Wonderful Experience
I would recommend your stay at The Westin. This was our first stay, but second time at the hotel. The staff are very welcoming. The food was so good! Also, it is close enough to venture to both Denver and Boulder.
May 12, 2014
Rated 5 out of 5 by Todd89 Great One Night Stay
I stayed here at the start of my week long road trip through Colorado. The hotel was a great location for me because it was only about an hour away from Estes Park, which was my next destination. Also, the hotel is located near a large plaza with a Target, Panera, Starbucks, gas stations etc. The staff was very friendly and the property was clean and the rooms were great. I used my Platinum ammenity and reeived a full breakfast, which was nice. The only negative would be that the hotel does not have a club lounge, but it's not a big deal. Overall, great hotel in a great area whether you want to be close to Dener or the high country.
August 21, 2012
Rated 4 out of 5 by MrSki Wonderful Staff
Was at the hotel to attend a conference and only ate "hotel food" for breakfast --- VERY disappointing. Scramble eggs reminded me of my Navy days and the folks around me laughed at the so-called bacon. Sub-standard all around. That said the Kachina Restaurant is outstanding.
May 10, 2014
Rated 5 out of 5 by Lauren123 Dogs stay for free
My 50 pound golden retiever stayed in my room free of charge. I self-parked my car for free. Valet parking was free of charge on weekdays. There is a beautiful park with extensive walking paths adjacent to the hotel. The hotel's restaurant has a Nuevo Mexican menu, gorgeous patio with fire pit, fun bar atmosphere and great menu.
It's easy enough to have great staff and good sized, clean rooms at a 4 star hotel, which the Westin, Westminster has. It's very atypical to have the above mentioned perks as welll. The hotel has an incredibly friendly chocolate lab who hangs out at the reception desk and is available to be taken on walks.
October 17, 2012