Rated 5 out of 5 by Sammysue Great Location
We stay here every year and it is a great location. Unfortunately this year our room was very noisy from outside noise. Every morning between 3-4 am the rubbish trucks were emptying bins and the noise was like it was just outside our window, so not a lot of sleep. Hopefully this won't happen again as we will continue to stay there. The staff are very friendly and helpful.
August 9, 2012
Rated 5 out of 5 by Mugsey84 Beautiful hotel in the center of town
Hotel is outstanding, both in terms of looks as well as practicality. Heavenly beds and showers were great. Staff was very helpful in planning activities in Melbourne, as well as designing a Great Ocean Road itinerary and picking restaurants/clubs to go to. Very nice gym as well. Far exceeded expectations and would definitely recommend/return! Confirmed love for starwood.
May 9, 2012
Rated 5 out of 5 by Laz45 Sept Trip
Great stay as usual. Always stay at the Westin in Melbourne and Sydney.
September 23, 2014
Rated 5 out of 5 by Jen33 Great hotel
I love going to the Westin in Melbourne, it's in a terrific location. The staff are always so friendly, sometimes a little slow in the lobby lounge with service. We ate at the restaurant on our first night and we were very disappointed. We normally go a couple of times during our stay for meals but this time we didn't feel it was up to it's usual standard.
April 3, 2013
Rated 5 out of 5 by Bella8 What a perfect Birthday
My partner celebrated his 50th Birthday and when we checked in, we had a knock on the door and were presented with 3 beautiful cakes, a plaque, champagne, a lovely card and a beautiful Westin Robe. The room was beautiful with the lovely Juliette Balcony, it really made celebrating my partners birthday that much more special. Thank you to all the staff
May 10, 2012
Rated 5 out of 5 by averagehuman Comfortable bed, excellent staff and strategic location
I found the staff were really friendly and doing their job excellently such that everything was smooth during my stay. Checking-in was a brisk, ad-hoc requests were satisfied in shortest-time possible and I can even ask concierge help to send my postcards.
Overall, friendly people, great service and I really love the bed after tiring day at work :)
August 13, 2012
Rated 5 out of 5 by None888 Excellent hotel
I have always enjoyed this hotel It is well located and comfortable. Two observations:
1. The bacon for breakfast is always hardly cooked, why can't it be made crispy without asking?
2. The "make up room" button seems to have no practical effect. I went to breakfast at 8.30 and when I returned at 10.00 the room had not been cleaned.
August 31, 2012
Rated 5 out of 5 by Nancy21 Great service
Our thanks to Paul at concierge desk, friendly and patient, very helpful tips and sightseeing recommendations. Our stay was made all the better with his help. BUT, don't understand need for in-room WiFi charge policies, it's a free service almost everywhere we have traveled (we did forego the 250 points option). .
October 29, 2012
Rated 5 out of 5 by F1Maniac Simply amazing!
I have not seen anything that comes close to the Westin Melbourne in terms of service, room decor, cleanliness and attention to detail!
all three of my stays here has been just perfect. If you go to Melbourne for any reason and can afford 5star just choose Westin. You will not be disaapointed
May 5, 2012
Rated 4 out of 5 by Andrianna This could be better
First time at your hotel
Chose to stay here proximity. I liked your hotel room was suitable however the breakfast buffet leaves a lot to be desired.i travel frequently and stay at high level hotels,so just a few tips that I can see,your hot food servers are way too high .stretching up to see your choices let alone spoon it out
I have never seen an area where food is not at normal level. The other thing is the choice of bread for toast should be not be packet helgas sliced bread.with all the amazing selection of food in melbourne you should put thought into a better selection,the Asian waitresses were very lovely,as were the rest of the staff doorman were great.in saying that I'd stay again it's good just need a bit of work on the buffet
August 29, 2014
Rated 5 out of 5 by Cobbychic The Westin has wonderfully friendly staff
It is the small things that mean the most, Courteous staff, clean bathrooms in lobby,
The complimentry bar nuts with your drink in front of the warm fire in downstairs area. My husband and I had the most relaxing lovely time and would not hesitate to stay at the Westin again.
July 21, 2013
Rated 4 out of 5 by Vicky04 Anticipation disappointment
We arrived at 5pm only to be told that our room is still not ready ( check in is meant to be 3 ) -
The front desk clerk was rude and only offered for us sit and wait and have a drink on the house. We needed to get ready to go to a show.
Left my car in valet but the next morning found my Rayban sunglasses on the floor with a chip in it ( not happy ) - how do they drive the car for this to happen ????
Bedding was uncomfortable my sister woke up with a neck pain we were there for her birthday asked for chocolates and a card to be in the room on arrival - the chocolates arrived later but am still waiting on the card.
Cooked breakfast was ordinary - variety was good though
Was looking forward to staying but left grately disappointed.
I am a travel consulatant and will be wary to have my clients stay after how I was treated.
September 8, 2014
Rated 3 out of 5 by markf A bit below my expectations for a Westin.
A bit below my expectations for a Westin. Just too corporate and not a personal feel. No one was rude but just not overly friendly. I don’t think I would not stay here again. SPG does not mean much to them here and they do not have a club for or floor for SPG members.
October 11, 2012
Rated 5 out of 5 by fraite64 This hotel lives to its expectations
We try and come here every year, and have not been disappointed. The Westin Melbourne by far is the best hotel I have stayed in. Large quiet and clean room. Service is exceptional. Thanks to the staff at the Westin Melbourne for providing another memorable stay.
August 10, 2012
Rated 5 out of 5 by JoRaRoBa1 Great Hotel with great staff
The rooms are fantastic, clean, new and confi.
I would like to make a special mention to
Steve Ciric & James Berechree, at the concierge desk, they save our lives with a delay package. People like this makes SPG hotels the best in the world
January 28, 2014
Rated 5 out of 5 by Cesar28 Great location
From the moment you arrive you feel welcome,nothing is a problem who can not be solve.Great staff ,listen to your requirements ,amazing Gym and Pool,great dining and breakfast experience.Certainly will be staying many more times to come.
April 24, 2013
Rated 5 out of 5 by Tonestar Boutique
Perfectly located near all name brand stores from Gucci to Bulgari. Spent 2 nights in an upgrade suite and made us feel like royalty. Very convenient to central Melbourne, theatres and shopping. Every girls dream hotel.
April 29, 2013
Rated 5 out of 5 by Yodar11 Breakfast buffet
should serve lemon slices with the smoked trout and salmon.
September 19, 2014
Rated 5 out of 5 by Trudes16 Pure Luxury
Ive stayed at The Westin Melbourne a few times now, this time we stayed 2 nights, its such a great room, the best sleep in the heavenly bed and relaxing soak in the big bath. The staff are so helpful and friendly.
August 14, 2013
Rated 5 out of 5 by CGUMark Crerature Comforts
Spoiling ourelves was our objective. The Westin standard of accomodation and service made our visit both enjoyable and comfortable.The staff were friendly and added to the occassion.
Late check out - love it!!!
August 28, 2012
Rated 5 out of 5 by ckd1 Excellent Westin
Great hotel in excellent location. High quality facilities and friendly staff. SPG recognition a little average at this Westin, but may relate to high occupancy.
Will definitely return.
March 17, 2013
Rated 5 out of 5 by Reg12 Great Stay
There is not much to say. It has been a while since I have traveled and when I do as in this time I did not think twice as to where I was going to book. Thank you.
August 21, 2012
Rated 5 out of 5 by Dora Great Hotel in an excellent location.
This hotel has it all. Excellent service, location and amenities.Staff were always friendly, polite and extremely helpful.Will definitely revisit.
April 21, 2013
Rated 5 out of 5 by tonyw1 Excellent hotel in a very central location
Has everything you expect of a luxury hotel, located in the middle of Melbourne within walking distance of most things.
July 30, 2012
Rated 5 out of 5 by AFBOYJOE Great Hotel
Great hotel that's well staffed & maintained. Excellent location with loads of things to see & do in walking distance.
December 18, 2012
Rated 5 out of 5 by Nelboy Excellence in Melbourne
My first stay at a Starwood group hotel and it won't be my last. Westin Melbourne quality and location.
April 7, 2013
Rated 5 out of 5 by JerseyJim Tremendous room
Very large, clean, and quiet room. Very close to many attractions within Melbourne.
September 5, 2012
Rated 4 out of 5 by RJS999 Great hotel but Breakfast is disappointing
I always stay at this hotel but I have to say, breakfast is average to below average at best. First of all, it was poorly staffed with only two servers for about thirty tables. The coffee, both a short black and the regular American coffee were just short of terrible. The food overall is pretty mediocre on the buffet, with the weakest orange juice (obviously from concentrate) that I've ever had. For $40 you should be able to get fresh squeezed. Also the room service menu, although interesting selection wise, is completely overpriced. $25 for a small pizza and then a delivery surchage on top of that as well? Come on Westin. I expect better.
August 20, 2012
Rated 4 out of 5 by NathCC Great location, beautiful hotel, mixed service
I've stayed at this hotel several times now and must admit the hotel is one of the best options for Melbourne. It's a fantastic option being close to the theaters, Collins street for high end fashion, restaurants and Flinders Street station too. It's decor is consistent with the Westin brand globally and quite well maintained.
I've had mixed experiences in terms of Platinum benefits and recognition here though and wouldn't count on upgrades. The service has been okay both times, but nothing fantastic. The hotel also doesn't have two bedroom options which can be frustrating.
Overall a consistent performer and a great option for Melbourne.
April 2, 2013
Rated 5 out of 5 by MezC Beautiful hotel
Great location. Staff very friendly & helpful
March 26, 2013