Rated 4 out of 5 by LD6971 great location
great location very nice hotel
June 24, 2014
Rated 5 out of 5 by CamdenNicky Sensational
Our new favorite Hotel in Melbourne; the staff were excellent (returning home to Sydney and poor service was a let down this week), wonderful facilities and services - particularly the New Balance sports clothes arrangement - so useful!
Could not have asked for a more enjoyable stay.
Well done to the Management & Staff of this wonderful property.
June 21, 2014
Rated 5 out of 5 by Crackers Always a Pleasure
I stay at the Westin Melbourne often. It is a pleasure from the moment you arrive. I am recognised by the driveway staff. Everyone is professional but with a very friendly attitude. Location is excellent. What more could you want in a Hotel?
June 22, 2014
Rated 5 out of 5 by Ozclarkie Westin Melbourne - class act ...
I can't fault any aspect of my 2 night stay ... staff, fixtures and service was 5 star and more ...
June 23, 2014
Rated 5 out of 5 by Adelaidecrew Adelaide Crew Reunion
great location fantastic staff
June 23, 2014
Rated 5 out of 5 by RODDec13 Always Exceptional
The Westin Melbourne continues to set the standard for 5 star Melbourne hotels, simply exceptional!
June 21, 2014
Rated 4 out of 5 by DonaldA Reliable and consistent
Great location, great room, great service
June 20, 2014
Rated 5 out of 5 by KingBilly another 5***** in Melbourne.
The Weston at least matchs the best of the best in Melbourne.
Hassle free and complete experience.
June 17, 2014
Rated 4 out of 5 by 101Happy101 Great location
Brilliant location and very responsive team.
June 15, 2014
Rated 5 out of 5 by BespokeBarista The Best Of Everything
In the heart of Melbourne everything is at your front door. The best shopping, cafes, fine dining, galleries and urban art, night life, and theatres. The team at the Westin Melbourne are awesome and know how to make you feel valued.
June 14, 2014
Rated 3 out of 5 by dietaryrequirements Food disappointing
The room and facilities were excellent. However severely let down by the room service staff who clearly could not cater for "special dietary requirements" as advised in the menu. Twice they delivered the wrong meal including over-charging for food that was not ordered and related to an allergy that had been explained.
June 10, 2014
Rated 4 out of 5 by Dogo A Good Choice
Staff very friendly and welcoming. Rooms nicely equipped and larger than usual hotel fare. A central location close to main shopping area. Delivers on 5 star expectations and should not disappoint. One gripe - charging for wi fi access would prefer such things hidden in overall room rate.
June 10, 2014
Rated 5 out of 5 by PlatinumBlonde Best place to stay in Melbourne!
I have stayed at the Westin Melbourne multiple times. The staff is attentive and very friendly. The hotel is immaculate - good gym facilities, pool, suana, steam room etc. There is a Starbucks at the base of the hotel and ample dining both in the hotel and nearby. Shopping is all around you and in walking distance as well. Ian the doorman always smiles and greets you when you arrive - amazingly, he remembered me by name when I came back my second time to the hotel. The location is safe and great for female travelers in my opinion. About a 1/2 hour cab ride from the airport and located in the heart of shopping and nightlife. I HIGHLY recommend the Westin Melbourne.
April 11, 2012
Rated 5 out of 5 by Jenavi good end to a week
Excellent hotel, lovely luxurious accommodation. Made me feel welcome and at home. Everything I could want in a room and situated perfectly for shopping , work and the theatre. Staff were all very friendly and welcoming. Great gym and pool. Made me wish I was staying for several nights more!
June 8, 2014
Rated 4 out of 5 by Chris2611 rooms
The Westin Melbourne is generally a great hotel, great staff, good facilities.
Only negative and it's a big one for me is the internal rooms. It's very claustrophobic, dark and depressing. I've raised this regularly and sometimes I get an external room.
For me it's really a depressing feeling everytime I get an internal room and sets the tone for the visit.
December 2, 2011
Rated 4 out of 5 by Peter300 Avoid breakfast if possible
Good hotel, but service needs work - are staffing levels sufficient? Don't eat breakfast there. Green eggs in the bay marie was not a good look and 30 minutes to deliver GF toast on our fourth morning was met with a wide range of creative and dishonest excuses. A further 10 minutes to find a concierge delayed our expected departure by 45 minutes.
July 16, 2013
Rated 3 out of 5 by thomson hammock beds
I know you pride yourself on your Heavenly beds, but in my experience they are really starting to sag and feel more like hammocks. I thought this the last time I stayed and told myself not to stay with you again, but I forgot and rebooked, and then regretted it when I got into bed. I slept so badly. When your beds are fresh and new they are the best in the world. Old and saggy they are the worst.
June 5, 2014
Rated 5 out of 5 by Emz68 Room sizes
The room sizes are amazing in this hotel.
They are spacious, comfortable, modern and clean
April 9, 2013
Rated 4 out of 5 by Angusalba Staff were exceptional
I did not remember her name but she greeted us when we arrived and checked us in . The information she gave us was very helpful but much more than that she was very warm and friendly. My wife works in customer service and was very impressed with her attention to meet our needs. When we were ready to leave we went to collect our bags from storage and there was no one there to help us, the same girl ( I think her name was Nicole, I hope you can find out who checked us in) came over from check in as she saw us waiting and got our bags for us. Exceptional customer service.
May 21, 2014
Rated 5 out of 5 by CMarshall CMarshall
I was disappointed that my room rate included breakfast and asked for a rate without breakfast as i had meeting booked for 7am each day outside the hotel.
as it was not possible i changed one of my breakfast meeting to be in the hotel, i paid for my guest and then had to go outside for my next day breakfast but still had to pay for it.
as an SPG member and on business this inflexibility and cost is a detraction.
June 1, 2014
Rated 5 out of 5 by KarenJB Friendliest hotel I have ever stayed at
The staff were lovely and very friendly. Nothing was too much trouble and the beds really were heavenly!
June 6, 2014
Rated 4 out of 5 by Hakka Central and personal
Staff are excellent
Location is very good
Service over all is very good
Concierge are excellent
Beds are comfortable
Rooms clean although bathrooms dated
June 5, 2014
Rated 5 out of 5 by DiFrWo Great staff
The staff at the Westin are what makes the difference. Every member of staff that I met was polite, helpful and made my stay enjoyable. I will be looking forward to my next vist.
June 4, 2014
Rated 5 out of 5 by TheEmu2012 Happy to visit again
After visiting only a few weeks before, I was very happy to check into The Westin Melbourne again and I was not disappointed. This time into a City view room with a great outlook over Swanston Street with its horse-drawn carriages and trams. All of the staff seemed to be up to their usual impeccable standard, breezing me through check-in and a late check-out. The room is well laid out, very comfortable, great bathroom and an outstanding super-comfy bed. Breakfast at Allegro was very relaxing with a leafy outlook over Collins Street.
This hotel has great staff and a fabulous location.
February 2, 2012
Rated 5 out of 5 by charlie638 Staff with class
My wife and I stay in Westin hotels at least once a year and while the hotel has all the appointments and trappings that you'd expect at this entry level, it's the staff that make the experience--the sixth star in an otherwise five star experience.
June 2, 2014
Rated 2 out of 5 by Janet1008 Unsatisfactory check in services with no lounge service
I have to say the location and the rooms of Westin Melbourne is excellent.
However, the check-in service is not satisfactory. As a platinum memeber, it is expected to stay on a high floor. Unfortunately, the staff offered a 2nd floor room which was facing the main street. I could hear the noise of the tram clearly (the tram runs till midnight).
So later on, I had to request the front desk staff to help re-arrange another room which was inconvenient to us.
Also, there is no lounge in this hotel and this is another drawback of this hotel (no lounge service and breakfast served).
October 12, 2012
Rated 5 out of 5 by AMDH grateful return.
After originally booking another hotel on Collins st, it didn't feel right - we cancelled that one and booked the Westin again. Instantly, their confirmation email starting with 'welcome back...' was a sure comfort and a sigh of relief.
Flying into Melbourne at 6am, I wasn't expecting a room ready and was prepared to wonder the street cafés and wait - much to our surprise, our room was ready and straight up we went within 5 minutes of arriving. Swift service at an ungodly hour is much appreciated! Once again, our expectations were greatly surpassed with the size of the room, the amenities, and the balcony that our room had! It was a great start to our holiday - watching Melbourne wake up from our balcony as we prepared for the day ahead.
Room service was excellently fast and the taste was just as fresh as the hotel it self. Whilst the prices are quite exorbitant; it's definitely worth it.
The only, minute downside to our stay was the service in the Martini Bar. After walking in and finding our own seats and getting our own menus; our presence was still unnoticed. The bar was not at its full capacity; not flat out busy, but not awkwardly dead either. Thinking they didn't offer table service, I approached a staff member and enquired, only to be shot back with a brief 'yep' and that was all. Assuming some sort of basic conversation protocol would follow, I was left standing at the bar, trying to order drinks - until a further 8 minutes later, I was approached and asked if I 'needed help...' once the drinks arrive (14 minutes) later; which to their credit were quite delicious - we departed to try our luck at other bars. I would very much like to think that this was a one off occurrence and the service from staff in the Martini Bar is a lot greater.
Other than this minor draw back - the stay, as always, was flawless and extremely revitalising. Until another SPG property opens in Melbourne, there is no other place I would ever consider staying - the one time lapse in judgement was not long lived - cancelled within three hours of booking.
The Westin makes me feel like I'm home. I don't know what it is that does it, but it's there.
April 15, 2012
Rated 5 out of 5 by spgwife Beautiful hotel, great location!
We arrived in March for a 5 night stay. The building is beautiful. Wonderful, wonderful location. Staff is pleasant and everything runs so very smoothly. Had wine out on the deck to enjoy the warmth and view. The waitstaff was very attentive. I'm a platinum plus and we reserved/submitted our "suite requests" 5 months ahead. we checked in we were informed the upgrade wasn't available. :( My wife politely asked them to move us if something did open up. No luck. Our room is tastefully decorated. We have a high floor request on my account but are situated rather low. Our main view is of a run down building across the way. Not so nice, but it is fun to watch people in the park below and the tram cars come and go.
March 16, 2013
Rated 5 out of 5 by Chalkie An excellent hotel
From check in to check out I found the Westin experience efficient, friendly and welcoming. An excellent hotel for the solo traveller.
June 3, 2014
Rated 5 out of 5 by Sweetie74 Hotel facilities
The Westin has excellent business centre and meeting rooms, extremely well serviced.
The lobby is great for socialising, casual meals and the free wireless aids business. The restaurant is also excellent from early breakfast through dinner. Finally, the staff are warm and welcoming.
June 1, 2014