Rated 5 out of 5 by wikiwiki Our anniversary night
We stayed at The Westin to celebrate our anniversary. From the moment we arrived we were treated royally with a room upgrade, exceptional service at the restaurant that was booked for us and champagne awaited us upon our return. We have always enjoyed staying a Westin Hotels but this was exceptional. We are telling all our friends and family.
November 20, 2013
Rated 3 out of 5 by DandL Overall, it was ok
...but I would like to say that the lack of food choices for a late dinner was a problem. We were only able to get a salad after 10pm and we had to go to the bar to get our wine and even that closes at 11pm. The linen is also sparse, only leaving two washcloths each day. I called for more and got them but geez! And when I ask for a quiet room, putting me in a room next to the ice machine and maid room is NOT my idea of quiet. I would hesitate to recommend this hotel until I see some changes. The front desk though was very helpful for dinner suggestions and trips.
July 23, 2013
Rated 5 out of 5 by kimmikens second best hotel in Portland
If you know Starwood then you know you can't go wrong with a Westin. It starts the moment you walk in the door after being greeted by friendly valet staff you're greeted by the coolest desk agents this side of the Mississippi. The smell is so uniquely Westin and it always triggers thoughts of happiness and relaxation. As for the bar, it's fantastic! the area is very nice and clean and classy. theres a great fire pit across the bar as well. it all makes for a really great atmosphere! So stay here if you want a great night's sleep or meet up for drinks with colleagues
January 31, 2012
Rated 5 out of 5 by LinaLou Hotel atmosphere, location and service excellent
Everything was excellent -- except for lighting in bedroom. That was poor at night - especially the light by the bed for reading, which did not have different degrees of lighting;
November 16, 2013
Rated 5 out of 5 by HappyTravelerDC It was like coming Home!!!
I was so impressed with my recent stay at the Portland Westin. I had not been there for 6 months and the valet, Ali, greeted me by name when I pulled up to the hotel. IMPRESSIVE!!! Everyone went above and beyond to insure my stay was confortable. When I found out last minute that the facility I was to make a presentation at did not have a projector, Alyssa made sure she had one delivered to my room in plenty of time for my presentation. I was so relieved and my presentation was a success!!! Thank you to all at the Westin Portland!!!
August 21, 2013
Rated 4 out of 5 by Maximus Botique style Westin - Excellant location!
Unabashedly stylish! The staff super friendly and property is the the right balance of style and convenience. The bar- tender even brought a dog dish of water for my Boxer so we could all enjoy a drink in the small but stylish lobby lounge. Super location and great restaurants (yummy Italian!) just steps away!
I will say the hotel policy of Not leaving your pet in the room unattended is ridiculous considering they consider themselves pet friendly, and upon check were just that - very friendly! Other than that silly rule i would recommend it.
January 10, 2013
Rated 5 out of 5 by Word Great Stay
the Portland Westin was very comfortable and a great place to stay. Hard to beat the location and the staff made it a great experience. I'll definitely wil be back. Stayed 3 nights, the staff was great, from the moment I checked in, front desk was extremely friendly and provided great options for restaurants around town. I valeted my car and each time I was greeted by name and car was always ready when i called for it.
The food in the restaurant was very good. Ate at the restaurant and ordered room service, each time the food was great, using fresh local foods. The price was steep which is unfortunate. There too many great restaurants in Portland where you can get just as good or better meal for a lot less and within walking distance of the hotel.
December 20, 2012
Rated 3 out of 5 by crb27 Unfortunately, the room temperature couldn't be changed
The hotel is conveniently located and the staff quite nice. Unfortunately, it's difficult to sleep well when the room temp is 70. The thermostat was ineffective. When I called for help, I learned that Maintenance would need to fix it and my option was to change rooms (at midnight) or open the window. I opened the window - street cleaners and early delivery traffic added to the ambiance. Night two - the temp was down to 67. I opened the window again. And yes, I had checked before leaving that morning that Maintenance would address the problem. No one followed up with me to see if the problem had been resolved to my satisfaction. As my first stay in a Westin, I am a bit disappointed. Don't know that this will be my first choice next time I'm in Portland.
January 13, 2013
Rated 5 out of 5 by seattlelite11 Clean, comfortable, and great staff
Have been staying at the Westin Portland for past decade and the customer service has been better in recent years. (the hotel also got renovated) The front desk staff named Cody was very friendly and exceptionally nice which made our stay much better during the holidays. I forgot the name of the front desk staff during the night shift, but he was also very nice. And of course, the valet staff are ALWAYS superb. Will be back! The only thing I was sad about was that the shower head was no longer a heavenly shower head in our bathroom.
January 2, 2013
Rated 5 out of 5 by Ljv2013 Perfect place to stay
The Westin was excellent from beginning to end. Every person in the hotel was gracious and helpful. The room was clean. The decor was beautiful.
If I had to give any constructive comment, I would suggest to provide shower caps in the bath.
November 5, 2013
Rated 5 out of 5 by PrincetonTraveler Classy and comfortable
Upscale property with friendly, professional staff. Good location, with easy access to all points of interest. Quick and courteous check-in and check-out. Rooms are clean and well kept; bathrooms are particularly spacious and luxurious. Rooms we had both were quiet and comfortable: fresh air, pleasant views and no noise. Short walk to varieties of shops and excellent restaurants (as well as famous food trucks). Picasso, fireplace and built-in iPads (all in lobby areas) put this Westin a cut above similar upscale hotels.
December 5, 2012
Rated 4 out of 5 by MushieGEE Mixed Reviews
Great location, very friendly and helpful front desk, valet and restaurant staff. True to form - accommodations very comfy. City Grill offers great service and tasty fare. Housekeeping was lacking (no cork screw, can opener, or shower cap, limited toiletries). Note: Walls are thin; noise travels.
October 28, 2013
Rated 4 out of 5 by Victoire Hotel review
We are accustomed at staying at a lot of starwood hotels. The hotel itself has been recently renovated, which made the rooms and the experience great. However, i would suggest to get a concierge. Any questions that i asked any of the receptionist, where answered in an "i dont know" format. That was truly disappointing.
October 25, 2013
Rated 2 out of 5 by amc235 Disappointed
My husband and I were traveling in Oregon and stayed here one night. We usually have great experiences at Westins but not here. We were unable to access the internet after paying for it. We were on the phone with the help line for over 15 mins with no resolution. When I contacted the front desk, the man was also unable to help and had a condensending tone when I explained the problem. He said he would comp the internet but never did.
The rooms are nice but that is it. Would recommend Westins but not this location.
December 18, 2011
Rated 5 out of 5 by SantaFeSandy47 Staff & Hotel Meets All Needs
My husband and I have now stayed here twice for 4 nights each, as a result of using our SPG points and being SVO owners. It is a truly outstanding hotel on all counts! If we needed anything, it arrived quickly and with a smile. The one and only shortcoming is the little fitness center--certainly adequate, but not great. While I haven't met the General Manager, I think he must be incredible to instill the work ethic, efficiency and attentiveness in the staff. Also, the restaurant and room service is outstanding!
February 28, 2013
Rated 3 out of 5 by Disappoint Disappointed
I am very disappointed that we payed so much for so few amenities. Westin should be ashamed of charging guests so dearly for WiFi service in this day and age. I work in a financially struggling urban community hospital that realizes the necessity of its patients and visitors to have internet access and therefore provides free Wifi. It is a courtesy and should not be charged. There is also no pool, and breakfast was much too overpriced to consider with such great food and restaurants in the vicinity.
June 30, 2013
Rated 5 out of 5 by Fay4 Truly Tremendous!
We have staryed at this Westin several times, and took our friends with us on this visit. Everything was wonderful! I forgot our toothbrushes, and the front desk sent some up immediately! We had a VERY late dinner one night, and wanted a drink at the beautiful bar before retiring to bed. The bartender was very accomodating, even though it was quite late! Breakfast at the Daily Grill is always a great experience! We left relaxed and rejuvenated in a short period of time! Thank you again, Westin!
April 30, 2012
Rated 5 out of 5 by Garth47 Thrilled again
This was our second trip to the Westin in Portland and we were just as thrilled with our stay as our first.
Our first visit was in February for just one night and when we pulled up in July the bellman actually remembered us. What a pleasant surprise.
The rest of the staff was very pleasant and efficient and our room was extremely comfortable.
This is our favourite Westin hotel because it is so quaint and comfortable with a staff that goes above and beyond every time.
August 11, 2013
Rated 5 out of 5 by Pineapple93 Great Location, Great Stay
Just what we have come to expect from Westin. Great staff, comfortable rooms, great bed and bathroom. Good value for the cost of the room, and central location although I did not park a car. Would recommend a corner room, if possible. Away from elevators, and very quiet. Small lobby but enjoyable bar area. Very clean with nice touches throughout hotel. Only 2 elevators so a bit slow but fine. About a 3 minute walk from MAX light rail and Pioneer Square. Would stay here again in a heartbeat.
March 23, 2012
Rated 4 out of 5 by Nanette2013 Great downtown location!
The staff was very helpful, the restaurant very nice with delicious food and friendly wait staff. I was a little disappointed with the size of our room; the king size bed only allowed for a desk and chair and one upholstered chair tucked in the corner not facing the television. There was only about 4 feet of space between the desk (facing the window) and bed, and the wall and bed on the other side. It felt cramped compared to other Westin facilities we have stayed at.
August 1, 2013
Rated 5 out of 5 by Carloncam Near-Perfection in Portland
I could not have had a better place to stay this past weekend in Portland. Great food and drink in-house and nearby; an excellent, friendly staff, and a terrific location.
My "commute" was a 10-minute walk!
(That doesn't happen often enough!)
I hope to see this Westin again.
I'll gladly recommend it...
October 15, 2013
Rated 5 out of 5 Great hotel!
I have stayed in several downtown Portland hotels...this is the best one, by far!
The staff is welcoming, friendly and unobtrusive. My room was so comfortable and the bed heavenly. It was on the 12th floor and was very quiet. Amazing rain-shower in the bathroom. Plus, great lighting in the room. Premium central downtown location is close to everything. I loved it and will be back!
September 23, 2013
Rated 4 out of 5 by KTKT One Problem the Westin should address
We were here for almost a week for our daughters wedding. Service was superb, and everyone made us feel welcome and well taken care of. The only CON (and it is a big one) is the recycle trucks running on the South side of the hotel at 4:30 EVERY MORNING. They woke us each day as they picked up all the trash from the hotel and adjoining restaurants (loud engines, glass crashing, and diesel fumes if window was open). THIS CAN and SHOULD clearly be addressed by hotel management
May 25, 2012
Rated 5 out of 5 by Tommij Luxury hotel with perfect downtown location
We love to stay at the Westin Portland downtown. It is in a perfect location for us whether we want to walk, ride the trolley, or take MAX. It is beautifully decorated & the staff is always helpful & gracious. They have a convenient restaurant that consistently has great food. We have been staying here for over ten years. The only thing that might improve our stay would be to have warm cookies at check-in! :-)
August 27, 2013
Rated 5 out of 5 by AdamMN Fantastic!
Couldn't ask for a better hotel to stay. Very spacious and clean! Staff was extremely friendly and knowledgeable of the area, which was a big help for us since we were first time visitors to Portland. Even answered our silly question of "Should we tip the guy who pumps our gas?" without laughing at us (the answer is no, FYI). And the location was great! Right downtown, within walking to basically everywhere you need to go.
Definitely will stay here next time.
June 10, 2012
Rated 5 out of 5 by SPGLifetime1 Made me feel welcomed
If you have an oppty to stay at this hotel I would highly recommend it.
From check in to check out, the experience was great!
October 21, 2013
Rated 5 out of 5 by Shaun45 Above and Beyond
This hotel was fantastic and a great location. I left an important item in the room and Victoria dropped everything to get that item to me at the airport. Wonderful service
October 15, 2013
Rated 5 out of 5 by Apple63 Very Pleasant
This hotel is a recently renovated property which almost seems like a boutique - very charming yet extremely modern finishings. The hotel is very conveniently located downtown within walking distance of all major attractions and transit. We found the bar and restaurant very enjoyable and the food quality was very good. The staff were great with recommendations for local nightlife and restaurants. A very enjoyable stay for business or pleasure.
February 11, 2012
Rated 5 out of 5 by Renee My home away from home
I travel weekly which includes 2 -3 trips a month to Portland. I love this hotel! I appreciate being greeted by name from the valet to the front desk and even in the daily grill. I enjoy the quiet luxury of the rooms and the convenient location of the hotel itself. And let's not forget about the heavenly bed - I even bought one for my home. Traveling can be taxing at times which is why I like staying at the Westin. It's my home away from home!
May 7, 2012
Rated 4 out of 5 by G2KT Nice hotel but parking is a bit of a problem
Hotel is very comfortable, and the rooms were spacious. Lounge and bar area were well done and attractive.
Excellent location in downtown Portland and friendly staff.
The street loading and unloading area is small and difficult to get room to park and unload. Staff was helpful, but we had to circle the block 3 times before we found a space to park.
Parking is $35 a day. And not waived or discounted for Platinum SPG members.
July 13, 2013