Rated 5 out of 5 by DavidLP26 Westin Portland = Excellence
They assure guest comfort in every aspect, bar none. They have a unrelenting desire to make sure every guest is taken care of in to the utmost of their ability. Staff, such as Amelia Jude, is exceptional, outgoing, and supremely friendly, helpful, and courteous. It doesn't get any better at any Westin than what is a wonderful experience at this hotel and location, whether work, pleasure, or a stacation due to inclement weather.
February 9, 2014
Rated 4 out of 5 by Health1 Stay
Stay was nice and the staff was friendly
June 23, 2014
Rated 5 out of 5 by ToddGY Another great stay at the Westin
The Westin is a great hotel in Portland.
The entire staff is warm, friendly and go out of their way to greet you as you come and go. The rooms are very comfortable and quiet. The restaurant staff at breakfast was also excellent and the food was very good.
The location of the hotel is close to great restaurants, shopping and nightlife.
I look forward to my next stay at the Westin.
February 3, 2014
Rated 5 out of 5 by LGB64 Hotel has great service and a great location in downtown.
I booked a 2 night stay on points. Even though as a Platinum I did not get an upgrade (hotel was sold out) this was a great experience. From the moment we pulled up the valet was friendly and provided excellent service through out our stay. All the valet staff were friendly and very helpful. Check-in was very easy and I was recognized as a Platinum member. The customer service at check-in was also excellent. We were given vouchers for breakfast at the Daily Grill. The choices for breakfast were quite nice and again the service here was very friendly and helpful. The location of the hotel in downtown is exceptional and there are restaurants and tourist sites within walking distance. The room was very comfortable and quiet. I recommend this hotel for anyone staying in downtown Portland. Kudos to this Westin for their superb service from the valet, front desk, and restaurant.
August 11, 2012
Rated 5 out of 5 by georgetown Portland Westin - GREAT!
We stayed for one night, check in was smooth, about 10 min taxi ride from the train station. Upgraded to nicer, one minor issue with the pillow being dirty, in which the front desk and the manger on staff immediately took care of professional. I wish every hotel would follow this. Everything you'd except at a 5 star hotel, and probably a little extra on the service.
April 17, 2013
Rated 4 out of 5 by JPP855 Almost perfect
We had a very nice stay but for an unfortunate incident with our car. One of the valet parkers smashed the left side rear-view mirror. While the company that handles your parking has agreed to pay for the repair, it has become a major hassle because the part is on back-order and will not be available until April. As I said, everything else was perfect--or almost so.
December 14, 2011
Rated 4 out of 5 by DevCal Great hotel, poor parking
The hotel itself was great. My room was clean and the staff was friendly. My only problem was the paking. Dropping off our vehicle was not an issue but we waited almost half an hour for our car to be brought to us in the morning. Guests that arrived after us appeared to be receiving their cars before we did. My coworker and I were late for our meeting as a result.
December 16, 2011
Rated 5 out of 5 by Jorge65 This hotel has great location
The hotel is close to everything downtown and it's a good meeting place.
June 18, 2014
Rated 5 out of 5 Another great stay
We always stay at this hotel when in Portland, about 5 times a year. From the welcoming from Kord at the front door, to our final good bye, everyone at the place puts the emphis on service, and I am never disappointed. Looking forward to my next stay there this summer. Keep up the good work.
May 30, 2012
Rated 5 out of 5 by Steve98686 Great Hotel with Great Staff
My wife & I stayed at the Portland Westin for a quick weekend getaway to celebrate an anniversary. Had a great room (1507). Warm welcome. Very welcoming & accommodating staff. Recommend this hotel without hesitation.Great location in downtown Portland.
June 3, 2013
Rated 3 out of 5 by FreqTravler1 Its ok
I think this hotel is operating around the expectations I would have as a category 3 rather than 4.
It is probably a good hotel for infrequent travelers, getting great package deals. I do not recommend it for frequent travel to the area.
December 8, 2011
Rated 5 out of 5 by Dale66 Great Place
Enjoyed the stay. Great location
June 12, 2014
Rated 4 out of 5 by Foodie101 Comfortable, good location, a few weird sounds
Everything was great, our room was 1810, near the elevator - it had a buzzing/vibrating you could hear through the pillow all night--once you got through the night, there was weird metallic banging every morning, pipes ? Seemed like it came from the roof..- not sure but kind of annoying...didn't sleep great because of the weird buzzing from the elevator all night and the banging all early morning into the late morning..if I had a room far away from these noises, I'd be happy with everything---soo exhausted that I slept 12 hours straight when I got home after not sleeping well for 3 nights at this Westin. I really liked it all but the sleeping part. :)
October 14, 2013
Rated 5 out of 5 by SeattleCentral Loyal Guest Loves The Renovation
I've been staying at this hotel for 10 years and have become a very loyal guest. At times it was my home away from home when I spent more weeks here than in Seattle for work. I have to admit it was feeling a bit dated and frayed around the edges, but the renovation is quite a transformation. It feels very current and on trend now, and I am very pleased with the new look.
I suggest getting the corner room - it is filled with natural light and even the bathroom has a big picture window. The glass shower is very spacious and there is no tub. Ask for a high floor for more light and better views. The only drawback to this hotel is they get a lot of repeat customers and a lot of elite SPG members, so even at Gold level it can be hard to get a room on the higher floors.
The location is great - close to everything but one block off Broadway keeps it quieter and more serene.
The service I have experienced here has always been good. If they can't put me on a high, SPG Preferred floor I have to forgive them their popularity. But that is the only reason I can't give 5 stars on SPG recognition. On the other hand they always accomodate my request for late check-out.
Love the Daily Grill restaurant, as it never disappoints. I'm a foodie and always like to try the latest award-winning restaurants in town, but if I need the convenience of getting a quick meal right in the hotel it is a reliable choice. In fact, sometimes we have to promise ourselves we won't eat every meal there and force ourselves to make the effort to get out and do something dfiferent!
Portland seems to be a popular place with high occupancy rates, so try to plan early. Very often when I come here on short notice the rate can be pretty high. However, be sure to check the 'Offers' on the website - you can get great deals including valet parking or food/beverage credit.
December 21, 2011
Rated 5 out of 5 by AlexP Didn't want to leave!!!
My wife and I enjoyed four delightful days at the Westin Portland. From the moment we arrived we were greeted by a very friendly parking attendant (Alii) who greeted us with a great smile and made our arrival completely hassle free. The check-in was straight forward and the staff was able to provide great directions and recommendations for nearby restaurants. Our room was newly renovated and met all of our expectations. The king size Heavenly bed was extremely comfortable and the bathroom was large, very tastefully appointed with a great high pressure Heavenly shower and separate full bath. Only disappointment was the $12/daily charge for the internet although the lobby bar provided free wi-fi and IPads so really not a big deal.
The hotel felt more like a boutique hotel and was in the best location in downtown Portland. We had the valet park our car on arrival and never touched it again until we left. The $35/day parking valet charge is high but it is part of the cost of travel and it was worry and hassle free. The Westin is within short walking distance to all shopping (Nordstrom and Macy’s around the corner), the Pearl District and the riverfront. Transit is otherwise only a doorstep away and for $5 you can purchase a daily pass. A ride up to Washington Park to see the Japanese Garden and Rose Gardens is highly recommended as is going to Nob Hill and strolling the shops and bars at NW23rd and while there enjoy Happy Hour at Jo’s Bar.....fantastic!!! Needless to say, after a full day out, it was always nice to enjoy Happy Hour at the Westin bar where the setting was extremely cozy and the food and drinks were amazing.
The parking attendant provided us with great tips as to where to go to eat and drink as well as directions. For coffee, Public Domain is located a few steps from the hotel had simply the best latte I have ever had coupled with a selection of croissants and pastries that made me feel like I was in Paris. It opens at 6:00 am weekdays and 7:00 am weekends so for an early riser like me it was heaven. There are food carts located across the street which provided a wide array of fabulous cuisines at low cost ($5-7) per serving which are for the most part huge. To note is the Egyptian cart (Alii’s suggestion) and The Whole Bowl. Mother’s Bistro is a short walk from the hotel and offers great full fare breakfasts and is well worth to go.
Overall, we loved Portland and enjoyed our stay at the Westin Portland immensely. We will definitely be returning soon.
October 13, 2012
Rated 5 out of 5 by physiciantraveler48 Another Excellent Stay
I recently discovered this new SPG property in Portland, ME and was excited to have an option for Portland, ME within the SPG family - first time in 7 years! The hotel is quite beautiful, with some charm from the bones of the original property dating from 1927, with really lovely and completely renovated and modern Westin rooms and interior space. I stay in SPG properties around the country and this is one of the nicest hotels I have stayed at in many years. The staff are all young and professional, clearly well trained. The room was super clean, modern, and comfortable. The restaurant had excellent lobster rolls and is clearly looking to compete with the excellent food scene in Portland. I enjoyed my 3 stays in March and April (for business) so much, I just booked a summer weekend for my family. This property is a welcome addition to the SPG family and it is great to now have an option of a modern, beautiful and unique Westin in Portland.
May 11, 2014
Rated 4 out of 5 by mbluecpa A good choice in Portland
I alternate between two hotels for my stays in Portland and always find the Westin a suitable choice.
Rooms are fairly typical Westin; corner rooms feel a bit larger and have bathrooms featuring separate showers and windows. While very comfortable, I do find the rooms poorly-lighted for work.
The compact gym has a handful of cardio machines and weights; while not very large, it's fine for a hotel of this size. Location is very good, just a couple of blocks removed from Pioneer Square. Plenty of shopping and restaurants nearby.
The hotel is served by two fairly slow elevators, which may make some impatient. I've waited one or two minutes, but never longer.
February 12, 2012
Rated 2 out of 5 by onmywaytoplatinum Unclean and unfriendly
I traditionally enjoy staying at Starwood hotels and am usually very happy, but this stay really threw me off for several reasons.
1. Unfriendly staff. From the front desk to the bar, I did not feel welcome especially when asking for directions and recommendations on places to go. Im from out of town and a little more attention would have gone a long way.
2. The street valet was awkward. Also, I called for car to be ready when I checked out only to be ignored by the attendant outside waiting in the freezing cold to get their attention.
3. Fake eyelashes found in my bathroom was icing on the cake. No further explanation necessary other than they were not mine.
December 9, 2011
Rated 4 out of 5 by Yea52 Mostly very good
The Westin Portland is very good overall and we have stayed there before. Staff is excellent, except the housekeeping staff seems not to be supervised. Arriving at our room the mini-bar had not been re-stocked from the previous guests (so we had to call to get it re-stocked right away so we would not be charged), and the full-length bathroom mirror (on the back of the bathroom door) had overspsray spots all over it. The next day's cleaning did not resolve the full-length mirror issue, no wash cloths were left for us, no extra toilet paper was left for us, and a clump of hair was left in the bath tub. However, we would stay there again, because overall is is a terrific hotel.
July 18, 2012
Rated 5 out of 5 by Erroni Wonderful Weekend
Thanks to an outstanding staff and superb facilities our birthday weekend in Portland was even better than anticipated! It began with a very helpful Valet and Bellhop duo, continuing with the perfect hostess Teresa checking my wife, our dog and me in and sorting out all issues in a delightful fashion, then continued to a wonderful room on the 9th floor. The room service experience that evening was perfect and the rest of the weekend continued apace with numerous interactions with the Westin team, and in every case we were impressed with their friendliness and quality of the support received. We will be back!
October 22, 2013
Rated 5 out of 5 by NicoleCWTseattle front desk staff is knowledgeable rooms are lovely
from the moment we arrived with superb service from front desk agent, Victoria- the experience was great. She was very knowledgeable about her hotel as well as very accomodating with directions and looking up and creating a new SPG card for me since i lost mine. Excellant service ... she acknowledged and remembered us at check out as well. We love the beds the new rooms and the happy hour in the restaurant. thank you Westin portland for a lovely stay with my family. Working for Nordstrom i am used to having to give great 110% customer service and the Westin portland and staff gave it back to me.
July 11, 2012
Rated 4 out of 5 by Frankie3 Ale fest stay
My fiance and I stayed one night here for the Holiday Ale Fest because of a special deal they offered and we were both very pleased with the experience. The location couldn't have been better and the staff were awesome. The bed was comfortable and the room well appointed. The bathroom was a little bit of a let down and the shower stall was a disappointment, it felt like a 1970's apartment shower. Other than that, it was a great place to stay. I loved the bar and restaurant portion and the desk clerk was top notch. Valet service cost a bit too much but was relatively quick. Great place!
December 7, 2011
Rated 2 out of 5 by Islstox Very noisy
I found it extremely hard to rest. There was laundry pickup from around 10pm until about 10:45. The binds sound like metal to metal, and it really disturbed my rest.
Again, at about 4am, another service of some sort made it difficult to relax. Needless to say, I'm pretty grumpy the next morning for meetings.
October 13, 2012
Rated 4 out of 5 by Paul9 excellent could be better with little things
overall we love this hotel and with our favorite room now our downtown favorite. but little oversights need improving: mixed up the newspapers virtually every day; housekeeping came when we asked them not to, interrupting a rest; room service left off napkin/setting giving us only one when I ordered for two; a couple of other little things.
May 7, 2014
Rated 5 out of 5 by kimmikens second best hotel in Portland
If you know Starwood then you know you can't go wrong with a Westin. It starts the moment you walk in the door after being greeted by friendly valet staff you're greeted by the coolest desk agents this side of the Mississippi. The smell is so uniquely Westin and it always triggers thoughts of happiness and relaxation. As for the bar, it's fantastic! the area is very nice and clean and classy. theres a great fire pit across the bar as well. it all makes for a really great atmosphere! So stay here if you want a great night's sleep or meet up for drinks with colleagues
January 31, 2012
Rated 3 out of 5 by DandL Overall, it was ok
...but I would like to say that the lack of food choices for a late dinner was a problem. We were only able to get a salad after 10pm and we had to go to the bar to get our wine and even that closes at 11pm. The linen is also sparse, only leaving two washcloths each day. I called for more and got them but geez! And when I ask for a quiet room, putting me in a room next to the ice machine and maid room is NOT my idea of quiet. I would hesitate to recommend this hotel until I see some changes. The front desk though was very helpful for dinner suggestions and trips.
July 23, 2013
Rated 5 out of 5 by michaelt08037 Westin Portland 1/22-1/23 2014
I stayed at the Westin in Portland for the first time during my business trip on 1/22-1/23. I have been traveling to Portland for work recnetly, and during my last trip I stayed at the Sheraton by the airport. IT was TERRIBLE. So this time, I made sure to stay at a different SPG property, and it was the Westin downtown. This place was GREAT! I would recommend it to anyone going to town. It is centrally located, rooms are all very nicely appointed, the gym isn't huge, but has all you need, and the staff were all very friendly, and helpful. The best people there were the doorman/ valet guys. They were funny, and helpful, and always acted as if they were enjoying themselves and tehir job which was a great first impression of the hotel.
January 24, 2014
Rated 5 out of 5 by George47 Great location
We were in room number 1812 ,great views all round. Breakfast was excellent and very affordable. Happy hour was good,again food and drinks affordable with great service.
Great location right in the centre of city with great public transport link. Would recommend this hotel.
May 5, 2014
Rated 3 out of 5 by Kase The hotel is nice and clean.
The hotel is well maintained and the staff is friendly. However, I requested a quiet room and was told at check-in that I was placed on the"quiet" side of the hotel.
Each and every morning of my 3-night stay my wife and I were woken-up at 5:15 AM to the very loud noise of a truck dumping glass products at the street level. And, during the day you could here a bell ring of what I am guessing is a parking garage warning system.
If this is the "quiet" side I'd hate to see what the loud side is like.
March 19, 2014
Rated 3 out of 5 by Grace1113 This hotel is fine.
I usually stay at Starwood hotels and have had great time. I chose this time as well. Overall, it was fine but wasn't as good as I expected.
I used valet parking service. The staff was great but I found small scratches on the back bumper. I can't complain to hotel since I don't know if it happened at the hotel parking lot. All I know is there was no scratch when I went there. And the only place I parked during the day was the hotel.
I like Starwood hotels and am going to stay in a few weeks. Hopefully, I can have a good experience again.
December 16, 2013