Rated 3 out of 5 by Sammy2014 Hotel misses opportunities
What if you asked us where in the hotel we would like to have our room? (Definitely not on the 4th floor all in the back, 466 and later 464). What if you took care of more closets to put our stuff? What if we were recognized staying in your hotel for so many nights last months? What if the beds were made up really well (with care)? What if your staff really enjoyed being hospital and kind, not just at the reception? You would get so much joy and so many smiles in return from your guests, looking for a home while being away from it!
May 4, 2014
Rated 4 out of 5 by Whitlock Wonderful Experience
The Westin Palo Alto is a great hotel. Well appointed, terrific staff and terrific location.
September 8, 2014
Rated 2 out of 5 by Britta25 Staff isn't delivering up to expectations
The Westin PA has the usual Westin charme and comfort. What was disappointing was the staff. At checking I was told that wirh Platin SPG I'd get 2 continental breakfasts free of charge. Since we were staying with 3 ppl, one had to pay. We explained this at breakfast but still had to sign for 3 continental breakfasts. At checkout we explained again, that only one breakfast should be charged. Lots of nodding and 'I'll make sure of that'. But guess what showed up on the final folio. Not 'just' 3 (!!) continental breakfasts but also another $27 charge that noone understood.
So when I called the Westin later that eve, I was told to call back when Accounting was in. Great, noone can even take a message and/or make sure to follow up. Very disappointing overall.
July 15, 2013
Rated 5 out of 5 by PhilPDX Boutique Hotel Experience
Amidst the increasing hustle and bustle of Palo Alto, especially given the hotel's location right on El Camino Real, stepping into the Westin is like crossing the threshold into someone's villa. Small but inviting lobby, great customer service, and comfortable and spacious guest rooms.
The fitness room is well equipped, though some of the machines weren't functioning properly (unresponsive touch controls). Nice patio with a splash pool that was, unfortunately, too small to do any serious swimming.
Location is great: Five minute walk from the Palo Alto CalTrain station and downtown and, in the other direction, just a few minutes from Town and Country Village. Entrance to Stanford is across El Camino. Great place to stay if you're going to be without a car!
August 10, 2013
Rated 5 out of 5 by Pinky2287 Counting down to next visit
Very much needed a break and was not disappointed. From the very warm 'welcome back' to the 'nightie night'(never say good bye here).. it was what I needed. Rest, relaxation, re-energize. The room was beautiful. The heavenly bed, ever so. Each time I come down, I extend my stay by two nights. Have already booked my fall trip. Despite my best efforts (after losing weight), I gained 2 pounds with all the great food. There is not enough space to express my feelings on my stay, it was everything I needed and more. Thank you Tanya!
May 26, 2012
Rated 5 out of 5 by Dodger22 Excellent
Comfortable quiet great location
September 1, 2014
Rated 4 out of 5 by havebusinesswilltravel Good stay, Great service.
We fly into San Francisco all the time, and drive to our office in San Jose. I generally try to stay in San Jose but booked late and there was nothing, so we picked up this hotel on a whim. I am happy to say that I was pleasantly surprised with this facility. I was a little worried pulling up as this hotel does not have the "curb appeal" of other Westins, but once inside it was fine. The staff was very nice, and very responsive. There was only one person ahead of us but they jumped behind a computer and helped us right away, this was before they even knew our status which was impressive. Once checked in we had a nice upgrade to a suite with an over sized jetted tub which the wife loved. Room service was very fast, but the food was just okay. All in all I would stay here again with no hesitation.
July 17, 2012
Rated 4 out of 5 by HollyandTodd Staff Slow to Respond
When I travel, I love to stay at Westin properties because the quality of the rooms tend to be above average of other hotel properties especially when it comes to the bed. This property did not disappoint in this area. However, the rooms were not ready at the 3:00 pm check in time. Calling the front desk always required a call back from the staff. All staff were very polite but just slow to respond. When you are paying for a room, it should be ready at the check in time.
May 22, 2014
Rated 5 out of 5 by Cruiser Love this hotel and the staff
My husband is currently being treated at Stanford Medical Center. As such we need to travel to the area five days a week. We have stayed at the Westin Palo Alto a few times and it is a delight. It is a stressful time for us and the staff has been compassionate and wonderful, particularly Roxan. Our Gold Status has been recognized and we've been upgraded to a beautiful room that allowed my husband to rest wonderfully. We are so appreciative of our occasional "home away from home".
November 2, 2013
Rated 5 out of 5 by joonie great service
everything was satisfying
August 26, 2014
Rated 3 out of 5 by Iacovov Short stay
The front desk at check-in was great, especially Alison, who was very helpful. The next shift did not seem as helpful and when I went down to the desk to request a second robe he seemed distracted. No robe ever appeared. The room was nice but down a very long hall. The parking under-ground was very tight.
August 4, 2014
Rated 3 out of 5 by CR62 Great location but mediocre property
Despite outwardly friendly staff and an ideal location, this Westin disappoints. Rooms are tiny, service is very inconsistent (including many calls to Service Express and the front desk unanswered), housekeeping requests ignored despite repeated requests and a restaurant with very average and expensive food. If this property weren't in Palo Alto it would never survive. I am a loyal SPG member and this property needs help.
June 22, 2014
Rated 5 out of 5 by BJLL Great all-around experience
I had a pleasant experience at the Westin while I was in town for a wedding. Nothing specifically struck out as being phenomenal, but I don't have 1 bad or critical thing to say.
Great all-around experience and awesome location. Right next to Stanford's campus and walking distance to some great bar's and restaurants.
July 28, 2014
Rated 4 out of 5 by BC69 Good experience
Two nights, both fine. Staff was friendly and helpful. No issues.
August 18, 2014
Rated 5 out of 5 by cherNallan First and always will be my hotel of choice
Out of all the hotels I have stayed at, this has been THE BEST!!! I was very impressed! The room that I stayed in was what they call the "traditional room." But, if that was just a traditional room, I'm curious to see what the upgrade to that is. My room was absolutely wonderful. I loved it. I will definitely stay here again when I visit the Palo Alto area, and even the general Bay Area.
Thank you, Westin Palo Alto for an absolutely lovely stay.
December 9, 2013
Rated 5 out of 5 by Jason44 Top Notch Service, Great Location
Excellent hotel, but most impressed with the staff. Special shout outs to Junius at the front desk for squeezing me into a room last minute and Marilyn at the lobby bar for being the most fun, out there bartender I've ever met ("You guys are the best...the BEST!") Also, easy walking distance to University Ave/downtown Palo Alto is a huge plus. Tons of restaurants, cafes and shopping within a 10 minute stroll. Will definitely stay again!
June 1, 2013
Rated 5 out of 5 by kgirl0 Beautiful and Comfortable
The rooms were very peaceful and quite. The bathrooms large and luxurious. The staff friendly and welcoming. The Gym was accommodating with variety of equipment and machines. I did not use the spa/hot tub, but it seemed very tiny. Soliel restaurant had excellent food and attentive staff.
July 22, 2014
Rated 3 out of 5 by Eric12 Parking
We parked in your hotel, our card was programmed to work...
The card did not work, we were stuck in your garage, I had to use my iPhone to get help...
We were running to a wedding and another time a airport..we were afraid to use the garage I the end....
Bad news for timely moving.
July 22, 2014
Rated 5 out of 5 by iantoz Good treatment for Platinum guests
Nice upgrade to a suite and staff were friendly. Will be happy to return.
August 10, 2014
Rated 4 out of 5 by JaneVH Not quite up to the mark this time
We've stayed here every Thanksgiving weekend for the past 4 or 5 years. Always received great service and happy with the room. This year, for the first time, check-in was not so satisfactory. Told the associate we wanted self park, she programmed our room key for valet. Told her we wanted free internet, she gave us points. We'll be back, but next time will be quizzing front desk person to make sure they've doing what we ask.
December 1, 2013
Rated 5 out of 5 by Sandy29 Love the Westin Palo Alto
We always stay at the Westin Palo Alto when visiting family that live there. The staff are friendly, the rooms are well-appointed and clean and the hotel is near everything. We highly recommend the hotel.
July 30, 2014
Rated 3 out of 5 by LIsaMn Hotel is very convenient to Palo Alto
Loved the hotel convenience, but the mattresses feel old. Twin beds are small, and mattresses are very soft.
August 6, 2014
Rated 3 out of 5 by Leland2014 Room Service Wasn't As Good as Expected
I arrived on Wednesday afternoon. It wasn't until Friday that I received clean towels and linen and that was after I made a request. I had left a card on my bed requesting room service as instructed. Apparently, no one bothers to check the rooms on a daily basis so what is the point in leaving the card on the bed? I also had to inquire about the hours of the hotel restaurant on the second floor.
April 29, 2014
Rated 5 out of 5 by Cruiser Consistently perfect
Always a pleasure staying at this hotel. The staff is superb, each and every one of them are warm and gracious. The rooms are comfortable, most with lovely views of the various courtyards.
July 27, 2014
Rated 5 out of 5 by Gwenn2012 Superlative
The attention to detail, friendliness and service at this hotel was fantastic. We stayed for 4 nights and my son had just had surgery. They could not have been more helpful. Robena at the front desk was incredible - from the valet staff to room service to the front desk it was without doubt one of the best hotel stays I have had. The rooms are extremely comfortable and the beds are better than my bed at home.
November 26, 2012
Rated 2 out of 5 by Hollylaw Staff was awful
I came to westin as a seasoned SPG member. The front desk girl named Gloria had the personality of a dial tone. She had no smile and looked tired. I asked about any upgrades and she said there were none (as though I was annoying her). Life is too short . So I thought I was fine but she put us in a handicapped accessible room with no bathtub at #153, low floor farthest down the hall, Again, I can handle that, even though I like bath tubs. She made it clear I was using points out loud and did not offer the choice if free wifi or anything else for that matter . I had to fish it out if her. I travel frequently and I must say she should Is in the wrong business. my 17 year old son was Amazed at the lack if manners. The room was clean and property nice. The staff was unremarkable, rude and in desperate need of an attitude adjustment. I hated that I burned 12,000 points on that stay. Regret it !
September 2, 2013
Rated 5 out of 5 by mkelly This hotel is pet-friendly
This hotel was such a wonderful find for us and our 4-legged dog, Lucy. The hotel assigned us a first floor room which was connected to a private courtyard that was shared with a 3 other rooms. This worked so well for us and Lucy. Best part about this hotel is that they provided doggie bowls and bed and they do not charge a pet-fee!! First rate service for all of us! We can't wait to go back.
September 2, 2013
Rated 5 out of 5 by Pinky2287 perfect trip
It was visit #7 and after a long haul (October 10, 2012) it felt like I coming home. I could not have asked for a warmer welcome.
Some things change, but what did not change was the warmth and caring from everyone I reunited with.
Great to have enjoyed 11 out 12 days of perfect weather.
Coming back after day excursions to San Francisco was a pleasure.Counting days till I return.Thanks Tanya
June 2, 2013
Rated 4 out of 5 by AustinGirl Overall good, but lacking in some key areas
The bed is comfortable, the showers are great. Overall the hotel meets standards, but needs improvement in the following:
- Wifi - too expensive, and way too slow
- Television - too slow, not on time with the rest of the city
- Hotel layout is confusing because of the maze of hallways
Please adjust the amenities to meet the standards of the other areas in which the hotel excels.
September 24, 2012
Rated 5 out of 5 by LocalGuest Real nice facility
Nice rooms and food. Check in counter quite small - more of a pocket Westin with few meeting rooms and tiny pool yet actual rooms high quality and very nice. Real problem with local taxi service - first two clearly tried to take me for a ride - Keep your smart phone gps on and track the direction and route. Made the first guy take me back to hotel and had him eat the fare.
July 22, 2013