Rated 5 out of 5 by AmbassadorMember123 Fantastic service, facility and location
Personal service truly sets this hotel apart -- Cesar at breakfast / Mike at the Concierge desk and Cara at the front desk all took a personal interest
July 12, 2014
Rated 5 out of 5 by FLOFORM Great Conference Destination
Our team just spent a fabulous three days at The Westin Resort & Spa in Whistler, BC for our annual international sales conference. The hotel staff was extremely willing, helpful and went above and beyond to see to our needs. Overall, every aspect of our stay was handled with efficiency and professionalism. Thank you so much to the Westin Whistler staff from everyone here at FLOFORM - we had a wonderful time and would definitely recommend this hotel for any group headed to Whistler, big or small!
May 12, 2014
Rated 4 out of 5 by sierraneda Hotel was great.
Only problem I has was trying to squeeze
lotion, shampoo, conditioner out of tiny bottles.
July 11, 2014
Rated 5 out of 5 by Zazzy Very Good
The location of this hotel is perfect for getting around Whistler. Very Clean, quiet and friendly. It has everything you need right there. Beautiful lounge areas, restaurants, Shops of all descriptions. Even though we do not have a dog it is nice to know that it is also a pet friendly hotel. The only thing I would like to see change is having wifii access in the rooms.
July 7, 2014
Rated 4 out of 5 by Ed65 Excellent facility
Outstanding accommodations in a great location.
July 11, 2014
Rated 4 out of 5 by JimmyP29 Hit and miss service
Waited about 15 minutes to check in and there was not a line- one person on the phone and the other helping a customer.
Had dinner at Grill and Vine, party of 16 but restaurant was pretty empty. First couple to sit down at the table and last couple to get a drink. Took a very long time to get our bill after we asked.
July 7, 2014
Rated 2 out of 5 by Traveller852 Didn't Meet Expectations
The room needed some updating, the shower was not clean, the A/C didn't cool the room enough (we had to open the windows which allowed the unpleasant odour from nearby smokers into the room). Wireless access in the room was also an additional over-priced charge and should have been included in the price.
The fitness centre and pool were decent, but staff were not usually present even though the area was quite busy.
July 4, 2014
Rated 5 out of 5 by gypsy2014 A great place to stay
Recently had the opportunity to visit Whistler, BC. We enjoyed our 5 day stay at the Westin, the service was exceptional, friendly and knowledgeable staff ensured our stay was successful.
July 7, 2014
Rated 5 out of 5 by elijahc Whistlers finest
My wife & I had a wonderful weekend in Whistler and thoroughly enjoyed the Wesitn and will return for certain.
July 7, 2014
Rated 5 out of 5 by kari1980 Amazing Hotel
Great room décor. Courteous staff. Great Location. Amazing food at the Grill and Vine restaurant.
July 7, 2014
Rated 5 out of 5 by Mag10 Planning our next trip
We decided at the last minute to drive up to Whistler from Vancouver and stay overnight so my husband could get in a day of skiing in the sun. I chose to spend the day walking around the village and window shop as I knew check-in wasn't until 4:00. From the moment we checked-in I had the best experience with this hotel. First, I was called and told that my room was ready early. We also had been upgraded. I had some time so I chose to go for a workout and use the pool. The workout facilities were excellent and the pool was warm! I had the best time enjoying all the facilities that were offered. We spent some time in the lounge area that night, had dinner then breakfast the next morning. Wow - the food was good and our servers couldn't have been more friendly or accommodating to our every need while dining. We had to wait a bit for our dinner, which we didn't mind, but were given a choice of desserts anyways and teas to take with us up to our room when we were told we were too full for a complimentary dessert. We are planning another trip in May for a golf weekend as we had such a good experience at the Westin in Whistler. The ski lifts are on one side of the hotel and the golf course and driving range on the other - great location! Can be pricey, but have never been disappointed when staying at this hotel.
April 13, 2013
Rated 3 out of 5 by frequentlyinwhistler Missed expectations
While the facility was to the level expected for Westin Resorts, we were very unimpressed with staff at check-in and check-out. Not at all friendly. Quite impersonal. Valet at check-out simply handed car keys over while not helping with bags or opening car door. We will in all likelihood choose to stay elsewhere for our next weekend at Whistler. Disappointing service for the dollars spent.
July 2, 2014
Rated 5 out of 5 by CindyJam23 Wonderful Hotel with Exceptional Staff
We had a wonderful experience at the Westin in Whistler. The front desk staff checking in and checking out were very friendly and helpful. Our room and the hotel were beautiful and had everything we needed. The chef did a fantastic job cooking up our salmon we had caught the day before. We will come back again and gladly stay for the duration of our trip.
June 30, 2014
Rated 4 out of 5 by Automatic250 Great except for Bellman mixup
Great place, kids were very happy and comfortable. But...when checking in, I asked that the reservation (in my wife's name) be credited to my SPG balance. The girl at the desk then proceeded to change the reservation name to mine without doing any follow up or even asking if this was what I wanted. The result was that our luggage sat in the bellman's area for hours because it was tagged with the original reservation name. We could not phone down and ask what was happening because the phone in the room was not working! When we went down to the front, no one was available or comprehended what the problem could be. Eventually I tracked down a bellman and had to describe the luggage, the the tag name and reservation name were now different! When checking out, we had to use our room number because the name was changed back and then misspelled! It was a simple screw-up easily avoided if the clerk had thought things through or our room phone had been working. At a hotel of this level, staff training must be better!
July 1, 2014
Rated 1 out of 5 by Gfamily Great location, no so great accommodations
We signed up for a penthouse suite expecting to have 7 people who would need 4 bedrooms. As it turns out, it was good my sister and her daughter did not come as accommodations were tight. Penthouse had only two true bedrooms despite the billing it sleeps 10. Sofabeds in rooms are not bedrooms. Also only had one true bathroom and 2 halts (common bathroom had shower, second bedroom had connected bathroom with no shower).
Worst two features:
1) East Wing elevator was out of order for 3 days. Meant long waits to get up and down (no stairs). Staff did nothing to apologize except say :not my fault".
2) $8/day/person ski valet charge was not announced and is highway robbery. To hotel's credit, they removed fee when I complained.
March 25, 2013
Rated 3 out of 5 by Gran73 Post Mudder Sleep at Westin
We checked into hotel morning of our Tough Mudder event in Whistler. The rooms are a bit tight, we had a king with sofa bed. The washrooms are very small. Overall it was clean and comfortable, but for the price I would expect alot more so not happy from that perspective.
However the customer service, location were excellent.
June 28, 2014
Rated 4 out of 5 by whistler2012 Great location!
I am a gold member. Our room was NOT ready at check in and we needed to wait until 6:30PM for it to be ready. IN addition, on check out, we were NOT able to have a LATE check out. After MUCH debate, we managed to convince the manager to give us a 1:30 checkout, which is NOWHERE near the 4;00 pm checkout. When combined with the exceptionally LATE checkin time (6:30pm on our day of arrival) and our disappointing DEPARTURE time that required a lot of work on our end, EVEN though we are GOLD members, this made for a disappointing GOLD member experience.
December 27, 2012
Rated 3 out of 5 by Pat45 Ridiculously expensive
I was appalled by the inflated prices for food and drink at this hotel.
June 30, 2014
Rated 3 out of 5 by Towney Rooms designated as family friendly
I rarely have any bad comment with our Westin experiences. My wife and I stayed with our newborn at this property and were told our rooms was in a family friendly area of the hotel (East tower 10th floor). The room next to us was occupied by a group of 20 something yr olds who thought it ok to play music really loud at 4am for 4 hours. We are fairly chilled people but this was unacceptable and not exactly consistent with family friendly.
June 23, 2014
Rated 3 out of 5 by Nariman noisy bedroom
Room 488 bedroom was too noisy, because is very close to elevator.
June 30, 2014
Rated 5 out of 5 by SgtGator Great Location for Skiers
Our first trip to Whistler. The good:
The Concierge took care of lift tickets and ski rentals. Very Nice. The ski shop is on the same level as the walk to the lifts, and the hotel has an excellent location for accessing the Whistler/Blackcomb lifts. Additionally the Westin has a ski valet at the lifts where you can drop off your skis and not have to carry them the 40 yards to the hotel, so it's very convenient to drop them and then hit the apres ski at the bars in the village.The ski shop equipment is not very high performance though. If you are looking to demo the best high performance equipment you should plan on using one of the MANY rental shops in the village. But for convenience if above average equipment is good enough, you can't beat the in house shop.
The room was small, but very nice, except noted below.
As a Platinum guest I expected a better room/view. I was using my Starpoints Awards so since there was no $$$ involved maybe they chose not to upgrade my room. We ended up in the minimum size room, with no view (except the side of a building and walkway). I guess I'm spoiled by the upgrades I usually get!
The coffee maker is a joke, one of those two cup jobs, I was expecting a real coffee maker in a room advertised as having a kitchen. No dining table and chairs, we had to use the ottomon/coffee table as our dining table. No ice bucket, we had to use a bowl. No DVR/Blu Ray player for the TV. The wifi worked well in our room. The TV tended to have satellite reception issues.
The FireRock bar is very nice. We didn't try the restaurant, but the food in the bar was excellent and wasn't very expensive (for a resort hotel).
February 14, 2012
Rated 5 out of 5 by Kirri Room, Food and Service
Central location. Clean and comfortable rooms. Good food and service. Availability of Wi-Fi was important. I would like to give compliments to one of your dining room staff (waiter) Katie who is warm, friendly and has an excellent personality.
June 27, 2014
Rated 5 out of 5 by george17 perfect
As usual, Westin never dropped the ball during my visit to their resort. 5-Star in every department. I just wish the cost of dining in the on-site restaurants was priced more affordably. With so many choices in Whistler all within a short walking distance the convenience of eating at Auberge or Sushi isn't worth the substantially extra cost. For example, $28 for a breakfast buffet? Plus tax, plus tip, per person? Westin needs to re-think their philosophy in my humble opinion.
July 13, 2012
Rated 5 out of 5 by Karebare77 Awesome weekend
Hotel staff were all very friendly and helpful. The room was beautiful and spacious. I will stay there again for sure.
June 24, 2014
Rated 3 out of 5 by wr911 Large Room
The room was spacious, but the parking charge of $34 and daily per person charge of $8 for ski storage seems high especially as the room charge is not cheap (>$300). Suggestion would be to have these charges included in a package. Lounge was very nice as I had a drink there. One of the two elevators did not work during our stay, which in the morning and evening caused congestion. Stairs only went down to the 3rd floor, so no help there.
March 25, 2013
Rated 5 out of 5 by Jta27 Very helpful staff...love them!
It was pouring rain on our second stay at Westin, me and my daughter want to go to the village and without hesitation they lend the hotel's umbrella to us. Another on one our last day, my car broke down and Westin staff lend us flashlights and helped us to seek car service...I'm planning to celebrate my 40th birthday at Westin whistler next month.
Thank you so much Front Desk, you made our stay so easy and relaxing for us!
July 1, 2013
Rated 4 out of 5 by MaryV123 Very well situated Hotel
The Aubergine restaurant is excellent. The service was friendly and engaging and the food was delicious. Great variety of choice in price, food and options for children. The pool, fitness facilities and spa are also excellent but they ran out of towels and it became quite messy. The room wasn't very clean and the bedding was stained which is a bit disconcerting. Dusty and not well vacuumed. Very central and good location.
July 6, 2013
Rated 1 out of 5 by downhill50 Thanksgiving Stay Disappointment
My family's current Westin Whistler stay was marginal at best. The hotel was booked under the assumption presented by the hotel that their renovation would be complete. It was not complete and the ongoing construction and fumes were a serious inconvenience. There were no apologies or considerations for guests under the circumstances.
Further, I found the hotel reception, restuarant and conceirge staff woefully understaffed and lacking in knowledge. Restuarant waits were long, mis-information regarding ski lift ticket options were misquoted costing us several hundred dollars more, and the hotel fees assessed nickeled and dimed you at every opportunity.
Next time we travel to Whistler we will consider our option first.
December 1, 2011
Rated 5 out of 5 by Jobe Outstanding location
Have nothing but good to say. From check in to check out was fantastic.
June 22, 2014
Rated 5 out of 5 by TMF22 Great place to stay in Whistler
We loved our stay at the Westin in Whistler! Rooms were comfortable and clean, staff were very accommodating, the pool and hot tubs were excellent and the Fireside lounge was relaxing and the food was terrific. It's located just off to the side of the village so it's close to everything yet nice and quiet.
We look forward to staying there again.
June 25, 2013