Rated 5 out of 5 by Mikeco Old school charm with modern ammenities
Loved the bed comfort and the shower. The coffee in the room was great. We would have enjoyed a mini fridge in the room.
We loved the farmers market in front of the hotel and the ability to walk everywhere.
July 28, 2012
Rated 5 out of 5 by JeffA2012 Old world meets new world
Great hotel... beautiful early 1900's architecture... outstandng service from every functional area... great location in middle of Greenville historic district... Very Westin... wish there was a pool
August 8, 2012
Rated 5 out of 5 by Beachbunny Great stay (again)
Came to Greenville for the Peace Theatre, this hotel is very convenient, great location, close to everything, nice old building, lovely rooms and EXCEPTIONAL staff in every department
July 4, 2012
Rated 5 out of 5 by GSAE1 This hotel is a classic
I had an overall great experience. I wish the hotel had provided a complementary bottle of water in my room but I was able to get one at the front desk.
June 4, 2012
Rated 5 out of 5 by Daniel61 Awsome
Great location,views, and service. In the middle of all the action in Downtown Greenville. Easy walking to EVERYthing
August 1, 2012
Rated 5 out of 5 by Lisa08 Great hotel
Excellent experience. The rooms were very clean and comfortable.
July 18, 2012
Rated 5 out of 5 by Reic Great
Liked the place very much, hope to stay there again next year
July 1, 2012
Rated 3 out of 5 by Nan123 Usually 5*
Very dissapointed in my last stay. Reservations were made months ago and I arrive after notifing hotel 3 times of my arrival and we did not have the room we booked. We needed a double room and it was given to some one who decided to stay another night!!??? We were given a roll away which was far, far from a "heavenly bed"! It was my sister's first visit and I was totally embarrassed that she experienced this. I must say that the lady behind the desk and the manager were extremely nice. I have been to this hotel countless times and it has always been excellent. Don't know who made the mistake but this should never happened.
October 14, 2013
Rated 5 out of 5 by Jack12072013 Very comfortable! Great Location
Staff is very professional. Location is ideal to walk around, get cabs, and walk to restaurants. It is across the street from CVS and the Aveda Salon. There is a coffee shop downstairs. Car to and from airport is complimentary. There is also a trail nearby perfect for a run. Very nice stay with the Westin Poinsett!
December 28, 2013
Rated 2 out of 5 by ytboy Disappointed
Unfortunately this review is based on a bad experience after leaving. The hotel was fine, if a bit old and worn, but the room was clean and comfortable.
I left a phone charger behind and the only way they would send it back was to use my credit card for a $20+ charge to Fedex my $30 plug. In the past, the few times I have left something behind and it could not be sent as a courtesy, free of charge, I was charged a nominal $5 mailing fee. So this is a policy that really bothers me and makes me reluctant to continue a relationship with such a "Host". After all I am an SPG member and have tried to use the hotels wherever and whenever I travel.
Very frustrating and "deal-breaking" policy!
October 25, 2013
Rated 5 out of 5 by KSM58 Wonderful Wedding
The entire hotel was wonderfully decorated for Christmas. The room where the wedding was held was beautiful for the ceremony and then expertly flipped for the reception. The food was plentiful and excellently prepared.
December 23, 2013
Rated 3 out of 5 by Pal467 Not 5-Star Quality
This hotel is rated 5-stars but fails to reach that standard by missing the small details that verify that rating. Room service did not heat the breakfast pastry and bacon; housekeeping was very loud in talking and
laughing in the hall outside a room with a
do not disturb; dining room temperature was cold; etc. Just small details that make the
difference between ok and excellent. Overall, it is an elegant, historic hotel but needs to refine the details
December 10, 2013
Rated 3 out of 5 by leo9338 Bathroom Problem
We arrived OK and when my wife used the toilet, it did two things. First, unknown to us, the drain must have been clogged. After flushing the toilet, the drop-down flapper valve malfunctioned allowing water to continue running. Since the drain was clogged(unknown to us), the water filled the floor before we noticed it. A mess. I wiped it up as best I could to avoid damaging the carpet. My wife called the front desk. They responded OK, but since we were due by now to depart to our dinner reservation, we left behind a mess. It was OK when we got back, but the inconvenience left me wishing we'd receive a discount on our room. It didn't happen leaving us a bit perturbed.
November 7, 2012
Rated 2 out of 5 by mike2000t Not impressed
My wife and I live in the area and have wanted to stay at the Poinsett for years. The room was clean but no better than any other $70 a night place I have been to. The hall door had such a gap that we heard everyone walk past our room, the coffee maker was broken, and the toilet ran on and off by itself. At checkout I told the front staff and was told they would get the engineer to fix it. Then he asked if we were checking out. I said yes. Then he told me I owed $6 for parking and asked how I would like to pay. No I am sorry for the inconvenience, just that I still owed for parking. This place was a big disappoint.
July 8, 2013
Rated 5 out of 5 by GaryPleasedbeyond another great stay
Everything agan was just perfect
December 22, 2013
Rated 5 out of 5 by Rickyandrick Staff extremely helpful and friendly
Hotel was within walking distance of great restaurants, shops and events - exactally what I was looking for when booking. Also didn't want the typically "chain" - this older property met all my criteria, in the heart of town and walked everywhere. The staff was the icing on the cake! Will be back.
December 16, 2013
Rated 4 out of 5 by catden A local romantic getaway
The hotel was great. We went there for our 10 year anniversary. We live an hour away and it was great to go somewhere for 1 night. The restaurants are within walking distance.
I liked having 3 bags of coffee included with the in-room coffeemaker.
I disliked the way the exit to the parking garage was set up. The front desk warned us that it there may be a "glitch" when trying to exit the garage and how to get around the "glitch". The glitch happened but it still required us to get assistance on the intercom to exit the garage. If the desk has to explain a glitch then fix it. It doesn't match a upscale hotel.
January 1, 2013
Rated 5 out of 5 by mimmie Westin Poinsett Greenville,sc
I appreciate the email. Our stay was great. We appreciate the special attention given to our requests. And we really appreciated the Anniversary surprise that came to our room Sat. night. Your entire staff went out of their way to make our stay the best “hotel” experience we have ever had. I will highly recommend the Westin to friends, family and coworkers.
December 9, 2013
Rated 5 out of 5 by 2002plat great hotel
I had never been to Greenville - now I can not wait to go back and stay at this hotel
while it is true that the hotel is not "modern" I feel that it makes up with wonderful period architecture.
The staff was wonderfully friendly and informative, the hotel has a great location, in the middle of a great (international) variety of restaurants and bars. The free shuttle from GSB is a fantastic amenity!!!
The restaurant was very good for breakfast. The restaurant staff was very friendly and welcoming
I gave a lower grade in SPG recognition only because when I originally checked in the front desk did not know that I was Platinum. Once I gave my number the SPG recognition was fantastic
August 28, 2012
Rated 5 out of 5 by juptier The hotel and staff
Absolutely great stay From the time of check in until we checked out . The entire staff was fantastic. Everyone should check you out.
December 16, 2013
Rated 4 out of 5 by TG85 I would recommend
Great location and ambience in an old style southern flare.
You can walk to multiple restaurants and shops....right in the center of Greenville.
No car needed.
The Negatives: In this day and age of upper end hotels with quality fitness centers, The WP is WAY behind....only a few treadmills and dumbbells and THAT'S IT. Don't expect to get a great work out there on a rainy day (the outdoor's Falls and running trails are great!)
Also...the newspaper service is very poor: all newspapers were out by 9am. (Again, most higher end hotels like the Westin will place them at your room door, but not at the WP.)
Some picky points, but issues that usually are just EXPECTED at most hotels....
Overall, very happy.
September 3, 2013
Rated 3 out of 5 by Makatdon Never going back
First of all was Expecting to be greeted by the bellhop upon arrival, they were so relaxed, i didn't feel welcome.
I've been to many hotels and never had someone decline what I asked for when they do provide the service. Ordered fries at midnight because my daughter was hungry, called room service only to hear that the person who is cooking doesn't know how to make fries so sorry and didn't even recommend something that could've been done. Drove around town, went on the highway and couldn't find anything open. Very disappointed. Would never recommend anyone, especially with children going there.
May 5, 2013
Rated 3 out of 5 by Girard59 Stay was OK
We stayed at the Westin Poinsett in Greenville, SC for a college parents' weekend. We have friends who always stay there so we thought we would try it. The staff was friendly and accommodating and the location is central but the facilities are older, which while charming, were not as we expected. If you choose to stay there I would specify an overlook. We had two windows in our room which unfortunately looked out over an air unit and the wall of the building just 10 or so feet away. With so many choices in the area we will most likely make another choice in the future.
October 7, 2013
Rated 2 out of 5 by Jim19 Great hotel....but...
My wife and I have stayed several times at The Westin in Greenville, SC and have always enjoyed our stay. However, the odor coming from the third floor kitchen vents was so unbearable that we left earlier than we had hoped. In fairness to the staff, they did offer to put us in a different room. We opted to stay there and thought the smell would go away while we went to a local event. After the event, we went back to the room and the room was odor free.....until we were hit again with the same terrible odor again at 6AM. Engineering was contacted and came to the room and confirmed our complaint.
February 19, 2013
Rated 2 out of 5 by Mbra 30th Anniversary Stay
First, I have been in the hospitality business many years and I came there for my 30th Wedding Anniversary; Your description of heavenly bath and bed is significantly overstated. I travel a lot and the bed and pillows were a shockingly disappointing. The pillows were literally flat, all of them, and anything but comfortable or heavenly as was the mattress
The bath was fairly nice but near what your advertised"description" leads one to believe, it was a little larger version of most mid range hotels with 2 over sized shower heads and that was about it. .
I would also say the size of the Executive Suite I rented was a bit shocking as I have experienced significantly larger regular suites in many other motels.
And I guess to top it off, you wanted to charge me to use your business center and I have not seen that in any hotel or motel during my extensive travels. That was especially a slap in the face based on your rates.
Overall, my 30th was not very special thanks to Westin but at least you have my money and that is what counts i suppose.
December 30, 2011
Rated 5 out of 5 by SCLadyLinks Rest after an exciting & emotional day!
Incredible experience as usual. Every question was greeted with a smile. The hotel staff was very knowledgable about local activities and food. I'm allergic to garlic, they called around to some of the local places and found out where I could eat. That took a lot of pressure off of me. I always get the Bed & Breakfast package which includes a buffet breakfast for two. No worries, no fuss. They bend over backwards to help you. I travel with a service animal when I visit. They greet us with a smile and always ask Shadow (by name) how is he doing! They met my needs and my expectations. Location, location, location! It is located in the heart of downtown Greenville. You are a block or two from everything downtown. Love it!!!
October 8, 2013
Rated 4 out of 5 by Carol123 Almost Perfect Stay
My stay at the Westin was almost perfect. The room was very comfortable, and the food service staff were wonderful. My only complaint was on the day I was to check out. My understanding was that check out was at noon. At 9:00am the maid was trying to open my door, and I had the "do not disturb" sign on the door. 30 minutes later 2 guys from Maintenance were knocking at my door. It seems like there should be some communication between the checkout desk and the service staff. Otherwise, great stay.
November 15, 2013
Rated 4 out of 5 by LLCJ Grand Old Hotel
This hotel is a grand old hotel. It has the charm of yesteryear. With that though, some modern charm is yet to be found. While you have beautifully ornate style, there is no pool or sauna. They have added a modern workout facility which is very nice with several cardio machines and weights. I noticed that they have gone the extra mile to add parking spaces for electric vehicles which is absolutely incredible. I wish more companies would follow their lead.
November 18, 2013
Rated 3 out of 5 by Bonjour1 Not impressive at all!!
The staff was not friendly. No greeting upon arrival, Also, check-in process took a lot longer than usual or expected! The room was very stuffy, seemed moldy and damp, not very clean for this type of hotel! Sheets were not changed until we took the old sheets off the bed and tossed them to the floor, as a hint! every morning we were awakened by a knock on the door at 8 or 8:30 am, very early! Yes we didn't have a do-not-disturb sign on the door, but the newspaper was still in front of the door and the cleaning person should have recognized that!!!! We were tipping the cleaning crew, but after being awakened every morning, we stopped the tips! We even heard the knocks on other rooms near by every morning!
August 22, 2012
Rated 5 out of 5 by Mulligan1 Great historic hotel
Over a period of 10-15 years,Mm wife and I have been staying at this hotel every few years when visiting for weddings of children of friends. We enjoy historic hotels, and the Poinsett has always been first rate in terms of room quality, personal service, and food. We highly recommend it to others.
December 2, 2013