Rated 5 out of 5 by Billyvancouver Customer Service Exceeded!
My wife and i had the pleasure of staying at this wonderful hotel in Sept/October 2015. Right from arrival we were made to feel at home after our long journey from BC, Canada. Every staff member went out of their way to ensure a superior experience, truly a exceptional team. Afternoon tea was amazing, and the Bernard Shaw suite beautiful. I would highly recommend this hotel and Dublin in general as the Irish certainly make you feel like one of the family.
January 4, 2016
Rated 4 out of 5 by JaneK Central location, helpful staff
Only issue with the hotel is temporary construction in front, which blocked access to taxis. You have to walk through a fenced-off area to get to the street, which was not always pleasant due to the weather. But, otherwise, great hotel and I would definitely stay there again and spend more time walking around the neighborhood. It's right by Trinity College and the Dublin Castle, with easy access to restaurants and shopping.
December 1, 2015
Rated 3 out of 5 by Bart122 Nice lobby, dark and small rooms
I was nicely welcomed in the lobby and had a feeling that the stay would be really nice. Unfortunately, when I got to my room, it had a pretty small and extremely dirty window. Room it self was also rather small, but I guess the worst was how dirty te window was facing and office building right opposite.
November 26, 2015
Rated 5 out of 5 by JNA1 Top marks - A super welcome
Everything fine. No problems. Excellent SPG recognition. Very helpful front of house staff - especially the team on the door.
Tip: Try the food in the bar down the stairs, tasty and swiftly served.
October 22, 2015
Rated 5 out of 5 by Julia79 Great Loctaion
The Westin Dublin offers very nicely appointed rooms with a terrific location to all Dublin has to offer!
October 20, 2015
Rated 5 out of 5 by ENOMIS EXCELLENT HOTEL
GREAT HOTEL IN THE DUBLIN CITY CENTER.
September 27, 2015
Rated 5 out of 5 by Rivets Fantastic 2 nights at Dublin Westin!
All staff were so helpful and attentive! The hotel is beautiful and comfortable and in a great location! We were late arriving after a long flight, and ordered room service which was amazing food and very nicely presented with full settings and all acoutrements. From the moment we arrived Anne Marie (in training) always seemed to be at the desk when we had any questions. She was a valuable resource and couldn't have been more helpful. Thanks to the Westin and SPG for always making our travel more enjoyable!
September 5, 2015
Rated 5 out of 5 by Whit51 Fantastic all around
The Westin Dublin is a gorgeous property with modern facilities yet it did not lose the breathtaking features from the old bank. We stayed at the start of our holiday for three nights and at the end of our tour of Ireland for two nights and it was a perfect start and a welcome bit of luxury after days of touring and driving. It is also well situated with so much in easy walking distance. Can not recommend it highly enough. Staff charming and attentive, too. Book now!
August 13, 2015
Rated 5 out of 5 by Jeri59 Best Westin Ever
The Dublin Westin is now my favorite of all time. I can't wait to go back. The staff is exceptional and made us feel like family. We stayed for 2 nights at the beginning of our trip and was going to stay the last night in Ireland before heading home but came a day early because we had enjoyed it so much. We were greet warmly and it truly felt like we were coming home.
I should mention the location is top notch in the heart of Dublin and the facility is beautiful. But I think it is the lovely staff that makes all the difference. From Nicola at the registration desk to Garret at the concierge's desk, they made sure we were in good hands. And Eimear in the lounge who brought our delicious scones and tea to Alan at the door who answer so many questions. This staff is perfect. I love Westin hotels but this place is magical. We will be back!
August 9, 2015
Rated 5 out of 5 by KarenNY Excellent
Excellent stay at the Westin. Staff is first rate. Room was clean, comfortable, and large. Food was excellent. Great location. We would highly recommend this hotel to anyone traveling to Dublin.
June 8, 2015
Rated 5 out of 5 by Kaisa Location and Service
westin Dublin has excellent locations. Close to business areas, excellent connections to Luas lines and touristic areas too. Hotel has great breakfast and staff is really very helpful.
May 25, 2015
Rated 5 out of 5 by Sammy84 Wonderful
One word...WONDERFUL! Perhaps my best hotel experience in 30 years.
May 23, 2015
Rated 5 out of 5 by MK15052015 Great Stay
We had a great stay at the WESTIN Dublin Very kind Staff and comfortable facility!
May 20, 2015
Rated 5 out of 5 by BobJR The place to be.
A great property in the center of everything. The Westin has the feeling of a grand old hotel with all of the modern conveniences. We enjoyed ourselves greatly.
April 27, 2015
Rated 5 out of 5 by runninglaurasc Lovely stay in Dublin
Of all the Westin hotels we have stayed in, this one by far is the best. Beautifully decorated and appointed, it is situated in a perfect location. We exited our hotel and were right near all the places we wanted to visit during our stay. From the doorman, who was incredibly nice and welcoming both coming and going, the concierge, the front desk, and the restaurant for breakfast, we couldn't have had a nicer stay anywhere. I highly recommend this Westin.
April 24, 2015
Rated 5 out of 5 by Harry29 This hotel is perfectly located
Perfect location of the hotel let us do tours, sightsee and taste some really awesome food at the hotel as well as at the neighborhood restaurants. Fabulous staff, polite and always helpful were just an icing on the cake. Front office staff, including Nicola were very accommodating and were a great help. Would definitely stay there again.
April 22, 2015
Rated 4 out of 5 by Club2430 The wonderful charm of the Irish
Whatever small shortfalls occurred during my stay, were more than made up by the wonderful charm and character of the Irish.
Absolutely no false smiles or words, just a fabulous caring attitude from all the staff, who all wanted to make sure my stay was warm and welcoming.
A really nice stay.. thank you
April 2, 2015
Rated 5 out of 5 by JPAVOD Great experience!
It was greatly appreciated that we were able to check -in early... Given the flight from the states, and 5 oclock AM arrival, this greatly enhanced our stay. Thank you!
March 17, 2015
Rated 3 out of 5 by YggrofAsgard underwhelmed with the experience
I was absolutely underwhelmed with the experience that I had in the Westin Dublin.
On arrival way after official check-in time the room was not ready and I was told that they would call me on my mobile phone once the room was ready. I specifically asked if they could not just assign me a different room and was told that they were fully booked and no other rooms were available.
When I came back 35 minutes later the room was still not ready, when I asked them to check, it suddenly was available. I went to the room just to find that while it was a very large room it had 2 single beds in it and I clearly had requested a queen bed as the single beds are no good to me.
When I went back to reception I was told that he had double upgraded me and if I really wanted queen/king bed, he would need to give me the room category I had booked (classic). As the bed is more important I asked him to do it and within seconds a room was available (funny that he did not mention that the upgrade was the reason for me to have to wait 35 minutes and how fast a room in a sold out place was suddenly available).
While the room was perfectly fine, there were several issues.
The TV power cable was unplugged and when I attempted to get it back in, I was greeted by a large wave of dust and dirt coming off the backside of the TV. The power cable for the radio was also unplugged and when I moved the nightstand to get it, again large amounts of dirt/dust were collected at the electric outlet. In fact when I unplugged the radio power from the wall there was so much dirt that I had to clean my hands afterwards. Clearly housekeeping is only doing the visible areas.
The light switch in the room is very badly placed, the main switch is at the front door and one at the corner of the room hidden behind a massive lamb and not easy to reach out of bed unless you get out of bed.
The internet was a joke, the cable on the desk did not work and the Wifi was only connecting very badly to the router. The speed was unacceptable with 80 Kbps down/210 Kbps up for the most time. Good enough to read e-mail but nothing else. It was included in my room rate , if I had to pay 15€ for it, I would have been really disappointed with it.
On the positive note, the room service was excellent, the delivery staff friendly and using my name, the food was great. So was the breakfast experience, the staff could not have been better and the offering for a “continental breakfast” was excellent with a wide choice of meat/cheese/cereals/yogurts. Service was great and the food good. Exactly what one needs to start a Sunday morning.
March 8, 2015
Rated 5 out of 5 by ani61 good location
stay was very pleasant. Helpful conceriage service. Arrived early .
January 23, 2015
Rated 5 out of 5 by Annie1504 Exceeded expectations
The hotel was lovely, relaxing, distinctive, welcoming and comfortable....but the calibre of your staff really elevated the experience for us. Special mention to the Doorman (who gave us a warm welcome every time, even though he must have been frozen), the staff on afternoon tea duty and the Mint Bartenders. Excellent all-round, thanks
January 12, 2015
Rated 3 out of 5 by Christopher47 Good, with caveats
Good place to stay. Quality of service spotty. At Hotel now. Great service at check-in. Awful service at Mint Bar.
December 28, 2014
Rated 4 out of 5 by Ebrahim Staff
I had to write this while still here.
Cesar , the manager at restaurant that we had breakfast was just a big "WOW"
He takes personal and friendly service to a new level
that is just awesome.
November 27, 2014
Rated 5 out of 5 by JOMalley 2 stays in one week, one platinum night
The hotel is really in a great location in Dublin. I stayed on my way to London and again on the way back. The first night missed the fact that I was a lifetime platinum and the room was average. I have to say Dublin management noted the error and my second stay might have been the best SPG experience I can recall. Great staff, good loyalty recognition and incredible comfort. I already booked myself back in for two different stays in December. Thank you
November 17, 2014
Rated 5 out of 5 by Nevster48 The staff were faultless
I had a good stay. More important than that I had a crisis, having left my laptop on my plane! The concierge and other staff were intelligent and supportive and set out help resolve this. Their responsiveness and care showed good recruitment and training and I can't praise them highly enough.
November 17, 2014
Rated 5 out of 5 by DoctorD Dublin Westin
This is a really nice hotel in a great location. It is right across the from Temple Bar. It is in walking distance from the Guiness factory.
We always like the Westin experience .
Great bed as usual. "heavenly"
Great concierge staff
November 14, 2014
Rated 5 out of 5 by Coucou52 Big rooms.
Very impressed by the superior service of your staff.and the luxury of the hotel and also the friendlyness of the dub liners. Thank you.can't wait to come back.
November 13, 2014
Rated 5 out of 5 by Ginny34 Location was Perfect
Easy to get around to all the touristy places and Historic surroundings.
November 10, 2014
Rated 3 out of 5 by Zespoke Breakfast shambles
Much as I hate to have to write this about a hotel I have aspired to stay in for years I feel it is necessary! Firstly hotel is brilliant in room standard and location, the smell of new carpet was lovely.
However as it was my girlfriends birthday I spent a little extra and booked the breakfast in this 5star hotel. We waited in line which was a little surprising but no big deal then had a MENU thrust on us and sent to a table end of service,seriously! No idea what the menu was for as we still had it at the end of the "meal". Ok , buffet breakfast , we worked it out ourselves, but as far as having two meats on show at any one time it seemed to be a problem ,most of the time it was either badly cooked bacon or sausages heaped into the dish in disarray. The scrambled egg day one resembled something I would rather not say and the fact it was completely different the next day says it all.I have had much better breakfasts and organisation in any of the hotels I have stayed in which were not 5 star?
In the beautiful bar the staff were just as scatty. Half way through serving me twice they disappeared to do something totally irrelevant , maybe we were just unlucky but there does seem to be a theme.
November 9, 2014
Rated 5 out of 5 by MAM1982 Comfort, Location and Friendliness
While my stay was only for one evening, I found the hotel to be very customer focused, clean and warm. The location is centrally located to major cultural sites and is right across the street from the tour bus lines. the Mint Lounge downstairs was convenient and had a very wide variety of wines, bourbons and a very attentive wait staff. I will definitely stay here on my next visit to Dublin.
November 2, 2014