Rated 5 out of 5 by bn8on Great hotel in Dublin
The Westin Dublin was a perfect choice for us. It's in a great central location. Very clean, great staff and maybe the best cup of coffee I've ever had from room service!
July 19, 2014
Rated 5 out of 5 by Moshug Fantastiic hotel in perfect location
I stayed in The Westin over the Easter week-end and my partner and I had a wonderful time. The room was perfect (albeit a suite!), food excellent and could not find a fault with the staff. Everyone of them that we encountered had a big smile in particular the Coincierge!
April 23, 2014
Rated 5 out of 5 by Panamanian1 The best staff!!
Honestly I have not been in a hotel were people were as nice as in Westin Dublin. Linda at the desk helped us tremendously, Sam and Daragh at the concierge desk were so efficient!! This has been a remarkable experience!! Awesome people!
April 27, 2014
Rated 2 out of 5 by MrAnders Service issues
Problems: Had to change room due to the fact that the ventilation brought in food smell from the kitchen.Room got serviced although I specificly asked to participate in the Green Program. I was denied breakfast on my first day since nobody told me or gave me my breakfast vouchers. I'm a platinum member but didn't really feel like one. The minibar was serviced (to take out expired products) and they tried to charge me for it. My room smelled bad.
July 15, 2013
Rated 5 out of 5 by Allie2011 I love the Westin Dublin!!!
From the moment my cab pulled in front of the hotel, until the moment it pulled away one week later, I was impressed by everything!!! The staff that greet you curbside are so welcoming. The front desk personnel are also helpful and attentive. My room was beautiful and my bed was soooo comfortable!!! I had the best sleep ever in any hotel I have been in around the world! The shower was fantastic, the towels were so plush, and the food for in-dining was delicious! I ate at the hotel restaurants as well and the food was consistently VERY good! I was traveling alone for Christmas, but the staff made me feel like I was surrounded by family. I was sooo impressed by this hotel, the level of service, and the cleanliness of the rooms. I will definitely return to Dublin just to stay here at the Westin!!! It was truly the best Christmas I have had yet....!!!
February 5, 2012
Rated 5 out of 5 by Hirsch2017 The Westin Dublin
I was on holiday from the states for 8 days, spending the first 3 in Galway. When we came to Dublin, I became very sick and was confined to my room for most of the time. You had an employee named Craig on the night shift that was just absolutely wonderful. He attended to all of our needs and was able to get us a Dr. at 12am on a Friday night. He also called back to ask how I was feeling. I give 5 stars to Craig.
August 16, 2012
Rated 5 out of 5 by Num1 staff
The front debt staff and concierges are all outstanding. They bend over backwards to accommodate your every need.
April 24, 2014
Rated 3 out of 5 by Patrick28 Not the best
The hotel was fine but not nearly as nice or accomodating as most Westin Hotels.
July 17, 2014
Rated 5 out of 5 by Lili26 Excelet option in Dublin
We stayed 4 nigths at this hotel. It has a great location, 2 minutes walking to Trinity Church, Temple Bar, very close to main attractions an restaurants. Good breakfast. The only thing we didn't like was that breakfast was served up to 10 AM. We arrived 2 minutes before 10 and door was closed. They let us in but they started to take all the food out. If closing time is 10 o'clock it may leave the food at least 20 minutes more so people who are already in could have time to be served.
Everything else excellent.
July 2, 2014
Rated 5 out of 5 by MaltWhiskeyGuy Westin, Dublin City Center
Outstanding location adjacent to Trinity College and the Green. Whether museum hunting or thirsting for a convivial cold pint, the Westin's location is excellent. Staff are outstanding - very helpful. Rooms with a balcony offer fresh air and a definite city immersion. Highly recommended.
July 13, 2014
Rated 5 out of 5 by Michael000 Friendly, helpful staff
The staff in Dublin was among the friendliest and most helpful I have experienced. The rooms were very nice and well kept. The location is fantastic for tourists.
April 13, 2014
Rated 5 out of 5 by dano83 Fantastic Property in the Heart of Dublin!
This hotel embodies what every Westin should strive for. The hotel was super clean, rooms were well appointed and the staff was great. Everyone one we interacted with was on point, especially the staff in the Exchange Restaurant where we had an incredible Irish breakfast on Sunday. We went to Mint Bar downstairs for a nightcap, and it was a nice place to grab a few pints or crafted cocktails. The live music was a little too loud to carry a conversation for our liking (maybe we're just getting too old). The next day, we stopped by the Atrium Lounge for our last pints right before trekking back to the airport and the staff there was very friendly also.
The only hiccup was that when we arrived at 4:30pm only 1 of the 3 rooms we booked were ready (they were trying to accommodate all three rooms on the same floor). The front desk came up to hand deliver the keys to the other rooms shortly after we got to the first room. We had only wanted to drop our things off and explore anyway so it wasn't a big deal.
Overall a great experience and we're already looking forward to returning when we come back to Dublin!
July 14, 2014
Rated 5 out of 5 by LovelyLiv A luxuriously beautiful and friendly place to stay!
From the moment we arrived, we were blown away with the amenities and treatment we received. The hotel and staff were lovely and we can't wait to return. Georges at the front desk could not have been nicer and he worked diligently to make sure all of our questions were answered. He is a major asset to the Westin team and it was a pleasure to interact with him.
August 29, 2012
Rated 2 out of 5 by FQTHON Great city, good location but service needs improvement
First time in Dublin. Great city and great location of the Hotel. Rooms is average. comfortable bed. But... when I arrived at the room there was already the luggage of another guest, the heating wasnt working well, breakfast is far below expectation and the rate conditions were not recognized by the staff. Only after lengthy discussion adjusted accordingly.
June 9, 2012
Rated 4 out of 5 by Dublin2014 Bathroom cleanliness and room temp comfort
Bathroom was great size but it was dirty. the sink faucets had rings of green stuff growing at the base and the shower had a lot of mold specially in the grout. This could have easily been cleaned with thorough scrubbing instead of a wipe down which is clearly what they were doing. For a 4 star hotel and any hotel for that matter this is unacceptable. I was taking quick showers and avoiding touching anything. Room AC seemed only to be blowing air not AC. Had to request fan to help cool down and move air around the room. Front desk and consierge were extremely friendly and helpful. Mint Bar service and food were excellent!
May 19, 2014
Rated 5 out of 5 by ang69 My Dublin favourite
The service and room quality are excellent. This is the number one choice when visiting Dublin. It is great for both business and pleasure.
July 14, 2014
Rated 5 out of 5 by MB4444 excellent location
This has to be the best location in Dublin. We could walk to almost everywhere we wanted to go!
July 14, 2014
Rated 5 out of 5 by JohnBoston123 Great hotel, great location, great staff
I stay in hotels about 80 nights a year of which about 40 are at various Westin properties. This is by far the nicest Westin I've ever visited. As SPG Platintum, I was upgraded to a writer's room overlooking the front of the hotel and the old Bank of Ireland. The room was immaculate, bathroom was huge and brand new, and the bed was heavenly. The staff were friendly, the breakfast was excellent and I really loved the fireplace. I can't think of anything negative to say about this place. Even the location is perfect. Close to shopping on Grafton St, very close to Trinity and Temple Bar and there are multiple buses that run right next to the hotel. On top of that, I was looking for a particular bottle of liquor and emailed in advance asking if they had any recommendations. The concierge, Ross called around to local shops before I arrived and emailed me with a response. I didn't meet Ross on my stay but I really appreciated his effort. Stay here, you won't be disappointed. I wish all Westins were like this place.
January 2, 2014
Rated 2 out of 5 by Tm29 Must pay €6 per hour for internet?
Great city centre location is the big positive for this hotel. Our room was tiny, more for a single person than a couple. I was very surprised to see that internet did not come as standard in this 5 star hotel. €6 per hour or €15 for 24 hours is outrageous! I would not stay again because of this.
December 23, 2012
Rated 5 out of 5 by Bickereton Excellent hotel
The only reason for the less than excellent rating above is that at breakfast time yesterday at about 0915, a very busy time, several of the fruit juice jugs were empty and I had to wait a long time for the cranberry juice jug to be refilled so I could pour for two other guests. I asked if orange juice was available and was told it would be squeezed and brought to my table. I believe it was but was given to another guest. I couldn't make a fuss so went without any orange juice! The hot full breakfast items were running a little low and the last piece of tomato went to my old boss, Sir Patrick Duffy. So I had no orange juice and no tomato.
March 26, 2014
Rated 5 out of 5 by IrishAmercianTourist Location. Chic. Customer Service ++
Spectacular experience. The Mint Bar is 1st rate for music, food, selection and service! Guest room was immaculate and stylish. Staff works to please at every turn. An enjoyable experience. Excellent location to shops, Trinity College and Dublin life!
June 29, 2013
Rated 5 out of 5 by Beatrice21 Excellent Staff and Services
Westin Dublin is always such a lovely Dublin hotel in which to stay .Staff are very courteous ,helpful ,and regardless of how busy they are ,they are patient and follow everything up in such a professional way .
Hotel is in a wonderful location .
September 28, 2013
Rated 3 out of 5 by debra31 Property is wonderful /staff & service not!!!!!!!
As always we sleep great on heavenly beds as every bed we own is a heavenly bed!
The staff is what is lacking at this property. We asked the evening prior to our departure about timing to call for our car which was parked in valet. We were told 5 minutes max at the early hour we were leaving. We called 30 minutes prior and still ended up waiting and additional 30 minutes and all the front desk could do was make excuses as to short staff, moving cars, etc. The gentleman in front of us experienced the same service and timing so this was not just a one off. Sad to have our vacation end this way.
June 1, 2014
Rated 5 out of 5 by jaxx13 Great room and location
Lovely room - comfortable beds and pillows, lovely bathroom - felt like luxury. Staff were really accommodating.
Loved the atrium too.
Nothing negative to report back.
March 16, 2012
Rated 5 out of 5 by pdge excellent staff / location
the location was central to everything we wanted to see. Staff was helpful.
July 11, 2014
Rated 5 out of 5 by paulk Amazing Staff & Great Location
Had a amazing stay here. Staff was so friendly & helpful. Great location, right next to Trinity & Temple Bar. Definitely recommend staying here.
December 21, 2011
Rated 5 out of 5 by JVC5 The Finest Westin My Husband Has Ever Seen!
I was unable to go at the last minute due to illness, but my husband, brother and sister-in-law were there for three nights and they have been raving about it since they got home! I finally told them to stop rubbing it in! It made their Dublin experience "over the top."
July 6, 2014
Rated 2 out of 5 by Rogerd Disasapointing experience
Our overall experience was acceptable, however a couple of thing let the hotel down badly.
1. Our room (203) was booked as as queen and we also booked a twin for our kids (205). The kids room was significantly larger than our room and we flt a bit hard done by.
2. We settled into the Exchange bar for predinner cocktails and waited apporxiately 10 minutes for recognition. When we ordered cocktails that were not on the list we were told that this was not a problem. It evidently was as the cocktails took a further 15 minutes to arrive. The price also wasnt a problem as 2 cocktails, 3 mixed drinks and a soft drink came to €70 plus tip.
3. Our bathroom in 203 had no visable source of heat and was constantly cold. There was evidence of damp and condensation damage on the roof which verifies the lack ot temperature.
4. We had room service breakfast on our 1st morning which was excellent. We went down for breakfast the second morning to the Exchange restaurant and had to wait for 15 minutes for a table as the dining room was plainly too small for the number of rooms. Whilst the food was excellent, the staff seemed totally unprepared for the number of people wishing to dine. Buffet ran out of items quickly, had to ask for Juice and Tea several times, and a 5 star hotel putting a commercial toaster out for guests to do thier own toast is below my expectations.
November 6, 2012
Rated 5 out of 5 by Mary10280 3 day stay!
My stay at the Westin Dublin meet my expectations. My only complaint is the charge for in-room wi-fi. It is very inconvenient having to sit in the lobby rather than the privacy of my room. This surely could be included in reservation. Also, on my first night there was a buzzing noise like the air conditioner coming on which started around 1pm and I did not sleep until after 4pm. Being so quiet any noise is very loud, and this was very annoying. I did mention it to reception the next morning, and whatever happened, the next two nights were noise free.
I will return to Ireland in December and will definitely consider staying at the Westin
September 1, 2013
Rated 2 out of 5 by RjG1967 Is this really a Westin?
The Westin Dublin was a huge disappointment to me. The suite I had was well situated but the bedroom was very small. Most of the space in the suite went to waste. The bed was horrible, like sleeping on a cardboard box. The pillows were flat but the most disturbing aspect if the bedroom were the bed linens. They were very rough to the touch, much like sack cloth. The staff was very young and tried to do the best with what that had. I never saw an actual Concierge, only bell men manning the desk from time to time. One of the three massages I prearranged was very good, one was horrible and one was cancelled. Overall this is indicative of my experience at this hotel. About two thirds wrong all the time. Breakfast was boring, especially three days in a row. The one night I went to dinner in the restaurant, I waited almost ten minutes before anyone showed up at the reception desk to welcome guests. At that point there was a queue of people waiting for seats in a near empty restaurant. I was overcharged about 7 pounds for my dinner but couldn't get anyone's attention to correct the mistake. I left in disgust knowing that I was going on parole the next morning and would never be back to this mistake of a hotel. Truly, this has marred the Westin brand in my mind and makes me hesitant to ever stay in a Westin again. Someone from Starwood needs to visit this property and shake the place up.
May 6, 2013