Rated 5 out of 5 by JB14 Overall very nice stay.
The only issue we had was with the Penn Restaurant. I think there should have been more anticipation of the number of guests so that the time spent there would have been better managed. We waited an hour for a bowl of oatmeal and then didn't get milk or cream with it. It was so late, we had to leave so didn't even get to eat it and were charged $31.00!
July 3, 2014
Rated 5 out of 5 by WorkingMom29 Wonderful service
I was here for a conference, and left a newborn at home. As a result, I had special needs for storing of milk (fridge in the room, plus access to a real freezer), and I was delighted at how easy it was to accommodate the request (so many other hotels have not!). I had emailed in advance, and got an immediate reassuring reply that all would be taken care of - and it was. There was a slight hiccup in that I need a fridge in the room, and there wasn't one when I checked in, but housekeeping brought one up within an hour. As for the rest: great location (I didn't have to go outside to get to the convention, a big plus during a hurricane!), comfortable, clean and spacious room, nicely updated, no problems with noise from others. Breakfast was great, as was room service lunch/delivery. Highly recommend.
November 2, 2012
Rated 5 out of 5 by Teddy1 The best beds ever
I love going to the Westin Hotels as the
beds are truly heavenly,,,the hotels are always super clean.
July 21, 2014
Rated 5 out of 5 by JStringer Another Excellent Visit
As a staff member for Anthrocon, I have been graced with the chance to stay at the Westin Convention Center since the event moved into Pittsburgh. The rooms are always clean and the staff always friendly, often remembering myself and others who visit them only once a year.
July 8, 2014
Rated 5 out of 5 by SCUPtraveler Best location for convention center
This hotel has a covered walkway between it and the convention center. Since there is frequent rain at this time of year, that was very helpful.
July 17, 2014
Rated 5 out of 5 by NC325 Convention Meals were excellent
Our group used the meeting rooms and food service. I was very pleased with both the quality of the food served and the presentation. We had two great breakfasts that were very fresh and well stocked, we had one box lunch one buffet lunch and one plated lunch. All were excellent in their class.
July 2, 2014
Rated 5 out of 5 by Chris82 Great Hotel, Great location
My flight was significantly delayed and I didn't arrive until 3 am in the morning. I was worried that my room wouldn't be ready, and that noone would be there. But I was pleasantly surprised that the front desk employee was attentive and happy to see me, he got me to my room in less than 5 minutes. The room was clean and what I expected from Westin. The view from my room was spectacular.
Location is close to several museums and attractions and of course the convention center.
One criticism is that I tried to call to confirm my room for my arrival when I was waiting for my delayed flight, and It was almost impossible to get to the front desk without getting through endless list of directories, and options. Took me almost 15 mins, after I called 4 different numbers, and one getting directed to reservation person in Canada, and she couldn't forward my call to the hotel directly, until finally I got connected to the front desk, and once I did, it took less than 30 seconds to get it taken care off.
June 30, 2014
Rated 5 out of 5 by Hbwillis Amazing Fitness Center!
I was pleasantly surprised that the fitness center was large with plenty of equipment options, towels, filtered water and even work out gear that you could rent if you forgot anything, The most surprising element of the fitness center, however, was the mini-breakfast bar where I had choice of 2 smoothie shots (loved the mango) and could make a yougurt parfait or custom trail mix. What a wonderful way to start my day! Thank you.
March 25, 2014
Rated 5 out of 5 by DCB20 Great hotel for Pitts business
Centrally located and very accommodating
July 11, 2014
Rated 5 out of 5 by SG14 Pleasant Stay
I stayed at Westin during a conference and was pleased with the hotel comfort and amenities.
June 30, 2014
Rated 5 out of 5 by dodge97 great hotel good location
are son got married at the opera house and alot a of are guest came in fri some went to a pirates game while we had the rehearsal party the hotel has nice rooms and is in a great location we would stay here again
September 19, 2014
Rated 5 out of 5 by Kinna Westin, Pittsburgh
Very good hotel with professional staff.
July 2, 2014
Rated 5 out of 5 by pam632 Great Stay!
This hotel was excellent! I booked a room for an overnight stay because I was going to a concert at the Consol Energy Center. I don't live in Pittsburgh, so I chose this hotel. They offered rate for government employees which I appreciated. The clerks at check in and check out were very pleasant and helpful. The hotel was immaculate. The room was super clean and modern. The bed linens and pillows were awesome. None of that old polyester quilt action here! We used the free hotel shuttle a few times. The gentleman that drove us was so pleasant and pointed sites out to us. He took us to the concert and picked us up! That service alone would make me want to book here again! The parking was right under the hotel and reasonable. The only complaint I had was the room temperature. We weren't able to get it cool enough for our tastes. It seemed really stuffy in there, no matter how low we set the thermostat. Other than that, the bathroom was clean and updated. Great shower pressure and temperature. All around great visit!
May 14, 2014
Rated 5 out of 5 by Chucko Great Location!
What a visit! The hotel exceeded my expectations, and the conference rate seemed reasonable. The location was the best. I couldn't leave the neighborhood, everything was right out the door: an art theatre, the Wilson Center (with poetry and jazz), a book store, great restaurants, pretty urban sights, the best . . . Pittsburgh has never seemed as cool.
March 26, 2012
Rated 3 out of 5 by Jaxen It was...okay.
Overall, it wasn't an unpleasant experience to stay at the Westin in Pittsburgh. The staff at the desk were very pleasant and enthusiastic to help. The facilities overall were nice, and bore the brunt of the con admirably.
However, the room itself could have used some work...
The outlets built into the desk at the far end of the room were inexplicably wired into the lightswitch near the door. Because of this, we didn't notice that our devices didn't charge at all overnight after we turned out the lights, and we ended up with dead phones the next day. Not good when you need the phone to coordinate meeting up at various points in the day.
In addition, despite having a key card in the slot near the door, the lightswitch in the bathroom did not work for most of our stay. In the rare event we were able to get the lights to turn on, we left them on for fear that if we turned them off, we'd have to shower by flashlight again. This kind of negated the hotel's attempts to save money on electricity with their frustrating key-in-the-lightswitch system.
Speaking of the bathroom: We were supplied with fresh, new towels every day, but it seems like the housekeeping staff didn't pay attention to renewing much else. There was a day when we actually ran out of toilet tissue, and were down to tiny slivers of soap. For a two-bed room with only three people in it, that seems strangely "down to the wire". Our damp, used towels were left draped on the tub where we designated to discard them, and not removed from the room. The bathroom did not have a fan, meaning it was perpetually damp for hours after showering, which is undoubtedly why there was visible rust and peeling paint in several places.
On the whole, it was decent, but I can't say it was the greatest hotel stay I'd ever had.
July 8, 2014
Rated 5 out of 5 by Tracey70 Great Experience
This was my first time staying in Down Town Pittsburgh. The Staff was very friendly and helpful. I really enjoyed meeting Randy the waiter while we were having breakfast at the hotel. What a wonderful personality! I would highly recommend The Westin to other people if they are visiting your beautiful city. Thank you for a wonderful experience.
December 31, 2012
Rated 3 out of 5 RESTAURANT MGR-EXTREMELY UNHELPFUL
MY LITTLE CHILD IS GLUTEN & MILK FREE. SERIOUS MEDICAL CONDITION.
I BROUGHT OWN GLUTEN-FREE PANCAKES- JUST WANTED TO HAVE THEM REHEATED- NO ONE WOULD DO TO-AGAINST HOTEL POLICY. I HAVE SPENT WELL OVER $1000 IN LESS THAN 2 MO. & YOU WOULDNT REHEAT MY LITTLE 6 YR OLDS PANCAKES- HE HAD NO BREAKFAST. WE LEFT. NEVER TO RETURN.
January 14, 2013
Rated 5 out of 5 by Patty57 Awesome hotel
This was our second stay here, our extended family set aside rooms for a recent wedding. Will definitely stay again. Hotel staff were extremely friendly and accomodating. Rooms are large in size, bright, great views of the city. We slept like babies in the super- comfortable beds. State of the art gym and lap pool
December 31, 2012
Rated 3 out of 5 by Jacquie2007 Room was not ready at check in
After a 5 hour drive to Pittsburgh, our room was not ready. Check in time is at 3 and we did not arrive until 4:00. We checked again at 5 and again at 6. We were attending a conference and wanted to freshen up. The room was ready when we got back at 9:30 p.m. That is too long to wait for a room!
August 1, 2013
Rated 5 out of 5 by Avella13 Event Staff went above and beyond!
We spent the afternoon at the Westin on Sunday, April 7 for a Scholarship banquet. We forgot our camera and the gentlemen who were recording the event for the hotel (Al and Lance?) gave us a DVD of our daughter receiving her award! We can't express what this meant to us. This is class!
April 9, 2013
Rated 4 out of 5 by ProWalkProBike2014 Hotel is great location to convention center
Staff were friendly. Hotel is clean. Work out area is great and includes an 18 meter pool (hard to convert to yards though). Rooms are a bit dated and need a little attention - not the bedding and towels but the facility itself.
September 15, 2014
Rated 1 out of 5 by sara9712 absolutely disgusting
While waiting to check in I went to use the restroom in the lobby the toilet seats were all wet like they had pee on them and there was paper and trash all over the floor. We were there to celebrate our 1 yr anniversary and they give us a room with double beds and said they were sold out of king size which is what we had reserved. When we got to our room the floors were wet and sticky and it smelled like dirty feet. We had to call hotwire to get moved to a better room and SUPRISE there was a room with a king size bed. Even that room had wet carpets. The tubs do not drain fast enough so they fill up while you are trying to take a shower and my biggest complaint about everything is after all the money we paid for the room we still had to pay to park in their parking lot. $20 to park in the hotle parking lot when we were paying to stay in their hotel. They charged for the free on demand on tv and you even have to pay to use their internet. It was the worst hotel I have ever stayed in I do not recomend it to anyone.
September 3, 2012
Rated 1 out of 5 by Room547 This Hotel failed!
Room was malodorous. While staff attempted to fix this problem their coordination was poor and consequently our sleep was interrupted. It ruined our first day of our holiday weekend.
May 24, 2012
Rated 5 out of 5 by Hotelguru Friendly staff
The Westin Pittsburgh is a well run hotel. All of the staff is very friendly and personable. Special requests handled with happiness!
December 13, 2011
Rated 2 out of 5 by Vicki15 Highly Dissapointing
This was our first time in Pittsburgh and we are SPG members so that's why we choose this hotel. The front desk staff that checked us in where wonderful. We got to the room and it is very dated and really seemed to need a good overhaul. The beds were not comfortable what so ever. Anytime we have travelled to other hotels there was always a set floor for the SPG members and they always had a complimentary continental breakfast that was included. It's also a good thing we were not in our room much as the tv channels are not "kid friendly". Our children were disappointed. We were highly disappointed with the price we paid for this hotel for what we got.
March 14, 2014
Rated 5 out of 5 by PittTraveler10 Two Examples of the Gold Standard
This hotel makes me feel welcome at every turn! They have exceeded my expectations and set the new standard for customer service!
Example A: One day after I checked out of the hotel, I became very ill. I had to check back into the hotel because I could not make it home that evening. The front desk was excellent in accommodating me. When I called for room service the investigated to see if they had chicken noodle soup or could make some, they suggested food that would make me feel better. Then, when the room service delivery steward could not reach me when knocked on the door (I had run down for some medicine to the first floor) he was so concerned he was on his way to get security before he ran into me in the hall.
Example B: When I checked out last week, I realized I forgot my toiletries bag the next morning. Not only was the customer service/sales team able to locate the items in the lost and found, they also let me know I left a sweater. When I arrived this evening, the items were already in my room.
Amazing! The staff at this hotel is warm, friendly, and kind. Each person seems to have been waiting all day just to see you and they are so happy you are there. From the valets, to the courtesy shuttle drivers, to the front desk, to the bellmen, to the gift shop staff - are all here to make sure you have a great time. This tells me the hotel management is top notch and doing something right! I feel lucky to be able to stay here.
October 28, 2013
Rated 1 out of 5 by aj86 worst westin i have ever seen
The staff was courteous. We arrived very late, got to our room only to find a room with a bad odor (pillow laying on edge of the foot of the bed....not sure why) like body odor. Went to the desk and asked for a new room. Walked through the swampy smell in the hall and went to the room. It was better, but still not the quality I expect of Westin. The HVAC system did not work well, was loud and the vents were dirty. Bathroom was not the greatest either--appeared dirty, the moisture had eaten through the bottom part of the bathroom door.We slept in our clothes and were glad to leave in the morning. This place needs to be torn down to the studs and rebuilt.
December 7, 2012
Rated 5 out of 5 by cindyluwho Staff was very friendly & accomodating
This was the seond year in a row that I stayed at the Westin and I am always impressed with the friendliness of the staff, especially the house keeping staff. My sister and I participated in the Pitsburgh Marathon events and after our run the staff were so interested in how we did in the run & were just very friendly and interested in us as the guest of the hotel. The housekeeping staff were also very accomodating with our check out and allowing us ample time to get our stuff together to check out of our room. We were pressed for time in checking out because of the run, but the staff made it seem effortless and easy for us. Thanks for a great experience.
May 6, 2013
Rated 4 out of 5 by treecem .Great Facilities
The hotel can handle large conferences with ease. The rooms were nice but, as I have experienced with several hotels, the HVAC lacks good control. Regardless of the thermostat setting the room could npot maintain temperature. They have this cute little slot where you place your room card that allows you to control the room temp. It didn't matter because even with it in the room thermostat said it was at 62 deg F, my thermometer said it was 72. However, one night it did start to cool down to a lower temp but then it went back up. Not very consistent room temperature.
August 4, 2014
Rated 4 out of 5 by iSing1500 Mostly beautiful
As someone who has travelled around the country for conventions, I've stayed in my share of 'convention hotels'. This hotel rates right up there with the top of the list. The facilities were magnificent, the rooms were well appointed, if not a touch dated, and hopefully a renovation is in the future. My only complaint was with our bathroom. There was a slight smell to it, mostly of mildew. I'm not sure what that was all about. The only other thing I could complain about was the loudness of the shower of the room next to us. Every time they turned the shower on, it was like thunder on our side. All in all, though, it was a great, and convenient place to stay.
July 30, 2012