The Westin Charlotte

  • 601 South College Street
  • Charlotte,
  • Caroline du Nord
  • 28202
  • États-Unis
  • Carte

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Rated 3.8 out of 5 by 760 reviewers.
Rated 5 out of 5 by The best of everythimg This was by far the best hotel we have stayed in. Room was clean and comfortable, view from top floor was great and we were close to everything we needed. July 29, 2014
Rated 4 out of 5 by Nice Stay Beautiful Hotel. Comfortable Rooms. For the price of the room, in-room WiFi should be included. Restaurant a bit pricy but food was good. July 29, 2014
Rated 1 out of 5 by Would never return 2 HUGE NEGATIVES: 1). No pop machines in hotel. When I called the front desk to ask location of the vending machines, they said they have nine, but room service would deliver one, but there would be a $6.00 fee (plus the cost of the pop & tip) 2). We had 2 small packages delivered to the hotel, and we're charged $30.00 "handling fee". We stay in lots of high end hotels, and I have never heard of this before. I'm not sure if these are chain wide policy's or just this hotel, but I will certainly never return, and will spread the word to as many people as possible. July 21, 2014
Rated 4 out of 5 by Nice but spendy The hotel facilities are very nice. However, the charges for wifi, food, and other services were too high. July 28, 2014
Rated 4 out of 5 by This hotel is in a great location It served us very well for the convention, in close proximity to local attractions and venues. July 28, 2014
Rated 5 out of 5 by price should include internet For as high as the price was it should have included in-room internet at no additional charge. November 4, 2012
Rated 5 out of 5 by Southern Hospitality Extraordinaire The Westin is an excellent location. It is situated directly across from the Charlotte Convention center and a nice walk to all of the major downtown attractions. The staff was extremely professional, warm and customer focused. One bell man, Manuel, even assisted me in taking my luggage to my car which was parked in the garage. He went out of his way to assist me. I enjoyed a wonderful breakfast in the hotel restaurant. The breakfast was delicious and a good value. I enjoyed my visit and would highly recommend this hotel! July 21, 2014
Rated 3 out of 5 by westin is always a favorite As always the heavenly bed was awesome July 27, 2014
Rated 5 out of 5 by One of my favorite domestic Westins I've stayed at more than 20 Westins domestically, and I think I can say that this is my favorite. It's a beautiful property with impressive design. The staff is incredibly professional, on-the-mark and as an SPG platinum guest -- the provided ample recognition and amenities. During both of my stays I was upgraded to a large corner suite on one of the top floors. I can't speak highly enough to how impressive these suites are...especially for a business traveler. Restaurant is great with excellent specials and an outdoor seating area. Super convenient self-parking to save the company some money. Will stay here every time I'm in Charlotte. March 4, 2012
Rated 5 out of 5 by OUTSTANDING Service at the Westin during AKA 2014 Boule Outstanding from check-in and throughout our stay! The hospitality and professionalism provided by Nicole Johnson (I think that was her last name) from check-in through check-out and Jasmine was exceptional. The young gentleman originally from DC gave us extra special attention especially when he find out we were from his original home. (I should have written his name down. He graduated from Archb. Carroll in 2005.) Thanks to the entire Westin Staff. July 22, 2014
Rated 3 out of 5 by Hotel Conference Experience Not a good experience if you are with a conference. There was little to no accommodations for early check-in. Most rooms had King size beds that did not accommodate the majority of requests for two double beds. Guest were advised to purchase air mattresses because cots were not available. The telephone staff member was curt telling me "let me break it down for you." However, on-site staff was very pleasant. July 22, 2014
Rated 2 out of 5 by staff inconsistent 3 people in my group asked if we could check out late due ot a meeting lasting until 2. One was told yes until 4, one was told yes until 3. I was told yes until 1 (my meeting lasted until 2) then I would be charged $75 to stay until 4. Why was I treated differently? Doors slam too hard in the hallways waking me each time someone enteres their room near mine. June 30, 2014
Rated 2 out of 5 by Expectations were not Met I was very disappointed that I did not receive the requested double bed room made during the initial reservation. I received a King bed that had to accommodate 3 unrelated people for 6 nights. This was very uncomfortable. When expressed to the front desk staff, there was no flexibility to accommodate my request to change. I was told no changes could be made. No exceptions. The only offer made to me was to have another room with a King bed at the regular cost. This was not a viable option! I was very disappointed also in the room itself. I asked at checkin if it had a good view and was told it did. Upon entering the room the view was of the roof and pipes. Unbelievable! In addition, fumes from pipes were very strong. I was very concerned about the air quality and having to breath in what at times smelled like gas or oil. July 19, 2014
Rated 4 out of 5 by Luxury hotel I truly enjoyed my stay. Some inconsistencies, my email confirmation stated check in at 3pm and check out at 3pm (however, check out was at 12 noon) that caused a huge inconvenience to me/room-mate. The room was not ready for more than 1 hr + after arrival. That also posed a huge set-back. I'm diabetic and needed to take my insulin; eat and relax before my conference started and I was unable to do so. July 21, 2014
Rated 5 out of 5 by Outstanding hotel Great hotel within the city. The rooms are outstanding and comfortable. July 23, 2014
Rated 2 out of 5 by Disappointed I was very disappointed in the room. The mattress and pillow were very uncomfortable. The carpet was fraying in the room and several places throughout the hotel. This Westin was moderate at best. Definitely not worth the money. July 22, 2014
Rated 5 out of 5 by Check-In delay Experienced a big delay in getting checked in on Sunday afternoon for a conference of 11,500 women. Appeared that all maid staff was not in place to take care of rooms in a timely manner. All other areas of the hotel experience was tops. July 21, 2014
Rated 5 out of 5 by This hotel has a great staff I was very impressed with the staff and overall look of the hotel. July 22, 2014
Rated 4 out of 5 by Noisy I stayed on the 7th floor and the room was extremely noisy. There was plenty of noice on both nights from the hallway and adjoining rooms. I was woken up several times in the night because of this. July 21, 2014
Rated 4 out of 5 by large events Staff was polite but overwhelmed with the large number of guest. it was an average of an hour wait in check out . I had a package delivered and never received a notification call. Room was very comfortable with no issues. July 21, 2014
Rated 4 out of 5 by Never a bad stay My only complaint was that my room was not ready when I arrived although I called that morning and was promised that it would be. Check in time was at 2pm however, I didn't get keys until 9pm. July 21, 2014
Rated 4 out of 5 by Good conference weekend It was a great conference and the hotel made it a relaxing weekend. While the check in lines were long, the staff gave people water bottles. Nice touch. July 21, 2014
Rated 2 out of 5 by customer service When checking in I was met with what I considered to be disrespect and disregard for me as the customer. There were three possibly four of us to share a room. I was told that even though I had requested two double beds, only one king bed room was available. Then the manager when I requested to speak with him, replied to me that he could offer me sheets and pillows but nothing else except paying for an additional room at the same cost. I asked for rollaway beads and was told they did not have them, yet for two days after that on at least two occasions say beds being rolled down the halls to other rooms. I asked that if double room became available could we move into another room after the first night. I was told no, however the next day others came in and were given rooms with double beds without a problem. Therefore I ended up having to pay for two rooms for 7 days which was not in my budget. I received no prior notification so I could have made other arrangements then I was treated very rudely by the hotel staff and the manager. Costing me twice as much for lodging that I was not prepared to pay. I have stayed at this hotel before but do not intend to stay again. July 21, 2014
Rated 4 out of 5 by Comfy Cozy and Great Service Room accommodations are comfortable and cozy and staff are great! July 21, 2014
Rated 1 out of 5 by needs service improvement Very disappointed, dirty carpets in our room, we asked for sheets and it took 1 hour, we called 3 times, we asked for a towel and it tool 1/2 hour….nice hotel, but terrible service. July 21, 2014
Rated 5 out of 5 by Great Experience Great Experience. The only problem was my room key was deactivated and it took over 30 minutes to get help. Also the food is over priced. July 21, 2014
Rated 2 out of 5 by The Worst SPG property I've stayed at The only positive thing about this property are the employees that work here. I've stayed at this Westin on several occasions and each time it's gets progressively worse. They changed the shower heads, which used to be the best feature in the rooms. There is absolutely no SPG recognition. No free water, club room or other amenities offered at almost all other SPG properties. If you are ever coming to Charlotte, do yourself a favor and stay elsewhere. March 1, 2013
Rated 3 out of 5 by Reservation Mishap Reserved room for 3 people. Received a room with one Kingsize bed. When asked for at least a rollaway, all were taken because others had experienced the same problem. This hotel is not equipped for large volumes of people on a convention level. The elevator situation was also a disaster. July 19, 2014
Rated 3 out of 5 by Disappointed Clearly identified criteria to describe room and type of accommodations would be helpful. If a customer requests two double beds months in advance of arrival, notification that the request cannot be honored should be timely and clearly delineated. July 19, 2014
Rated 5 out of 5 by AKA Boule Great Staff, very accommodating July 20, 2014
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