Rated 3 out of 5 by Wek92 Bel hotel, en face de la mer, cher et service detestable
Un bel et grand hôtel, une belle piscine en face de la mer et une chambre spacieuse, propre.
La salle de bain est composée de deux portes en verre lourdes (toilette et SDB) qui peuvent faire mal. Même chose pour le bas de la salle de bain carré et je me suis tapé le pied deux fois en 4 jours.
Cet hôtel est cher: 9,90 le wifi qui capte pas très bien au 16eme, 3,5 dollars le verre de jus d'orange le matin, 6 dollars la bouteille d'eau dans la chambre.
Enfin, le pire, le service est catastrophique aussi bien au breakfast (15% obligatoire déjà compté dans la note) que dans les deux restaurants de l'autre coté de la rue. C'est tout juste si on ne se fait pas engueuler quand on commande. Le troisieme restaurant au coeur de l'hotel est lui très bon.
20 novembre 2011
Rated 5 out of 5 by CM25 A new favorite
I stayed at the Diplomat this weekend for a quick trip with some friends, and was overly pleased with my stay. The hotel was beautiful and very well maintained. This quickly has become one of my favorite hotels I've stayed in, and will likely return. Even though the building is huge, it's very easy and quick to get around, with an ample number of elevators. The beach is narrow, but it was not difficult to find seating. The rooms were spacious and well appointed. Only issues were a long check in line, and the operator not recognizing SPG platinum status when calling to request new waters (just forwarded to room service). Also note - if you plan on sitting out in the sun, get out early - the height of the building blocks it starting mid-afternoon (in March at least)
10 mars 2014
Rated 5 out of 5 by mishpat Keeps Getting Better
Spent nearly a week at the Diplomat this past January This was the third year in a row and we are already planning for NEXT January. Please Ignore those complaining guests.because when one travels enough, nothing is perfect. The trick is to find a staff person who can correct a problem effectively and quickly, and the Diplomat staff was awesome. For special requests, No is not a word in their vocabulary.Oceanfront rooms are beautiful and just sitting on the balcony eating breakfast is so relaxing. Location is near so much and yet just far enough away. When in southern Florida, the Diplomat is a must.
8 mars 2014
Rated 5 out of 5 by MAYORtheDRIVE INCREDIBLE HOTEL AND STAFF
I HAD THE GREATEST VACATION EVER THANKS TO THE TRULY WONDERFUL STAFF AT THE WESTIN DIPLOMAT! EVERYONE FROM CHECK-IN, TO THE HOUSEKEEPING TEAM AND MOST OF ALL THANKS TO THE HARD WORKING STAFF POOLSIDE. WE SPENT THE MAJORITY OF OUR 4 DAY STAY THERE, AND EVERYONE LED BY THE POOL SUPERVISOR NATALIE AND RESTAURANT MGR. ROBERT WAS WELL TRAINED, PROFESSIONAL AND INCREDIBLY NICE!
SPECIAL THANKS TO OUR POOL SERVER ALEJANDRO AND HIS RIGHT HAND MAN SEBASTIAN WHO WERE THE ABSOLUTE BEST AT KEEPING OUR GROUP HAPPY. IRVING BEHIND THE SPLASH BAR AND NELSON WORKING SECURITY WERE FANTASTIC AS WELL. ALL THESE TRUE PROS ARE REASONS THAT I WILL GLADLY RETURN AS A SPG MEMBER. I TRAVEL ALOT AND HAVE NEVER ENJOYED SUCH A WONDERFUL STAFF. THANKS TO ALL OF THEM. THE GM SHOULD BE VERY PROUD OF THE TEAM HE HAS HIRED AND ITS SHOWS WHAT A WELL RUN PROPERTY STARWOOD IS LUCKY TO HAVE!
5 mars 2014
Rated 5 out of 5 by biztravelr nice hotel
was unsure of staying here since some reviews for this westin report were not all great. glad i booked anyway!
busy check in line but gretchen was very friendly and welcoming. not necessary but was nice that she thanked us for staying there as a starwood guest and our first time there. concierge and baggage desk people also friendly and accommodating. great view of the ocean and intercoastal from the room. nice and clean.
location was convinience. the city trolley stops inside the westin driveway, and access to downtown, the boardwalk, etc. convention center next door. 3 pools.
i would stay here again. my friend came to check out the room since they have a convention later this year. he decided to stay here then as well.
2 mars 2014
Rated 5 out of 5 by frannygirl Beautiful property
So impressed with this property. Everything I've come to expect from a Stanwood property.
1 mars 2014
Rated 5 out of 5 by bellabop amazing experience
This is a great family hotel as well as business hotel. The facilities were fantastic. The staff went above and beyond. I can't wait to go back.
26 février 2014
Rated 5 out of 5 by Scoobydoo Great beahcfront location
Stayed three nights following a cruise at the Westin Diplomat and loved our time there. Spent numeorus hours at the pool where the staff ws attentive and the lounge cchairs very comfortable. The food at Splash was terrific (loved the Honey Dijon chicken wrap). Visited the spa which was also great. Excellent location to visit south florida!
24 février 2014