Rated 3 out of 5 by 1USACG VERY DISAPPOINTED
This hotel should not be rated a catagory 5!!!!! The location is far enough off the strip that is should have a lower rating just for that reason. But also, the gaming was small, they had one cocktail waitress on the floor and I move around a lot. If you sit at the bar, service is ok. But sitting at a table in the bar, I had to go up and order my drink myself. The hall carpeting was dirting almost the lenght of the entire floor (15th).
I'm a 4 Star Elite member and was very displeased.
November 5, 2011
Rated 4 out of 5 by Thomas88 Good stay
A block behind the Strip, so bit less noice and crowed but still close to all attractions. Hotel is not as fancy as the theme hotels on The Strip. Do not expect standards of most of the Westin Hotels - some renovation is needed.
Staff at front desk was always friendly and tried to be helpful. They sent an email before asking for preferences - great. Upgraded also to a suite with nice view.
Problems with AC and the bill where fixed fast, altough these things should not happen anyway.
Spa is nice, but could have open longer then 6pm. There's a happy hour in the evening, with free drinks and some (very) small appetisers.
All in all a good stay in Vegas.
December 14, 2013
Rated 1 out of 5 by poplock bad experience
The worst SPG hotel I have ever stayed. Elevators and hallways smelled awfull, old furniture. This is a 2 star hotel, how can you charge a 4 star price ??? Unbelievable.
The restaurant has fixed priced menu, I couldn't order a la carte for breakfast. I just wanted a bagel/toast with cottage cheese. The Starbucks in the lobby could not heat my bagel , etc...
January 7, 2013
Rated 5 out of 5 by gojl37 Excellent event hotel
Recently conducted a business meeting with over 150 attendees. The venue staff and supporting staff (catering, a/v, housekeeping, front desk, etc) were outstanding. They were very accommodating during the planning phase and there were no issues with execution during the event whatsoever. Received excellent feedback from attendees. I would highly recommend this hotel.
January 31, 2014
Rated 3 out of 5 by WF789 Have Low Expectations
I travel to Vegas for work twice a year and the only reason I stay at the Westin is because it's the only Starwood property available close to the strip. I've never had an upgrade in the 8 years that I've stayed at this property, not really a big deal because I don't think they have suites. The hotel is getting a little dated. Beds are still comfortable. Very little SPG recognition here - I waited in line for 30 minutes because a big group of people was ahead of me. There was a platinum / gold line, but there wasn't anybody attending that counter.
March 16, 2012
Rated 2 out of 5 by DebbyD Disappointing Rooms
We have stayed at a lot of Westin Hotels and this one did not meet the standards of the Westin name, The rooms were very small, especially for two people. The restaurant on site was terrible and so was the service at the restaurant. We ordered in-room svc and it was really bad as well. The rest of the staff was wonderful as it should be. They need to get a better chef and help in the restaurant and remodel those rooms.
January 5, 2014
Rated 1 out of 5 by StephanieH Not worth the stay
-The gentlemen working the taxi valet is super nice and prompt.
-The waiter working breakfast at Suede on 12/9 was *really* great - LV service at its finest.
-There's a 24 hour Starbucks.
-It took two days to get the room to reach 70 degrees (during winter), with the fan on ON the whole time.
-Resolving my green rewards for skipping on housekeeping a day was a mess with the front desk; over 15 mins to sort it out.
-NO one working the SPG Gold/Platinum desk at all during my entire stay.
-Worst service ever at Suede on 12/12 for breakfast. They did seat me. No greeting from the waiter. Got my food and sat. Waitstaff chatted off on the side. Got up and poured my own orange juice. Still no greeting. Nearly done with my breakfast, I'm offered a coffee/OJ. I told him I poured it myself. I finish my breakfast. Waiter is nowhere to be found. I walk out and leave.
-The casino section is right next to the Suede Restaurant, so you'll hear the bells and whistles loudly while you eat still.
-Room ventilation is inadequate to remove the smoke from the building - my room still smelled of it.
-Walking into a smoke-filled casino is far from my ideal of a heavenly stay at a Westin.
December 13, 2013
Rated 1 out of 5 by Lioness Very Disappointing
The moment we entered the lobby I said "I expected more." Our room had a ring of dust and dirt around the entire baseboard perimeter, the tile base was missing in places in the bathroom, the air conditioning could not be adjusted, the satellite reception for the television was intermittent, at best. Plus the pool was caution taped off, with no explanation. This property is NOT Westin quality. The staff was helpful and pleasant, but that was the only thing pleasant about our stay. We'll never go back.
November 19, 2013
Rated 2 out of 5 by NealZ Worn around the edges
This hotel is not up to the usual Westin standards. It is a bit run down. My room had chipped furniture, and electrical outlet that was literally hanging from the wall, and the place just didn't seem clean. And the $57 room service breakfast (for one person, after all of the "fees" added on to the inflated a la carte prices) was not only outrageous, but the food was sub-par at best.
And if you're actually going there for the casino, don't bother. A total of 6 tables, most of which were closed, none of the more modern and interesting games, and slot machines that haven't been used at other casinos since the 1990s.
July 17, 2012
Rated 2 out of 5 by MEMGM DENN
The night staff at the restaurant at this hotel is very unprofessional. The waiter was obviously not happy with his job. That was late on Tuesday night 01/22/14
The lunch waitress is very nice and attentive.
At the time of reservation we were told that internet in the room was available at no charge. In our bill they added $19.99 per day for facility fees. When we questioned; the front desk told us it was for internet services and use of the pool (in the winter???).
January 26, 2014
Rated 5 out of 5 by PhoenixNR Why did I ever doubt you?
I'd read the nasty reviews and was a bit apprehensive, but I am so glad I didn't listen - this place was more than I expected! First, we went too early to check in and while we waited in line, a man magically appeared with bottled water - gotta love that. Then, our room wasn't ready - no biggie, we were early - but then they offered to call us as soon as it was - and then actually DID. Love that too.
This hotel's entrance is right next to the Las Vegas Monorail - for some silly reason, they have you getting off at the wrong (too early) stop - don't fall for this if you use it - get off at the Bally's stop - they literally drop you off across the street from the hotel's entrance - much easier walk. It's currently $5 one way, $12 for an all day pass - still cheaper to buy one way tickets if you are going one place round trip.
We checked out the casino - not crowded, not smoky, and smelled great, as many Westin lobbies do.
I've seen some nasty reviews on the rooms, but my room was another beautiful Westin example, wonderful bed, huge flatscreen, and updated everything - although I was on the Starwood Preferred Guest floor. No complaints here.
I forgot to mention a few of the people - nice bartenders, nice, chatty custodial staff and the people in the cashier/club cage were very cool too. The Westin is one block off the trip between Bally's & Flamingo - but it feels much more laid back - a welcome change.
The only thing that felt a little iffy was the walk to the strip - lots of homeless, broken bottles, shady characters - it didn't always feel safe.
February 21, 2012
Rated 1 out of 5 by Jimmy11000 Old Hotel - Service and Food Needs Major Improvement
For a Westin as part of SPG, this hotel is a major disappointment. The hotel is old and need of major updates. Rooms are outdated and dirty (old carpet with spots, bathroom and bath tub had rust stains and cracked tile). Closet door does not close properly. First two rooms were musty.
Twice during my stay the sewer pipe burst resulting in a terrible smell in the room. Woke me up both times.
Lobby area is old and dingy.
Staff is not very responsive.
January 12, 2012
Rated 4 out of 5 by sousaiv So much better than expected
Had stayed at this property years ago and was very disappointed....This trip, it was really great.....The staff went out of their way to insure we had a good stay and that our every request was met....The restaurant was amazingly good for a coffee shop type of facility and the 24 hour Starbucks added to the convenience of the property.
While not on the strip, it's on a short walk to almost anywhere...
We will be back!
December 30, 2013
Rated 5 out of 5 by Davie12 The staff is honest & responsive
The night Manager was very friendly and helpful with our player cards. My wife left her wallet in the room and didn't realize it until an hour later. She called the hotel and spoke with the Manager, Samantha. Samantha kept my wife on the line and sent a Security Agent to our room to see if the wallet was there and they found it. We drove back to the Westin to pick up the wallet. Everything was in place; we can't thank the staff enough for following through and being so honest. My wife was a disaster. Thank you!
November 7, 2013
Rated 1 out of 5 by Tom111 Not a good experience
We reserved a King-bed room through phone to the Westin reservation desk. When we arrived, the receptionist said there was only a double-bed room available. So we had to take that room.
When we got to the room, it had a very strong smell. We thought it would go away after a while. But it stayed the two days we were there. There was also a bad smell somewhere. It really bothered me when I slept on the left bed.
Anyway, the two days were not a good experience.
November 16, 2013
Rated 2 out of 5 by Michele Falls short for thos who don't like to travel
I don't like to travel, but have to for my daughter's club sport. I choose amn SPG hotel because of knowing the hotel will be great. Pluses for the 24 hour westinvegas workout. I only stay at hotels that provide 24 hour access. Minus: brochure indicates the pool is open at 5. I arrived at 5, and the pool wasn't open. Night manager called security and they denied her request....pool opens at 6. Ok, came back at 6...pool open and water was FREEZING, definitely not heated! Minus: ordered breakfast room service...order was wrong. Next day ordered again, onlyntomfind out that the order wasn't put through ( I had just happened to call to change my breakfast time because of the pool fiasco). I did get comp'd my breakfast, thank you.
I won't stay again because the 2 things I value most when traveling, fitness facilities and room service, fell way below my expectations.
February 20, 2012
Rated 5 out of 5 by BarryNY Dont let the negative past reviews fool you!
The Westin represented well as Starwood usually does. I was very apprehensive after I read the past reviews and I just took the chance. I'm glad I did. The site was clean, hospitable, smelled well, with the comforts of a friendly staff. The staff is very courteous and professional. They are the added touch to your stay. When your tired of the busy and hectic strip let the Westin relax your senses. The benefits of your own casino next to the bar is a plus. The view from the city side is worth the upgrade. I will stay here anytime I'm in Vegas. One concern is the suede restaurant is a bit pricey.
March 22, 2012
Rated 5 out of 5 by Leslie48 Westin comes through again
My husband and I love the Westin in Costa Mesa, so when we planned a trip to Las Vegas last month, we thought we'd give the Westin Las Vegas a try. We were delighted! Yes, it's a bit of a long block to the Strip but it was worth it to come back to this peaceful oasis. Low key but same Westin courtesy and quality. Clean, attractive, great beds, lovely breakfast buffet. It has a small casino but the attraction was to have a calm, relatively quiet, lovely place to return to after schlepping up and down the Strip to see the sights. Pool area was small but well kept and pleasant. We'll be back!
August 15, 2012
Rated 2 out of 5 by mpol Just sad and gloomy and old
Wow. I've never seen such a tired Westin. Has to be one of the more depressing places near the strip-- and that says a lot. Everything is old and smelly. Staff is fine. Play recognition is fine, I guess. But everyone is just indifferent here-- and frankly I don't blame them. I love my SPG points and always chose it first in any city, but I'll go elsewhere next time.
January 11, 2013
Rated 5 out of 5 by Tricolor Great location
Just a block away from hustle and bustle of the strip, the Westin is a quiet respite from the action. Comfortable rooms and excellent service made our five days in Vegas a great Christmas trip.
December 29, 2013
Rated 3 out of 5 by brownie Quiet hotel off the strip
We booked rooms (3) using my Starwood points to celebrate my mother-in-law's birthday. The location is off the strip and it has a small casino in the lobby area. The hotel is non-smoking but the casino is not. THIS IS NOT A CATEGORY 5 HOTEL!!! The hotel is not up to the standards of a Category 5. It is average at best with little to no SPG recognition. No upgrade... other than the SPG Preferred floor. Rooms are drab and nothing special. No birthday recognition. I was not impressed. The breakfast buffet (amentity for Platinum) was a nice buffet with a vareity of choices.
April 29, 2013
Rated 4 out of 5 by FrequentTraveler13 VERY GOOD SPG HOTEL JUST OFF THE STRIP
I was visiting Vegas on vacation and chose to stay at this hotel.
1. LOCATION: Right off the strip and located on FLAMINGO. Walking distance from the STRIP and easy access to other luxury strip hotels especially the one with a musical fountain.
The hotel is also not too far from Las Vegas McCurran International Airport and its best to take a taxicab. It will cost you about $15. TIP: Pay using cash as the credit card payment will cost you extra. It a RIPOFF in Vegas taxis.
2. INFRASTRUCTURE: The Westin lobby is beautiful and SMOKEFREE.
3. BAR: Located in the lobby. Thank you JENNIFER for the best service ever.
4. STAFF: Thank you ALBERT and MIA for the the best customer service ever.
5. ROOM: The DELUXE SUITE was amazing. It was huge with a massive living room, separate bedroom and bathroom.
6. SPA: The HIBISCUS SPA is located on the second floor and you can use the services if you wish. Thank you ASHLEY for your help.
7. POOL: The pool access is also on the second floor and right by the SPA. The pool is beautiful with a hot tub.
8.INROOM PHONE USE; There was no charge for local or long distance phone use. CAUTION: Verify this with the front desk before using.
9. STARBUCKS: Located on the ground floor and a coffee lover's delight.
10. GIFT SHOP: Located on the ground floor and you get an additional 200 starpoints for spending more than $20 in the gift shop.
11. SWEDE RESTUARANT: Located on the ground floor and has buffet breakfast which is amazing
1. HOT WATER: If you are located on a higher floor then it takes a while for hot water to be dispensed by your shower.
OVERALL: Great SPG choice for Vegas travelers and very close to the strip.
January 2, 2014
Rated 3 out of 5 by Traveler101 OLD OLD OLD
The hotel is in severe need of updating. It is like stepping back into the 90's. The staff is excellent and quite polite but the whole hotel is lacking and suprising so, since in carries the Westin Name.
December 15, 2011
Rated 3 out of 5 by MLau Smokey
Smoke-free hotel yet smoke filters thru the rooms!
January 26, 2014
Rated 5 out of 5 by Pami10 Stellar Service!
I have stayed in this hotel many many times for work in the past . This is my first time back in 3 years. Cosmetically the hotel needs lots of help.....but my disappointment in the freshness of the property completely vanished because of Easter's (front desk manager) amazing hospitality and welcome! Upon check in we joked and laughed and I laughingly made several requests that we both knew were beyond her control. However, she knew I was stressed and starving and she sent up a beautiful tray of cheeses ,nuts and fruits with a bottle of my favorite wine! She is truly the best Starwood brand representative and I will be loyal to this property whenever I return! Being a Platinum member I am grateful for the wonderful customer service from Easter and and all the staff at the hotel.
December 14, 2013
Rated 1 out of 5 by shazza Miss spent loyalty
i am sorry that I showed my loyalty to the star wood brand in Vegas. Against my better judgement I booked this hotel because I did not believe that based on my experience a Starwood experience could be this poor. We are platinum members and travel frequently so I don't believe I am inexperienced in my judgement . This hotel is old and out dated but that can be forgiven if service and amenities are up to scratch . For instance we have been here two days and our mini bar is completely empty despite the fact we have queried this with reception. The Internet is so poor it is beyond frustrating. The pool area has 5 umbrellas in the entire area in temps of 39c . There are several shaded cabanas that are closed off and are only available if you pay . Room maids woke us
at 8.30 am to do something ( I didn't answer the door ) At breakfast we ordered cappuccinos and the server informed us they would get these from Starbucks (next-door) but neglected to tell us the price would be hiked up $7.00 each for a regular size! The continental breakfast provided as a SPG member is reminiscent of airline standard.
This hotel is an embarrassment to an otherwise outstanding brand . Be warned you can get similar rates on the strip in modern 4 &5star hotels.
May 31, 2012
Rated 4 out of 5 by Vincos Welcome Refuge from the Strip
OVERALL IMPRESSION: While I do enjoy the Casino atmosphere, I find it very relaxing and refreshing to have the respite from the 24/7 “in your face” approach of Vegas-style that his property offers. Just like its location, it’s close enough to “the Strip” for comfort but far enough to offer breathing space. And I mean that literally - being a smoke-free hotel. The sweet smelling air, the subdued atmosphere of the lobby casino and the normal accoutrements of a Westin property - like the beautiful live floral arrangements and understatedly elegant furnishings - are all pleasant reminders that there is another world outside of Vegas!
SPG RECOGNITION: Excellent. The upgrade was to a top-floor executive suite. The breakfast amenity was a full buffet in the lovely Suede Restaurant. As there was a special promotion on we also received a boatload of points. No in-room amenity. Special requests well-handled
THE ROOM: Typical Westin style - newly renovated. Elegant and huge.
LOCATION: Perfect for proximity to the Strip and monorail. Quick and easy free parking out front.
EXCEEDED EXPECTATIONS: Having an on-site Starbucks is a bonus.
DID NOT MEET EXPECTATIONS: The check-in clerk was a total mess. A part from a generally shoddy approach, he assigned us to a room which did not exist (1731 when It was actually 1721) causing us - and a befuddled bellman - to wander the halls and go back and forth to Reception thus wasting 30 minutes.
January 15, 2013
Rated 5 out of 5 by lovely1 Great location right off the strip. Comfortable and quiet.
Love this hotel and will stay here when I come back to Vegas. The hotel staff were all friendly and courteous. Dined at Suede,(rest. in the hotel) for breakfast and dinner and the food was great! not over-priced and good quality. Needed help with my heater in the room and could not believe that the maintanence guy Carlos was there to help in less than 5 mins. He was very professional and friendly. I can't say enough about this Hotel. You will not be disappointed. Great value,Great staff,Great Food, Great location. What more can you want !!?
January 19, 2012
Rated 5 out of 5 by DallasConsultant Typical Westin Property
The Las Vegas is similar to every other Westin...professional staff and terrific bed/accommodations. The spa was very nice too. Having said that, it's smaller than most of the mega-hotels that line the strip, as is the pool and spa facilities. But it's far less crowded and easier to get appointments. We stayed a long weekend--extended party with 3 rooms, children and older adults, for a wedding. All of us had nice views. An easy walk to the strip too. Overall, a nice place to rest for a few days or detour to the strip when time allowed.
July 24, 2012
Rated 2 out of 5 by SPGLoyalfamily1 AIr Conditioning not working , Pool Heater not working
The hotel staff was polite and professional. The lobby staff was satisfactory. We became unsatisfied once we arrived to our room. The room was 78 degrees when we arrived. We lowered the air to 67 and went to bed. We woke up all night, the air temp never got below 76. I spoke to the front desk in the morning and they up a repair man. He was also very pleasant and polite. However, the problem was not fixed. I went to the front desk again the next morning and they tried yet again to fix the problem. Bottom line, we stayed in a hot, uncomfortable room for the three days. Prior to our stay, I confirmed twice that the pool was heated. The pool was not heated. The water temperature was 60 at best. It did not even heat up during the day. When we spoke to the pool staff there, they said the heater had been broken for several weeks. When you have young teenagers, that cannot go in the casino to gamble, you need to have a comfortable room and pool to relax by. I complained at check out again and they said they would give us a 2,000 points. The hotel was 16,000 points a night for the night we used points for and $220 for the other night. How does 2,000 points make up for a sweltering hot room and ice cold pool. The weather outside was about 70. So it was more comfortable outside than in our room.
November 11, 2013