Rated 3 out of 5 by RufusInHI Low-Frills Off-Strip Las Vegas Hotel with a Friendly Casino and Great Happy Hour Social Party
OVERALL IMPRESSION: The low-frills off-strip hotel was comfortable and has a small friendly casino. The hotel lobby, interior, and rooms were clean and comfortable. The hotel amenities, facilities, and service provided met the SPG Category 3 rating.You could not ask more for the great value daily rate.
SPG RECOGNITION: SPG check-in counter was friendly and efficient. There was no Recognition of any SPG status. When prodded for a room upgrade due to my Platinum SPG status I was offered a drink coupon instead. I was initially provided a small room. After several complaints and requesting to speak to a Manager was a larger room with an adequate view of the High Roller Ferris Wheel was provided to me.
THE ROOM: Nothing spectacular, clean, adequately furnished. No views to vie for as the hotel is located adjacent to parking and vacant lots and mostly in the shadows of the larger strip hotels. Ask for rooms facing the High Roller Ferris Wheel.
LOCATION: The hotel is conveniently located just one and half block from the central part of the main strip and a short 5 minutes walk from High Roller Ferris wheel at the LINQ.
EXCEEDED EXPECTATIONS: Hotel has an incredible happy hour Social at its outdoor swimming pool deck on the 2nd floor hosted daily with free food and select drinks. Surprisingly the hotel's small casino was a great place to gamble. The casino staff were extremely friendly and patient. Due to the small size, the casino staff gave the players friendly attentive service and had the time to teach you many table games.
EXTREMELY BELOW EXPECTATIONS: The lack of SPG Elite member recognition. No room upgrades for SPG Elite members. SPG recognition is not a priority of the Hotel Staff and Management. Lack of Ice Machine. Located on specified floors only.
November 8, 2014
Rated 3 out of 5 by qazxcvbnmlpoiuytrewq hotel
its the only SPG hotel near the strip , the hotel is a little older , the rooms are smaller, and quite noisy from the road , i asked for another room (quieter), but they were unavailable
There is nothing above average about this hotel
October 31, 2014
Rated 5 out of 5 by leo7 exceptional customer service!
Lynn at the front was wonderful...told me about happy hour, gave me a water after a long walk, explained Balley's was shorter for monorail. Top employee. Appreciated her service!
October 29, 2014
Rated 5 out of 5 by Nick66 Buffet
I enjoy the breakfast buffet
October 26, 2014
Rated 5 out of 5 by VZ17 Westin Las Vegas
Although this is NOT a typical Las Vegas resort, I find the staff very friendly and they always go out of their way to help me. Blake who is often there to check me in, goes out of his way to thank me for my platinum status. I wish I could remember all of the staff members names to say thank you. Rooms are OK, but always neat and clean. The Bar staff after a long day of work always makes me smile.
October 25, 2014
Rated 1 out of 5 by bankExec35 Worst of Westin!!
This is my second time in a year staying here, and i only stayed here again after my terrible stay last year because its the only SPG hotel near the conference I attend here each year. Next year I will break brand loyalty to avoid this awful hotel. Heres why:
Last year spent 3 hours on the phone with hotel staff trying to get a pitcher of tea sent to the room. Had to call Platinum Concierge to finally get it done. Platinum had to contact the GM because the MODs kept hanging up on them. They lied to my face multiple times claiming they didnt have pitchers on the property.
Hotel only has 7 suites and WILL NOT upgrade to them.
Staff absolutely refuse to let you speak to the MOD. The GM thinks she is the queen of England and that you are here at her pleasure. No concept of service what so ever, and this attitude is reflected by the rest of the managers.
Service express is a NO to everything you ask.
No recognition of Platinum status at all. One staff member actually belittled my platinum status last year telling me most of their guests are platinum so dont expect special treatment.
Rosa,a supervisor, and Myra, an MOD, are the worst of the bunch. They act like they hate serving guests.
This year, I asked if they had microwaves available for the rooms, of course they did not -most Westins do. Buy ok, im good with that. I asked if they could send someone up to get the food and heat it and return it to me. They said no. I asked for the supervisor and she told me she was the manager. I again asked for her boss, but she refused.
I told them that they had done it for me the year before, that i just had to sign a paper saying they werent responsible for any food poisoning. She accused me of lying.
I had just had a heart attack two days before while attending a conference and spent two days in the hospital and was supposed to be in bed resting the rest of my stay, but i had to get out of bed, learn the MODs name from another hotel employee, and then proceeded to the frnt desk, where upon asking for the MOD by name, wasinterrogated as to if i had spoken with her, did she know me, was she expecting me, whats my name, whatsmy room number, why did i need her..typical gatekeeping tactics of this hotel from the GM down. Remember, i am here at their pleasure. Im not a valued platinum guest
After 10 minutes she came out, told me not to make a big deal of it, had me sign a paper just like last year, and then gave me my heated food in a copypaper box.
Need I say more?
October 19, 2014
Rated 2 out of 5 by pearlygate Not good with SPG recognition
We stayed here for our last stop after a long road trip from Arizona and Utah. We booked 2 rooms.
Despite my platinum status, my room was not upgraded. That was disappointing. There was no club room access either. The fitness center was mediocre. As a platinum member, I opted for the breakfast welcome gift. The breakfast was not bad. But I was disappointed with the way they handle tipping.
In other SPG hotels, people would just note my room number when I enter the restaurant. In this Westin, the waitress stopped me when we're done with breakfast, asked me for my credit card. Apparently one breakfast cost $20 something per person (even though it's waived later).
They guilt trip me to leave some $6 tips/person by writing expected tip at the end of the bill. Of course I paid the tip, but it did leave a bad taste. Especially in vegas, where I can just get some cheap breakfast buffet for $5. Overall if I come back to vegas, I will probably won't stay at Westin. I think I'll just stay at the other las vegas strip hotel. At least they're better value for the money.
October 18, 2014
Rated 5 out of 5 by deaconbluez G2E
I stayed at the Westin for G2E. The check in went very smooth and was the guest of the day! She offered water while we completed the check in process and explained the hotel, amenities including happy hour. There was no mention of the casino or the rewards program in the casino and if it was associated with Westin. Since I was travelling for a gaming convention I thought that was an opportunity. All other aspects of the stay, exceeded expectations. Wifi was easy to sign up to use, the green option for the green service fits my travel needs and the extra SPG points for the vouchers was a great option. I would stay there again for the show next year.
October 6, 2014
Rated 3 out of 5 by tf17 buffet
your restaurant is under construction, the breakfast buffet was lacking, the offerings were not as they usually are , less selection, and they price did not warrant the meal. I believe you should have lowered the price during remodeling.
October 3, 2014
Rated 5 out of 5 by Montey2005 Excellent price for value
If you're looking for an easy hotel to get in and out of while on business or pleasure the Westin should be on your list. The staff is top-notch and the location is only a block off the strip.
September 30, 2014
Rated 1 out of 5 by Shy76 The hotel is beautiful
The scenery is beautiful and staff were friendly.
September 16, 2014
Rated 3 out of 5 by Maurice702 Great location,competent staff
I spent a 3 day weekend here.The staff was excellent,front desk,housekkeeping,and the staff at Suede.The food was good too.
My only issue was I had to get new keys everyday.
September 9, 2014
Rated 1 out of 5 by u299819 Not a Good Experience
My stay was worse than previous. After a horrible check-in experience, staff were non-responsive. After asking for a manager, i received a voicemail indicating that they would follow up. However, I never received a call back. We regularly travel to this hotel as a business destination. Going forward, we will need to re-think our hotel stay.
September 7, 2014
Rated 5 out of 5 by LuckyDuck Amazing Stay!
From the moment we stepped foot in this hotel, we received first-class treatment. Everyone was extremely polite, friendly, and helpful. The accommodations and dining was great (the breakfast buffet was quite good). Our spa treatments were very relaxing. I would definitely come back to this hotel and stay again.
September 4, 2014
Rated 5 out of 5 by Ker56 My favorite hotel ever!
This hotel is consistently top notch! The first thing I always notice is the hotel smells fresh and clean. The staff is always friendly at check-in, the rooms are very comfortable with great coffee and 2 complimentary bottles of water. The beds truly are heavenly and the bathrooms bright and clean. This hotel also offers an exceptional workout area along with other relaxing facilities. I highly recommend this hotel!
September 2, 2014
Rated 3 out of 5 by WineAdvisoryGroup Just Ok
As a Platinum SPG member I try to find Starwood properties whenever possible. Tried this spot but normally frequent some of the more high end places on the strip. This is not a place that is typical of what you'd expect at a Westin. The physical plant is just ok, and the casino parked right in the middle of the lobby is problematic. That said, there are flashes of what you might find at a Westin... the great bed, SPG amenities. I liked the fact that it's away from the craziness of the strip, but just a couple of blocks, so getting anywhere is easy... and it's in the middle of the strip which makes getting around better than if parked on one of the ends.
We were greeted by a pro... Blake at the SPG reception desk is a real pro... and understands what hospitality is all about. We also encountered other excellent employees... particularly Oscar in the restaurant for breakfast.
The food at the property is very good. Breakfast buffet was excellent... should have an omelet bar or ability to have the kitchen provide if desired. Our lunch at the pool, sandwiches, were fantastic, esp. the club sandwich.
The "happy hour" at the pool is a real joke. Mobs of people, long waits. Not worth the bother.... we took one look and left.
So, ok if you need an SPG stay, or can get a great rate... don't use points as the value is poor going that route.
August 30, 2014
Rated 4 out of 5 by LightemupTJ August 21-23 Stay
Nice room, good service. would like to avoid false fire alarms (Saturday 5:00 AM) in the future
August 25, 2014
Rated 5 out of 5 by Yogi66 Awesome!
Thank You. My one night stay was extremely comforting. See you next time.
August 25, 2014
Rated 4 out of 5 by Ringo Overall met my expectations
This is kind of a "no frills" hotel in a city and market that mostly obsess with "frills". Hotel, rooms were clean and accommodating. Check in service (Juan? ) was great. Even though room not ready at check in he handled beautifully. Scott in engineering was also wonderful. He represented the hotel well when he came to handle a small issue at our request. Staff was gracious here. Drawback is that facilities are a little parched (especially the pool area--needs upgrading). Nothing wrong with the facilities, they simply seem dated and "going through the motions" corporate hotel. Needs some higher end upgrades. Only stayed at this hotel because Starwood guy and not many options in Vegas near strip. It is my understanding the hotel has some major upgrades on the drawing boards.
August 23, 2014
Rated 1 out of 5 by jenben jen
I was disappointed with this hotel. My room did not look clean and someone was smoking in the hall even though I was on a non smoking floor.
August 20, 2014
Rated 4 out of 5 by Tully Traveler
Staff was great!,
Room service friendly and great!
Workout room had a bad odor.
August 20, 2014
Rated 5 out of 5 by MPLSBPC My best experience yet ...
I have stayed at the Westin before out of convenience but my last stay was fantastic. It seemed the rooms and hallways have been updated and the people were just all around excellent. Everyone seemed to be in great spirits and willing to jhelp make my stay just exceptional. While before I would have hesitated to recommend the Westin, I would not definitely give two thumbs up!
August 14, 2014
Rated 5 out of 5 by Martij My home away from home!
I always stay here when I come to Vegas now! The Westin is located right off the strip and I find it so much more relaxing than on-strip hotels. The hotel is quiet and you don't have to walk a mile to get outside or to your car in the parking garage. Also, can't beat the complimentary daily happy hour!
On this most recent trip, Matt at the front desk was fantastic. My friend remarked that it was the most pleasant and friendly check in she had ever experienced at a hotel. Jason helped us at the bar and made us great bloody marys. Sanchez was our server at Suede for breakfast and was attentive, as always!
August 14, 2014
Rated 4 out of 5 by Bizzguy55 Great hosts, very good breakfast buffet
This is a very good value. Front desk in particular is welcoming and helpful. While the building is an older one, it is still comfortable, and consistently good experiences with staff. I have stayed here many times in the past two years.
August 12, 2014
Rated 5 out of 5 by Sopheeties Terrific Staff
The staff was excellent, they always make me feel like I am special. It was a wonderful experience as usual. Thank you
August 7, 2014
Rated 5 out of 5 by tino92j This hotel has great amenities
The free wifi was my favorite.
August 6, 2014
Rated 5 out of 5 by elenaV Nice hotel
This is really nice hotel. It was clean, quite and short distance from the Strip even with small kids. Room was nice. In my opinion, I should not pay extra money for room with Linq view. It is not worth it. We did not eat in the restaurant. Starbucks was okay.
August 4, 2014
Rated 4 out of 5 by traveller103 Nice hotel, resonably priced.
A couple of blocks off the strip, but very convenient to the monorail. Small casino on property, never busy. This is a quieter place to stay, not rowdy like some of the strip places. small pool.
August 4, 2014
Rated 1 out of 5 by Dennis5328 Hotel let us down
The Hotel decided to do repair work on the Air Conditioning Supply water at 1:00am in the morning the first night. Which left us without AC till 7:00 am. The room temp was 80 for the evening and we could not sleep.
I checked with the front desk in the morning that had 4 fans going around them and was told it was fix and back on.
At 9:00 am we still were at 80 in the room, called guest services and was told it would take sometime for AC to cool all the rooms.
At 11:00 am still at 80 called guest services and they said they would send a technician.
Two technicians arrived promptly and bleed air from all three AC units. They seem to be working for about 30 minutes and 2 stop cooling. Needless to say during the next two days we had service ten times, they did bring in a fan which help to bring air into the bedroom which had no AC.
The technicians where super always did the best they could but told us because we where at the end of the line it could take days to get all the air out of the system.
Must say a little notice would have gone a long way to make the situation easier to handle and we could have had an a chance to stay elsewhere.
The staff did a great job in trying to cope with the problem and even gave us back half the first nights room charge. Looking back with only three hours sleep maybe the first night should have been comp. This stay was not a good experience but all my other stays have been and I will return on my next stay.
August 2, 2014
Rated 5 out of 5 by hik1 great family vacations
we spent 2 days in las Vegas. hotel is well located, is quite, comfortable
July 31, 2014