The Westin Pasadena

  • 191 North Los Robles
  • Pasadena,
  • California
  • 91101
  • Estados Unidos
  • Mapa

Tarifas y habitaciones

Cerrar

Niños por hab.

Esta información nos permite identificar las habitaciones que mejor se adaptan a su grupo y prepararnos para su llegada.

Vea los términos y detalles de las habitaciones para obtener información sobre los cargos por camas plegables o personas adicionales.

Política de edad mínima

Para registrarse en el hotel, los huéspedes deben tener 18 años o más.

Rated 3.8 out of 5 by 115 reviewers.
Rated 1 out of 5 by Disappointing Rose suite and construction in terrace & fountain area I booked the suite at Westin Pasadena back in November of 2012 for April as it was close to the church where I was having my wedding ceremony. I had hoped to also be able to use the Westin Pasadena and it's wonderful property to take pre-wedding photos. I had spoke to an employee in the sales office and she told me that it would be no problem. Come a week before my wedding I called in to Westin to confirm my suite and as well taking photos at the terraced lawn/fountain. To my dismay I was told that I had to reserve the terrace for photos and that there would be a charge. However, the terrace had already been reserved that day for another wedding. I was frustrated and upset at the situation particularly because I was not told about this early when I had asked the Westin Pasdena and booked my suite back in Nov. I was fine with the fee, but as I spoke with the sales manager Alma I was told there was nothing that they could do even though I had clear record of what day I spoke with the sales woman. Alma said she would try to call the couple and see if they could change their time block for pictures. Yet after several days she never returned my call which I felt was extremely unprofessional especially given that I was stressing out over my wedding already. I ended up not being able to take photos at the terrace and the day of saw that Westin had also blocked out the majority of the area for painting. I was even more disappointed by the Rose suite. It was clearly outdated, bathroom doors had scratched paint, A/C was loud and not produced a slight humidity rather than dry air, and you could see stains on the carpet in areas such as under the lounge chair in the bedroom that had been caused by the legs. For the price of the suite and being a guest of two days I will say there are better options in Pasadena and even other SPG family hotels you can choose from. My only positive comment was that the front-desk, bell hop, and valet were prompt in assisting me. I will never come back to Westin Pasadena again! April 23, 2013
Rated 5 out of 5 by this hotel is perfect for a visit to Los Angeles It is a short ride from the Burbank Airport and easily accessible to wonderful restaurants and cultural activities in Pasadena and Burbank. The well maintained space in a quiet Pasadena setting makes it a perfect weekend escape! July 28, 2014
Rated 4 out of 5 by Good Location Common areas and room were nicely furnished and clean. A plus to be able to call valet to have your car ready by the time you get downstairs. Location was in a good area near to Old Town Pasadena. The only drawbacks were that the air shuts off 20 min. after you leave the room so you come back to a warm room, and they also regulate the maximum volume on the TV. I was watching DVDs from my laptop connected to the TV and I could barely hear the sound w/max volume on both devices.. July 20, 2014
Rated 3 out of 5 by do not recommend no free wi-fi access. inconvenient self parking. bed squeezed. found a pen and candy wrap on floor upon arrival. disappointed with the 4 star hotel. July 28, 2014
Rated 5 out of 5 by This hotel has great features My stay met my expectations. The staff was very helpful. July 28, 2014
Rated 5 out of 5 by Great Experience I was pleasantly surprised by my experience with the hotel staff during my stay. Everyone that I came into contact with was genuinely friendly and exceptionally helpful. The hotel was very classy, the room was comfortable and relaxing, and the amenities were great. I would recommend the Westin Pasadena to any of my friends. July 22, 2014
Rated 2 out of 5 by Not up to standards The front desk help were indifferent, the fitness center was closed for repairs and the hotel was simply not up to the Westin standards I've found elsewhere. They were seriously understaffed in the dining area, so that one poor guy had to do everything. And I've come to expect some free coffee in an urn in the lobby for an early morning check out, but not here. Intead the urn is in a tiny concession area where they want to charge you extra for a cup of coffee. Not up to standards..... November 26, 2011
Rated 5 out of 5 by Convenient, Comfortable, and Quiet Within easy walking distance of lots of restaurants. Very quiet even though located on busy street. Self-park is available as well as valet, although spaces for non-compact vehicles very limited. Great workout room. July 21, 2014
Rated 5 out of 5 by Great value We have stayed at the Westin Pasadena many times as we have business in the local area. The staff is very friendly and welcoming. The location is great, walking distance to Colorado Blvd. for dining and shopping. Our one complaint is that the air conditioning during the night doesn't keep the room cool enough for sleeping comfortably. This has occurred on more than one occasion. However, we still return for the other wonderful qualities. July 14, 2014
Rated 5 out of 5 by A great place to stay in Pasadena This was my first visit to the hotel and it was great. I was actually here to attend an wedding and I liked clean comfortable rooms. July 21, 2014
Rated 1 out of 5 by uncomfortable bed, double charged my account, very cold and dry room After coming back from the vacation I checked my bank account. The hotel double charged my bill ! I called the hotel but the staff in the front dest said he couldn't help me with that so I have to call the bank myself !The bed was very uncomfortable. The heater was not working properly, sometimes it was too high and sometimes it was too low. The heater also makes the room very dry. White staying there I got sick because the heater was not working at all at night. January 22, 2013
Rated 2 out of 5 by Mixed bag, but ultimately disappointed Too many issues and details, but a real mixed-bag and ultimately not a good a experience especially when compared with a recent stay at the Westin Phoenix. The room was small and there was mold on the bathroom tile. Staff experience was hit and miss. Some were terrific and responsive, others had attitude and were unresponsive. I think the poor response and attitude from some staff was the most disappointing. The best thing this hotel had going was its location. January 6, 2013
Rated 3 out of 5 by Westin-4th of July The hotel is fine. I was there for 5 nights over the 4th of July holiday and the hotel was horribly understaffed the entire time, both at the front desk and in the restaurant. Elevators were out of service most of the time causing l o n g delays in getting from the 11th floor to the ground floor. Pool did not have enough seating. Valet service, however was EXCELLENT and two of the servers at the restaurant were frazzled and did the best they could with what they had. One of their names started with a K. July 8, 2014
Rated 5 out of 5 by This hotel has great customer service! This hotel has great customer service, the staff if always friendly. July 21, 2014
Rated 5 out of 5 by Excellent hotel! Wonderful staff and comfortable and beautiful hotel. July 21, 2014
Rated 5 out of 5 by Was staying at the Sheraton... not any more Both are nice... although I have to give the Westin points for the restaurant and bar, which has a really nice outside patio area that's a great place to relax. But the thing that's totally won me over is the 5$ rental for a workout outfit. It's always a pain to bring them, it's worse to bring them back. This was perfect for not giving me an excuse to not work out. July 15, 2014
Rated 3 out of 5 by This hotel has great location The housekeeping/ maintenance at the hotel has really declined the past several years. We stay at the Westin pasadena at least twice a year for a full week each time and the housekeeping staff just gets worse with each stay. I am not sure if they are short staffed or what but requests for hangers, dog bowls, toilet paper( seriously) take hours! Housekeepers are rude, several times I have been asked at 830 in the morning if we didn't need are room refreshed because our privacy tag was still up, ummmm it's 830 in the morning, yes I want my room refreshed but we are still getting dressed! Valet guys are great though!, always the same guys, very friendly, always remember us and our dogs! And are very helpful, they go above and beyond. I love the the Westin pasadena and will continue to stay here, our family lives in pasadena, so it's a very convenient December 31, 2011
Rated 2 out of 5 by Parking is an issue The parking lot has mostly compact spaces, making it very difficult to park a larger vehicle. And then, the day after I checked out, I received a second "updated and final portfolio" that added in $28 of valet parking that I didn't use. I have been trying to get it settled with the hotel for a week and a half, but to no avail. The accounts department seems to be deliberately leaving me contentless messages after hours on the East Coast. April 8, 2013
Rated 1 out of 5 by Failed Expectations Once again disappointed at the westin. Requested a room with a King size bed and instead received 2 double beds. When attempeted to reach reception no one answer. Very annoyed with directions and reservations request not being fallowed. In addition when I attempted to reach corporate customer service I was on hold for 30 minutes after that I was hang up on. Is this the brand quality that westin represents? November 10, 2011
Rated 3 out of 5 by It's OK but could be better The location of this hotel is great. My issues were with the condition of the room and the pool area. The carpet in our room was ripped and coming up. I stepped on the tack strip that holds the carpet down, which is like stepping on a nail. Thankfully it did not draw blood but there should be no reason why a Westin would have ripped carpet or exposed hazards. For the price, I expect more. In addition, the pool furniture is old. The pads on the lounge chairs are old and dirty and very uncomfortable. Not typical of a Westin hotel either. When you lay out by the pool, the restaurant exhaust fan is so close to the pool that you smell food the entire time. It's a bit overwhelming. The pool is cold as well. Ask for a room that is not over the restaurant/bar. You can hear music and people until very late at night. They need to turn down the music at 10:00. The hotel has potential but needs improvement. July 22, 2013
Rated 4 out of 5 by Great place to stay in Pasadena The hotel is centrally located, making it easy to get out and walk to Paseo Colorado and Old Town. Staff is very friendly and accommodating. We used the shuttle service to and from our event and it was a "snap". July 14, 2014
Rated 5 out of 5 by Nice one night stay at the Westin Pasadena Asked for a quiet room and had a quiet evening with a view of Pasadena City Hall. Room felt very comfortable and clean, and well appointed with the usual comfortable bed and amenities. July 14, 2014
Rated 5 out of 5 by Outstanding over all great Hotel. Service was great the smell of white tea made it all better. July 14, 2014
Rated 4 out of 5 by Beautiful Hotel If you are just coming to LA this hotel is obviously out of the way. However if you have business in Pasadena or just want to visit it - which you should, say here. It's a lovely hotel in a lovely town. The location can not be beat. June 17, 2013
Rated 4 out of 5 by great hotel was at the westin pasadena for business - great location, great breakfast (especially the outdoor patio) and the rooms were very comfortable. July 13, 2014
Rated 5 out of 5 by The hotel staff is exemplary. We had such a good time this past weekend. It was a family reunion to celebrate my parents' 60th wedding anniversary. Everybody treated us wonderfully. We were very happy. May 28, 2013
Rated 5 out of 5 by Junior Suite was spacious! Since we brought along our wheaten terrier, it was spacious for the dog to explore. The balcony view kept the dog occupied. July 13, 2014
Rated 4 out of 5 by Charming and convenient location The staff is generally friendly and attentive, if a little slow on things sometimes, like delivering packages. The rooms are comfortable, if a little dated. For example, no ipod player in the rooms. That's pretty standard in most business hotels these days. In fact, this is the only hotel I stay that doesn't have it. On the plus side, it has a great gym and rooftop pool. The location is great to shopping and restaurants in Pasadena. Overall, I'm pleased with the hotel and have been staying here regularly on business for about 7 years. They finally got HD receptions in the rooms. Now, if they could only throw in a clock/radio with an ipod dock. February 8, 2013
Rated 4 out of 5 by Staff excellent We had a two day stay over the 4th of July and while there were elevator problems, the staff went out of their way to provide all their services in the nicest way! Friendly. They also had a Caltech shuttle which we needed. Very accommodating for gluten free needs in hotel restaurant, too (a big plus!) July 8, 2014
Rated 5 out of 5 by This hotel staff are very friendly Staff made you feel like you were home again. From doorman to house keeper, all so friendly like your relative instead these cold professional staff. Although elevator were down due to hot whether, front desk staff walked you to service elevator. I have so many classmates and friends in LA area, but I always stay in Pasadena Winston. July 6, 2014
<<prev 2 3 4 5 next>>