Rated 5 out of 5 by guckerd Great value
We have stayed at the Westin Pasadena many times as we have business in the local area. The staff is very friendly and welcoming. The location is great, walking distance to Colorado Blvd. for dining and shopping. Our one complaint is that the air conditioning during the night doesn't keep the room cool enough for sleeping comfortably. This has occurred on more than one occasion. However, we still return for the other wonderful qualities.
July 14, 2014
Rated 5 out of 5 by Dddave Was staying at the Sheraton... not any more
Both are nice... although I have to give the Westin points for the restaurant and bar, which has a really nice outside patio area that's a great place to relax. But the thing that's totally won me over is the 5$ rental for a workout outfit. It's always a pain to bring them, it's worse to bring them back. This was perfect for not giving me an excuse to not work out.
July 15, 2014
Rated 5 out of 5 by becsterla Totally fine for our purposes
We found this hotel to be totally reasonable for our needs. The heated salt water pool and jacuzzi are lovely, and each locker room has a steam and sauna.
The room service is not too expensive and the food is quite good.
The hotel offers a free shuttle for anything within three miles. We used it several times.
My biggest complaint would be that the rooms and the lobby lack personality and a sense of warmth. Too much cool marble for our tastes.
December 29, 2012
Rated 4 out of 5 by LoyalPlatnumTraveler Poor Starwood Support...
This is a solid business hotel in a great location. I have stayed here multiple times. As a longstanding Platnum / Starwood member, this hotel could care less. When I arrived, my room was not ready for check in. The rooms they had available were smaller and were actually at a lower price on the web. They offered me the smaller/lower priced room, but would not honor the lower price. When I asked about an upgrade, at first they told me they had upgraded my room. When I showed them that was the exact room I reserved with no upgrade, they told me that was all they had, but it was not ready. When I told them that they are selling bigger/upgraded rooms on the web as I stood there, they just said there is nothing they could do about that...as such Starwood/Platnum status is meaningless at this hotel. I am writing this as it has happened to me here on multiple occasions. Caveot Emptor.
April 25, 2013
Rated 3 out of 5 by terris Good but could be better
This property is a good Westin hotel but the cleanliness and offerings could be better. I am there weekly and notice they make improvements to the gym but do not keep it clean or stocked. The headphones are frequently gone, the equipment has never been cleaned (that is going on six months). The ice machine area is typically dirty.
The rooms are okay but you can see this is an older property that needs help.
January 30, 2012
Rated 3 out of 5 by PaulA31 Westin-4th of July
The hotel is fine. I was there for 5 nights over the 4th of July holiday and the hotel was horribly understaffed the entire time, both at the front desk and in the restaurant. Elevators were out of service most of the time causing l o n g delays in getting from the 11th floor to the ground floor. Pool did not have enough seating. Valet service, however was EXCELLENT and two of the servers at the restaurant were frazzled and did the best they could with what they had. One of their names started with a K.
July 8, 2014
Rated 5 out of 5 by TonyJung The Best Room Ever
I will never look for a hotel again in Pasadena area,as it was the most wonderful stay. checkin went quick and smooth(I remembered the lady name was Lijun). Got a free upgrade.
The room was huge. The halls were quite and the bed almost made one want to stay all day in it.
January 18, 2014
Rated 5 out of 5 by ndello Westin does it right
I will say, first time here, but very very nice stay. Room was spotless. Staff were so attentive, restaurant was great, wide variety.
One complaint, I want a 2 bedroom suite which is not offered. So when I return with my family, I cannot stay, that is a bummer.
January 18, 2014
Rated 5 out of 5 by Travelalot33 Nice one night stay at the Westin Pasadena
Asked for a quiet room and had a quiet evening with a view of Pasadena City Hall. Room felt very comfortable and clean, and well appointed with the usual comfortable bed and amenities.
July 14, 2014
Rated 4 out of 5 by mf4Pasadena Great place to stay in Pasadena
The hotel is centrally located, making it easy to get out and walk to Paseo Colorado and Old Town. Staff is very friendly and accommodating. We used the shuttle service to and from our event and it was a "snap".
July 14, 2014
Rated 5 out of 5 by Tomahawk3103 Outstanding
over all great Hotel. Service was great the smell of white tea made it all better.
July 14, 2014
Rated 4 out of 5 by BonsaiBob2013 Service Great, but Misc charges not good
Service on Restaurant Patio was great; especially, Diego . I feel the wireless internet and business center charges are totally out of NORM !! What a rip-off. Also, why don't you consider courtesy coffee in the lobby ? Overall experience was Very Good.
June 4, 2013
Rated 4 out of 5 by nevern0784 great hotel
was at the westin pasadena for business - great location, great breakfast (especially the outdoor patio) and the rooms were very comfortable.
July 13, 2014
Rated 5 out of 5 by Dennis33 Great Staff
This hotel is one of the best for catering to their customers. I have stayed many times and find them all very professional and I enjoy the Hotel and the food.
July 25, 2013
Rated 5 out of 5 by Paddy2009 Junior Suite was spacious!
Since we brought along our wheaten terrier, it was spacious for the dog to explore. The balcony view kept the dog occupied.
July 13, 2014
Rated 4 out of 5 by Davidson52 Staff excellent
We had a two day stay over the 4th of July and while there were elevator problems, the staff went out of their way to provide all their services in the nicest way! Friendly. They also had a Caltech shuttle which we needed. Very accommodating for gluten free needs in hotel restaurant, too (a big plus!)
July 8, 2014
Rated 1 out of 5 by disappointedbride Disappointing Rose suite and construction in terrace & fountain area
I booked the suite at Westin Pasadena back in November of 2012 for April as it was close to the church where I was having my wedding ceremony. I had hoped to also be able to use the Westin Pasadena and it's wonderful property to take pre-wedding photos. I had spoke to an employee in the sales office and she told me that it would be no problem. Come a week before my wedding I called in to Westin to confirm my suite and as well taking photos at the terraced lawn/fountain.
To my dismay I was told that I had to reserve the terrace for photos and that there would be a charge. However, the terrace had already been reserved that day for another wedding. I was frustrated and upset at the situation particularly because I was not told about this early when I had asked the Westin Pasdena and booked my suite back in Nov. I was fine with the fee, but as I spoke with the sales manager Alma I was told there was nothing that they could do even though I had clear record of what day I spoke with the sales woman. Alma said she would try to call the couple and see if they could change their time block for pictures. Yet after several days she never returned my call which I felt was extremely unprofessional especially given that I was stressing out over my wedding already.
I ended up not being able to take photos at the terrace and the day of saw that Westin had also blocked out the majority of the area for painting. I was even more disappointed by the Rose suite. It was clearly outdated, bathroom doors had scratched paint, A/C was loud and not produced a slight humidity rather than dry air, and you could see stains on the carpet in areas such as under the lounge chair in the bedroom that had been caused by the legs. For the price of the suite and being a guest of two days I will say there are better options in Pasadena and even other SPG family hotels you can choose from. My only positive comment was that the front-desk, bell hop, and valet were prompt in assisting me. I will never come back to Westin Pasadena again!
April 23, 2013
Rated 5 out of 5 by Elizza This hotel staff are very friendly
Staff made you feel like you were home again. From doorman to house keeper, all so friendly like your relative instead these cold professional staff. Although elevator were down due to hot whether, front desk staff walked you to service elevator. I have so many classmates and friends in LA area, but I always stay in Pasadena Winston.
July 6, 2014
Rated 4 out of 5 by Tri99 Good room bad day for hotel.
My guest and I really enjoyed the quality of the bed and quality of sleep. I also took my dog and she enjoyed her comfy bed and large water bowl. We stayed for one evening on the night of the 4th of July and checked out the following day. Unfortunately, the morning we checked out only 1 elevator (out of 3) worked and it took a very, very long time to catch an elevator down. I made 1 trip to take the bags to the car then decided to take stairs up 6 floors to pick up my dog because a crowd had formed by the 1 working elevator. It took 30-45 minutes to finally check-out. Additionally, we had breakfast earlier that day at the hotel restaurant and unfortunately experienced poor service. The waiter we had was in too much of a rush and didn't pay attention; we had to return our runny eggs and he brought us back the same dish minus some staple items that were on the original dish. We had to keep reminding him of our requests which made for a poor experience. Great food --terrible service. I chose Westin because I could take my dog and because a friend highly recommended it. While my experience wasn't perfect I'm willing to give it another chance.
July 8, 2014
Rated 1 out of 5 by Vanillabean HORRIBLE!!!
This was the worst hotel experience! I was treated terribly by the staff, the food was awful and I will NEVER be back!
July 7, 2014
Rated 5 out of 5 by Paddy2009 Dog Friendly
This is the third year in a row we have stayed with our wheaten terrier. We like staying at Westin Pasadena since we are not assigned "dog rooms" compared to other hotels.
July 5, 2014
Rated 5 out of 5 by Clare64 This hotel was fantastic!
The staff was very helpful and friendly. The pool was lovely and very relaxing. We enjoyed a delicious and filling breakfast, included in the hotel cost. Located near the old town Pasadena, the location was perfect for walking to eateries and shopping. We will definitely make this hotel a destination in our future Southern California trips.
July 1, 2014
Rated 5 out of 5 by Bebe14 Comfort and convenient
Nice area and accessible to entire LA area.
July 3, 2014
Rated 2 out of 5 by shelly111 Not up to standards
The front desk help were indifferent, the fitness center was closed for repairs and the hotel was simply not up to the Westin standards I've found elsewhere. They were seriously understaffed in the dining area, so that one poor guy had to do everything. And I've come to expect some free coffee in an urn in the lobby for an early morning check out, but not here. Intead the urn is in a tiny concession area where they want to charge you extra for a cup of coffee. Not up to standards.....
November 26, 2011
Rated 5 out of 5 by Lorcas Wonderful hotel stay
Loved every moment at this beautifully appointed, fabulously friendly, well maintained hotel. Great staff, food, gym, pool, and rooms.
June 30, 2014
Rated 1 out of 5 by qchx uncomfortable bed, double charged my account, very cold and dry room
After coming back from the vacation I checked my bank account. The hotel double charged my bill ! I called the hotel but the staff in the front dest said he couldn't help me with that so I have to call the bank myself !The bed was very uncomfortable. The heater was not working properly, sometimes it was too high and sometimes it was too low. The heater also makes the room very dry. White staying there I got sick because the heater was not working at all at night.
January 22, 2013
Rated 2 out of 5 by BigGameJames Mixed bag, but ultimately disappointed
Too many issues and details, but a real mixed-bag and ultimately not a good a experience especially when compared with a recent stay at the Westin Phoenix. The room was small and there was mold on the bathroom tile. Staff experience was hit and miss. Some were terrific and responsive, others had attitude and were unresponsive. I think the poor response and attitude from some staff was the most disappointing. The best thing this hotel had going was its location.
January 6, 2013
Rated 5 out of 5 by HCVaz Just enough goodness
My wife and I had a great experience. Staff was great from check in to check out.
June 30, 2014
Rated 5 out of 5 by droopy Great Time
Very friendly and knowledgeable staff!
June 30, 2014
Rated 3 out of 5 by Aerin This hotel has great location
The housekeeping/ maintenance at the hotel has really declined the past several years. We stay at the Westin pasadena at least twice a year for a full week each time and the housekeeping staff just gets worse with each stay. I am not sure if they are short staffed or what but requests for hangers, dog bowls, toilet paper( seriously) take hours! Housekeepers are rude, several times I have been asked at 830 in the morning if we didn't need are room refreshed because our privacy tag was still up, ummmm it's 830 in the morning, yes I want my room refreshed but we are still getting dressed! Valet guys are great though!, always the same guys, very friendly, always remember us and our dogs! And are very helpful, they go above and beyond. I love the the Westin pasadena and will continue to stay here, our family lives in pasadena, so it's a very convenient
December 31, 2011