Rated 1 out of 5 by Mich159843 Not up to expectations...
I don't typically stay at Westins, and I probably won't again. It just wasn't up to the expectations I had for it. First of all, I was never able to sleep past 5 am because of the barking dog on my floor. I understand being a dog friendly hotel, but it's just not fair to other paying customers. In short, housekeeping was terrible and skimpy on the basics like shampoo, the lobby was much nicer than the rooms, and the business center printers didn't work nor did my AC.
July 21, 2014
Rated 2 out of 5 by Techie Internet not Free
Everything was good; staff are excellent; facilities comfortable and in good order -- except, wireless internet is not free (unless, I think, you are a member of a Westin-related frequent traveler club at a certain level-- and no such offer was extended to me, even though I asked about any such possibility). And, despite having to pay for it, it was not fast or reliable -- I kept having to re-authenticate with the wireless key. Personally I'd give up the free packets of coffee and tea, and the print newspapers, for good wireless internet at no additional cost.
March 15, 2013
Rated 2 out of 5 by Citizen temperature problems
The bed was comfortable enough, but the heating/cooling ventilation system did not work, so the room was 78 degrees and higher, no matter what I (and other guests I spoke to) did to change the numbers on the console.
In addition, I have to say that the "green choice" is a scam. You get no service (including refill of the hotel coffee, unless you call and ask for it) and in exchange they give you a coupon that you cannot use at Starbucks and is too little to make a difference in the exceedingly overpriced room service ($14 coffee pot plus delivery charge!)
May 15, 2013
Rated 3 out of 5 by gailfrommichigan Location good - services not so great
The room was very comfortable. There are three issues I had during my stay. 1. The refreshment bar was not in operation and when I asked for a refrigerator there were none available. We were put on a waiting list for a frig but never received one or were contacted about it. 2. There were two bottles of complimentary water when we arrived which were used for the coffee machine but were not replaced during our three night visit. 3. The parking is overpriced. We were on a club level floor which did not seem to be any different service than the lower levels.
April 12, 2012
Rated 5 out of 5 by SCM1 Excellent Staff and customer care
The entire staff was courteous and thoughtful.
Daniel - Bellboy: pleasant,friendly and helpful. Remembered our face and always greeted us with a smile, and took time to ask how's your day or how are you doing.
Maria (from Bolivia# - Housekeeper on 8th floor: thoughtful, thorough and efficient. Clean room well and anticipated our needs.
Cynthia - conceige: warm, kind, thoughtful, friendly and helpful. Great love for dog - always greeted Nicky #our pet) and give him a bone when he came in from his walk.
Our pet passed away during our stay. The entire staff displayed particular kindness and caring to me during the bereavement of the loss of our pet. Their kindness went a long way in getting me through this particularly difficult time.
August 30, 2012
Rated 2 out of 5 by bubbafurd Housekeeping nightmare
There was food left in the room when I arrived and the sheets had stains on them. Also, the housekeeping staff entered my room about 30 minutes after I was in it without identifying themselves or knocking. She just walked right in, looked like a deer in the headlights, stammered, and walked out. There was no shampoo on the first day, so I called the desk to get some and she said she would send some up... No one ever came. I left the card on the bed for them to clean the sheets, but after they cleaned the room and reset everything the stains were still there. When I told the desk they were "very sorry" but did not offer any kind of reconciliation... not even to change the sheets.This was my first and last visit to the Westin - Arlington.
May 7, 2013
Rated 3 out of 5 by MrBlackjack mixed review
Upon arrival, room wasn't thoroughly vacuumed, the window shade had holes and was ratty looking, the middle drawer in the dresser wouldn't stay closed. Air in room was stuffy feeling. Parking charges are outrageous. The hotel doesn't provide many "extras: such as free use of computers, continental breakfast. etc. With 4 of us reserved for the room we should have been provided extra towels, coffee service, cups, bathroom supplies etc without having to ask for them. On the plus side, beds were cozy and staff was friendly and helpful.
May 9, 2012
Rated 5 out of 5 by dolsal123 excellent location and restaurant was very good
good experience would recommend it, staff very courteous, friendly and helpful, breakfast was very good
July 25, 2014
Rated 1 out of 5 by rdaley Hotel won't grant bonus points for declining room service
I stayed at this property 3 nights, July 23-26. During that stay, i posted the little placards on the door declining to have the room cleaned. When you do this, you are supposed to either receive 500 SPG points, or a $5 voucher. I opted for the SPG points (1,000 total for two nights) and they still have not posted to my account. I have called both SPG customer service, as well as the hotel, and they both said: "We'll look into it, it usually takes a while for these things to post". It's been 6 weeks. I am disappointed.
September 6, 2012
Rated 3 out of 5 by RichG Staff Needs Work
As a platinum member I come to expect a certain level of service. When I checked in, there was no acknowledgement of my status. I was not informed that there was an Executive Lounge, and I was not offered a platinum ammenity until I asked if I get one. Also, my room was upgraded, but I was not informed until I entered the room. The doormen seemed to not like the cold, because they did not come out to help me get my luggage out of the taxi, but stood in the doorway waiting to open it for me. When I checked out, They did not even help me flag a taxi or load my luggage. Not a very service oriented property. Room was great and clean and comfortable. Staff needs lots of training.
January 16, 2012
Rated 3 out of 5 by AMK95 Mixed feelings
Checked in at 1 am afer a long day of travel. The beds in the room I was assigned were not made and had no sheets. I received a complimentary breakfast for the hassle, but really...
Cell phone was recharging, so I made a single phone call home for a couple of minutes. It cost $24. I know a landline is a convenience, but really...
No complimentary internet. Even Motel 6 has complimentary internet. Really?
Maybe I'm out of touch with reality, but should IT be virtually free by now?
June 4, 2012
Rated 5 out of 5 by jb1937 Military promotion
In town to participate in a promotion ceremony at the Pentagon. Arrived early and needed to change. The staff were able to get us into our room early for that purpose.
The original reservation was for one bed.. When a 2nd family member decided to make the trip, on short notice, the staff did a terrific job of providing us with a two bed alternative.
While it may have been advertised, do not recall seeing online detail indicating on site parking would be an extra cost.
June 30, 2013
Rated 5 out of 5 by Kate100 Short but very nice stay
I arrived around 11:00 pm and checked in immediately. The room was very clean, well-appointed and attractive. Special thanks for bottled water and electrical outlets galore. Since I only stayed one night, I could not take advantage of your special promotion to pass up housekeeping services. But I think it is ingenious and will do so in the future. I travel a lot, and told my husband Westin is my favorite hotel brand.
March 8, 2014
Rated 1 out of 5 by MrDisappointed Worst starwood experience in 30 years
This hotel is awful. The staff was totally uncaring and unresponsive. The parking valets were sloppy and inattentive. Housekeeping was marginal. There was no management to speak with in our 4 day stay to be found. The Executive Club, which we booked, was closed and not disclosed to us until we checked in- a total wasted expense for us.
July 17, 2014
Rated 5 out of 5 by Pete2406 Excellent staff service
The room and comfort levels were excellent, as I would expect from a Westin. What was particularly impressive during this stay was the responsiveness of staff to several requests.
They went over and above and should be congratulated.
On a less positive note, while very polite, having one staffer shuttling cars on a Saturday morning for the valet parking services was simply not sufficient, resulting in longish waits.
July 14, 2014
Rated 3 out of 5 by brigham70 Over priced cheap hotel
I was not impressed at all with this hotel. The room was small. Drawers on dresser would not stay shut. Over-priced food. Not even an exhaust fan in the bathroom. The bed was comfortable, and that was the only good thing. I have stayed at lower end hotels that were much nicer. Pool area was what I would expect at an old hotel. Not even free wi-fi, even fast food resturants have that! Next time in DC I will stay some place else!
May 31, 2012
Rated 4 out of 5 by Lobster Nice hotel
Room was pretty small but otherwise just fine. Very clean, service as expected. Restaurant was better than we expected and reasonably priced.
Only parking option is Valet but they were quick and efficient.
It's hard to find the entrance to the hotel and you have to drive left to right, which is counter-intuitive to get to the valet.
Lobby large and lovely. Computers in lobby were never busy.
Good value for room rate.
September 5, 2012
Rated 5 out of 5 by Bill943 Peaceful Night
WE stayed over Saturday night. The neighborhood was quiet. The hotel was moderately busy, but very quiet. The room was lovely, the bathroom a bit old-fashioned but very adequate, the night light in the bathroom is a nice touch, and the bed was heavenly. Near Metro stop.
July 16, 2014
Rated 5 out of 5 by Megwchicago Great place to stay
Took the kids with us here. Was perfect for them. The pull out couch and layout of the suite worked well for them. They loved the pool. Only downside was the valet parking. At peak hours, it took a little too long sometime to drop the car off, but never an issue picking it up. It would be nice to be able to self park. Or if the cost of overnight valet wasn't so hefty for hotel guests.
June 14, 2012
Rated 5 out of 5 by nick828 MCM Marathon
Went to run in the Marine Corps Marathon and we stayed at the Westin Arlington Gateway. The hotel was outstanding. The staff at the hotel were unbelievably accomodating to us. From the moment we got there, you could see they brought their A game. The conceirge was great and answered all our questions. The room was clean and well taken care of. We highly recommend this hotel.
October 29, 2013
Rated 1 out of 5 by tomjt worst experience ever
I had two nights guaranteed reservations.
Arrived at 230am via red eye flight from SF. Front desk person informed me my room had been given away. NO ROOM!
That led to him making calls, sending me in a taxi 20 minutes away to another hotel.Got to sleep at 4am--and had to return to Westin at 7am to engage with The Nature Conservancy Board (upon which I serve; note the TNC is a major customer of the hotel--we hosted a group there that evening).
Yes, Westin paid for both hotel nights. But I will now do my best to NEVER again stay in any Westin--despite my Starwood membership.
June 21, 2014
Rated 2 out of 5 by Loquis Disappointed
I was put in a room that had not been properly cleaned. The bathroom was dirty and with used towels and soap. It still had the previous guest's key in the room with a check out date of two days after the day I was there. I was moved to another room in which the air was not working properly. I'm very disappointed as normally my stays at the Westin are usually great.
May 20, 2013
Rated 4 out of 5 by energywhiz Good for my needs
Hotels was good for my needs. Stayed with my wife for a night on the way back from vacation. Checked in close to midnight and was upgraded by the friendly front-desk clerk. Room was of a good size and very clean. Liked the HD channels on the HD tv.
Only slight disappointment was the lounge the next morning. Food was disappointing both in offerings and quality.
June 22, 2013
Rated 4 out of 5 by Pam77 Great stay in corner room 1116
Quiet and comfortable. Plenty of room. Decent view.
July 17, 2014
Rated 5 out of 5 by JK0114 Very pleasant hotel
I've stayed at the Westin in Arlington many times over the past few yeas as it is close to my regular meeting location in June and July. I especially like the quality of the exercise room. However, I must say I was very disappointed they replaced their stationary upright bicycle with a recumbent bike which is not very effective for a triathlete needing to keep up bike training while on travel.
Also, I signed up for the green program and after a couple of days they were supposed to resume maid service but no one came to serve my room. Also, I had to request more than once that shampoo and coffee be replenished - no one replenished them after the first request. No big deal but for these room rates I expect much more. Overall, I still enjoy staying at this location.
June 30, 2014
Rated 3 out of 5 by DKaiser Disappointed this time
I have stayed here many times, but this time the stay did not meet the usual standards that I was accostomed to. The TV LodgeNet did not work, No TV guide in the room, the shower faucet fell off, etc... No one even recognized that I was an SPG member. There was some sort of convention and I felt that I as a standard traveler was not noticed.
May 24, 2012
Rated 4 out of 5 by JRP04 Good Location
I had just a one night stay but overall had a good experience. It seems that upgrades were hard to come by for Platinum members and the front desk was rushed (not rude but not overly accomodating). I avoided the shuttle service recommended by the hotel. The price was higher than the cost of a taxi from Ronald Reagan/National.
November 11, 2013
Rated 5 out of 5 by TNC2014 I was on a work trip
I was in town for work and the hotel was a very relaxing space at the end of the work day. The restaurant had a nice grilled squid dish and all the staff was very friendly and helpful. I will stay here again next time I am in DC for work.
July 14, 2014
Rated 5 out of 5��by Hockeymom2 Great hotel
We've stayed in the Westin Gateway three years in a row, and it's always been consistently a great stay. The hotel is in a great location, very clean and service oriented. I love how the elevators are so fast - we never waited, even with a full hotel!
February 19, 2014
Rated 5 out of 5 by Corp Good stay
Great Room. Staff very friendly and courteous. Evening room service could have been speedier.
July 16, 2014