Rated 5 out of 5 by ADJK A great hotel
Location, Location, Location....Great facility, service and amenities. The staff was very courteous and accessible. My party of five enjoyed our stay and recommend the hotel to anyone looking for an ideal hotel for whatever the purpose of travel.
October 24, 2012
Rated 5 out of 5 by bones55 Very nice hotel and staff
I had a company party at this hotel. Not only are the halls nice, but also the rooms. The staff is friendly, and the location is convenient. I had a suite with a large porch area, and that was pretty cool. Room service staff was also very nice.
December 6, 2012
Rated 5 out of 5 by PMfromNY Great hotel, Excellent Staff
I stayed at this hotel most of the summer for business travel. All of the staff went out of their way to make me feel at home. Thanks especially to the wonderful shuttle drivers, wait staff and bartenders, and of course the hotel managers.
October 3, 2012
Rated 5 out of 5 by Watts2010 Great one night stay
Hotel is exactly what I expect from an SPG property. Lobby and room appealed to your sense of site and smell. Room was comfortable and gym and indoor pool area are fantastic. Will return soon!
March 20, 2013
Rated 5 out of 5 by Nita926 Great Place to stay!
The rooms were clean, the bed was comfortable. The staff was helpful and very friendly. Will definately stay here again. Not far from downtown with shopping near by.
October 10, 2012
Rated 1 out of 5 by JDAL Sleepless
We stay at your hotel often and will definitely beg to not be located close to an elevator again. It was a sleepless night with all the noise created by guests.
November 13, 2012
Rated 5 out of 5 by sureshv Stay at Westin Lombard
Stay was very comfortable. Hotel was a nice place to relax. We attended a wedding reception at the hotel and was well organised. Staff were very professional.
October 31, 2012
Rated 5 out of 5 by BobV2012 Great Facility
In addition to the large and clean rooms the facility served as a great conference center and had good resturants and is located next to other popular places.
September 24, 2012
Rated 5 out of 5 by Wenzels2001 Great Stay, Great Location
This location and venue were perfect for the conference that I attended. Staff were kind and courteous and the overall experience was excellent!
October 9, 2012
Rated 5 out of 5 by KathyK Great relaxing hotel
Great location, the wonderful beds and large room sizes make this Westin a hit. The only issue I had was spotty Internet service in my room.
October 19, 2012
Rated 5 out of 5 Very Elegant Hotel
This was a very clean hotel with great features. It has large windows with a great view. The waterfall in the lobby was amazing.
September 17, 2012
Rated 5 out of 5 fall 2012 stay
I would stay here again, the bed was so comfy you would not want to get out of bed. The staff and food was excellent.
October 10, 2012
Rated 4 out of 5 by Maciej Excellent business hotel
Great, big, comfortable rooms. Great food in both restaurants downstairs.
December 14, 2011
Rated 5 out of 5 by Jennie54 Wonderful view. Great location. Terrifc restaurant
Enjoyed our stay so much. We loved that we could bring our dog. Thanks
October 16, 2012
Rated 5 out of 5 by Angela22 Room was great
Great room. Bed was more than comfortable. We had a great stay.
October 23, 2012
Rated 2 out of 5 by PaulinaP Used to be great...now I'm not so sure!
I've stayed at this hotel before for business and pleasure and usually it's a great stay....once in a while there are some minor inconveniences like your room not being ready at check-in time, but usually nothing worth mentioning. That is why I decided to book a Jr Suite for this weekend to celebrate my birthday. Everything started great. The clerk at the front desk was wonderful and check-in was fast. Once I made it to my room, I saw that a bottle of red wine and Godiva truffles were placed in the room with a sweet birthday card. That was a very pleasant surprise. Unfortunately the wine glasses left with the bottle were filthy! Not only where they dusty, but one was actually stained with something sticky! Ok fine, it happens.... rinsed them under scorching hot water and went on with my night.
After a hot shower, I reached for one of the nicely folded towels under the bathroom sink....I opened it up and was shocked to see that on the inside it was splattered with something reddish/brown and crusty....I do not even want to imagine what that was! Whatever, I put on the bathrobe that was hanging on the bathroom door. Come to find out that that was the only bathrobe in the room! Even though two people were registered to stay for the weekend!!!! Really???? Even when I'm alone there are always two robes in the room .... One in the bathroom and one in the closet! I guess this time they decided one was enough for two people!
Since a big snow storm hit the Chicago area this weekend, going out for meals really wasn't a good option, so it was room service for breakfast and dinner....each time I ordered a large bottle of Voss water...I only got a glass ONCE! Even at the cheapest dinner they bring you a glass for your bottled beverage! Whatever....still at this point I was only mildly annoyed.
The straw that broke the camel's back came this morning (Sunday). The Westin advertises that "weekends last longer" with 3:00pm check out on Sunday. I was asking at check-in if I wanted to take advantage of same, and I said absolutely. What they don't tell you is that the maid starts knocking at your door at 11:00 am. Our particular suite had a door at each end, both clearly marked as the same room number, 1506. However, there was only one "do not disturb" sign available in the room. I figured I would put it on the first door, so the maid would know to pass up the room. NOPE! And God forbid if you are in the shower or doing something else which renders you unable or unwilling to come to the door when she knocks, SHE CALLS THE MAINTENANCE MAN TO COME UNLOCK YOUR DOOR!!!! at 11:30a.m.!!! This is before even their regular check-out time of Noon, never mind the late checkout that was promised at check-in and by their advertising! Clearly this was supposed to be a clue to hit the road so they can turn over the room. Obviously once we vacated the room, I wanted to let the front desk person know that this was unacceptable, but of course there was only one lady there with a line six people deep!
The best part is that when I finally made it home, I logged into my credit card to find that every time room service was ordered, with the exception of breakfast on Sunday, they placed a hold on my card for exactly DOUBLE the room service bill! Thats on top of the hold they already placed for the room and their daily "incidentals" hold. Seriously Westin?????? What possible reason do you have for placing a hold for double the amount ordered? Is there a security deposit for silverware now? I understand that these holds will eventually expire, but come on! Over $300 is tied up for no reason. That is beyond annoying!
Westin you are a big, supposedly high end, hotel. This weekend was pitiful armature hour! You have too much competition in the immediate area to be so lax!
January 5, 2014
Rated 5 out of 5 by bidgie internet
loved that free internet was option for spg.
October 31, 2012
Rated 2 out of 5 by LoyalWestinGuest This hotel does not live up to expectation
I am a life-time Gold spg member. I travel a lot for work and I have been to many Westin. Westin Lombard was definitely below expectation.
1) Customer Service - When I entered and exited the hotel, even though there were hotel employees standing at the door, no one greeted me, let alone open and close the door for me. This location does not have automatic doors. So if you have luggage and young child with you, which was the case for me, getting the door is not the easiest thing to do. It's ridiculous that I was struggling with the door while the Hotel employees were just chit chatting.
2) Room Service - the quality of the food was so bad that after the first night, I rather go out to get food then order in in the subsequent nights. I ordered burger and turkey sandwich. Both dishes were very cold. Also, the selection of the room service menu was very limited. For a Westin, this was very disappointing when you expect business travelers often order room service after a long day at work.
3) Pool - the towels were dirty (multiple stains) and lack of lounge chairs. Not a nice set up at all.
4) Room - We keep finding random elastic bands from the carpet. It was very weird. Not sure why the vaccum didn't pick that up. Also all the doors close so very loudly. It really doesn't help with your next door neighbor came back at 3 am and the door slammed so loud and woke up everyone.
July 29, 2013
Rated 5 out of 5 by Susie50 the hotel is beautiful
the hotel is awsome and the staff is great
September 28, 2012
Rated 3 out of 5 by ChiTraveler Several minor issue leads to less than great stay
Nice hotel and a very busy weekend (Dr Who convention). It started with the lounge being closed with no advanced mention with the comp being $10 off at the restaurant. Not a huge issue, but $10 hardly covers a breakfast for two. The first night the TV had an issue it took more than half an hour for someone to show up and three visits before the TV was replaced. The following night there was a problem with the ceiling light flicking. It took three phone call over more than an hour for someone to show up and fix it. What's even worse, the next morning there was a knock on the door, they come to fix the ceiling light. None of these is big, but having all of them on a single stay is concerning. I do have to say that whenever I talked with the staff they were very nice.
December 5, 2013
Rated 5 out of 5 by Alex23 Love this hotel
I travel to Lombard quite often for business and, even though there are hotels 15 minutes closer to the office, I always choose to stay here.
The hotel feels new, especially the lobby and pool area. Rooms are just standard Westin ones but always clean. The service is prompt, warm and consistent. Everyone I've met so far has been super friendly and always willing to help.
Sometimes (but rarely) if there is only one CSR at the front desk and if he/she is in the back or somewhere else you'll have to wait at the front desk to check in.
This may sound like an exaggeration, but not a single one of my many experiences has been negative. Keep it up guys, thanks!
May 21, 2013
Rated 4 out of 5 by Bret68 I love this hotel...not a great experience this time!
Any time I am in the Chicago area I chose to stay at the Lombard Westin. This time I chose to stay in one of the expaned corner King suites. The room was fantastic with great views, very quite and beyond comfortable. The wall heater in the large bathroom did not work so the large tiled room was so cold my wife and I had to wear our sox and shoes to get to the shower...very cold and uncomfortable!
December 16, 2013
Rated 5 out of 5 by Paula7 Thanksgiving weekend
You run an excellent hotel. Rooms are spacious and meets our needs. You have ample room and staff to run the hotel during a convention like TARDIS con. It's a joy staying with you.
Our one complaint was the new showers. The overhead was useless but the hand-held was fine. Also, we got 2 plastic glasses and that was it for the 4 days. Also only soap was replenished but not shampoo and conditioner, and we ran low after 4 days and two people. Other than that it is a restful stay with a wonderfully comfortable bed.
December 2, 2013
Rated 5 out of 5 by OncDoc Good Meeting location
I traveled with my husband for business, we stayed on the preferred SPG floor and were near the continental breakfast and appetizer area. This space was nice. My only comment was that the food could have been nicer for dinner hour (healthier) and having cocktails would have been good as well.'
We were pleasantly suprised by the great work out and pool area. I especially enjoyed the roof top deck to enjoy during sunny days. It could have been dressed up a bit more with greenery and had cusions on the chairs, but it was great to be able to get outside.
We liked the proximity to shopping and multiple food options.
August 26, 2013
Rated 2 out of 5 by Pete23 2 Main Improvements URGENTLY Needed
Overall, the hotel is ok, staff is friendly and rooms are up to Westin standards. However, the Internet is too slow to stream anything on Hulu or Netflix and the water temperature and pressure is completely unsatisfactory. You basically have to turn the water all the way on and to the hottest setting to shower in the morning (same is true for the sink; have been in 7 different rooms so far and had the same problem throughout). I spend more time in hotels than at home during the week and will be in Lombard for the next couple of months. Would love to stay at the Westin but these two things might be a deal breaker for me.
February 15, 2013
Rated 5 out of 5 by MidwestTraveller Excellent Stay
Stayed in the area for business. Did not rent a car, so was pleasantly surprised by how amenable the hotel's shuttle staff was to driving me (and picking me up) to a nearby restaurant for dinner. Especially after I was informed there was a 90 minute to 2 hour wait for room service delivery on a Friday night. Would stay here again.
December 15, 2013
Rated 3 out of 5 by TheBrainMan SHUTTLE SERVICE SUCKS
I stay here very frequently (3-4 times/month) for business and I consistently deal with poor shuttle service. Most of the drivers/schedulers are quite pleasant but there are a couple who are downright rude, lazy, incompetent or a mix of the three. As a business professional whose priority is to make it to the office on-time it frustrates me to see such inflexible and insensitive personnel. I have even had to take taxis on a couple occasions due to the poor service.
You would think that they would be more sensitive to the needs of guests from one of their largest corporate accounts but that is simply not the case here.
September 17, 2012
Rated 3 out of 5 by GinaRSnape Not great, but not terrible
I was not impressed with this hotel. The bed and pillows were not very comfortable. The hotel restaurant was very expensive and not very good. There were few vegetarian options and what they had was pretty greasy.
The facility had no vending machines and the little shop was closed half the time. The lobby area was very drafty. And the lighting in the room was not great.
But staff were pleasant and the room was clean and there was never a long wait for the elevators.
December 3, 2013
Rated 3 out of 5 by Kodagrad Fading Value
My experience is that other hotel chains, especially in the mid range, are offering more and better amenities and better rooms than the Westin. You need to improve on room size, condition and amenities as you are falling behind the competition.
December 16, 2013
Rated 4 out of 5 by MuttNut Beautiful Lobby
This hotel has a beautiful lobby and comfortable rooms! Location is very convenient as it is in the same shopping center as a huge mall that we thoroughly enjoyed shopping at! Staff was very friendly and accommodating! This hotel also gives a very nice discount to Midwestern University student families, so we always stay at this hotel when we visit my son who attends Midwestern. Only negative would be that you have to pay an extra fee for internet access in your room and there isn't a hot breakfast included. However, there is a McDonalds very close. Otherwise, we loved our stay at this Westin.
September 30, 2013