Rated 5 out of 5 by CHvisitor Great hotel but bedding issues
This is a great hotel in terms of décor, staff and location and is our favorite place to stay in Chicago. Unfortunately, there were some disappointing house keeping issues during our most recent visit. The heavenly bed was not heavenly at all - the mattress pad was very lumpy and sheet was pilling badly and the cleaning staff never made the bed smoothly or possibly at all. A fluorescent bulb in the bathroom flickered and buzzed loudly. The mini fridge was missing and there was no ice bucket. These are small easily fixed problems so I hope the management will attend to them and return to the high standards of comfort we experienced in the past.
July 26, 2014
Rated 4 out of 5 by JenSw Sure wish the hot tub was working
We browsed many hotels in the area before we chose one for our anniversary celebration. One of the amenities that was a non-negotiable for me was that the hotel have a hot tub. When we arrived, we learned that the hot tub was not working. I talked to the employee at the front desk, and she had no information on when it would be working again. I expressed to her how upset I was, as this is one of the main reasons we chose to stay at this hotel. She apologized, but did not offer any type of compensation, not even SPG points. I was very disappointed.
December 28, 2014
Rated 5 out of 5 by PCM61 Recent Stay
The hotel was very accomodating and the Starwood Exec floor was adequate, the only negative was the long black hairs in my shower given I have short blonde hair.
June 22, 2014
Rated 5 out of 5 by Nita926 Great Place to stay!
The rooms were clean, the bed was comfortable. The staff was helpful and very friendly. Will definately stay here again. Not far from downtown with shopping near by.
October 10, 2012
Rated 1 out of 5 by JDAL Sleepless
We stay at your hotel often and will definitely beg to not be located close to an elevator again. It was a sleepless night with all the noise created by guests.
November 13, 2012
Rated 5 out of 5 by BobV2012 Great Facility
In addition to the large and clean rooms the facility served as a great conference center and had good resturants and is located next to other popular places.
September 24, 2012
Rated 5 out of 5 by sureshv Stay at Westin Lombard
Stay was very comfortable. Hotel was a nice place to relax. We attended a wedding reception at the hotel and was well organised. Staff were very professional.
October 31, 2012
Rated 5 out of 5 by Wenzels2001 Great Stay, Great Location
This location and venue were perfect for the conference that I attended. Staff were kind and courteous and the overall experience was excellent!
October 9, 2012
Rated 5 out of 5 by KathyK Great relaxing hotel
Great location, the wonderful beds and large room sizes make this Westin a hit. The only issue I had was spotty Internet service in my room.
October 19, 2012
Rated 5 out of 5 Very Elegant Hotel
This was a very clean hotel with great features. It has large windows with a great view. The waterfall in the lobby was amazing.
September 17, 2012
Rated 5 out of 5 fall 2012 stay
I would stay here again, the bed was so comfy you would not want to get out of bed. The staff and food was excellent.
October 10, 2012
Rated 4 out of 5 by Nick01 All but 1
My convention at the Westin Lombard was a solid 95% positive.
I was with a volunteer Convention Club and here is my review based on my many years and hundreds of hotels over the last 2.5 decades.
Jennifer our hotel contact was wonderful to work with. Scott the night security guard is awesome and there immediately with a great attitude to let you in where ever you need to be after hours for set up. Your event coordinator Patty is the best and was there greeting us early every morning and you are so lucky to have her.
The only frustration came from in-house A/V. If possible bring your own if you want a quality standard at a reasonable cost.
July 28, 2014
Rated 4 out of 5 by Maciej Excellent business hotel
Great, big, comfortable rooms. Great food in both restaurants downstairs.
December 14, 2011
Rated 5 out of 5 by Jennie54 Wonderful view. Great location. Terrifc restaurant
Enjoyed our stay so much. We loved that we could bring our dog. Thanks
October 16, 2012
Rated 5 out of 5 by Angela22 Room was great
Great room. Bed was more than comfortable. We had a great stay.
October 23, 2012
Rated 5 out of 5 by bidgie internet
loved that free internet was option for spg.
October 31, 2012
Rated 5 out of 5 by Susie50 the hotel is beautiful
the hotel is awsome and the staff is great
September 28, 2012
Rated 3 out of 5 by NoAC Hot & Closed
Typical great Westin bed, that cannot be beat. The staff was very nice too. But our room would not cool down. Constantly stayed at 73. It was brutal. We did not have enough down time to call in a compliant but even after setting the AC to 66 all night, it never cooled. Very frustrating.
On top of that, I cannot believe a full service hotel does not have a bar option past 11pm. I hope you own Miller Ale House because you had 75 people from two weddings there. Seems like a huge revenue loss and almost irresponsible to push people off-site at Midnight. Your shuttle was very accommodating though - especially in the rain. Thank you for that.
July 14, 2014
Rated 2 out of 5 by LoyalWestinGuest This hotel does not live up to expectation
I am a life-time Gold spg member. I travel a lot for work and I have been to many Westin. Westin Lombard was definitely below expectation.
1) Customer Service - When I entered and exited the hotel, even though there were hotel employees standing at the door, no one greeted me, let alone open and close the door for me. This location does not have automatic doors. So if you have luggage and young child with you, which was the case for me, getting the door is not the easiest thing to do. It's ridiculous that I was struggling with the door while the Hotel employees were just chit chatting.
2) Room Service - the quality of the food was so bad that after the first night, I rather go out to get food then order in in the subsequent nights. I ordered burger and turkey sandwich. Both dishes were very cold. Also, the selection of the room service menu was very limited. For a Westin, this was very disappointing when you expect business travelers often order room service after a long day at work.
3) Pool - the towels were dirty (multiple stains) and lack of lounge chairs. Not a nice set up at all.
4) Room - We keep finding random elastic bands from the carpet. It was very weird. Not sure why the vaccum didn't pick that up. Also all the doors close so very loudly. It really doesn't help with your next door neighbor came back at 3 am and the door slammed so loud and woke up everyone.
July 29, 2013
Rated 3 out of 5 by FlyingProf Frontdesk nightmare
There were many people waiting in a single line for both SPG desk and normal desk. There were two representatives behind the SPG desk. One was busy helping two ladies and the other one disappeared shortly, making me stand in the line for 10 minutes. The desk for normal tier guests always called people behind me which confused me a lot. That SPG desk representative looked at me for several times but just ignored me. Finally they found me and checked me in. When I left to my room, the SPG representative was still helping those two ladies. I didn't receive any upgrades and they put room keys in a normal purple folder, making me wonder that if they recognized that I was a platinum member. That was the most confusing check-in experience I've ever had.
December 17, 2014
Rated 5 out of 5 by Alex23 Love this hotel
I travel to Lombard quite often for business and, even though there are hotels 15 minutes closer to the office, I always choose to stay here.
The hotel feels new, especially the lobby and pool area. Rooms are just standard Westin ones but always clean. The service is prompt, warm and consistent. Everyone I've met so far has been super friendly and always willing to help.
Sometimes (but rarely) if there is only one CSR at the front desk and if he/she is in the back or somewhere else you'll have to wait at the front desk to check in.
This may sound like an exaggeration, but not a single one of my many experiences has been negative. Keep it up guys, thanks!
May 21, 2013
Rated 2 out of 5 by Pete23 2 Main Improvements URGENTLY Needed
Overall, the hotel is ok, staff is friendly and rooms are up to Westin standards. However, the Internet is too slow to stream anything on Hulu or Netflix and the water temperature and pressure is completely unsatisfactory. You basically have to turn the water all the way on and to the hottest setting to shower in the morning (same is true for the sink; have been in 7 different rooms so far and had the same problem throughout). I spend more time in hotels than at home during the week and will be in Lombard for the next couple of months. Would love to stay at the Westin but these two things might be a deal breaker for me.
February 15, 2013
Rated 3 out of 5 by TheBrainMan SHUTTLE SERVICE SUCKS
I stay here very frequently (3-4 times/month) for business and I consistently deal with poor shuttle service. Most of the drivers/schedulers are quite pleasant but there are a couple who are downright rude, lazy, incompetent or a mix of the three. As a business professional whose priority is to make it to the office on-time it frustrates me to see such inflexible and insensitive personnel. I have even had to take taxis on a couple occasions due to the poor service.
You would think that they would be more sensitive to the needs of guests from one of their largest corporate accounts but that is simply not the case here.
September 17, 2012
Rated 5 out of 5 by PattieK Welcoming staff
Your staff makes quite a wonderful impression. The Bellhop recognized us from past stays & was very gracious even though we were loaded down with luggage. The woman who checked us in was also very welcoming. We had a group of friends visit our room on Friday night. I went to the 18th floor lounge Saturday morning to get tea prior to cleaning up the Friday night mess. Your cleaning staff came in & did a magical job clearing away the detritus from the previous evening while I was relaxing in the lounge. Our meals in the restaurants in the hotel were delicious. Thank you so much for an all around lovely hotel experience.
November 12, 2013
Rated 5 out of 5 by OncDoc Good Meeting location
I traveled with my husband for business, we stayed on the preferred SPG floor and were near the continental breakfast and appetizer area. This space was nice. My only comment was that the food could have been nicer for dinner hour (healthier) and having cocktails would have been good as well.'
We were pleasantly suprised by the great work out and pool area. I especially enjoyed the roof top deck to enjoy during sunny days. It could have been dressed up a bit more with greenery and had cusions on the chairs, but it was great to be able to get outside.
We liked the proximity to shopping and multiple food options.
August 26, 2013
Rated 2 out of 5 by reallytired Felt like a second tier guest
I had a late check in, which was brought to the Westin's attention, but it was not noted, nor was i told i could check in, in advance to avoid waiting for the system to reboot. Then i received a room right next to the gym. All night every night, I heard loud crashing and booms. Not sure if it was from the weight room or from work being done by staff in the level below, but I could not sleep. Fridge was removed from my room as well. the entire stay was a major inconvenience. I will likely be visiting the Downers Grove area regularly over the next several months, and will be exploring options for hotel accommodations. A nice hotel, but worthless if guests can not get any sleep.
April 17, 2014
Rated 4 out of 5 by sakurakrys Comfortable stay, but needs improvement
I contacted the express service and they gave me misinformation. Although I was an SPG, when I requested contact lens solution, the girl told me to get it from the gift shop, even though the services guide in the room said it would be provided if requested. I also asked the same girl if there was a Macy's in the Yorktown shopping mall and if so, what time it closes. She told me yes, there was and it closes at 9pm. I walked to the mall and around the mall for about an hour and there was no Macys.
The room itself had a lightbulb that was burnt out and the door to the cabinet containing the fridge was broken. Otherwise, the bed was comfortable and everything else met my expectations.
November 18, 2013
Rated 2 out of 5 by Buildmethemoon Located in a great spot
Upon arrival I was greeted by Pascal and he was very friendly. We were in room 342 and there was a decent view of people laying out on the deck...not what I want to see. There was a huge wet stain on our bed, a wet stain on the carpet, the bathroom was filthy, the Internet was a 10.00 charge whereas at any other place I can get that for free. The remote to the tv was disabled after the first night (we stayed 2), the beds were extremely uncomfortable, dirty towels were in the room, dirty floors. This is the first and last time I stay here. Way overpriced for poor maintenance and $10 wi-if. Horrible.
August 20, 2013
Rated 5 out of 5 by Creditcardguy Executive Club
The Executive Club need some attention. The food was Ok at best. By the last hour there was very little to chose from, what was there was alomst gone. Limited drinks were available. The person attnding it did not know much about mixed drinks. I got flavored Vodka without knowing this prior to receiving the drink. It was a good thing that you didn't have a lemon to add to the water since it was almond vodka. This is just not up to the standards of the hotel. It appears that someone said that you needed a Executive Club, so you added a token one. ..... way below your standards & your competition.
July 19, 2014
Rated 5 out of 5 by Danny0507 Amazing!
From the moment you check in you get a great vibe! Brooke did a great job at check-in! Quick and to the point while not sounding like a robot! Kacie (group room coordinator) assisted me in booking this reservation and did a fabulous job! I mentioned to her that it was my girlfriends birthday and not only did she upgrade us but she also had an amenity waiting for us in the room! two awesome chocolate cakes that my girlfriend enjoyed! Overall, the hotel was great! we had a memorable stay and will definitely return! Thank you :)
November 24, 2014